SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-K |X| ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 FOR THE FISCAL YEAR ENDED DECEMBER 31, 2003 OR | | TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 FOR THE TRANSITION PERIOD FROM __________ TO ___________. COMMISSION FILE NUMBER 1-9640 MERCHANTS GROUP, INC. (Exact name of registrant as specified in its charter) DELAWARE 16-1280763 (State or other jurisdiction of (I.R.S. Employer incorporation or organization) Identification No.) 250 MAIN STREET, BUFFALO, NEW YORK 14202 (Address of principal executive offices) (Zip Code) 716-849-3333 (Registrant's telephone number, including area code) Securities registered pursuant to Section 12(b) of the Act: Title of each class - COMMON STOCK, $.01 PAR VALUE PER SHARE Name of each exchange on which registered - AMERICAN STOCK EXCHANGE, INC. Securities registered pursuant to Section 12 (g) of the Act: NONE Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes |X| No | | Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of registrant's knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. |X| Indicate by checkmark whether the registrant is an accelerated filer (as defined in Rule 12b-2 of the Act). Yes | | No |X| As of March 19, 2004, 2,114,152 shares of common stock were outstanding. The aggregate market value of the common shares held by non-affiliates of Merchants Group, Inc. on June 30, 2003 was $21,501,000. Solely for purposes of this calculation, the Company deemed every person who beneficially owned 5% or more of its common stock and all directors and executive officers to be affiliates. DOCUMENTS INCORPORATED BY REFERENCE Portions of the definitive Proxy Statement for the 2004 Annual Meeting of stockholders are incorporated by reference into Part III. 1 MERCHANTS GROUP, INC. ANNUAL REPORT ON FORM 10-K DECEMBER 31, 2003 PART I PAGE # ------ ITEM 1. BUSINESS 3 ITEM 2. PROPERTIES 20 ITEM 3. LEGAL PROCEEDINGS 20 ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS 20 PART II ITEM 5. MARKET FOR REGISTRANT'S COMMON EQUITY AND RELATED 21 STOCKHOLDER MATTERS ITEM 6. SELECTED FINANCIAL DATA 23 ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL 24 CONDITION AND RESULTS OF OPERATIONS ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES 35 ABOUT MARKET RISK ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA 36 ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON 36 ACCOUNTING AND FINANCIAL DISCLOSURE ITEM 9A. CONTROLS AND PROCEDURES 36 PART III ITEM 10. DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT 38 ITEM 11. EXECUTIVE COMPENSATION 38 ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS 38 AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS 39 ITEM 14. PRINCIPAL ACCOUNTANT FEES AND SERVICES 39 PART IV ITEM 15. EXHIBITS, FINANCIAL STATEMENT SCHEDULES, AND 40 REPORTS ON FORM 8-K 2 PART I Item 1. BUSINESS. General Merchants Group, Inc. (the Company), which was incorporated in August 1986 as a Delaware holding company, offers property and casualty insurance generally, to preferred risk individuals and small to medium sized businesses in the northeastern United States through its wholly owned subsidiary, Merchants Insurance Company of New Hampshire, Inc. (MNH). Administration The Company and MNH operate and manage their business in conjunction with Merchants Mutual Insurance Company (Mutual), a New York domiciled mutual property and casualty insurance company, under a services agreement (the Services Agreement) that became effective January 1, 2003. At December 31, 2003, Mutual owned 12.1% of the Company's issued and outstanding common stock. The Company and MNH do not have any operating assets and MNH has only one employee. Under the Services Agreement, Mutual provides the Company and MNH with the facilities, management and personnel required to operate their day-to-day business. The Services Agreement covers substantially the same services previously provided under a management agreement among the Company, MNH and Mutual (the Management Agreement) from 1986 to 2002. The Services Agreement provides for negotiated fees (subject to periodic adjustment) for administrative, underwriting, claims and investment management services. The Company and MNH have the discretion to remove assets from their portfolios managed by Mutual. The Services Agreement contains termination provisions that vary based on the service rendered. Underwriting services may be terminated on one year's notice, but the termination may not be effective before January 1, 2008. Claims services may be terminated on 6 months notice, but not before January 1, 2005. Administrative or investment services may be terminated upon one year's notice at any time. Effective January 1, 2003, Mutual and MNH agreed to "pool," or share, underwriting results on their traditional insurance business (Traditional Business) by means of a reinsurance pooling agreement (the Pooling Agreement). The Pooling Agreement applies to premiums earned and losses incurred after the effective date. It does not apply to any new endeavor of either Mutual or MNH outside of their Traditional Business, unless the companies agree otherwise. The Pooling Agreement provides for MNH to cede, or transfer, to Mutual all of its premiums and risks on its Traditional Business during the term of the agreement, and then to assume from Mutual a percentage of all of Mutual's and MNH's Traditional Business (the Pooled Business). MNH assumed 40% of the Pooled Business in 2003. MNH's share of the Pooled Business will be reduced to 35% in 2004, though not to exceed $59.5 million in assumed net written premiums, and to 30% in 2005, though not to exceed $50.0 million in assumed net written premiums. MNH's share of the Pooled Business will be reduced to 25% in 2006 and 2007, though not to exceed $42.5 million and $37.5 million in net written premiums, respectively. If the parties agree, MNH may increase its 3 share or maximum amount of assumed net premiums written of the Pooled Business for any year. Mutual retains a share of the risk in MNH's Traditional Business under Mutual's control pursuant to a profit and loss sharing arrangement in the Pooling Agreement based on the loss and loss adjustment expense experience of the Pooled Business. The Company believes the Pooling Agreement and profit (or loss) sharing feature included therein aligns the interests of MNH and Mutual. The decreasing amount of Traditional Business assumed under the Pooling Agreement is intended to provide MNH with the capacity to pursue insurance opportunities independently of Mutual, thereby reducing its dependence on Mutual as its only source of business. The Company and MNH are seeking to identify new business initiatives to employ the available capacity. Generally, the new business initiatives are expected to be in lines of business which are complementary to the Traditional Business underwritten through the Pooling Agreement with the Mutual. Though potential initiatives have been identified by the Company, none have been implemented because they have been deemed unattractive or are currently being investigated. The Pooling Agreement may be terminated by either party at the beginning of any calendar year on or after January 1, 2008 upon not less than 6 months notice. However, the Pooling Agreement may be terminated effective as of January 1, 2006 or 2007 upon 6 months notice, but only by MNH and only if the ratio of net losses and loss adjustment expenses to net earned premiums on a cumulative basis from the inception of the Pooling Agreement exceeds 76%, as of the date notice is given. Marketing Mutual markets the Traditional Business of the Company and Mutual jointly through 464 independent agents. The primary marketing efforts of the Company and Mutual (collectively referred to as Merchants) are directed to those independent agents who, through their insurance expertise, access to a broad range of products, and focus on service, provide value for the insurance consumer. Mutual and the Company offer the same portfolio of insurance products. The Company's products are generally offered to "preferred" risks while Mutual's products are generally offered to "standard" risks. Preferred risks meet more restrictive underwriting criteria than standard risks and generally generate fewer losses. Accordingly, the preferred risks are charged premium rates that are typically 10-15% lower than standard rates. The Company believes that Merchants, as a regional insurance group, has certain advantages, including a closer relationship with its agents and a better knowledge of its operating territories, that enable it to compete effectively against national carriers. The Company believes Merchants distinguishes itself from its competitors by providing its agents and policyholders with superior service and ease of doing business, products that target certain segments of the commercial and personal insurance markets, and an agents' compensation program which, in addition to standard commission rates, includes a profit sharing plan. Through Mutual, the Company services its agents from six Strategic Business Centers (Buffalo, Albany and Hauppauge, New York; Manchester, New Hampshire; Moorestown, New Jersey and Columbus, Ohio) and from its home office in Buffalo, New York. The Strategic Business Centers are located in the Company's operating territories and focus primarily on policy sales and underwriting. The manager of a Strategic Business Center appoints new agents, agrees upon annual unit sales and premium objectives with the principal(s) of each agency. Strategic Business Center managers and Territory Managers, or "TM's," develop customized business plans for each agent that identify the opportunities to increase profitable business and the actions required to achieve the objectives agreed to by the agency and the Company. 4 TM's meet frequently with targeted agents' sales staff to review Merchants' renewal policies, as well as to solicit policies new to the agent and/or Merchants. While TM's are capable of providing quotes directly to the agent while in an agent's office, much of that capability is migrating to Merchants' internet website: www.merchantsgroup.com. There, agents are able to obtain instant quotes on the internet for selected commercial lines of business. Presently, the businessowners and contractors coverall lines are available for instant quoting and Merchants expects that other commercial lines will be available for quoting on the internet during 2004. In addition, selected lines will be enabled for "issue from quote", allowing agents to enter all underwriting information required to issue policies for their customers over the password protected "Agency Gateway" of the website. This will allow for quicker responses to agents' quote requests and will reduce expenses associated with manual quoting. Each Strategic Business Center has an Agents' Advisory Council that meets at least twice a year. The Advisory Councils provide a forum for Merchants and its agents to discuss issues of mutual interest, and assure that the agents' business needs are being considered by Merchants. Additionally, the Co-chairpersons of the Advisory Councils from each Strategic Business Center meet twice each year with senior officers of Mutual. In addition to standard commissions paid as a percentage of premiums written, the Company's agents are eligible to participate in the Agents' Profit Sharing Plan. This plan rewards agents based on premiums written and the loss and allocated loss adjustment expense ratio on business placed by the agent with the Company and Mutual. The Company's share of payments for the Agents' Profit Sharing Plan for 2003 assumed under the Pooling Agreement totaled $1,073,000, or 1.5% of the company's share of pro forma pooled direct premiums written. The Company believes the terms of the Agents' Profit Sharing Plan encourage its agents to increase the volume of profitable Traditional Business they place with Merchants. Insurance Underwriting The Company is licensed to issue insurance policies in 13 states, primarily in the northeastern United States. In 2003, net premiums written totaled $64,179,000, with 60% of the net premiums written derived from commercial lines of insurance and 40% from personal lines of insurance. The following table sets forth the distribution of the Company's direct premiums written by state for the years indicated: As of December 31, ----------------------------- 2001 2002 2003(1) ---- ---- ------- New York 66% 67% 60% New Jersey 12 9 17 New Hampshire 10 10 9 Pennsylvania 2 5 6 Rhode Island 5 5 3 Massachusetts 3 2 2 Other 2 2 3 --- --- --- Total 100% 100% 100% === === === (1) 2003 shown on a group-wide or pooled basis, which is representative of the business assumed under the Pooling Agreement. 5 The Company and Mutual are licensed to underwrite most major lines of property and casualty insurance. They issue policies primarily to individuals and small to medium sized commercial businesses. The types of risks insured include: - Personal automobile - full coverage of standard performance automobiles, generally requiring drivers with good driving records during the past three years at the time of first issuance by Merchants. - Homeowners' - properties generally with no losses in the last three years that are less than 30 years old and valued between $125,000 and $500,000. - Commercial automobile - primarily light and medium duty vehicles operating in a limited radius, with complete background information required of all drivers. - Commercial multi-peril - properties with medium to high construction quality and low to moderate fire exposure, and occupancies with low to moderate exposure to hazardous materials and processes. - General liability - low hazard service, mercantile and light processing businesses, generally with at least three years of business experience and with no losses in the last three years. - Workers' compensation - risks with low loss frequency and severity, low to moderate exposure to hazardous materials and processes, and favorable experience modification factors. Generally, workers' compensation insurance is written in conjunction with other commercial insurance. The Company and Mutual use automated underwriting processes for personal automobile, homeowners and certain commercial lines of business, which perform an initial review of policy applications based upon established underwriting guidelines. Applications that do not meet the guidelines for automated acceptance are either referred to underwriters who review the applications and assess exposure, or rejected if the risk characteristics are such that neither the Company nor Mutual would insure the applicant. Merchants establishes premium rates for most of its policies based on its loss experience, in some cases after considering prospective loss costs suggested by the Insurance Services Office, Inc., an industry advisory group, for the individual and commercial classes of business that it insures. Merchants establishes rates independently for its personal automobile and homeowners insurance policies and its specialty products, such as its Contractors Coverall Plus and businessowners' policies. The following table shows, for each of the years in the three year period ended December 31, 2003 (i) the amount of the Company's net premiums written attributable to various personal lines and commercial lines and (ii) underwriting results attributable to each such line as measured by the calendar year loss and allocated loss adjustment expense (LALAE) ratio for such line. The LALAE ratio is the ratio of incurred losses and allocated loss adjustment expenses to net premiums earned for a given period. 6 Year ended December 31, --------------------------------------------------------------------------------------------------- 2001 2002 2003 --------------------------- ------------------------------ ------------------------------ Premiums Premiums Premiums Written Written Written -------- -------- -------- LALAE LALAE LALAE Amount % Ratio Amount % Ratio Amount % Ratio ------- ---- ----- ------- ---- ----- ------- ---- ----- (dollars in thousands) Personal Auto Liability $20,059 21.3% 96.4% $21,565 30.6% 139.6% $12,202 19.0% 87.4% Auto Physical Damage 13,254 14.1 53.8 12,694 18.0 50.5 7,230 11.3 49.2 Homeowners' Multi-Peril 9,847 10.5 39.1 9,620 13.6 54.5 6,382 9.9 58.8 ------- ----- ------- ----- ------- ----- Total 43,160 45.9 70.8 43,879 62.2 93.8 25,814 40.2 69.7 ------- ----- ------- ----- ------- ----- Commercial Auto Liability 12,685 13.5 73.2 6,227 8.8 39.1 12,979 20.3 29.3 Auto Physical Damage 2,972 3.2 44.2 1,225 1.7 36.2 2,899 4.5 39.1 Commercial Multi-Peril 27,411 29.2 91.0 14,885 21.1 58.8 17,018 26.5 79.7 Workers' Compensation 6,735 7.2 71.1 3,778 5.4 29.3 4,613 7.2 133.7 Other Lines 1,010 1.0 (39.5) 534 .8 (12.7) 856 1.3 281.4 ------- ----- ------- ----- ------- ----- Total 50,813 54.1 74.7 26,649 37.8 47.5 38,365 59.8 72.9 ------- ----- ------- ----- ------- ----- Total Personal & Commercial $93,973 100.0% 72.6 $70,528 100.0% 71.7 $64,179 100.0% 71.6 ======= ===== ======= ===== ======= ===== Calendar year LALAE ratios set forth in the table above include an estimate of LALAE for that accident year, as well as increases or decreases in estimates made in that year for prior accident year LALAE. Depending on the size of the increase or decrease in prior accident year LALAE, calendar year LALAE ratios may not be as indicative of the profitability of policies in force in a particular year as accident year LALAE ratios, which do not take into account increases or decreases in reserves for prior accident year LALAE. The following table sets forth the composition of voluntary direct premiums written for 1999 through 2003: As of December 31, ------------------------------------------------------------ 1999 2000 2001 2002 2003 (1) ---- ---- ---- ---- ---- Commercial 61% 64% 58% 40% 63% Personal 39 36 42 60 37 --- --- --- --- --- Total 100% 100% 100% 100% 100% === === === === === (1) 2003 shown on a group-wide pooled basis, which is representative of the business assumed under the Pooling Agreement. 7 Commercial Lines Merchants' commercial business is primarily retail and mercantile in nature and generally consists of small to medium sized, low hazard commercial risks which as a group have relatively stable loss ratios. Merchants' underwriting criteria attempts to exclude lines of business and classes of risks that are considered to be high hazard or volatile, or which involve substantial risk of latent injury or other long-tail liability exposures. The Company and Mutual offer specialized products within the commercial multi-peril line such as the Contractors Coverall Plus policy for artisan and trade contractors. The Company believes that it and Mutual can insure commercial business profitably by selecting those classes of risks that offer better than average profit potential and charging rates commensurate with the quality of the risk insured. Merchants competes for commercial business based upon the service it provides to agents and policyholders, the compensation it pays to its agents and the price of its products. Merchants establishes prices after considering its costs, the exposures inherent in a particular class of risk, estimated investment income, projected future trends in loss frequency and severity, the degree of competition within a specific territory and reasonable provisions for profit. Accordingly, the prices of the Merchants' commercial products may vary considerably from competitors' prices. Personal Lines Merchants offers personal automobile and homeowners' insurance to preferred risk individuals, generally requiring experienced drivers with no accidents or moving violations in the last three years for personal automobile insurance, and medium to high value homes with systems (e.g. heating, plumbing, electrical) that are less than thirty years old in fire protected areas for homeowners' insurance. Personal automobile premium rates attempt to cover costs associated with required participation in involuntary personal automobile programs, in addition to the costs directly associated with the policies written voluntarily. Due to volatility in the size of the New York Automobile Insurance Plan (NYAIP) and the poor loss experience associated with that business in recent years, the Company has been unable to fully recover costs of the NYAIP business with premium rates charged for its voluntary personal automobile business. In 2001 the Company implemented a moratorium on writing new voluntary personal automobile business in New York. Involuntary Business As a condition to writing voluntary business in most states in which it operates, the Company and Mutual must participate in state-mandated programs that provide insurance for individuals and businesses unable to obtain insurance voluntarily, primarily for personal automobile insurance. The legislation creating these programs usually allocates a pro rata portion of the risks attributable to such insureds to each company writing voluntary business in the state on the basis of its historical voluntary premiums written or the number of automobiles which it historically insures voluntarily. Due to changing market conditions the Company cannot predict the size of the NYAIP in future years The Company's gross (direct and assumed) premiums written attributable to involuntary policies were $5,850,000, $8,292,000 and $3,430,000 in 2001, 2002 and 2003, respectively, mostly in New York. The 2003 amount represents the Company's pro-forma share of the applicable amount of pooled direct premiums written. The Company is unable to predict with any degree of accuracy the level of its annual involuntary business for 2004 or future years. 