This timely episode explores how organizations can improve security, reduce PCI compliance burdens, and enhance customer experience by adopting automated phone payment solutions.
(PRUnderground) August 5th, 2025
Datatel Communications Inc. (Datatel), a leader in IVR payments and secure payment solutions, is pleased to announce the release of its latest podcast episode: A Smarter, Safer Path to Phone Payment Transactions — IVR Payments. This timely episode explores how organizations can improve security, reduce PCI compliance burdens, and enhance customer experience by adopting automated phone payment solutions.
Hosted by the Datatel team, this insightful episode breaks down how IVR (Interactive Voice Response) technology is transforming the way businesses accept payments over the phone. With growing risks related to manual call handling and rising compliance costs, the podcast reveals how switching to an automated IVR Payment system can protect sensitive payment data, streamline payment workflows, and deliver measurable results.
Listeners will gain practical guidance on:
- Common risks and hidden costs of live agent payment handling
- What modern IVR Payment systems look like today
- How automation improves security, reduces PCI scope, and increases payment completion rates
- Key considerations for implementation
“The days of exposing your business to risk through live agent phone payments are numbered,” said Barnard Crespi, Co-CEO of Datatel. “This podcast aims to help organizations reframe their approach and understand that there’s a smarter, safer way to manage phone payments without compromising on convenience or control.”
This release is part of Datatel’s broader initiative to help organizations adopt secure, modern payment technologies that align with evolving PCI DSS standards and customer expectations.
Listen to the episode now:
A Smarter, Safer Path to Phone Payment Transactions – IVR Payments
https://www.datatel-systems.com/article/a-smarter-way-to-accept-payments-by-phone/
About Datatel Communications Inc
Working For Your Success!
At Datatel, we empower businesses to de-risk their payment processes, helping them focus on being more agile, profitable, secure and successful. By leveraging our cutting-edge payment software solutions and PCI-focused services Datatel helps businesses significantly reduce the inherent vulnerabilities of handling credit card data by ensuring efficient operations, meeting payment card industry security requirements, and enabling them to focus on growth and their customers.
As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, we are committed to safeguarding our customers payment ecosystems and advocating for payment security standards globally.
Twenty-seven years ago, we launched Datatel with the vision of delivering innovative interactive voice response and business process automation solutions to enterprises. As we evolved and grew, our focus homed in on secure payment software and secure phone payment solutions to help our clients achieve greater efficiencies and future proof their operations.
Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.
At Datatel, we believe that a society that shortchanges its youngest and most vulnerable members is one that forfeits its own future. With that in mind, Datatel is involved with our community, working as a team to provide those who are in need with the support that will help them overcome their challenges, resulting in a brighter future for all of us and for generations to come
Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation and security, we have arrived at a service delivery model that guarantees our customers’ satisfaction.
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Original Press Release.
