New deterministic voice AI, plus SMS and web chat, automates scheduling, triage, and payments

(PRUnderground) October 1st, 2025

Yosi Health, a provider of digital front door automation solutions, today announced the successful launch of its new AI Voice Agent, the latest offering to its digital front-door platform that brings phone, SMS, and web chat automation to patient intake, appointment management, and post-visit communications. Built for clinics and ambulatory practices, Yosi’s AI component blends deterministic, rule-based voice automation with tightly constrained conversational AI to improve throughput, shorten hold times and preserve clinical safety.

Yosi’s Voice Agent handles routine workflows such as scheduling, reminders, frequently asked questions and point-of-service payments, drawing available appointment slots directly from a practice’s scheduling system in real time. The system also performs safety-first triage: it listens for pre-defined “red-flag” language (e.g., chest pain, severe bleeding, breathing trouble) and immediately triggers clinic-approved escalation logic routing the caller to a nurse line, prompting an urgent visit booking, or instructing the caller to seek emergency care. Every interaction is logged with a complete audit trail, so staff inherit a full transcript, verified patient context and actions taken.

“Delivering AI that clinics can trust starts with removing ambiguity,” said Hari Prasad, CEO of Yosi Health. “We designed our Voice Agent to operate on deterministic, rule-based logic so it never invents information. If the bot can’t confirm an action, it asks for confirmation or seamlessly routes the call to a human with full context. That approach protects patients, reduces front-desk friction and gives staff back time for care.”

Key attributes of Yosi’s AI Voice Agent include:

• Rule-based scheduling that books only live slots pulled from the practice management system;
• Safe triage with configurable red-flag detection and clinic-specific escalation policies;
• Omnichannel handoffs between phone, SMS and web chat so patients never repeat themselves;
• Real-time eligibility checks and secure point-of-service payment capture; and
• Full audit trails and transcript capture to support clinical and compliance workflows.

Yosi’s Voice Agent is available today and integrates with major EHRs and practice management systems handling all patient phone call inquiries related to scheduling, medication refill, payment, and general inquiries. The platform is built on Yosi’s enterprise security posture and meets industry standards for healthcare data protection, including HIPAA safeguards and SOC 2/PCI controls.

The platform is built on Yosi’s enterprise security posture and meets industry standards for healthcare data protection, including HIPAA safeguards and SOC 2/PCI controls.

The solution is live with a set of Yosi’s early adopters and will expand this year to include SMS and web chat AI enhancements, expanded intake automation, and configurable post-visit outreach workflows.

“Clinics don’t need a conversation partner that sounds clever; they need automation that is safe, accurate, and auditable,” Prasad added. “Our approach balances conversational convenience with deterministic rules and human escalation so practices can deploy AI with confidence rather than risk.”

For more information about the Yosi Health Patient Management platform visit: https://www.yosi.health.

About Yosi Health

Yosi Health is the leading patient engagement and workflow automation platform for busy clinics and care centers. Pioneering remote patient engagement since 2015, Yosi Health has been successfully reducing the cost of care for healthcare providers while improving patient outcomes.

Our award-winning, customizable, and cloud-based solutions are powering medical practices across all 50 States and is bi-directionally integrated with leading Electronic Medical Record (EMR) vendors in the US.

Yosi Health meets the highest patient privacy standards including HIPAA by being certified as SOC 2 Type 2 Security and PCI compliant in addition to being singled out as an ISV Advanced Technology Partner for Amazon Web Services (AWS); a highly selective program with stringent security requirements for induction.

Yosi Health has been recognized by its clients as Best in KLAS® 2024 Patient Intake Management vendor.

For more information, visit Yosi Health at www.yosi.health.

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Original Press Release.