8 Pooling Agreement The Company believes pooling of risks is advantageous for the following reasons: (1) Mutual's risk selection, pricing, marketing and claims philosophies and practices are consistent with and complementary to the Company's; (2) as market conditions change, management can adjust eligibility criteria to permit Merchants as a group to fully participate in a favorable rate environment without concern for any conflict of interest; (3) pooling, especially with Mutual subject to profit and loss sharing, more closely aligns the interests of the Company and Mutual; and (4) by reducing its share of participation in the pool, the Company is able to create more capacity to pursue other endeavors, which it might not otherwise be able to do as a result of regulatory constraints on non-renewal of business, particularly for personal lines business. See "Competition" in this Item. Claims Insurance claims on policies written by the Company and by Mutual are investigated and settled by claims adjusters employed by Mutual pursuant to the Services Agreement. Mutual maintains three claims offices within its operating territories. In areas where there is insufficient claim volume to justify the cost of internal claims staff, the Company and Mutual use independent appraisers and adjusters to investigate claims. Merchants' claims policy emphasizes timely investigation of claims, settlement of valid claims for equitable amounts, maintenance of adequate reserves for claims and control of external claims adjustment expenses. In order to support its claims policy, Merchants maintains a program designed to ensure that as soon as practical, claims are assigned an accurate value based on available information. The program includes the centralization of certain branch claims operations and an emphasis on the training of claims adjusters and supervisors by senior claims staff. This claims policy is designed to provide agents and policyholders with prompt service and support. Claims settlement authority levels are established for each adjuster, supervisor and manager based on their expertise and experience. When Merchants receives notice of a claim, it is assigned to an adjuster based upon its type, severity and line of business. The claims staff then reviews the claim, obtains appropriate information and establishes a loss reserve. Claims that exceed certain dollar amounts or that cannot be readily settled are assigned to more experienced claims staff. Loss and Loss Adjustment Expense Reserves The Company, like other insurance companies, establishes reserves for losses and loss adjustment expenses (LAE). These reserves are estimates intended to cover the probable ultimate cost of settling all losses incurred and unpaid, including those losses not yet reported to the Company. An insurer's ultimate liability is likely to differ from its interim estimates because during the life of a claim, which may be many years, additional facts affecting the amount of damages and an insurer's liability may become known. The reserves of an insurer are frequently adjusted based on monitoring by the insurer and are periodically reviewed by state insurance departments. The Company retains an independent actuarial firm to satisfy state insurance departments' requirements with respect to the certification of reserves for losses and LAE. Loss reserves are established for known claims based on the type and circumstance of the loss and the results of similar losses. For claims not yet reported to the Company, loss reserves are based on statistical information from previous experience periods adjusted for inflation, trends in court decisions and economic conditions. LAE reserves are intended to cover the ultimate cost of investigating all losses that have occurred and defending lawsuits, if any, arising from these losses. LAE reserves are evaluated periodically 9 using statistical techniques which compare current costs with historical data. Inflation is implicitly reflected in the reserving process through analysis of cost trends and review of historical reserve results. With the exception of workers' compensation claims, loss reserves are not discounted for financial statement purposes. The Company's reserving process is based on the assumption that past experiences, adjusted for the effect of current developments and trends, are relevant in predicting future events. In the absence of specific developments, the process also assumes that the legal climate regarding the claims process and underlying liabilities remains constant. Other assumptions employed by the Company or its actuarial firm change from time to time as circumstances change. In estimating loss and LAE reserves, the Company employs a number of actuarial methods, depending on their applicability to each line of business, in order to balance the advantages and disadvantages of each method. Therefore, a range of estimates is developed for each line of business. However, the Company does not believe it is appropriate to sum the high and low values developed using different actuarial methods for each line of business to determine a range for the Company's total loss and LAE reserves. Therefore the Company's actuary and its consulting actuary only provide the Company with their respective "best estimates" of total loss and LAE reserves by summing their "best estimate" for each line of business. The Company's small size, the presence or absence of a limited number of moderate losses, as well as the timing of the reporting of such losses to the Company by claimants, could result in changes in actuarial estimates that are significant to the Company's net income for a quarter or a year. As such, management recognizes that the "best estimate" may not be more accurate than other amounts within a few percentage points of total loss and LAE reserves. Due to uncertainties inherent in the estimation of incurred losses and LAE the Company, has recorded changes in reserves for prior accident year losses and LAE in most years. In 2001, the Company decreased its reserves for prior years by $1,474,000 primarily due to favorable loss development related to workers compensation policies. In 2002, the Company decreased its reserves for prior years by $3,785,000 primarily due to favorable loss development related to workers' compensation and commercial automobile liability policies, somewhat offset by unfavorable development on its private passenger automobile policies. In 2003, the Company decreased its reserves for prior years by $90,000. 10 The following table sets forth the changes in the reserve for losses and LAE for 2001, 2002 and 2003. Year Ended December 31, ----------------------- 2001 2002 2003 ---- ---- ---- (in thousands) Reserve for losses and LAE at beginning of year $ 145,075 $ 151,355 $ 147,136 Less reinsurance recoverables 13,826 19,242 19,380 --------- --------- --------- Net balance at beginning of year 131,249 132,113 $ 127,756 --------- --------- --------- Provision for losses and LAE for claims occurring in: Current year 76,618 66,658 49,702 Prior years (1,474) (3,785) (90) --------- --------- --------- 75,144 62,873 49,612 --------- --------- --------- Losses and LAE payments for claims occurring in: Current year 28,719 26,387 18,441 Prior years 45,561 40,843 35,168 --------- --------- --------- 74,280 67,230 53,609 --------- --------- --------- Reserve for losses and LAE at end of year, net 132,113 127,756 123,759 Plus reinsurance recoverables 19,242 19,380 22,715 --------- --------- --------- Balance at end of year $ 151,355 $ 147,136 $ 146,474 ========= ========= ========= The first line of the following table presents, as of the end of the year at the top of each column, the estimated amount of unpaid losses and LAE for claims arising in that year and in all prior years, including claims that had occurred but were not yet reported to the Company. For each column, the rows of the table present, for the same group of claims, the amount of unpaid losses and LAE as re-estimated as of the end of each succeeding year. The estimate is modified as more information becomes known about the number and severity of claims for each year. The "cumulative redundancy (deficiency)" represents the change in the estimated amount of unpaid losses and LAE from the end of the year at the top of each column through the end of 2003. For each column in the table, the change from the liability for losses and LAE shown on the first line to the liability as re-estimated as of the end of the following year was included in operating results for the following year. That change includes the change in the previous year's column from the liability as re-estimated one year later to the liability as re-estimated two years later which, in turn, includes the change in the second preceding column from the liability as re-estimated two years later to the liability as re-estimated three years later, and so forth. The rows of the lower portion of the table present, as of the end of each succeeding year, the amount of paid losses and LAE for claims unpaid at the end of the year at the top of each column: 11 As of December 31, --------------------------------------------------------------------------------------------- 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- (in thousands) Liability for losses and LAE: $89,939 $97,614 $113,718 $126,260 $130,781 $126,820 $127,458 $131,178 $132,113 $127,756 Liability re-estimated as of: One year later 94,921 108,659 120,550 130,768 128,636 123,071 128,886 129,704 128,328 127,666 Two years later 100,607 113,091 128,192 133,029 130,498 120,345 123,299 129,621 132,674 Three years later 106,382 121,051 129,724 132,948 127,893 113,661 124,944 133,769 Four years later 112,983 121,791 131,647 129,210 122,508 114,068 128,121 Five years later 112,963 122,886 127,183 124,238 122,347 117,678 Six years later 112,886 120,128 123,521 124,319 125,741 Seven years later 110,843 117,589 123,679 127,659 Eight years later 109,864 117,626 126,285 Nine years later 110,450 120,118 Ten years later 112,439 Cumulative Redundancy (Deficiency): $(22,500) (22,504) (12,567) (1,399) 5,040 9,142 (663) (2,591) (561) 90 %(25.0) (23.1) (11.1) (1.1) 3.9 7.2 (.5) (2.0) (.4) -- Paid (Cumulative) as of : One year later 34,551 36,916 38,549 40,954 42,433 37,125 40,970 45,461 40,843 35,168 Two years later 56,965 60,074 64,323 69,035 66,477 63,325 69,393 70,075 64,959 Three years later 72,963 77,982 84,638 86,364 86,313 80,142 86,670 85,772 Four years later 83,998 91,948 96,491 98,300 97,770 89,383 96,222 Five years later 93,295 99,171 104,063 105,787 104,282 94,809 Six years later 96,949 103,829 109,492 109,639 107,431 Seven years later 99,525 107,367 111,851 111,822 Eight years later 102,260 108,747 113,593 Nine years later 103,208 110,119 Ten years later 104,364 The loss and LAE reserves reported in the Company's consolidated financial statements prepared in accordance with generally accepted accounting principles (GAAP) differ from those reported in the statements filed by MNH with the New Hampshire Insurance Department in accordance with statutory accounting principles (SAP) as follows: As of December 31, ------------------ 2001 2002 2003 ---- ---- ---- (in thousands) Loss and LAE reserves on a SAP basis $132,113 $127,756 $123,759 Adjustments: Ceded reinsurance balances recoverable 19,242 19,380 22,715 -------- -------- -------- Loss and LAE reserves on a GAAP basis $151,355 $147,136 $146,474 ======== ======== ======== Reinsurance The Company follows the customary industry practice of reinsuring a portion of the exposure under its policies and as consideration pays to its reinsurers a portion of the premium received on its policies. Insurance is ceded principally to reduce an insurer's liability on individual risks and to protect against 12 catastrophic losses. Although reinsurance does not legally discharge an insurer from its primary liability for the full amount of coverage provided by its policies, it does make the assuming reinsurer liable to the insurer to the extent of the reinsurance ceded. The Company is a party to reinsurance contracts under which certain types of policies are automatically reinsured without the need for approval by the reinsurer with respect to the individual risks that are covered ("treaty" reinsurance). The Company also is a party to reinsurance contracts which are handled on an individual policy or per risk basis and require the specific agreement of the reinsurer as to each risk insured ("facultative" reinsurance). Occasionally, the Company may secure facultative reinsurance to supplement its coverage under treaty reinsurance. Prior to January 1, 1998, the Company's excess of loss reinsurance agreements for automobile liability, general liability and workers' compensation insurance provided for recovery of losses over $500,000 up to a maximum of $5,000,000 per occurrence. For claims occurring from 1987 through 1992, the $500,000 threshold was indexed for inflation for casualty lines other than workers' compensation and New York State no-fault, and applied retroactively to all occurrences until they are settled. There was no index provision for casualty claims occurring after 1992. This coverage was supplemented by additional treaty reinsurance covering losses up to $5,000,000 in excess of the first $5,000,000. Prior to January 1, 1998, property reinsurance agreements provided for recovery of property losses over $500,000 up to $2,000,000 per occurrence without any index provision. Between January 1, 1998 and December 31, 2001, the Company's property and casualty excess of loss reinsurance agreement provided for recovery of casualty losses over $500,000 up to $10,000,000 per occurrence and property losses over $500,000 up to $10,000,000 per risk. This coverage is supplemented by a contingent casualty layer of reinsurance for workers' compensation claims of $5,000,000 in excess of the first $10,000,000 subject to a calendar year limit of $20,000,000. Effective January 1, 2002, the Company increased its retention on casualty losses to $750,000. Effective January 1, 2004, the Company adjusted the property loss occurrence limit to $500,000 up to $5,000,000 per risk. Individual property facultative reinsurance will be purchased for all exposures greater than $5,000,000. Property catastrophe coverage provides for recovery of 47.5% of the first $5,000,000 and of 95% of the next $55,000,000 above aggregate retained losses of $5,000,000 per occurrence. The property catastrophe reinsurance coverage is shared by the Company and Mutual in accordance with the Pooling Agreement (see Administration above) for a covered event. During 2000, the Company implemented a program to underwrite specialized commercial auto insurance. All policies issued under this program were 100% reinsured through certain subscribing underwriting members of Lloyd's of London and therefore had no impact on net premiums earned or net losses and LAE incurred by the Company. This program was discontinued in 2001. Effective January 1, 1993, Mutual and MNH entered into a quota share reinsurance agreement under which MNH could have assumed up to 10% of Mutual's direct voluntary written premiums and related losses and allocated LAE in exchange for a reinsurance commission of 35%. Mutual has not ceded any of its direct voluntary written premiums to MNH since 1995. The agreement was terminated in 2003. Under the terms of the Pooling Agreement (see Administration above) effective as of January 1, 2003 Mutual and MNH pool, or share, underwriting results on their Traditional Business. The Pooling Agreement does not apply to any new endeavor of either Mutual or MNH outside of their 13 Traditional Business, unless the companies agree otherwise. The Pooling Agreement provides for MNH to cede, or transfer, to Mutual all of its premiums and risks on its Traditional Business during the term of the agreement, and then to assume from Mutual a percentage of all of Mutual's and MNH's Traditional Business (the "Pooled Business"). MNH assumed 40% of the Pooled Business in 2003. MNH's share of the Pooled Business will be reduced to 35% of the pooled business in 2004, though not to exceed $59.5 million in assumed net written premiums, and to 30% of the pooled business in 2005, though not to exceed $50.0 million in net written premiums. MNH's share of the Pooled Business will be reduced to 25% in 2006 and 2007, though not to exceed $42.5 million and $37.5 million in assumed net written premiums, respectively. If the parties agree, MNH may increase its share or maximum amount of assumed net premiums written of the Pooled Business for any year. The decreasing amount of Traditional Business assumed under the Pooling Agreement is intended to provide MNH with the capacity to pursue insurance opportunities independently of Mutual, thereby reducing its dependence on Mutual as its only source of business. Mutual retains a share of the risk in MNH's Traditional Business under Mutual's control pursuant to a profit and loss sharing arrangement in the Pooling Agreement based on the loss and LAE experience of the Pooled Business. The Company believes the Pooling Agreement and profit (or loss) sharing feature included therein align the interests of MNH and Mutual. The Pooling Agreement may be terminated by either party at the beginning of any calendar year upon not less than 6 months notice, but not effective before January 1, 2008. However, the Pooling Agreement may be terminated effective January 1, 2006 or 2007 upon 6 months notice, but only by MNH and only if the ratio of net losses and LAE to net earned premiums on a cumulative basis from the inception of the Pooling Agreement exceeds 76%, as of the date notice is given. See PART 1, Item 1. BUSINESS. Administration. Investments The primary source of funds for investment by the Company is premiums collected. Although premiums, net of commissions and other underwriting costs, are taken into income ratably over the terms of the policies, they provide funds for investment from the date they are received. Similarly, although establishment of and changes in reserves for losses and LAE are included in results of operations immediately, the amounts so set aside are available to be invested until the Company pays those claims. The investments of the Company are regulated by New Hampshire insurance law and are reviewed by the Board of Directors of the Company. Other than certain short-term investments held to maintain liquidity, the Company primarily invests in corporate bonds, mortgage-backed and other asset-backed securities including collateralized mortgage obligations, and tax-exempt securities with expected maturities of 10 years or less. The mortgage-backed securities held by the Company are typically purchased at expected yields which are greater than comparable maturity Treasury securities and are AAA or AA rated. The Company had $43,401,000 of tax-exempt bonds in its investment portfolio at December 31, 2003. The Company believes these tax-exempt bonds are of high quality (rated A or better) and, at the time of purchase, offered an after-tax total return potential greater than comparable taxable securities. 14 At December 31, 2003 the Company had $1,118,000 of short-term investments with maturities less than 30 days and $2,496,000 of non-investment grade securities. These non-investment grade securities represented 1% of the investment portfolio as compared to $4,965,000, or 2%, of the investment portfolio at December 31, 2002. The table below gives information regarding the Company's investments as of the dates indicated. As of December 31, ----------------------------------------------------------------------- 2001 2002 2003 ------------------- ------------------- ------------------- Amount % Amount % Amount % ------ - ------ - ------ - (dollars in thousands) Fixed Maturities (1): U.S. Government and Agencies $ 41,965 19.7% $ 12,855 6.1% $ 8,377 4.1% Corporate Bonds 144,248 67.7 152,028 72.6 142,027 70.0 Tax-Exempt Bonds 8,999 4.2 28,685 13.7 43,401 21.4 -------- ----- -------- ----- -------- ----- Total Bonds 195,212 91.6 193,568 92.4 193,805 95.5 Preferred Stocks (2) 9,422 4.4 7,367 3.5 5,797 2.9 Short-Term Investments (3) 6,905 3.2 6,420 3.1 1,118 .6 Other (4) 1,593 .8 2,042 1.0 2,167 1.0 -------- ----- -------- ----- -------- ----- Total Invested Assets $213,132 100.0% $209,397 100.0% $202,887 100.0% ======== ===== ======== ===== ======== ===== (1) Fixed Maturities are shown at their carrying amounts in the respective balance sheet. Held to Maturity fixed maturities are included at amortized cost. Available for Sale fixed maturities are included at fair value. (2) Shown at fair value. (3) Shown at cost, which approximates fair value. (4) Shown at estimated fair value or unpaid principal balance, which approximates estimated fair value. The table below sets forth the Company's net investment income and net realized gains and losses, excluding the effect of income taxes, for the periods shown: Year Ended December 31, ----------------------- 2001 2002 2003 ---- ---- ---- (dollars in thousands) Average investments $ 213,449 $206,435 $200,996 Net investment income 13,295 10,403 8,815 Net investment income as a percentage of average investments (1) 6.2% 5.0% 4.4% Net realized gains (losses) on investments $ (580) $ 953 $ 2,500 (1) The taxable equivalent yield for the years ended December 31, 2001, 2002 and 2003 was 6.5%, 5.4% and 4.7%, respectively, assuming an effective tax rate of 34%. 15 The table below sets forth the carrying value of bonds and percentage distribution of various maturities at the dates indicated. Fixed Maturities are shown at their carrying amounts in the respective balance sheet. Held to Maturity fixed maturities are included at amortized cost. Available for Sale fixed maturities are included at fair value. The estimated repayment date is used instead of the ultimate repayment date for mortgage-backed and other asset-backed securities. As of December 31, ----------------------------------------------------------------------- 2001 2002 2003 ------------------- ------------------- ------------------- Amount % Amount % Amount % ------ - ------ - ------ - (dollars in thousands) 1 year or less $ 40,356 20.7% $ 81,736 42.2% $ 33,243 17.2% 1 year through 5 years 111,445 57.1 106,696 55.1 137,234 70.8 5 years through 10 years 39,029 20.0 3,198 1.7 21,065 10.9 More than 10 years 4,382 2.2 1,938 1.0 2,263 1.1 -------- ----- -------- ----- -------- ----- Total $195,212 100.0% $193,568 100.0% $193,805 100.0% ======== ===== ======== ===== ======== ===== Competition The property and casualty insurance business is highly competitive. The Company is in direct competition with many national and regional multiple-line insurers, many of which are substantially larger than the Company and have considerably greater financial resources. Competition is further intensified by the independent agency system because each of the independent agents who sells the Company's policies also represents one or more other insurers. Also, the Company's agents compete with direct writing insurers and this indirectly affects the Company. Historically, the property and casualty industry has tended to be cyclical in nature. During the "up" cycle, or "hard market," the industry is characterized by price increases, strengthening of loss and LAE reserves, surplus growth and improved underwriting results. Near the end of the "up" cycle, an increase in capacity causes insurance companies to begin to compete for market share on the basis of price. This price competition causes the emergence of the "down" cycle, or "soft market," characterized by a reduction in the premium growth rate and a general decline in profitability. Generally, the down cycle is eventually accompanied by a decline in the adequacy of loss and LAE reserves and a decrease in premium writing capacity. The property and casualty insurance industry experienced a cyclical downturn for most of the 1990's due primarily to intense premium rate competition and an excess capacity to write premiums. Recently, there has been price firming primarily within the commercial lines segment of the property casualty industry. However, some of the circumstances which led to the most recent cyclical downturn in the property and casualty insurance industry continue to exist, and the Company cannot predict for how long this price firming or "hard market" will continue. Regulation General MNH is subject to regulation under applicable insurance statutes, including insurance holding company statutes, of the various states in which it writes insurance. Insurance regulation is intended to provide safeguards for policyholders rather than to protect stockholders of insurance companies or their holding companies. Insurance laws of the various states establish regulatory agencies with broad administrative 16 powers including, but not limited to, the power to grant or revoke licenses to transact insurance business and to regulate trade practices, investments, premium rates, the deposit of securities, the form and content of financial statements and insurance policies, accounting practices, the maintenance of specified reserves and capital, and insurers' consumer privacy policies. The regulatory agencies of each state have statutory authority to enforce their laws and regulations through various administrative orders, civil and criminal enforcement proceedings, and the suspension or revocation of certificates of authority. In extreme cases, including insolvency, impending insolvency and other matters, a regulatory authority may take over the management and operation of an insurer's business and assets. Under insolvency or guaranty laws in the states in which MNH operates, insurers doing business in those states can be assessed up to prescribed limits for policyholder losses caused by other insurance companies that become insolvent. The extent of any requirement for MNH to make any further payment under these laws is not determinable. Most laws do provide, however, that an assessment may be excused or deferred if it would threaten a solvent insurer's financial strength. In addition, MNH is required to participate in various mandatory pools or underwriting associations in certain states in which it operates. The property and casualty insurance industry has been the subject of regulations and legislative activity in various states attempting to address the affordability and availability of different lines of insurance. The regulations and legislation generally restrict the discretion an insurance company has in operating its business. It is not possible to predict the effect, if any, that new regulations and legislation would have on the Company and MNH. The Company depends on cash dividends from MNH to pay cash dividends to its stockholders and to meet its expenses. MNH is subject to New Hampshire state insurance laws which restrict its ability to pay dividends without the prior approval of state regulatory authorities. These restrictions limit dividends to those that, when added to all other dividends paid within the preceding twelve months, would not exceed 10% of the insurer's policyholders' surplus as of the preceding December 31st. The maximum amount of dividends that MNH could pay during any twelve-month period ending in 2004 without the prior approval of the New Hampshire Insurance Commissioner is $5,767,000. MNH paid $1,200,000 of dividends to the Company in 2003. Dividend payments of $600,000 were made in April 2003 and November 2003. In certain states in which it operates, MNH is required to maintain deposits with the appropriate regulatory authority to secure its obligations under certain insurance policies written in the jurisdiction. At December 31, 2003, investments of MNH having a par value of $1,900,000 were on deposit with regulatory authorities. MNH and Mutual are required to file detailed annual reports with the appropriate regulatory agency in each of the states in which they do business. Their business and accounts are subject to examination by such agencies at any time, and the laws of many states require periodic examination. The State of New Hampshire Insurance Department most recently examined the accounts of MNH as of December 31, 1999. MNH's annual statement as of that date was accepted as submitted, without adjustment. The National Association of Insurance Commissioners (NAIC) applies a risk-based capital measurement formula to all property and casualty insurance companies. The formula calculates a minimum required statutory net worth based on the underwriting, investment, credit, loss reserve and other business risks inherent in an individual company's operations. Any insurance company that does not meet threshold risk-based capital measurement standards could be forced to reduce the scope of its operations and ultimately could become subject to statutory receivership proceedings. MNH's capital substantially exceeds 17 the statutory minimum as determined by the risk-based capital measurement formula as of December 31, 2003. The NAIC has established eleven financial ratios (the Insurance Regulatory Information System, or "IRIS") to assist state insurance departments in their oversight of the financial condition of insurance companies operating in their respective states. The NAIC calculates these ratios based on statutory information submitted by insurers on an annual basis and shares the information with the applicable state insurance departments. The ratios relate to leverage, profitability, liquidity and loss reserve development. One of the Company's ratios as of December 31, 2003 relating to investment yield fell outside of the acceptable range of ratios. MNH earned an investment yield of 4.3% (4.7% on a taxable equivalent basis) compared to the minimum NAIC threshold of 4.5%. The Company's inability to operate within an acceptable range of the aforementioned IRIS ratio is not expected to have a material effect on the Company's business or its operations. Rates Premium rate regulations vary greatly among states and lines of insurance, but generally require either approval of the regulatory authority or review by the authority prior to changes in rates. Rate filings are based upon an actuarial analysis of historical results and competition in the market. However, in certain states, insurers writing in designated product lines may periodically revise rates within the limits of applicable flexibility bands (flex-bands) on a file and use basis, but must obtain the state insurance department's prior approval in order to implement rate increases or decreases outside these flex-bands. Renewal of Policies Many states restrict the ability of insurers to non-renew insurance policies or to exit a line of business. In particular, New York substantially limits the ability of insurers to non-renew personal automobile insurance. This restricts the Company's ability to mitigate its exposure to the NYAIP. Insurance Holding Companies The Company is subject to statutes governing insurance holding company systems. Typically, these statutes require the Company to file information periodically concerning its capital structure, ownership, financial condition, general business operations and material inter-company transactions not in the ordinary course of business. Under the terms of applicable New Hampshire statutes, any person or entity desiring to purchase shares which would result in such person beneficially owning 10% or more of the Company's outstanding voting securities would be required to obtain regulatory approval prior to the purchase. Involuntary Business As a condition to writing voluntary insurance in most of the states in which it operates, the Company must participate in programs that provide insurance for persons or businesses unable to obtain insurance voluntarily. Uncertainties as to the size of the involuntary market population make it difficult to predict the amount of involuntary business in a given year. 18 Employees The Company has no employees and MNH has one full time employee. At December 31, 2003, Mutual had 321 full-time equivalent employees. The Company believes that Mutual's relationship with its employees is satisfactory. Executive Officers of the Registrant The names of the executive officers of the Company and their ages, titles and biographies as of the date hereof are set forth below. NAME OF EXECUTIVE PRINCIPAL OCCUPATION OFFICER AND POSITION(S) AGE DURING THE PAST FIVE YEARS ----------------------- --- -------------------------- Stephen C. June 48 President and Chief Executive Officer of President and the Company since May 7, 2003, Chief Executive Officer Executive Vice President and Chief Operating Officer of MNH since October 2001; Consultant to MNH from May 2001 to October 2001; General Counsel and Secretary to North Pointe Financial Services, Inc., North Pointe Insurance Company and all subsidiaries from 1990 to 2001; Sr. Vice President - Legal Affairs (US) of Queensway Financial Holdings, Limited, from 1999 to 2001. Robert M. Zak 46 Chief Operating Officer of the Company Senior Vice President and since July 1, 1995. Chief Operating Officer Edward M. Murphy 53 Vice President and Chief Investment Officer Vice President, of the Company, Mutual and MNH since Chief Investment Officer and 1991; Assistant Vice President of Mutual Assistant Secretary and MNH from 1989 to 1991. Kenneth J. Wilson 56 Vice President, Treasurer and Chief Vice President, Financial Officer of the Company, Mutual Treasurer, and Chief Financial and MNH since 1996; President and Chief Officer and Secretary Executive Officer of Carbadon Corp. and its operating subsidiary, Empire of America Realty Credit Corp., from December 1995 to December 1996 and Chief Financial Officer from November 1992 to December 1996. 19 Item 2. PROPERTIES. Although the Company has no facilities, it benefits from the facilities of Mutual pursuant to the Services Agreement, under which the Company is charged a fee for a portion of the costs of such facilities. The Company's corporate headquarters are located in Buffalo, New York in a building owned by Mutual that contains approximately 113,000 square feet of office space. Mutual also has regional underwriting and/or claims office facilities in Buffalo, Albany and Hauppauge, New York; Manchester, New Hampshire; Moorestown, New Jersey and Columbus, Ohio. All of the offices except the Buffalo office are leased. Item 3. LEGAL PROCEEDINGS. MNH, like many other property and casualty insurance companies, is subject to environmental damage claims asserted by or against its insureds. Management of the Company is of the opinion that based on various court decisions throughout the country certain of these claims should not be recoverable under the terms of MNH's insurance policies because of either specific or general coverage exclusions contained in the policies. However, there is no assurance that the courts will agree with MNH's position in every case, nor can there be assurance that material claims will not be asserted under policies which a court will find do not explicitly or implicitly exclude claims for environmental damages. Management, however, is not aware of any pending claim or group of claims which would result in a liability that would have a material adverse effect on the financial condition of the Company or MNH. In addition to the foregoing matters, MNH is a defendant in a number of other legal proceedings in the ordinary course of its business. Management of the Company is of the opinion that the ultimate aggregate liability, if any, resulting from such proceedings will not materially affect the financial condition of the Company or MNH. Item 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS. None. 20 PART II Item 5. MARKET FOR REGISTRANT'S COMMON EQUITY AND RELATED STOCKHOLDER MATTERS. The Company's common stock is traded on the American Stock Exchange (AMEX symbol: MGP). The following table sets forth the high and low closing prices of the common stock for the periods indicated as reported on the American Stock Exchange. 2003: High Low Dividend ----- ---- --- -------- Fourth Quarter $25.05 $21.10 $.10 Third Quarter 22.30 19.90 .10 Second Quarter 21.80 19.75 .10 First Quarter 23.90 21.80 .10 2002: High Low Dividend ----- ---- --- -------- Fourth Quarter $23.00 $21.90 $.10 Third Quarter 24.36 22.80 .10 Second Quarter 24.99 24.00 .10 First Quarter 24.30 20.01 .10 The number of stockholders of record of the Company's Common Stock as of February 19, 2004 was 79. Securities held by nominees are counted as one stockholder of record. The Company has paid a quarterly cash dividend to its common stockholders since 1993. Continued payment of this dividend and its amount will depend upon the Company's operating results, financial condition, capital requirements and other relevant factors, including legal restrictions applicable to the payment of dividends by its insurance subsidiary, MNH. As a holding company, the Company depends on dividends from its subsidiary, MNH, to pay cash dividends to its stockholders. MNH is subject to New Hampshire state insurance laws which restrict its ability to pay dividends without the prior approval of state regulatory authorities. These restrictions limit dividends to those that, when added to all other dividends paid within the preceding twelve months, would not exceed 10% of the insurer's policyholders' surplus as of the preceding December 31. The maximum amount of dividends that MNH could pay during any twelve-month period ending in 2004 without prior approval of the New Hampshire Insurance Commissioner is $5,767,000. During the fourth quarter of its fiscal year, neither the Company nor any "affiliated purchaser" (as defined in SEC Rule 10b-18(a)(3)) made any purchases of any of its equity securities on its behalf. 21 Equity Compensation Plan Information Number of Securities Remaining Available for Number of Securities to Weighted-Average Future Issuance Under be Issued Upon Exercise Exercise Price of Equity Compensation Plans Of Outstanding Options, Outstanding Options, (Excluding Securities) Plan Category Warrants and Rights Warrants and Rights Reflected in Column (a)) ------------- ------------------- ------------------- ------------------------ (a) (b) (c) Equity Compensation Plans Approved by Security Holders 0 N/A 0 Equity Compensation Plans Not Approved by Security Holders 0(1) $24.77 0 Total 0 -- 0 (1) Through an employment agreement with MNH, MNH's Chief Operating Officer participates in a non-cumulative bonus equal to the product of 80,000 and the difference between the averages of the last reported sales prices of the Company's common stock for (i) the 20 business days immediately following the release of the Company's year-end results and (ii) for the 20 business days immediately following the release of the Company's year-end results for the prior year. 22 Item 6. SELECTED FINANCIAL DATA. The selected financial data set forth in the following table for each of the five years in the period ended December 31, 2003 have been derived from the audited consolidated financial statements of the Company. As of December 31, -------------------------------------------------------------- 1999 2000 2001 2002 2003 ---- ---- ---- ---- ---- (in thousands, except per share amounts) Net premiums written $ 94,470 $ 94,342 $ 93,973 $ 70,528 $ 64,179 ======== ======== ========= ======== ======== Net premiums earned $ 94,775 $ 94,259 $ 93,885 $ 83,120 $ 65,097 Net investment income 13,147 13,903 13,295 10,403 8,815 Net realized investment gains (losses) 60 109 (580) 953 2,500 Other revenues 434 355 696 635 560 -------- -------- --------- -------- -------- Total revenues 108,416 108,626 107,296 95,111 76,972 -------- -------- --------- -------- -------- Net losses and loss adjustment expenses 66,086 71,374 75,144 62,873 49,612 Amortization of deferred policy acquisition costs 25,115 24,979 24,880 22,227 16,925 Other underwriting expenses 6,801 5,266 6,017 5,744 5,031 -------- -------- --------- -------- -------- Total expenses 98,002 101,619 106,041 90,844 71,568 -------- -------- --------- -------- -------- Income before income taxes 10,414 7,007 1,255 4,267 5,404 Provision for income taxes 3,621 2,668 434 1,729 1,039 -------- -------- --------- -------- -------- Net income $ 6,793 $ 4,339 $ 821 $ 2,538 $ 4,365 ======== ======== ========= ======== ======== Earnings per share: Basic $ 2.48 $ 1.75 $ .35 $ 1.19 $ 2.07 ======== ======== ========= ======== ======== Diluted $ 2.48 $ 1.74 $ .35 $ 1.19 $ 2.07 ======== ======== ========= ======== ======== Weighted average number of shares outstanding: Basic 2,738 2,485 2,343 2,125 2,110 Diluted 2,743 2,487 2,343 2,129 2,111 Balance Sheet Data: (at year end) Total investments $212,911 $215,654 $ 213,132 $209,397 $202,887 Total assets 269,523 281,621 286,563 268,716 $272,226 Reserve for losses and loss adjustment expenses 133,526 145,075 151,355 147,136 146,474 Unearned premiums 49,616 50,857 50,179 35,119 36,176 Stockholders' equity 69,387 70,122 68,551 67,924 70,259 Dividend Data: Cash dividend per common share $ .35 $ .40 $ .40 $ .40 $ .40 23 Item 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS 2003 Compared to 2002 The following discussion should be considered in light of the statements under the heading "Safe Harbor Statement under the Securities Litigation Reform Act of 1995," at the end of this Item. All capitalized terms used in this Item that are not defined in this Item have the meanings given to them in the Notes to Consolidated Statements contained in Item 15 (a) (1) of this Form 10-K. Total revenues for 2003 were $76,972,000, a decrease of $18,139,000 or 19% from $95,111,000 in 2002. Results of operations for 2003 reflect the effects of the Services Agreement and the Reinsurance Pooling Agreement among the Company, its wholly-owned insurance subsidiary, MNH, and Mutual, effective January 1, 2003. The Services Agreement calls for Mutual to provide underwriting, administrative, claims and investment services to the Company and MNH. The Reinsurance Pooling Agreement provides for the pooling, or sharing, of insurance business traditionally written by Mutual and MNH on or after the effective date. MNH's share of pooled (combined Mutual and MNH) premiums earned and losses and loss adjustment expenses (LAE) for 2003 in accordance with the Reinsurance Pooling Agreement was 40%. Direct premiums written by MNH or Mutual are not pooled. MNH's pooling percentage will be 35% in 2004 though not to exceed $59,500,000 in assumed net premiums, and 30% in 2005, though not to exceed $50,000,000 in assumed net written premiums. MNH's share of pooled premiums will be reduced to 25% in 2006 and 2007, though not to exceed $42,5000,000 and $37,500,000 in net written premiums, respectively. MNH did not participate in a pooling agreement in 2002 and therefore the results of operations for 2002 reflect business written independently by MNH. This analysis provides a comparison of the Company's share of pooled premiums for 2003 to unpooled premiums for the same period in 2002, as well as a comparison of the pooled, or combined Mutual and MNH, premiums written for 2003 to the combined business of Mutual and MNH for the same period in 2002, even though the companies were not party to a reinsurance pooling agreement in 2002. Total combined Mutual and MNH or "group-wide" direct premiums (DWP) written for the year ended December 31, 2003 were $175,143,000, an increase of $2,403,000 or 1% from $172,740,000 in 2002. The Company's pro-forma share of combined direct premiums written in 2003, in accordance with the Reinsurance Pooling Agreement, was $70,057,000. The Company recorded $72,803,000 of direct premiums written in 2002. The table below shows a comparison of direct premiums written by major category in 2003 and 2002: MNH Pooled MNH Group-wide DWP Share DWP -------------- ----- --- Year ended Year ended December 31, December 31, ------------ ------------ 2003 2002 Variance 2003 2002 Variance ---- ---- -------- ---- ---- -------- (000's omitted) (000's omitted) Voluntary Personal Lines $ 63,548 $ 68,649 (7%) $25,419 $39,981 (36%) Voluntary Commercial Lines 106,398 97,032 10% 42,559 26,825 59% Involuntary 5,197 7,059 (26%) 2,079 5,997 (65%) -------- -------- ------- ------- Total Direct Written Premiums $175,143 $172,740 1% $70,057 $72,803 (4%) ======== ======== ======= ======= 24 The 7% decrease in group-wide voluntary personal lines direct premiums written resulted from a 10% decrease in private passenger automobile (PPA) direct premiums written, somewhat offset by a 1% increase in homeowners direct premiums written. The decrease in PPA direct premiums written is the result of the group's policy, implemented in 2002, not to write new policies in certain jurisdictions and from the approval of the group's plan to withdraw from the New Jersey PPA market by the New Jersey Department of Banking and Insurance which was effective in June 2003. As a result, voluntary PPA policies in force at December 31, 2003 were 28,423, a decrease of 5,996 or 17% from 34,419 at December 31, 2002. The 10% increase in group-wide voluntary commercial lines direct premiums written, resulted from a 16% increase in average premium per commercial lines policy, somewhat offset by a 5% decrease in commercial lines policies in force. A 6% average increase in commercial lines premium rates contributed to the increase in average premium per commercial lines policy. The 26% decrease in group-wide involuntary written premiums, which consist primarily of involuntary PPA insurance, resulted primarily from a decrease in group-wide assignments from the New York Automobile Insurance Plan (NYAIP) which amounted to $3,909,000 in 2003 as compared to $6,201,000 in 2002. The NYAIP provides coverage for individuals who are unable to obtain auto insurance in the voluntary market. Assignments from the NYAIP vary depending upon a company's PPA market share and the size of the NYAIP. The company is unable to predict the volume of future assignments from the NYAIP. In order to minimize the adverse impact of assignments from the NYAIP, the Company purchased territorial credits from an unaffiliated insurance company pursuant to Section 6.A.7. of the NYAIP Manual. The credits against NYAIP assignments were generated by the other insurance company for writing PPA business in certain localities in New York with PPA market availability problems. The other insurance company, by nature of its concentration in PPA business in "credit" territories, generated more credits than it required to offset its NYAIP assignments. The credits purchased reduced the Company's share of the NYAIP. The company believes that the costs of the credits purchased, which are pooled in accordance with the Reinsurance Pooling Agreement, were substantially less than the amount the Company would have lost had it written the additional NYAIP business. Group-wide pooled net premiums written for 2003 were $161,689,000, a decrease of $2,407,000, or 1% from $164,096,000 for 2002. This decrease resulted from the 1% increase in group-wide direct premiums written, offset by an increase in 2003 as compared to 2002, of reinsurance premiums ceded to third parties. The Company's share of pooled net premiums written in 2003 in accordance with the Reinsurance Pooling Agreement was $64,179,000, a decrease of $6,349,000 or 9% from its unpooled net premiums written of $70,528,000 in 2002. The Company's share of pooled net premiums earned in accordance with the Reinsurance Pooling Agreement for 2003 was $65,097,000. Net premiums earned in 2002 were $83,120,000. The decrease in net premiums earned primarily resulted from the decreases in net premiums written in 2002 and 2003. Had MNH's share of pooled premiums earned in 2003 been 35% (MNH's share for 2004), earned premiums for 2003 would have been $59,960,000. Net investment income was $8,815,000 in 2003, a decrease of $1,588,000 or 15% from $10,403,000 in 2002. The average pre-tax yield associated with the investment portfolio decreased 98 basis points to 4.4% in 2003 compared to 2002. Average invested assets for 2003 decreased 3% from the year earlier period. 25 Net realized investment gains were $2,500,000 ($.78 per fully diluted share after taxes) in 2003 compared to $953,000 ($.30 per fully diluted share after taxes) in 2002. A majority of the 2003 amount ($2,050,000) resulted from the Company taking advantage of a share repurchase program related to an otherwise illiquid security. Other revenues were $560,000 in 2003, a decrease of $75,000 or 12% from $635,000 in 2002, primarily due to a $93,000 or 10% decrease in service fee income. Net losses and LAE were $49,612,000 for 2003, a decrease of $13,261,000 or 21% from $62,873,000 for 2002. This decrease resulted primarily from a 22% decrease in net premiums earned. The loss and LAE ratio was 76.2% for 2003 compared to 75.6% for 2002. The Company recorded decreases to its estimate of losses and LAE related to prior accident years of $90,000 and $3,785,000 in 2003 and 2002, respectively. These decreases in losses and LAE relating to prior accident years reduced the loss and LAE ratio in 2003 and 2002 by .1 and 4.6 percentage points, respectively. The decrease recorded in 2002 was primarily the result of favorable loss development related to known claims on workers' compensation policies. The following table documents the changes in the estimate of losses and LAE related to prior accident years recorded in 2003 for the Company's major lines of business: Commercial Workers' Accident Home- PPA Auto Compen- Commercial General All Year owners Liability Liability sation Package Liability Other Total ---- ------ --------- --------- ------ ------- --------- ----- ----- Prior to Increases (decreases) (in thousands) 2000 $ (40) $ 78 $ (460) $ 4,496 $(2,533) $ 1,612 $ 21 $ 3,174 2000 (148) 307 (993) 924 63 809 9 971 2001 (85) (715) (563) (161) 1,757 70 (101) 202 2002 (277) (3,717) (938) (205) 746 (47) 1 (4,437) ------- ------- ------- ------- ------- ------- ------- ------- Total $ (550) $(4,047) $(2,954) $ 5,054 $ 33 $ 2,444 $ (70) $ (90) ======= ======= ======= ======= ======= ======= ======= ======= The Company's reduction in its estimate of losses and LAE related to prior accident years represented less than 1% of the recorded reserve for losses and LAE at December 31, 2003, calculated on a Statutory Accounting Practices basis. During 2003, both paid and incurred losses and LAE emerged at amounts that were greater than anticipated when reserves for loss and LAE were estimated and recorded at December 31, 2002 for the workers' compensation and general liability lines of business. This unfavorable emergence was offset by lower than anticipated loss and LAE emergence in the Company's PPA liability (particularly for accidents occurring in 2002) and commercial auto liability line of business. The Company made no changes to the key assumptions used in evaluating the adequacy of its reserves for losses and LAE during 2003. A reasonable possibility exists in any year that relatively minor fluctuations in the estimate of reserves for losses and LAE may have a significant impact on the Company's net income. This is due primarily to the size of the Company's reserves for losses and LAE ($146,474,000 at December 31, 2003) relative to its net income. Involuntary automobile insurance business increased the Company's calendar year loss and LAE ratio by approximately 1.8 and 9.0 percentage points for the years ended December 31, 2003 and 2002, respectively. The combined ratio on involuntary automobile business was greater than the combined ratio on voluntary automobile business. 26 The ratio of amortized deferred policy acquisition costs and other underwriting expenses to net premiums earned was 33.7% in both 2003 and 2002. An increase in the premium tax rate in New York State, which is discussed in the following paragraph, added .5 percentage points to the Company's ratio of amortized deferred policy acquisition costs and other underwriting expenses to net premiums earned in the 2003 period. Other underwriting expenses for 2003 included $305,000 of retrospective commission income to be received from Mutual in accordance with the Reinsurance Pooling Agreement. This retrospective commission income reduced the ratio of deferred policy acquisition costs and other underwriting expenses to net premiums earned by .5 percentage points. Other underwriting expenses also included $228,000 related to the purchase of territorial credits against NYAIP assignments discussed earlier in this Item, which added .4 percentage points to the ratio of amortized deferred policy acquisition costs and other underwriting expenses to net premiums earned. There were no such credits purchased in 2002. Commissions, premium taxes and other state assessments that vary directly with the Company's premium volume represented 19.7% of net premiums earned in 2003 and in 2002. The provision for income taxes for 2003 includes the effect of a May 2003 change in New York State law with respect to the taxation of non-life insurance companies. This change eliminated state income taxes for all non-life insurance companies and increased the premium tax rate from 1.3% to 2.0%. This change in New York State law lowered the Company's effective income tax rate by approximately 4 percentage points in 2003. Further, as a result of this change, the Company reduced its deferred tax liability with respect to New York State income taxes to $0 during 2003. This one time benefit reduced the Company's effective income tax rate for 2003 by 9 percentage points. In addition, tax exempt income reduced the Company's effective income tax rate by 4 and 2 percentage points, respectively, for the years ended December 31, 2003 and 2002. 2002 Compared to 2001. Total revenues for 2002 were $95,111,000, a decrease of $12,185,000, or 11% from $107,296,000 in 2001. Direct premiums written for 2002 were $72,803,000, a decrease of $28,150,000 or 28%, from $100,953,000 for 2001. Voluntary direct premiums written for 2002 were $66,806,000, a decrease of $29,709,000 or 31% from $96,515,000 for 2001. Voluntary personal lines direct premiums written for 2002 were $39,981,000, a decrease of $211,000 or 1% from $40,192,000 in 2001. Private passenger automobile direct premiums written, which comprised 73% and 74% of total voluntary personal lines direct premiums written in 2002 and 2001, respectively, decreased 1% in 2002 compared to 2001. This slight decrease in voluntary personal lines direct premiums written is due to rate increases implemented in some territories being more than offset by the effect of the Company's decision not to accept new PPA applications effective April 1, 2002 in certain states where the Company intends to reduce its PPA exposures due to unfavorable market conditions. PPA new business units (PPA policies written by the Company for the first time) decreased 56% to 2,429 in 2002 from 5,565 in 2001. As a result, total voluntary PPA policies in force at December 31, 2002 decreased 10% to 21,407 from 23,890 at December 31, 2001. Homeowners direct premiums written, which comprised 26% and 25% of total voluntary personal lines direct premiums written in 2002 and 2001, respectively, increased 1% to $10,349,000 in 2002 from $10,209,000 in 2001. Voluntary commercial lines direct premiums written for 2002 were $26,825,000, a decrease of $29,498,000 or 52%, from $56,323,000 for 2001. Total commercial lines new business units in 2002 27 decreased 69% compared to 2001. Total commercial lines policies in force decreased 52% to 11,179 at December 31, 2002 from 23,281 at December 31, 2001. Direct premiums written decreased for every commercial line of business in 2002 compared to 2001. The decrease in voluntary commercial lines direct premiums written is consistent with the actions undertaken by the Company in the fourth quarter of 2001 to exit certain classes of commercial insurance, thereby reducing direct premiums written in business segments that it believes do not provide the opportunity to earn a satisfactory return. Mutual exited most of the same classes of commercial insurance at the same time and in the same jurisdictions as the Company. The Company believes that a portion of the decrease in voluntary commercial lines direct premiums written was due in part to some commercial business, other than in exited classes and related policies, moving to other insurance carriers. Involuntary direct premiums written, primarily involuntary PPA insurance, which comprised 8% and 4% of total direct premiums written in 2002 and 2001, respectively, were $5,998,000 for 2002 compared to $4,438,000 in 2001, an increase of $1,560,000 or 35%. This increase resulted primarily from increased assignments from the NYAIP. Net premiums written decreased $23,445,000 or 25% to $70,528,000 for 2002 from $93,973,000 for 2001, primarily due to the 28% decrease in direct premiums written. Net premiums earned for 2002 were $83,120,000, a decrease of $10,765,000 or 11%, from $93,885,000 in 2001. The decrease in net premiums earned resulted from the 25% decrease in net premiums written. The decrease in net premiums earned was smaller than the decrease in net premiums written since the Company's insurance policies generally earn over a twelve-month policy term. Net investment income was $10,403,000 in 2002, a decrease of 22% from $13,295,000 in 2001. The average pre-tax yield associated with the investment portfolio decreased 115 basis points to 5.4% for 2002, due to lower available reinvestment rates. Average invested assets for 2002 decreased 3% compared to 2001. Net realized investment gains were $953,000 for 2002 compared to net realized investment losses of $580,000 for 2001. During the fourth quarter of 2002, the Company sold its entire investment in a real estate investment trust and recorded a realized loss on the transaction of $430,000. The market value of this security was equal to the proceeds from the sale of $586,000. This security was purchased in 1999 and had performed to expectations from the time of purchase until the fourth quarter of 2002. The Company believed that a proposed change in ownership of the trust was not in the best interest of the Company or of other preferred owner interests and as a result concluded that the risks inherent in holding the investment were greater than the loss recorded from its sale. No other unrealized losses were recorded through income. Other revenues, which are comprised primarily of service fee income reduced by premium receivable charge-offs, were $635,000 for 2002, a decrease of $61,000 or 9%, from $696,000 for 2001. Net losses and LAE were $62,873,000 for 2002, a decrease of $12,271,000 or 16% from $75,144,000 for 2001. The loss and LAE ratio decreased to 75.6% for 2002 from 80.0% for 2001. Incurred losses for 2001 included $1,305,000 of losses and LAE related to the September 11, 2001 terrorist attack on the World Trade Center (WTC event) in New York City, which added 1.4 percentage points to that year's loss and LAE ratio. Without the effect of the WTC event, the Company's loss and LAE ratio for 2001 would have been 78.6%. 28 The Company recorded decreases to its estimate of losses and LAE related to prior accident years of $3,785,000 and $1,474,000 in 2002 and 2001, respectively. These decreases in losses and LAE relating to prior accident years reduced the loss and LAE ratio in 2002 and 2001 by 4.6 and 1.6 percentage points, respectively. The decrease recorded in 2001 was primarily the result of favorable loss development related to known claims on workers' compensation policies. The following table documents the changes in the estimate of losses and LAE related to prior accident years recorded in 2002 for the Company's major lines of business: Commercial Workers' Accident Home- PPA Auto Compen- Commercial All Year owners Liability Liability sation Package Other Total ---- ------ --------- --------- ------ ------- ----- ----- Prior to Increases (decreases) (in thousands) 1999 $ (160) $ 303 $ (215) $ (461) $ 1,844 $ (905) $ 406 1999 14 67 561 (292) 750 139 1,239 2000 9 (678) (1,333) (38) 607 (296) (1,729) 2001 (238) 3,413 (1,197) (3,021) (2,383) (275) (3,701) ------- ------- ------- ------- ------- ------- ------- Total $ (375) $ 3,105 $(2,184) $(3,812) $ 818 $(1,337) $(3,785) ======= ======= ======= ======= ======= ======= ======= The Company's reduction in its estimate of losses and LAE related to prior accident years represented 2.9% of the recorded reserve for losses and LAE at December 31, 2001 calculated on a SAP basis. During 2002, both paid and incurred losses and LAE emerged at amounts that were less than anticipated when reserves for loss and LAE were estimated and recorded at December 31, 2001, particularly for the commercial auto liability and the workers' compensation lines of business. Greater than anticipated loss and LAE emergence in the Company's PPA liability line of business, particularly for accidents occurring in 2001, somewhat offset the favorable emergence noted on other lines of business. The Company made no changes to the key assumptions used in evaluating the adequacy of its reserves for losses and LAE during 2002. A reasonable possibility exists in any year that relatively minor fluctuations in the estimate of reserves for losses and LAE may have a significant impact on the Company's net income. This is due primarily to the size of the Company's reserves for losses and LAE ($147,136,000 at December 31, 2002) relative to its net income. Involuntary automobile insurance business increased the Company's calendar year loss and LAE ratio by approximately 9.0 and 3.2 percentage points for the years ended December 31, 2002 and 2001, respectively. The combined ratio on involuntary automobile business was greater than the combined ratio on voluntary automobile business. The ratio of amortized deferred policy acquisition costs and other underwriting expenses to net premiums earned increased to 33.7% in 2002 from 32.9% due to the percentage decrease in net premiums earned being greater than the percentage decrease in other underwriting expenses. Expenses that vary directly with the Company's premium volume, primarily commissions, premium taxes and state assessments, represented 19.7% and 19.8% of net premiums earned in 2002 and 2001, respectively. Other underwriting expenses, such as salaries, employee benefits and other operating expenses vary indirectly with premium volume and comprise the remainder of the Company's expenses. The Company's effective income tax rate increased to 40.5% in 2002 from 34.6% in 2001 primarily due to a reduction in the tax benefits associated with tax-exempt investment income and the dividends received deduction. 29 Critical Accounting Policies Reserve for Losses and LAE Loss and LAE reserves are established for known claims based on the type and circumstance of the loss and the results of similar losses. For claims not yet reported to the Company, loss reserves are based on statistical information from previous experience periods adjusted for inflation, trends in court decisions and economic conditions. LAE reserves are intended to cover the ultimate cost of investigating all losses that have occurred and defending lawsuits, if any, arising from these losses. LAE reserves are evaluated periodically using statistical techniques which compare current costs with historical data. Inflation is implicitly reflected in the reserving process through analysis of cost trends and review of historical reserve results. The Company's reserving process is based on the assumption that past experiences, adjusted for the effect of current developments and trends, are relevant in predicting future events. In the absence of specific developments, the process also assumes that the legal climate regarding the claims process and underlying liabilities remains constant. Other assumptions employed by the Company or its actuarial firm change from time to time as circumstances change. In estimating loss and LAE reserves the Company employs a number of actuarial methods, depending on their applicability to each line of business, in order to balance the advantages and disadvantages of each method. Therefore, a range of estimates is developed for each line of business. However, the Company does not believe it is appropriate to sum the high and low values developed using different actuarial methods for each line of business to determine a range for the Company's total loss and LAE reserves. Therefore the Company's actuary and its consulting actuary only provide the Company with their respective "best estimates" of total loss and LAE reserves by summing their "best estimate" for each line of business. Due to the Company's small size, the presence or absence of a limited number of moderate losses, as well as the timing of the reporting of such losses to the Company by claimants could result in changes in actuarial estimates that are significant to the Company's net income for a quarter or a year. As such, management recognizes that the "best estimate" may not be more accurate than other amounts within a few percentage points of total loss and LAE reserves. The Company has recorded changes in reserves for prior accident year losses in most years. In 2002 and 2003, the Company decreased its reserves for prior years by $3,785,000 and $90,000, respectively. The total reserves for losses and LAE were $147,136,000 and $146,474,000 at December 31, 2002 and 2003, respectively. Deferred Acquisition Costs Acquisition costs, consisting of commissions, premiums taxes and certain underwriting expenses relating to issuance of customer policies are deferred and amortized ratably over the related contract period. Such deferred acquisition costs are limited to their estimated realizable value. When estimating realizable value, the Company considers the premiums to be earned and estimates the loss and LAE to be incurred. Actual amounts realized may vary from the Company's estimates. Investments Fixed maturity investments are classified as available for sale and are carried at fair value. Net realized holding gains or losses, net of taxes, are shown as "accumulated other comprehensive income." Investment income is recognized when earned, and capital gains and losses are recognized when investments are sold. 30 The Company's investment committee, comprised of the Chief Operating Officer, the Chief Investment Officer and the Chief Financial Officer, meets monthly and monitors the Company's investment portfolio for declines in value that are other than temporary. This assessment requires significant judgment. The investment committee considers the nature of the investment, the severity and length of the decline in fair value, events specific to the issuer including valuation modeling and overall market conditions. When a security has been determined to have a decline in fair value that is other than temporary, the Company adjusts the cost basis of that security to fair value. A charge to earnings is recorded as a realized loss. Future increases or decreases in fair value, if not other than temporary, are included in other comprehensive income. Liquidity and Capital Resources In developing its investment strategy the Company determines a level of cash and short-term investments which, when combined with expected cash flow, is estimated to be adequate to meet expected cash obligations. Historically, the excess of premiums collected over payments on claims, combined with cash income from investments, has provided the Company with short-term funds in excess of normal operating demands for cash. Due to declining written (and collected) premiums however, the Company's operating activities have resulted in a use of cash each year since 2001. The Company's decreasing participation percentage with respect to the pooled business over the remaining years of the Reinsurance Pooling Agreement will likely result in future negative cash flows from operations. Net cash used in operations was $3,559,000 in 2003. Had MNH's share of pooled earned premiums and losses and LAE been 35% (MNH's share for 2004), net cash used in operations would have been approximately $5,700,000. The Company believes that careful management of the relationship between assets and liabilities will minimize the likelihood that investment portfolio sales will be necessary to fund insurance operations, and that the effect of any such sale on the Company's stockholders' equity will not be material. The Company's objectives with respect to its investment portfolio include maximizing total return within investment guidelines while protecting policyholders' surplus and maintaining flexibility. Like other property and casualty insurers, the Company relies on premiums as a major source of cash, and therefore liquidity. Cash flows from the Company's investment portfolio, either in the form of interest or principal payments, are an additional source of liquidity. Because the duration of the Company's investment portfolio is shorter than the duration of its liabilities, increases or decreases in market interest rates are not expected to have a material effect on the Company's liquidity, or its results of operations. At December 31, 2003, the Company owned 115 investment securities of which 35 had unrealized losses. As of December 31, 2003 all of the Company's fixed maturity investments were exchange traded or are readily marketable and are supported by the broker/dealer community. The Company did not record any other than temporary investment impairments during 2003. The total potential impact on the Company's future earnings and on its financial position if the unrealized losses associated with its investment portfolio at December 31, 2003 were to become other than temporary would be $1,395,000, or $921,000 after taxes. At December 31, 2003, $2,496,000 or 1% of the Company's investment portfolio was invested in non-investment grade securities. At December 31, 2002, $4,965,000 or 2% of the Company's investment portfolio was invested in non-investment grade securities. The Company designates newly acquired fixed maturity investments as available for sale and carries these investments at fair value. Unrealized gains and losses related to these investments are recorded as 31 accumulated other comprehensive income within stockholders' equity. At December 31, 2003, the Company recorded as accumulated other comprehensive income in its Consolidated Balance Sheet $750,000 of net unrealized gains, net of taxes, associated with its investments classified as available for sale. At December 31, 2003 the Company's portfolio of fixed maturity investments represented 95.5% of invested assets. Management believes that this level of bond holdings is consistent with the Company's liquidity needs because it anticipates that cash receipts from net premiums written, investment income and maturing securities will enable the Company to satisfy its cash obligations. Furthermore, a portion of the Company's bond portfolio is invested in mortgage-backed and other asset-backed securities which, in addition to interest income, provide paydowns of bond principal. At December 31, 2003, $113,313,000, or 58.5%, of the Company's fixed maturity portfolio was invested in mortgage-backed and other asset-backed securities. The Company invests in a variety of collateralized mortgage obligation ("CMO") products but has not invested in the derivative type of CMO products such as interest only, principal only or inverse floating rate securities. All of the Company's CMO investments have a secondary market and their effect on the Company's liquidity does not significantly differ from that of other fixed maturity investments. The Company did not repurchase any shares of its common stock during 2003. At December 31, 2003 the Company was holding 1,139,700 shares in treasury. The Company maintains a $2,000,000 unsecured credit facility from a bank. Any borrowings under this facility are payable on demand and carry an interest rate which can be fixed or variable and is negotiated at the time of each advance. This facility is available for general working capital purposes and for repurchases of the Company's common stock. No amounts were outstanding related to this facility at December 31, 2003. As a holding company, the Company is dependent upon cash dividends from MNH to meet its obligations and to pay any cash dividends. MNH is subject to New Hampshire insurance laws which place certain restrictions on its ability to pay dividends without the prior approval of state regulatory authorities. These restrictions limit dividends to those that, when added to all other dividends paid within the preceding twelve months, would not exceed 10% of the insurer's policyholders' surplus as of the preceding December 31st. The maximum amount of dividends that MNH could pay during any twelve month period ending in 2004 without the prior approval of the New Hampshire Insurance Commissioner is $5,767,000. MNH paid $1,200,000 of dividends to the Company in 2003. Dividend payments of $600,000 were made in April 2003 and November 2003. The Company paid a quarterly cash dividend to its common stockholders of $.10 per share in 2003, which amounted to $843,000. Regulatory guidelines suggest that the ratio of a property and casualty insurer's annual net premiums written to its statutory surplus should not exceed 3 to 1. The Company has consistently followed a business strategy that would allow MNH to meet this 3 to 1 regulatory guideline. MNH's ratio of net premiums written to statutory surplus for 2003 was 1.1 to 1. Contractual Obligations At December 31, 2003, the Company had no contractual obligations related to long-term debt, capital leases, operating leases, purchase obligations or other long-term liabilities reflected on its balance sheet. 32 Recently Issued Accounting Standards The following accounting pronouncements issued by the Financial Accounting Standards Board (FASB) were effective during 2003: - FASB Interpretation No. 45 "Guarantor's Accounting and Disclosure Requirements for Guarantees, Including Indirect Guarantees of Indebtedness of Others." - Statement of Financial Accounting Standards (SFAS) No. 148 "Accounting for Stock-Based Compensation - Transition and Disclosure - An Amendment of FASB Statement No. 123." - FASB Interpretation No. 46 "Consolidation of Variable Interest Entities." - FASB Interpretation No. 46 Revised. - SFAS No. 149 "Amendment of Statement on Derivative Instruments and Hedging Activities." - SFAS No. 150 "Accounting for Certain Financial Instruments with Characteristics of Both Liabilities and Equity. - SFAS No. 132 (revised 2003) "Employers Disclosures About Pensions and Other Postretirement Benefits." None of these pronouncements had any impact on the Company's financial statements. Federal Legislation The Terrorism Risk Insurance Act of 2002 ("TRIA"), signed into law on November 26, 2002, provides a federal backstop for losses related to the writing of the terrorism peril in property and casualty insurance policies. Under the TRIA, the Company had until February 24, 2003, to notify commercial policyholders about requirements of the law, let them know that the company was required to offer terrorism coverage and let them know how the coverage would be priced. The Company has distributed disclosure notices to its commercial policyholders. The notices explained the TRIA and notified them of their coverage. Except for a few select cases, full policy limit coverage has been provided for terrorism for policyholders. The terrorism rating plan, with rates that vary based on geographical and risk-type factors, will go into effect in the near future. The plan will charge all commercial policies a nominal terrorism premium to encourage them to accept coverage while minimizing the company's administrative costs. Environmental Claims MNH, like many other property and casualty insurance companies, is subject to environmental damage claims asserted by or against its insureds. Management of the Company is of the opinion that based on various court decisions throughout the country, certain of these claims should not be recoverable under the terms of MNH's insurance policies because of either specific or general coverage exclusions contained in the policies. However, there is no assurance that the courts will agree with MNH's position in every case, nor can there be assurance that material claims will not be asserted under policies which a court will find do not explicitly or implicitly exclude claims for environmental damages. Management, however, is not aware of any pending claim or group of claims which would result in a liability that would have a material adverse effect on the financial condition of the Company or MNH. 33 Inflation Inflation affects the Company, like other companies in the property and casualty insurance industry, by contributing to higher losses, LAE and operating costs, as well as greater investment income resulting from the higher interest rates which can prevail in an inflationary period. Premium rates, however, may not keep pace with inflation since competitive forces may limit the Company's ability to increase premium rates. The Company considers inflationary trends in estimating its reserves for claims reported and for incurred but not reported claims. Relationship with Mutual The Company's and MNH's business and day-to-day operations are closely aligned with those of Mutual. This is the result of a combination of factors. Mutual has had a historical ownership interest in the Company and MNH. Prior to November 1986 MNH was a wholly-owned subsidiary of Mutual. Following the Company's initial public offering in November 1986 and until a secondary stock offering in July 1993 the Company was a majority-owned subsidiary of Mutual. At December 31, 2003 Mutual owned 12.1% of the Company's common stock. Under the Services Agreement, Mutual provides the Company and MNH with all facilities and with personnel to operate their business. With the exception of the individual who serves as President of the Company and the Chief Operating Officer of MNH, the only other officers of the Company or MNH are employees of Mutual whose services are provided to, and paid for by, the Company and MNH through the Services Agreement. Also, the operation of MNH's insurance business, which offers substantially the same lines of insurance as Mutual through the same independent insurance agents, creates a very close relationship among the companies. "Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: With the exception of historical information, the matters and statements discussed, made or incorporated by reference in this Annual Report on Form 10-K constitute forward-looking statements and are discussed, made or incorporated by reference, as the case may be, pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements include, without limitation, statements relating to the Company's plans, strategies, objectives, expectations and intentions. Words such as "believes," "forecasts," "intends," "possible," "expects," "anticipates," "estimates," or "plans," and similar expressions are intended to identify forward-looking statements. Such forward-looking statements involve certain assumptions, risks and uncertainties that include, but are not limited to, those associated with factors affecting the property-casualty insurance industry generally, including price competition, the Company's dependence on state insurance departments for approval of rate increases, size and frequency of claims, escalating damage awards, natural disasters, fluctuations in interest rates and general business conditions; the Company's dependence on investment income; the geographic concentration of the Company's business in the northeastern United States and in particular in New York, New Hampshire, New Jersey, Rhode Island, Pennsylvania and Massachusetts; the adequacy of the Company's loss reserves; the Company's dependence on the general reinsurance market; government regulation of the insurance industry; exposure to environmental claims; dependence of the Company on its relationship with Merchants Mutual Insurance Company; the Company's intention to reduce written premium on business segments that it believes no longer provide a satisfactory return; and the other risks and uncertainties discussed or indicated in all documents filed by the Company with the Securities and Exchange Commission. The Company expressly disclaims any obligation to update any forward-looking statements as a result of developments occurring after the filing of this report. 34 Item 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK Market Risk Market risk represents the potential for loss due to changes in the fair value of financial instruments. The market risk related to the Company's financial instruments primarily relates to its investment portfolio. The value of the Company's investment portfolio of $202,887,000 at December 31, 2003 is subject to changes in interest rates and to a lesser extent on credit quality. Further, certain mortgage-backed and asset-backed securities are exposed to accelerated prepayment risk generally caused by interest rate movements. As interest rates decline, mortgage holders are more likely to refinance existing mortgages at lower rates. Acceleration of future repayments could adversely affect future investment income, if reinvestment of the accelerated receipts was made in lower yielding securities. The table below provides information related to the Company's fixed maturity investments at December 31, 2003. The table presents cash flows of principal amounts and related weighted average interest rates by expected maturity dates. The cash flows are based upon the maturity date or, in the case of mortgage-backed and asset-backed securities, expected payment patterns. Actual cash flows could differ from those shown in the table. Expected Cash Flows of Principal Amounts ($ in 000's): TOTAL ----- Esti- Amor- mated There- tized Market 2004 2005 2006 2007 2008 after Cost Value ---- ---- ---- ---- ---- ----- ---- ----- Available for Sale U.S. Treasury securities and obligations of U.S. Government corporations and agencies $ 0 $ 5,163 $ 0 $ 0 $ 3,008 $ 0 $ 8,171 $ 8,377 Average interest rate 0.0% 3.9% 0.0% 0.0% 3.2% 0.0% -- -- Obligations of states and political subdivisions 1,393 8,526 9,665 3,894 15,089 4,622 43,189 43,401 Average interest rate 4.1% 3.2% 3.4% 4.3% 3.9% 4.2% -- -- Corporate securities 5,277 17,703 0 0 3,236 1,551 27,767 28,714 Average interest rate 4.7% 4.0% 0.0% 0.0% 3.7% 13.6% -- -- Mortgage & asset backed securities 26,486 24,891 21,850 15,153 7,994 16,814 113,188 113,313 Average interest rate 5.3% 5.2% 5.2% 5.2% 5.3% 5.4% -- -- -------- -------- -------- -------- -------- -------- -------- -------- Total $ 33,156 $ 56,283 $ 31,515 $ 19,047 $ 29,327 $ 22,987 $192,315 $193,805 ======== ======== ======== ======== ======== ======== ======== ======== The discussion and the estimated amounts referred to above include forward-looking statements of market risk which involve certain assumptions as to market interest rates and the credit quality of the fixed maturity investments. Actual future market conditions may differ materially from such assumptions. Accordingly, the forward-looking statements should not be considered projections of future events by the Company. 35 Item 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA. The consolidated financial statements required in response to this Item are submitted as part of Item 14 (a) of this report, and are incorporated in this item by reference. Quarterly data for the two most recent fiscal years is set forth below: Three months ended -------------------------------------------------------------- 3/31 6/30 9/30 12/31 ---- ---- ---- ----- (in thousands, except per share amounts) 2003 Net premiums earned $ 16,141 $ 16,215 $ 16,341 $ 16,400 Net investment income 2,331 2,183 2,201 2,100 Net realized investment gains 116 2,050 44 290 Other revenues 33 124 127 276 -------- -------- -------- -------- Total revenues $ 18,621 $ 20,572 $ 18,713 $ 19,066 ======== ======== ======== ======== Income before income taxes $ 321 $ 2,809 $ 1,101 $ 1,173 Net income $ 216 $ 2,523 $ 828 $ 798 Net income per diluted share $ .10 $ 1.20 $ .39 $ .38 2002 Net premiums earned $ 23,130 $ 21,569 $ 20,198 $ 18,223 Net investment income 2,570 2,727 2,593 2,513 Net realized investment gains (losses) 73 1,310 -- (430) Other revenues 227 210 128 70 -------- -------- -------- -------- Total revenues $ 26,000 $ 25,816 $ 22,919 $ 20,376 ======== ======== ======== ======== Income before income taxes $ 240 $ 2,840 $ 1,092 $ 95 Net income $ 142 $ 1,704 $ 650 $ 42 Net income per diluted share $ .07 $ .81 $ .31 $ .02 Item 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE. None. Item 9A. CONTROLS AND PROCEDURES The Company's President and Chief Financial Officer, after evaluating the effectiveness of the Company's "disclosure controls and procedures" (as defined in Rules 13a-14(c) and 15d-14(c) under the Securities Exchange Act of 1934) as of the end of the period covered, concluded that the Company's disclosure controls and procedures were effective to ensure that material information relating to the Company was being made known to them by others within the Company in a timely manner, including the period when this annual report was being prepared. There have been no significant changes in the Company's internal controls nor in other factors that could significantly affect those controls subsequent to the evaluation, including any corrective actions with regard to significant deficiencies and internal weaknesses. 36 There were no significant changes in the Company's internal controls or, to the knowledge of the Company's president and chief financial officer, in other factors that could significantly affect the Company's disclosure controls and procedures subsequent to the Evaluation Date. 37 PART III Item 10. DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT. The information in response to this item regarding Directors of the Company who are standing for reelection is incorporated by reference herein to the information under the caption "Election of Directors" presented in the Company's definitive proxy statement filed or to be filed pursuant to Regulation 14A and used in connection with the Company's 2004 Annual Meeting of Shareholders to be held on or about May 5, 2004, provided, however, that information appearing under the heading "Report of the Audit Committee" is not incorporated herein and should not be deemed included in this document for any purpose. The Board of Directors of the Company has determined that Thomas E. Kahn is an audit committee financial expert as defined by Item 401(h) of Regulation S-K of the Securities Exchange Act of 1934, as amended (the Exchange Act) and is independent within the meaning of Item 7(d) (3) (iv) of Schedule 14A of the Exchange Act. The Company has a separately designated Audit Committee established in accordance with Section 3(a) (58) (A) of the Exchange Act. The members of the Audit Committee are: Frank J. Colantuono, Richard E. Garman, Thomas E. Kahn and Henry P. Semmelhack (Chair). The Company's Board of Directors has adopted a Code of Conduct and Ethics and Code of Business Conduct, which governs business decisions made and actions taken by the Company's directors, officers and employees. A copy of this code is filed as Exhibit 14.1 to this Form 10-K and is available in print to any shareholder upon written request to: Investor Relations Merchants Group, Inc. 250 Main Street Buffalo, NY 14202 Item 11. EXECUTIVE COMPENSATION. The information in response to this item is incorporated by reference herein to the information under the captions "Executive Compensation" and "Compensation of Directors" presented in the Company's definitive proxy statement filed or to be filed pursuant to Regulation 14A and used in connection with the Company's 2004 Annual Meeting of Shareholders to be held on or about May 5, 2004, provided, however that information appearing under the captions "Compensation Committee Report on Executive Compensation" and "Performance Comparison" is not incorporated herein and should not be deemed to be included in this document for any purpose. Item 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT. The information in response to this item is incorporated by reference herein to the information under the caption "Security Ownership of Certain Beneficial Owners" and "Security Ownership of Management" presented in the Company's definitive proxy statement filed or to be filed pursuant to Regulation 14A and used in connection with the Company's 2004 Annual Meeting of Stockholders to be held on or about May 5, 2004. 38 Item 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS. The information in response to this item is incorporated herein by reference to the information under the caption "Management Agreement" and "Certain Transactions" presented in the Company's definitive proxy statement filed or to be filed pursuant to Regulation 14A and used in connection with the Company's 2004 Annual Meeting of Shareholders to be held on or about May 5, 2004. Item 14. PRINCIPAL ACCOUNTANTS FEES AND SERVICES The information in response to this item is incorporated by reference to the information under the caption "Audit Fees" presented in the Registrant's definitive Proxy Statement for 2004 for its Annual Meeting of Stockholders, which will be filed with the Securities and Exchange Commission on or about April 5, 2004. 39 PART IV Item 15. EXHIBITS, FINANCIAL STATEMENT SCHEDULES, AND REPORTS ON FORM 8-K. (a)(1) The following financial statements of Merchants Group, Inc. are included on pages F-1 to F-23: Report of Independent Auditors Consolidated Balance Sheet - December 31, 2002 and 2003. Consolidated Statement of Operations - Years ended December 31, 2001, 2002 and 2003. Consolidated Statement of Changes in Stockholders' Equity - Years ended December 31, 2001, 2002 and 2003. Consolidated Statement of Cash Flows - Years ended December 31, 2001, 2002 and 2003. Notes to Consolidated Financial Statements. (2) The following financial statement schedules of Merchants Group, Inc. are filed herewith pursuant to Item 8: Schedule I - Summary of Investments - Other Than Investments in Related Parties. Schedule II - Amounts Receivable From/Payable to Related Parties, and Underwriters, Promoters and Employees Other Than Related Parties. Schedule III - Condensed Financial Information of Registrant. Schedule V - Supplemental Insurance Information (see Schedule X). Schedule VI - Reinsurance Schedule X - Supplemental Insurance Information Concerning Property - Casualty Subsidiaries (b) Reports on Form 8-K. On February 17, 2004, the Company filed a Form 8-K reporting the issuance of a press release announcing results for the quarter and year ended December 31, 2003. On January 29, 2004, the Company filed a Form 8-K reporting the issuance of a press release announcing the declaration of the Company's quarterly shareholder dividend. (c) Exhibits required by Item 601 of Regulation S-K: 40 (3)(a) Restated Certificate of Incorporation (incorporated by reference to Exhibit No. 3C to Amendment No. 1 to the Company's Registration Statement (No. 33-9188) on Form S-1 filed on November 7, 1986). (b) Restated By-laws (incorporated by reference to Exhibit No. 3D to Amendment No. 1 to the Company's Registration Statement (No. 33-9188) on Form S-1 filed on November 7, 1986). (10)(a) Management Agreement dated as of September 29, 1986 by and among Merchants Mutual Insurance Company, Registrant and Merchants Insurance Company of New Hampshire, Inc. (incorporated by reference to Exhibit No. 10A to the Company's Registration Statement (No. 33-9188) on Form S-1 filed on September 30, 1986). (b) Services Agreement Among Merchants Mutual Insurance Company, Merchants Insurance Company of New Hampshire, Inc. and Merchants Group, Inc. dated January 1, 2003 (incorporated by reference to Exhibit No. 10b to the Company's 2003 Quarterly Report on Form 10-Q filed on May 14, 2003). (c) Reinsurance Pooling Agreement between Merchants Insurance Company of New Hampshire, Inc. and Merchants Mutual Insurance Company effective January 1, 2003 (incorporated by reference to Exhibit No. 10c to the Company's 2003 Quarterly Report on Form 10-Q filed on May 14, 2003). (d) Casualty Excess of Loss Reinsurance Agreement between Merchants Mutual Insurance Company, Merchants Insurance Company of New Hampshire, Inc. and American Reinsurance Company (incorporated by reference to Exhibit 10(f) to the Company's 2002 Annual Report on Form 10-K filed on March 31, 2002). (e) Property Per Risk Excess of Loss Reinsurance Agreement between Merchants Mutual Insurance Company, Merchants Insurance Company of New Hampshire and American Re-Insurance Company (incorporated by reference to Exhibit 10(g) to the Company's 2002 Annual Report on Form 10-K filed on March 31, 2002). (f) Endorsement of the Casualty Excess of Loss Reinsurance agreement between Merchants Mutual Insurance Company, Merchants Insurance Company of New Hampshire, Inc. and American Reinsurance Company dated September 29, 2003 (incorporated by reference to Exhibit 10(e) to the Company's 2003 Quarterly Report on Form 10-Q filed on November 13, 2003). (g) Property Catastrophe Excess of Loss Reinsurance Agreement between Merchants Mutual Insurance Company, Merchants Insurance Company of New Hampshire, Inc. and the various reinsurers as identified by the Interest and Liabilities Agreements attaching to and forming part of this Agreement (incorporated by reference to Exhibit (h) to the Company's 2003 Quarterly Report on Form 10-Q filed on November 13, 2003). (h) Endorsement to the Property Per Risk Excess of Loss Reinsurance Agreement between Merchants Mutual Insurance Company, Merchants Insurance Company of New Hampshire, 41 Inc. and American Reinsurance Company dated September 24, 2003 (incorporated by reference to Exhibit 10(g) to the Company's 2003 Quarterly Report on Form 10-Q filed on November 13, 2003). (i) Quota Share Reinsurance Treaty Agreement between Merchants Insurance Company of New Hampshire, Inc. and The Subscribing Underwriting Members of Lloyd's, London specifically identified on the schedules attached to this agreement dated January 1, 2000 (incorporated by reference to Exhibit 10(h) to the Company's 2000 Annual Report on Form 10-K filed on March 28, 2001). *(j) Merchants Mutual Capital Accumulation Plan (incorporated by reference to Exhibit No. 10G to the Company's Registration Statement (No. 33-9188) on Form S-1 filed on September 30, 1986). *(k) Merchants Mutual Capital Accumulation Plan, fifth amendment, effective January 1, 1999 (incorporated by reference to Exhibit 10j to the Company's 2000 Annual Report on Form 10-K filed on March 28, 2001). *(l) Form of Amended Indemnification Agreement entered into by Registrant with each director and executive office of Registrant (incorporated by reference to Exhibit No. 10N to Amendment No. 1 to the Company's Registration Statement on (No. 33-9188) Form S-1 filed on November 7, 1986). *(m) Merchants Mutual Insurance Company Adjusted Return on Equity Incentive Compensation Plan January 1, 2000 (incorporated by reference to Exhibit 10p to the Company's 2000 Annual Report on Form 10-K filed on March 28, 2001). *(n) Merchants Mutual Insurance Company Adjusted Return on Equity Long Term Incentive Compensation Plan January 1, 2000 (incorporated by reference to Exhibit 10q to the Company's 2000 Annual Report on Form 10-K filed on March 28, 2001). *(o) Amendment No. 1 to Employee Retention Agreement between Robert M. Zak and Merchants Mutual Insurance Company originally dated as of May 31, 1999, dated February 6, 2002 (filed herewith). *(p) Amendment No. 1 to Employee Retention Agreement between Edward M. Murphy and Merchants Mutual Insurance Company originally dated as of March 1, 1999 dated February 6, 2002 (filed herewith). *(q) Amendment No. 1 to Employee Retention Agreement between Kenneth J. Wilson and Merchants Mutual Insurance Company originally dated as of March 1, 1999 dated February 6, 2002 (filed herewith). *(r) Employment Agreement between Stephen C. June and MNH dated as of April 1, 2002 (incorporated by reference to Exhibit 10V of the Company's 2001 Annual Report on Form 10-K (File No. 9640) filed on March 27, 2002). 42 (11) (a) Statement re computation of per share earnings (incorporated herein by reference to Note 9 to the Consolidated Financial Statements included in Item 8). (14.1) Merchants Group, Inc. Code of Conduct and Ethics and Code of Business Conduct (filed herewith). (21) List of Subsidiaries of Registrant (incorporated by reference to Exhibit No. 22 to the Company's Registration Statement (No. 33-9188) on Form S-1 filed on September 30, 1986). (23) Consent of Independent Accountants (filed herewith). (31) Rule 13a-14(a)/15d-14(a) Certifications (filed herewith). (32) Certification Pursuant to Section 906 of Sarbanes-Oxley Act of 2002 (subsections (a) and (b) of Section 1350, Chapter 63 of Title 18, United States Code (filed herewith). * Indicates a management contract or compensation plan or arrangement. The Company will forward upon request any exhibit not contained herein upon payment of a fee equal to the Company's reasonable expenses in furnishing the exhibits. Requests should be directed to: INVESTOR RELATIONS MERCHANTS GROUP, INC. 250 MAIN STREET BUFFALO, NEW YORK 14202 43 MERCHANTS GROUP, INC. SCHEDULE I - SUMMARY OF INVESTMENTS - OTHER THAN INVESTMENTS IN RELATED PARTIES December 31, 2003 (in thousands) Amount at which shown Amortized Cost/ Market in the balance Type of Investment Cost Value sheet ------------------ ---- ----- ----- Fixed maturities: United States Government and government agencies and authorities $ 8,171 $ 8,377 $ 8,377 Corporate bonds 27,767 28,714 28,714 Mortgage and asset backed securities 113,188 113,313 113,313 Tax exempt bonds 43,189 43,401 43,401 -------- -------- -------- Total fixed maturities 192,315 193,805 193,805 Preferred stocks 5,985 5,797 5,797 Short-term investments 1,118 1,118 1,118 Other 2,167 2,167 2,167 -------- -------- -------- $201,585 $202,887 $202,887 ======== ======== ======== 44 MERCHANTS GROUP, INC. SCHEDULE II - AMOUNTS RECEIVABLE FROM/PAYABLE TO RELATED PARTIES, AND UNDERWRITERS, PROMOTERS AND EMPLOYEES OTHER THAN RELATED PARTIES Years ended December 31, 2001, 2002 and 2003 (in thousands) 2001 2002 2003 ---- ---- ---- Receivable from (payable to) Merchants Mutual Insurance Company(1): Balance at beginning of period $ (608) $ (852) $(3,237) Change during the period (244) (2,385) 1,147 ------- ------- ------- Balance at end of period $ (852) $(3,237) $(2,090) ======= ======= ======= (1) Under a Services Agreement, Merchants Mutual Insurance Company (Mutual) provides employees, services and facilities for Merchants Insurance Company of New Hampshire, Inc. (MNH) to carry on its traditional insurance business on a fee basis. The balance in the intercompany receivable (payable) account indicates the amount due from (to) Mutual for the excess (deficiency) of premiums collected over (from) payments for losses, employees, services and facilities provided to MNH. 45 MERCHANTS GROUP, INC. SCHEDULE III - CONDENSED FINANCIAL INFORMATION OF REGISTRANT (in thousands except per share and share amounts) BALANCE SHEET December 31, ------------ 2002 2003 ---- ---- Assets Investment in subsidiary $ 67,581 $ 69,710 Other assets 405 607 -------- -------- Total assets $ 67,986 $ 70,317 ======== ======== Liabilities and Stockholders' Equity Other liabilities $ 62 $ 58 -------- -------- Total liabilities 62 58 -------- -------- Stockholders' equity: Preferred stock, $.01 par value, authorized and unissued 3,000,000 shares -- -- Preferred stock, no par value, $424.30 stated value, no shares issued or outstanding at December 31, 2002 or 2003 -- -- Common stock, $.01 par value, authorized 10,000,000 shares; issued and outstanding of 2,110,152 shares at December 31, 2002 and 2003 32 32 Additional paid in capital 35,795 35,795 Treasury stock, 1,139,700 shares at December 31, 2002 and 2003 (22,766) (22,766) Accumulated other comprehensive income 1,937 750 Accumulated earnings 52,926 56,448 -------- -------- Total stockholders' equity 67,924 70,259 -------- -------- Total liabilities and stockholders' equity $ 67,986 $ 70,317 ======== ======== 46 MERCHANTS GROUP, INC. SCHEDULE III - CONDENSED FINANCIAL INFORMATION OF REGISTRANT Continued (in thousands) INCOME STATEMENT Year ended December 31, --------------------------------- 2001 2002 2003 ---- ---- ---- Revenues: Equity in net income of subsidiary $ 887 $ 2,702 $ 4,516 Investment income (loss) 44 (4) 4 ------- ------- ------- Total revenues 931 2,698 4,520 Expenses: General and administrative expenses 174 177 177 ------- ------- ------- Operating income before income taxes 757 2,521 4,343 Income tax benefit (64) (17) (22) ------- ------- ------- Net income $ 821 $ 2,538 $ 4,365 ======= ======= ======= 47 MERCHANTS GROUP, INC. SCHEDULE III - CONDENSED FINANCIAL INFORMATION OF REGISTRANT (in thousands) STATEMENT OF CASH FLOWS Increase (Decrease) in Cash and Cash Equivalents: Year ended December 31, 2001 2002 2003 ---- ---- ---- (in thousands) Cash flows from operating activities: $ (5) $ (111) $ (161) ------- ------- ------- Cash flows from investing activities: Receipt of subsidiary common stock dividend 5,060 3,700 1,200 Purchase of other investments, net (175) (100) (188) ------- ------- ------- Cash flows from investing activities 4,885 3,600 1,012 ------- ------- ------- Cash flows from financing activities: Purchase of treasury stock (4,269) (2,434) -- Proceeds from (repayment of) demand loan, net 200 (200) -- Cash dividends (925) (856) (843) Exercise of common stock options 115 -- -- ------- ------- ------- Cash flows from financing activities (4,879) (3,490) (843) ------- ------- ------- Net increase (decrease) in cash and cash equivalents 1 (1) 8 Cash and cash equivalents, beginning of year 4 5 4 ------- ------- ------- Cash and cash equivalents, end of year $ 5 $ 4 $ 12 ======= ======= ======= Reconciliation of net income to net cash provided by operations: Net income $ 821 $ 2,538 $ 4,365 Adjustments to reconcile net income to net cash provided by operations: Equity in income of subsidiary (887) (2,702) (4,516) Increase (decrease) in other liabilities (1) 5 (4) (Increase) decrease in other (non-investment) assets 64 49 (14) Other, net (2) (1) 8 ------- ------- ------- Net cash used in operating activities $ (5) $ (111) $ (161) ======= ======= ======= 48 MERCHANTS GROUP, INC. SCHEDULE III - CONDENSED FINANCIAL INFORMATION NOTES TO CONDENSED FINANCIAL STATEMENTS Cash dividends of $5,060,000, $3,700,000 and $1,200,000 were paid to the Registrant by its consolidated subsidiary in the years ended December 31, 2001, 2002 and 2003, respectively. 49 MERCHANTS GROUP, INC. SCHEDULE VI - REINSURANCE YEARS ENDED DECEMBER 31, 2001, 2002, 2003 (in thousands except percentages) Assumed Percentage Ceded Ceded Assumed from of amount Gross to third to affiliates from third affiliates Net assumed amount parties (1) parties (1) amount to net ------ ------- --- ------- --- ------ ------ Year Ended December 31, 2001 Property and Casualty Premiums $100,953 $ 8,392 -- $ 1,412 -- $ 93,973 1.5% Year ended December 31, 2002 Property and Casualty Premiums $ 72,803 $ 4,569 -- $ 2,294 -- $ 70,528 3.3% Year ended December 31, 2003 Property and Casualty Premiums $ 58,233 $ 3,077 $ 90,596 $ 1,412 $ 98,207 $ 64,179 155.2% (1) Amounts are comprised of premiums assumed or ceded in accordance with the Reinsurance Pooling Agreement with Mutual. 50 MERCHANTS GROUP, INC. SCHEDULE X - SUPPLEMENTAL INSURANCE INFORMATION CONCERNING PROPERTY - CASUALTY SUBSIDIARIES Years ended December 31, 2001, 2002 and 2003 (in thousands) Deferred Reserves Discount policy for losses if any, acquis- and loss deducted Net Net ition adjustment from Unearned earned investment costs expenses reserves premiums premiums income ----- -------- -------- -------- -------- ------ Year ended: December 31, 2001 $12,354 $151,355 $6,714 $50,179 $93,885 $13,295 December 31, 2002 $ 8,817 $147,136 $5,746 $35,119 $83,120 $10,403 December 31, 2003 $ 8,623 $146,474 $4,920 $36,176 $65,097 $ 8,815 Losses & loss adjustment expenses Amortiza- incurred related to tion of Paid losses (1) (2) deferred & loss ad- Direct Current Prior acquisition justment premium years years costs expenses written ----- ----- ----- -------- ------- Year ended: December 31, 2001 $76,618 $(1,474) $24,880 $74,280 $100,953 December 31, 2002 $66,658 $(3,785) $22,227 $67,230 $ 72,803 December 31, 2003 $49,702 $ (90) $16,925 $53,609 $ 58,233 51 SIGNATURES Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. Merchants Group, Inc. Date: March 29, 2004 BY: /s/ Stephen C. June, President ---------------------------------------- Stephen C. June, President and Chief Executive Officer Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the Registrant and in the capacities and on the dates indicated. SIGNATURE TITLE DATE --------- ----- ---- /s/ Richard E. Garman Director, Chairman March 29, 2004 ---------------------- of the Board Richard E. Garman /s/ Brent D. Baird Director March 29, 2004 ---------------------- Brent D. Baird /s/ Robert M. Zak Director, Sr. VP & March 29, 2004 ---------------------- Chief Operating Robert M. Zak Officer /s/ Kenneth J. Wilson Vice President & CFO March 29, 2004 ---------------------- (principal financial Kenneth J. Wilson and accounting officer) /s/ Andrew A. Alberti Director March 29, 2004 ---------------------- Andrew A. Alberti /s/ Frank J. Colantuono Director March 29, 2004 ---------------------- Frank J. Colantuono /s/ Thomas E. Kahn Director March 29, 2004 ---------------------- Thomas E. Kahn /s/ Henry P. Semmelhack Director March 29, 2004 ---------------------- Henry P. Semmelhack 52 REPORT OF INDEPENDENT AUDITORS To the Board of Directors and Stockholders of Merchants Group, Inc. In our opinion, the consolidated financial statements listed in the index appearing under Item 15(a)(1) on page 40 present fairly, in all material respects, the financial position of Merchants Group, Inc. and its subsidiaries at December 31, 2003 and 2002, and the results of their operations and their cash flows for each of the three years in the period ended December 31, 2003, in conformity with accounting principles generally accepted in the United States of America. In addition, in our opinion, the financial statement schedules appearing under Item 15(a)(2) on page 40 present fairly, in all material respects, the information set forth therein when read in conjunction with the related consolidated financial statements. These financial statements and financial statement schedules are the responsibility of the Company's management; our responsibility is to express an opinion on these financial statements and financial statement schedules based on our audits. We conducted our audits of these statements in accordance with auditing standards generally accepted in the United States of America, which require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements, assessing the accounting principles used and significant estimates made by management, and evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion. /s/ PricewaterhouseCoopers LLP Buffalo, New York February 12, 2004 F-1 MERCHANTS GROUP, INC. CONSOLIDATED BALANCE SHEET (in thousands) December 31, ------------ Assets 2002 2003 ---- ---- Investments: Fixed maturities: Held to maturity at amortized cost $ 4,092 $ -- Available for sale at fair value 189,476 193,805 Preferred stock at fair value 7,367 5,797 Other long-term investments at fair value 2,042 2,167 Short-term investments 6,420 1,118 -------- -------- Total investments 209,397 202,887 Cash 9 23 Interest due and accrued 1,594 1,260 Premiums receivable, net of allowance for doubtful accounts of $288 in 2002 and $278 in 2003 14,496 16,677 Deferred policy acquisition costs 8,817 8,623 Reinsurance recoverable on paid and unpaid losses 19,086 22,715 Prepaid reinsurance premiums 1,091 3,066 Income taxes receivable 457 881 Deferred income taxes 4,195 4,497 Other assets 9,574 11,637 -------- -------- Total assets $268,716 $272,266 ======== ======== The accompanying notes are an integral part of these consolidated financial statements. F-2 MERCHANTS GROUP, INC. CONSOLIDATED BALANCE SHEET (in thousands except share and per share amounts) December 31, ------------ Liabilities and Stockholders' Equity 2002 2003 ---- ---- Liabilities: Reserve for losses and loss adjustment expenses $ 147,136 $ 146,474 Unearned premiums 35,119 36,176 Payable to affiliate 3,237 2,090 Other liabilities 15,300 17,267 --------- --------- Total liabilities 200,792 202,007 --------- --------- Stockholders' equity: Common stock, $.01 par value, authorized 10,000,000 shares, issued and outstanding 2,110,152 shares at December 31, 2002 and 2003 32 32 Additional paid in capital 35,795 35,795 Treasury stock, 1,139,700 shares at December 31, 2002 and 2003 (22,766) (22,766) Accumulated other comprehensive income 1,937 750 Accumulated earnings 52,926 56,448 --------- --------- Total stockholders' equity 67,924 70,259 --------- --------- Commitments and contingencies -- -- Total liabilities and stockholders' equity $ 268,716 $ 272,266 ========= ========= The accompanying notes are an integral part of these consolidated financial statements. F-3 MERCHANTS GROUP, INC. CONSOLIDATED STATEMENT OF OPERATIONS (in thousands except per share amounts) Year ended December 31, ----------------------- 2001 2002 2003 ---- ---- ---- Revenues: Net premiums earned $ 93,885 $ 83,120 $ 65,097 Net investment income 13,295 10,403 8,815 Net realized investment gains (losses) (580) 953 2,500 Other revenues 696 635 560 --------- --------- --------- Total revenues 107,296 95,111 76,972 --------- --------- --------- Expenses: Net losses and loss adjustment expenses 75,144 62,873 49,612 Amortization of deferred policy acquisition costs 24,880 22,227 16,925 Other underwriting expenses 6,017 5,744 5,031 --------- --------- --------- Total expenses 106,041 90,844 71,568 --------- --------- --------- Income before income taxes 1,255 4,267 5,404 Income tax provision 434 1,729 1,039 --------- --------- --------- Net income $ 821 $ 2,538 $ 4,365 ========= ========= ========= Earnings per share: Basic $ .35 $ 1.19 $ 2.07 ========= ========= ========= Diluted $ .35 $ 1.19 $ 2.07 ========= ========= ========= Weighted average number of shares outstanding: Basic 2,343 2,125 2,110 Diluted 2,343 2,129 2,111 The accompanying notes are an integral part of these consolidated financial statements. F-4 MERCHANTS GROUP, INC. CONSOLIDATED STATEMENT OF COMPREHENSIVE INCOME (in thousands) Year ended December 31, ----------------------- 2001 2002 2003 ---- ---- ---- Net income $ 821 $ 2,538 $ 4,365 ------- ------- ------- Other comprehensive income (loss) before tax: Unrealized gains on securities 4,454 1,161 688 Reclassification adjustment for gains included in net income (124) (952) (2,488) ------- ------- ------- Other comprehensive income (loss) before tax 4,330 209 (1,800) Income tax provision (benefit) related to items of other comprehensive income (loss) 1,643 84 (613) ------- ------- ------- Other comprehensive income (loss) 2,687 125 (1,187) ------- ------- ------- Comprehensive income $ 3,508 $ 2,663 $ 3,178 ======= ======= ======= The accompanying notes are an integral part of these consolidated financial statements. F-5 MERCHANTS GROUP, INC. CONSOLIDATED STATEMENT OF CHANGES IN STOCKHOLDERS' EQUITY (in thousands except per share amounts) Year ended December 31, ----------------------- 2001 2002 2003 ---- ---- ---- Common stock: Beginning and end of year $ 32 $ 32 $ 32 -------- -------- -------- Additional paid in capital: Beginning of year 35,680 35,795 35,795 Exercise of common stock options 115 -- -- -------- -------- -------- End of year 35,795 35,795 35,795 -------- -------- -------- Treasury stock: Beginning of year (16,063) (20,332) (22,766) Purchase of treasury shares (4,269) (2,434) -- -------- -------- -------- End of year (20,332) (22,766) (22,766) -------- -------- -------- Accumulated other comprehensive income (loss): Beginning of year (875) 1,812 1,937 Other comprehensive income (loss) 2,687 125 (1,187) -------- -------- -------- End of year 1,812 1,937 750 -------- -------- -------- Accumulated earnings: Beginning of year 51,348 51,244 52,926 Net income 821 2,538 4,365 Cash dividends ($.40/share in 2001, in 2002 and in 2003) (925) (856) (843) -------- -------- -------- End of year 51,244 52,926 56,448 -------- -------- -------- Total stockholders' equity $ 68,551 $ 67,924 $ 70,259 ======== ======== ======== The accompanying notes are an integral part of these consolidated financial statements. F-6 MERCHANTS GROUP, INC. CONSOLIDATED STATEMENT OF CASH FLOWS (in thousands) Year ended December 31, ----------------------- 2001 2002 2003 ---- ---- ---- Cash flows from operations: Collection of premiums $ 91,807 $ 77,395 $ 62,789 Payment of losses and loss adjustment expenses (74,280) (67,230) (54,043) Payment of underwriting expenses (31,414) (26,789) (20,594) Investment income received 12,999 11,475 9,170 Investment expenses paid (304) (334) (289) Income taxes paid (1,133) (1,198) (1,152) Other cash receipts 776 702 560 --------- --------- --------- Net cash used in operations (1,549) (5,979) (3,559) --------- --------- --------- Cash flows from investing activities: Proceeds from fixed maturities sold or matured 104,712 135,364 139,217 Purchase of fixed maturities (99,685) (132,158) (140,467) Net decrease in preferred stock 5,261 1,634 1,500 Net (increase) decrease in other long-term investments (557) (451) 1,926 Net (increase) decrease in short-term investments (2,355) 485 5,302 Settlement of securities transactions, net -- 1,022 (1,915) --------- --------- --------- Net cash provided by investing activities 7,376 5,896 5,563 --------- --------- --------- Cash flows from financing activities: Settlement of affiliate balances, net 244 2,385 (1,147) Proceeds (repayment) of demand loan, net 200 (200) -- Purchase of treasury stock (4,269) (2,434) -- Proceeds from exercise of common stock options 115 -- -- Cash dividends (925) (856) (843) --------- --------- --------- Net cash used in financing activities (4,635) (1,105) (1,990) --------- --------- --------- Increase (decrease) in cash 1,192 (1,188) 14 Cash, beginning of year 5 1,197 9 --------- --------- --------- Cash, end of year $ 1,197 $ 9 $ 23 ========= ========= ========= The accompanying notes are an integral part of these consolidated financial statements. F-7 MERCHANTS GROUP, INC. CONSOLIDATED STATEMENT OF CASH FLOWS RECONCILIATION OF NET INCOME TO NET CASH PROVIDED BY OPERATIONS (in thousands) Year ended December 31, ----------------------- 2001 2002 2003 ---- ---- ---- Net income $ 821 $ 2,538 $ 4,365 Adjustments: Depreciation and amortization (1,104) 23 (268) Net realized investment (gains) losses 580 (953) (2,500) (Increase) decrease in assets: Interest due and accrued 507 715 334 Premiums receivable (1,842) 7,189 (2,181) Deferred policy acquisition costs (23) 3,537 194 Ceded reinsurance balances receivable (5,721) (276) (3,629) Prepaid reinsurance premiums 767 2,468 (1,975) Income taxes receivable -- (457) (424) Deferred income taxes (170) 511 311 Other assets (1,190) (847) (1,170) Increase (decrease) in liabilities: Reserve for losses and loss adjustment expenses 6,280 (4,219) (662) Unearned premiums (678) (15,060) 1,057 Other liabilities 224 (1,148) 2,989 -------- -------- -------- Net cash used in operations $ (1,549) $ (5,979) $ (3,559) ======== ======== ======== The accompanying notes are an integral part of these consolidated financial statements. F-8 MERCHANTS GROUP, INC. NOTES TO CONSOLIDATED FINANCIAL STATEMENTS 1. Significant Accounting Policies Principles of consolidation and basis of presentation The consolidated financial statements of Merchants Group, Inc. (the "Company") include the accounts of the Company, its wholly-owned subsidiary, Merchants Insurance Company of New Hampshire, Inc. ("MNH"), and M.F.C. of New York, Inc., an inactive premium finance company which is a wholly-owned subsidiary of MNH. MNH is a stock property and casualty insurance company domiciled in the state of New Hampshire. MNH offers property and casualty insurance to preferred risk individuals and small to medium sized businesses in the northeast United States, primarily in New York, New Hampshire and New Jersey where a majority of its policies are written. As a holding company, the Company has no operations. The consolidated financial statements have been prepared in conformity with generally accepted accounting principles ("GAAP") which differ in some respects from those followed in reports to insurance regulatory authorities. In its Annual Statement filed with regulatory authorities, MNH reported policyholders' surplus of $54,917,000 and $57,674,000 at December 31, 2002 and 2003, respectively. MNH's net income as reported in its Annual Statement was $443,000 in 2001, $6,575,000 in 2002 and $4,915,000 in 2003. All significant intercompany balances and transactions have been eliminated. The preparation of consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results may differ from those estimates. Investments The Company has classified its investments in fixed maturities as either held to maturity or available for sale. Fixed maturities classified as held to maturity are presented at amortized cost and consisted of debt securities that management intended and had the ability to hold until maturity. Fixed maturities classified as available for sale are presented at fair value and consist of debt securities that management may not hold until maturity. All preferred stocks are classified as available for sale and are presented at fair value. The net aggregate unrealized gain or loss, net of applicable income taxes, related to fixed maturities and preferred stock classified as available for sale is included as a component of accumulated other comprehensive income (loss) in stockholders' equity. F-9 Fixed maturities include mortgage backed and asset backed securities that are valued using the interest method. The Company estimates prepayments utilizing published data when applying the interest method. Periodic adjustments to prepayment assumptions are credited or charged to investment income. Other long-term investments include collateralized mortgage obligation residuals, carried at unpaid principal balances which do not vary significantly from fair value. Short-term investments, consisting primarily of money market mutual funds, have original maturities of three months or less and are carried at cost, which approximates fair value. Realized gains and losses on the sale of investments are based on the cost of the specific investment sold. Net realized holding gains or losses, net of taxes are shown as other comprehensive income. Management monitors the Company's investment portfolio for declines in value that are other than temporary. When a decline in the fair value of a security has been determined to be other than temporary, the investment's cost is written down to fair value and a realized loss is recorded. Net premiums earned Premiums are recorded as revenue ratably over the terms of the policies written (principally one year). Unearned premiums are calculated using a monthly pro rata method. Deferred policy acquisition costs Policy acquisition costs, such as commissions (net of reinsurance commissions), premium taxes and certain other underwriting expenses which vary directly with premium volume are deferred and amortized over the terms of the related insurance policies. Deferred policy acquisition costs are evaluated on an aggregate basis at least quarterly to determine if recorded amounts exceed estimated recoverable amounts after allowing for anticipated investment income. Premium deficiency if any, is recorded as amortization of deferred policy acquisition costs. Deferred policy acquisition costs were: Year Ended December 31, 2001 2002 2003 ---- ---- ---- (in thousands) Beginning balance $ 12,331 $ 12,354 $ 8,817 Acquisition cost deferred 24,903 18,690 16,731 Amortized to expense (24,880) (22,227) (16,925) ------- ------- ------- Ending balance $ 12,354 $ 8,817 $ 8,623 ======= ======= ======= F-10 Reinsurance Reinsurance assumed from business written through state reinsurance facilities or through a reinsurance pooling agreement with an affiliate (see note 2) has been reflected in unearned premiums, loss reserves, premiums earned and losses incurred based on reports received from such facilities. Ceded reinsurance premiums, losses and ceding commissions are netted against earned premiums, losses and commission expense, respectively. Reserve for losses and loss adjustment expenses Liabilities for unpaid losses and loss adjustment expenses ("LAE") are estimates of future payments to be made to settle all insurance claims for reported losses and estimates of incurred but not reported losses based upon past experience modified for current trends. With the exception of workers' compensation losses, loss reserves are not discounted. Estimated amounts of salvage and subrogation on paid and unpaid losses are deducted from the liability for unpaid claims. The estimated liabilities may be more or less than the amount ultimately paid when the claims are settled. Management and the Company's independent consulting actuary regularly review the estimates of reserves needed and any changes are reflected in current operating results. The Company discounts its liability for workers' compensation case reserves on a tabular basis, using the National Council on Compensation Insurance Workers' Compensation Statistical Plan Table III A at a rate of 3.5%. The amount of discount at December 31, 2002 and 2003 is $5,746,000 and $4,920,000, respectively. Reserves for losses incurred but not reported and for LAE are not discounted. Structured settlements have been negotiated for claims on certain insurance policies. Structured settlements are agreements to provide periodic payments to claimants, and are funded by annuities purchased from various life insurance companies. The Company remains primarily liable for payment of these claims. Accordingly, a liability and a corresponding deposit in the amount of $8,456,000 and $9,066,000 at December 31, 2002 and 2003, respectively, are recorded in the Company's consolidated balance sheet. Income taxes The Company and its wholly-owned subsidiaries file a consolidated federal income tax return. The Company follows the asset and liability approach to account for income taxes, which requires the recognition of deferred tax liabilities and assets for the expected future tax consequences of temporary differences between the financial statement carrying amounts and the tax basis of assets and liabilities. F-11 Other financial instruments The fair value of the Company's other financial instruments, principally premiums receivable and certain non-insurance related liabilities, does not vary significantly from the amounts assigned in these financial statements. 2. Related Party Transactions The Company and MNH operate and manage their business with Merchants Mutual Insurance Company ("Mutual") under a services agreement (the "Services Agreement") that became effective January 1, 2003. At December 31, 2003, Mutual owned 12.1% of the Company's outstanding common stock. The Company and MNH do not have any operating assets and MNH has only one employee. In accordance with the Services Agreement, Mutual provides the Company with facilities, management and personnel required to operate its day-to-day business. The Services Agreement covers substantially the same services previously provided to the Company under a management agreement (the Management Agreement) including: administrative services, underwriting services, claims services and investment and cash management services. The Services Agreement contains termination provisions that vary based on the service rendered. Underwriting services may be terminated on one year's notice, but the termination may not be effective before January 1, 2008. Claims services may be terminated on 6 months notice, but not before January 1, 2005. Administrative or investment services may be terminated upon one year's notice at any time. Prior to January 1, 2003 Mutual, through the Management Agreement, provided the Company and MNH with the facilities, management and personnel required to manage their day-to-day business. All underwriting, administrative, claims and investment expenses incurred on behalf of Mutual and MNH were shared on allocated cost basis. The Management Agreement was superceded by the Services Agreement effective January 1, 2003. Effective January 1, 2003, Mutual and MNH agreed to pool, or share, underwriting results on their traditional insurance business (the "Traditional Business") by means of a reinsurance pooling agreement (the "Pooling Agreement"). It does not apply to any new endeavor of either Mutual or MNH outside of their Traditional Business, unless the companies agree otherwise. The Pooling Agreement applies to premiums earned and losses incurred after the effective date. The Pooling Agreement provides for MNH to cede or transfer to Mutual all of its premiums and risks on its Traditional Business during the term of the agreement, and then to assume from Mutual a percentage of all of Mutual's and MNH's Traditional Business (the "Pooled F-12 Business"). MNH assumed 40% of the Pooled Business in 2003. MNH's share of the pooled business will be reduced to 35% in 2004, though not to exceed $59.5 million in assumed net written premiums, and to 30% in 2005, though not to exceed $50.0 million in assumed net written premiums. MNH's share of the Pooled Business will be reduced to 25% in 2006 and 2007, though not to exceed $42.5 million and $37.5 million in assumed net written premiums in 2006 and 2007, respectively. The Pooling Agreement may be terminated by either party at the beginning of any calendar year on or after January 1, 2008 upon not less than 6 months notice. However, the Pooling Agreement may be terminated effective January 1, 2006 or 2007 upon 6 months notice, but only by MNH and only if the ratio of net losses and LAE to net earned premiums on a cumulative basis from the inception of the Pooling Agreement exceeds 76% as of the date notice is given. The payable to or receivable from affiliate (Mutual) is non-interest bearing and represents the net of premiums collected and loss and operating expense payments made by Mutual on behalf of MNH. This balance is settled in cash on a monthly basis. F-13 3. Investments Investments in fixed maturities and preferred stock The amortized cost and estimated fair value of investments in fixed maturities held to maturity and available for sale and the cost and estimated fair value of preferred stock and other long term investments are as follows: Gross Gross Amortized Unrealized Unrealized Estimated Cost/Cost Gains Losses Fair Value --------- ----- ------ ---------- (in thousands) December 31, 2002 Fixed maturities: Held to maturity Mortgage and asset backed securities $ 4,092 $ 167 $ -- $ 4,259 ======== ======== ======== ======== Available for sale U.S. Treasury securities and obligations of U.S. government corporations and agencies $ 12,425 $ 430 $ -- $ 12,855 Obligations of states and political subdivisions 28,320 365 -- 28,685 Corporate securities 55,067 1,450 394 56,123 Mortgage and asset backed securities 90,490 1,513 190 91,813 -------- -------- -------- -------- Total $186,302 $ 3,758 $ 584 $189,476 ======== ======== ======== ======== Preferred stock $ 7,364 $ 138 $ 135 $ 7,367 ======== ======== ======== ======== Other long-term investments $ 2,042 $ -- $ -- $ 2,042 ======== ======== ======== ======== F-14 Gross Gross Amortized Unrealized Unrealized Estimated Cost/Cost Gains Losses Fair Value (in thousands) December 31, 2003 Fixed maturities: Available for sale U.S. Treasury securities and obligations of U.S. government corporations and agencies $ 8,171 $ 206 $ -- $ 8,377 Obligations of states and political subdivisions 43,189 369 157 43,401 Corporate securities 27,767 977 30 28,714 Mortgage and asset backed securities 113,188 1,033 908 113,313 -------- -------- -------- -------- Total $192,315 $ 2,585 $ 1,095 $193,805 ======== ======== ======== ======== Preferred stock $ 5,985 $ 112 $ 300 $ 5,797 ======== ======== ======== ======== Other long-term investments $ 2,167 $ -- $ -- $ 2,167 ======== ======== ======== ======== A summary of investment securities that as of December 31, 2003 have been in a continuous unrealized loss position for less than twelve months and those that have been in a continuous unrealized loss position for twelve months or more follows: Less than 12 months 12 months or more ------------------- ----------------- Unrealized Unrealized Fair Value Losses Fair Value Losses ---------- ------ ---------- ------ (in thousands) Fixed maturities: U.S. Treasury securities and obligations of U.S. government corporations and agencies $ -- $ -- $ -- $ -- Obligations of states and political subdivisions 12,501 157 -- -- Corporate securities 963 30 -- -- Mortgage and asset backed securities 56,796 898 1,334 10 -------- -------- -------- -------- Total $ 70,260 $ 1,085 $ 1,334 $ 10 ======== ======== ======== ======== Preferred stock $ -- $ -- $ 2,200 $ 300 ======== ======== ======== ======== Other long-term investments $ -- $ -- $ -- $ -- ======== ======== ======== ======== F-15 The amortized cost and fair value of fixed maturities by expected maturity at December 31, 2003 are shown below. Mortgage and asset backed securities are distributed in the table based upon management's estimate of repayment periods. Expected maturities will differ from contractual maturities because borrowers may have the right to call or prepay obligations with or without call or prepayment penalties. Estimated Fair Amortized Cost Value -------------- ----- (in thousands) Due in one year or less $ 33,156 $ 33,243 Due after one year through five years 136,190 137,234 Due after five years through ten years 20,709 21,065 Due after ten years 2,260 2,263 -------- -------- Total $192,315 $193,805 ======== ======== Discount and premium pertaining to collateralized mortgage obligations are amortized over the securities' estimated redemption periods using the effective interest method. Yields used to calculate premium or discount are adjusted for prepayments quarterly. Fixed maturities with a par value of $1,900,000 were on deposit at December 31, 2003 with various state insurance departments in compliance with applicable insurance laws. Proceeds from sales of fixed maturity securities, preferred stock and common stock and gross realized gains and losses related to such sales are as follows: Year ended December 31, ----------------------- 2001 2002 2003 ---- ---- ---- (in thousands) Proceeds from sales $10,938 $54,189 $11,089 Gross realized gains 218 1,442 2,500 Gross realized losses 17 489 - F-16 Net investment income Net investment income consists of: Year ended December 31, ----------------------- 2001 2002 2003 ---- ---- ---- (in thousands) Fixed maturities $12,366 $ 9,917 $8,534 Short-term investments 277 181 45 Other 954 639 525 ------- ------- ------ Total investment income 13,597 10,737 9,104 Investment expenses 302 334 289 ------- ------- ------ Net investment income $13,295 $10,403 $8,815 ======= ======= ====== 4. Reinsurance MNH follows the customary practice of reinsuring a portion of the exposure under its policies. Insurance is ceded principally to reduce net liability on individual risks and to protect against catastrophic losses. Although reinsurance does not legally discharge an insurer from its primary liability for the full amount of coverage provided by its policies, it does make the assuming reinsurer liable to the insurer to the extent of the reinsurance ceded. The effect of reinsurance transactions on premiums written and earned for the years ended December 31, 2001, 2002 and 2003 is as follows: 2001 2002 2003 ---- ---- ---- Premiums Premiums Premiums Premiums Premiums Premiums Written Earned Written Earned Written Earned ------- ------ ------- ------ ------- ------ (in thousands) Direct $ 100,953 $ 101,871 $ 72,803 $ 88,234 $ 58,233 $ 63,517 --------- --------- --------- --------- --------- --------- Assumed With Third Parties 1,412 1,173 2,294 1,923 1,412 1,694 Pooling Agreement -- -- -- -- 98,207 65,098 --------- --------- --------- --------- --------- --------- Subtotal 1,412 1,173 2,294 1,923 99,619 66,792 --------- --------- --------- --------- --------- --------- Ceded With Third Parties (8,392) (9,159) (4,569) (7,037) (3,077) (3,337) Pooling Agreement -- -- -- -- (90,596) (61,875) --------- --------- --------- --------- --------- --------- Subtotal (8,392) (9,159) (4,569) (7,037) (93,673) (65,212) --------- --------- --------- --------- --------- --------- Net Premiums $ 93,973 $ 93,885 $ 70,528 $ 83,120 $ 64,179 $ 65,097 ========= ========= ========= ========= ========= ========= F-17 Reinsurance ceded transactions had the following effect on net losses and LAE for the years ended December 31, 2001, 2002 and 2003. 2001 2002 2003 ---- ---- ---- (in thousands) With Third Parties ($9,987) ($3,656) ($ 8,779) Pooling Agreement -- -- (44,137) ------- ------- -------- ($9,987) ($3,656) ($52,916) ======= ======= ======== As a result of the reinsurance agreements maintained by MNH, MNH is exposed to certain credit risk if one or more of its primary reinsurers were to become financially unstable. As of December 31, 2003, MNH has recognized amounts to be recovered from its primary reinsurers related to ceded losses and ceded unearned premiums totaling $80,561,000. MNH generally does not require collateral for reinsurance recoverable. 5. Reserve for Losses and Loss Adjustment Expenses Activity in the reserve for losses and LAE is summarized as follows: 2002 2003 ---- ---- (in thousands) Reserve for losses and LAE at beginning of year $ 151,355 $ 147,136 Less reinsurance recoverables 19,242 19,380 --------- --------- Net balance at beginning of year 132,113 127,756 --------- --------- Provision for losses and LAE for claims occurring in: Current year 66,658 49,702 Prior years (3,785) (90) --------- --------- 62,873 49,612 --------- --------- Loss and LAE payments for claims occurring in: Current year 26,387 18,441 Prior years 40,843 35,168 --------- --------- 67,230 53,609 --------- --------- Reserve for losses and LAE at end of year, net 127,756 123,759 Plus reinsurance recoverables 19,380 22,715 --------- --------- Balance at end of year $ 147,136 $ 146,474 ========= ========= In 2002, the Company decreased its reserves for prior years by $3,785,000 primarily due to favorable loss development related to its workers compensation and commercial automobile liability policies, somewhat offset by unfavorable development on its private passenger automobile policies. In 2003, the Company decreased its reserves for prior years by $90,000. F-18 6. Demand Loan The Company has arranged for a $2,000,000 unsecured credit facility from a bank. Any borrowings under this facility are payable on demand and carry an interest rate which can be fixed or variable and is negotiated at the time of each advance. This facility is available for general working capital purposes and for repurchases of the Company's common stock. No amount related to this facility was outstanding at December 31, 2003. 7. Income Taxes The provision (benefit) for income taxes consists of: Year ended December 31, ---------------------------------- 2001 2002 2003 ---- ---- ---- (in thousands) Current $ 605 $ 1,248 $ 728 Deferred (171) 481 311 ------- ------- ------- Total income tax provision $ 434 $ 1,729 $ 1,039 ======= ======= ======= A reconciliation of the difference between the Company's total income tax provision and that calculated using statutory income tax rates is as follows: Year ended December 31, ---------------------------------- 2001 2002 2003 ---- ---- ---- (in thousands) Computed provision at statutory rate $ 427 $ 1,451 $ 1,837 Adjustments: State income taxes, net of federal effect 274 447 (479) Tax-exempt investment income (115) (85) (217) Dividend exclusion (165) (94) (79) Other items 13 10 (23) ------- ------- ------- Total income tax provision $ 434 $ 1,729 $ 1,039 ======= ======= ======= The provision for income taxes for 2003 includes the effect of a 2003 change in New York State law with respect to the taxation of non-life insurance companies. This change eliminated state income taxes for all non-life insurance companies and increased the premium tax rate from 1.3% to 2.0%. As a result, the Company reduced its deferred tax liability with respect to New York State income taxes to $0, and recorded a one-time benefit, net of federal income taxes, to its income tax provision of $505,000 during 2003. F-19 Deferred tax (liabilities) assets are comprised of the following: December 31, --------------------- 2002 2003 ---- ---- (in thousands) Deferred policy acquisition costs $(3,525) $(2,932) Unrealized investment gains (1,248) (449) Bond discounts (739) (644) Salvage and subrogation (233) (154) Other (26) (23) ------- ------- Total deferred tax liabilities (5,771) (4,202) ------- ------- Discounting of reserve for losses and loss adjustment expenses 6,736 6,102 Unearned premiums 2,344 2,280 State income taxes 260 -- Other 626 317 ------- ------- Total deferred tax assets 9,966 8,699 ------- ------- Net deferred income taxes $ 4,195 $ 4,497 ======= ======= Although realization is not assured, based upon the evidence available the Company believes that it is more likely than not that the net deferred income tax asset will be realized. The amount of the deferred tax asset considered realizable, however, could be reduced in the near term if estimates of future taxable income are not achieved. 8. Stockholders' Equity Dividends The Company depends on dividends from its subsidiary, MNH, to pay cash dividends to its stockholders and to meet its expenses. MNH is subject to New Hampshire state insurance laws which restrict its ability to pay dividends without the prior approval of state regulatory authorities. These restrictions limit dividends to those that, when added to all other dividends paid within the preceding twelve months, would not exceed 10% of an insurer's policyholders' surplus as of the preceding December 31. The maximum amount of dividends that MNH could pay during any twelve-month period ending in 2004 without the prior approval of the New Hampshire Insurance Commissioner is $5,767,000. Stock option plan The Company's stock option plan (the "Plan"), which reserved 200,000 shares of common stock for issuance to the Company's and MNH's officers and key employees of the Company's affiliate, Mutual, expired in 1996. Under the Plan, qualified and non-qualified stock options F-20 were granted at amounts not less than the fair market value of the Company's stock on the date of grant. Options granted under the Plan have a 10 year life and vested in cumulative annual increments of 25% commencing one year from the date of grant. In accounting for the Plan, the Company remains under the expense recognition provisions of Accounting Principles Board Opinion No. 25 "Accounting for Stock Issued to Employees" but follows the disclosure provisions of Statement of Financial Accounting Standards ("SFAS") No. 123 "Accounting for Stock Based Compensation". No options were granted in 2001, 2002 or 2003 and, therefore, no compensation expense was recognized in those years. A summary of the status of the Company's outstanding options as of December 31, 2001, 2002 and 2003, and changes during the years ending on those dates is presented below: 2001 2002 2003 -------------------------- ------------------------- ------------------------- Weighted Weighted Weighted Average Average Average Options Exercise Options Exercise Options Exercise Outstanding Price Outstanding Price Outstanding Price ----------- ----- ----------- ----- ----------- ----- Beginning of year 45,500 $19.84 35,500 $21.00 35,500 $21.00 Granted -- -- -- -- -- -- Exercised (8,000) 14.38 -- -- -- -- Forfeited (2,000) 21.00 -- -- -- -- ------ ------ ------ End of year 35,500 21.00 35,500 21.00 35,500 21.00 ====== ====== ====== Options exercisable at year-end 35,500 21.00 35,500 21.00 35,500 21.00 ====== ====== ====== The following table summarizes information about the Company's outstanding stock options at December 31, 2003: Number Remaining Average Number Outstanding Contractual Exercise Exercisable at 12/31/03 Life in Years Price at 12/31/03 ----------- ------------- ----- ----------- 35,500 2.1 $21.00 35,500 ====== ====== Common stock repurchases During 2001 and 2002, the Company repurchased 214,300 and 114,300 shares of its common stock, respectively. There were no common stock repurchases in 2003. The Company was holding 1,139,700 of these shares in treasury at December 31, 2003. F-21 Preferred stock The Company's Preferred stock, no par value, $424.30 stated value, consists of 10,000 shares authorized; no shares were issued or outstanding at December 31, 2002 or December 31, 2003. The Company also has 3,000,000 shares of $.01 par value preferred stock which is authorized and unissued. 9. Earnings Per Share The computations for basic and diluted earnings per share are as follows: Year Ended December 31, ----------------------- 2001 2002 2003 ---- ---- ---- (in thousands except per share amounts) Basic: Net income $ 821 $2,538 $4,365 Weighted average shares outstanding 2,343 2,125 2,110 Basic earnings per share $ .35 $ 1.19 $ 2.07 Diluted: Net income $ 821 $2,538 $4,365 Weighted average shares outstanding 2,343 2,125 2,110 Plus incremental shares from assumed conversion of stock options -- 4 1 ------ ------ ------ Weighted average shares outstanding-adjusted 2,343 2,129 2,111 ====== ====== ====== Diluted earnings per share $ .35 $ 1.19 $ 2.07 ====== ====== ====== 10. Benefit Programs Mutual maintains a capital accumulation plan which is a profit sharing plan under Section 401(a) of the Internal Revenue Code that covers all employees who have completed six months of service. Mutual matches at least 15% and up to 100% of employee contributions, based on the combined net operating profits of Mutual and MNH. Additional contributions may be made at the discretion of the Board of Directors of Mutual. Under the terms of the management agreement, the Company's portion of the total contribution was $486,000 and $370,000 for the years ended December 31, 2001 and 2002, respectively. The portion of the 2003 service fees charged to the Company by Mutual relating to Mutual's contribution to its capital accumulation plan was $414,000. In 2002, Mutual established a supplemental executive compensation plan covering certain employees. Under terms of the management agreement, the Company's portion of the total F-22 contribution related to this plan was $50,000 for the year ended December 31, 2002. The portion of the 2003 service fees charged to the Company by Mutual relating to Mutual's contribution to its supplemental executive compensation plan was $59,000. 11. Commitments and Contingencies MNH, like many other property and casualty insurance companies, is subject to environmental damage claims asserted by or against its insureds. Management is of the opinion that based on various court decisions throughout the country, such claims should not be recoverable under the terms of MNH's insurance policies because of either specific or general coverage exclusions contained in the policies. However, there is no assurance that the courts will agree with MNH's position in every case, nor can there be assurance that material claims will not be asserted under policies which a court will find do not explicitly or implicitly exclude claims for environmental damages. Management, however, is not aware of any pending claim or group of claims which would result in a liability that would have a material adverse effect on the financial condition of MNH. In addition to the foregoing, MNH may be a defendant from time to time in a number of other legal proceedings in the ordinary course of its business. Management of the Company is of the opinion that the ultimate aggregate liability, if any, resulting from such proceedings will not materially affect the financial condition of MNH or the Company. F-23