Recent Quotes View Full List My Watchlist Create Watchlist Indicators DJI Nasdaq Composite SPX Gold Crude Oil Hydroworld Market Index Markets Stocks ETFs Tools Overview News Currencies International Treasuries New Book "Maximizing Customer Loyalty" Is the Ultimate Guide to Delivering Incredible Frontline Customer Service By: PRLog August 29, 2022 at 11:00 AM EDT ORLANDO, Fla. - Aug. 29, 2022 - PRLog -- Diamin Publishing, in collaboration with the National Customer Service Association (NCSA), is excited to announce the release of Maximizing Customer Loyalty: The Ultimate Guide to Delivering Incredible Frontline Customer Service by C. William Crutcher, president and CEO of NCSA, with a foreword by Erin Blecha-Ward, president & founder of Evolved Experience Solutions, Inc., and former head of Fan Experience at the Atlanta Hawks.From the author who brought you Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization, Crutcher delivers another comprehensive guide to exceptional customer service, this time tailored specifically for frontline personnel. Maximizing Customer Loyalty also serves as the official study guide for the DCSP® (Direct Customer Service Professional) certification. NCSA offers the only customer service certifications registered as trademarks by the U.S. government.Maximizing Customer Loyalty:Combines 25 years of expert-led training in customer service, organizational planning, and leader development to guide service providers in creating customers for lifeCovers the foundations of service, relationship building, customer behavior, communication skills, customer interaction, email skills, stress management, sexual harassment, business ethics, and workplace safety Addresses the particular challenges of service in a post-pandemic business landscapeProvides real-world examples and chapter review questionsOffers practical tools and actionable knowledge Sets the reader up for guaranteed success in forging strong, long-lasting customer loyalty, the ultimate competitive advantage for any business In a world where we all serve someone, this book is an essential read for anyone seeking growth both professionally and personally."Bill Crutcher has authored the definitive book on customer service. Practical, easy-to-apply examples and quizzes at the end of each chapter ensure the reader gets a hands-on experience. The easy-to-read, no-nonsense approach makes this book perfect for applying the principles in a post-pandemic business world. For readers who want to take their customer service skills to the next level, this book will pave the way." —Rick Sainte, Entrepreneur and Multi-Million-Dollar Sales Producer"As a leader of global customer service in previous years, Bill's knowledge and passion for service is valuable for any individual or organization interested in rising to service excellence! This book includes straightforward, easy-to-apply, and useful guidelines that can individually or collectively be put to immediate use. You won't be disappointed." —C.J. Privoznik, Founder and Principal of STW Solutions, Inc."Bill Crutcher masterfully illustrates actionable and accessible customer service strategies and tactics! A required resource for any professional who desires to create exceptional customer experiences." —N.J. Robinson, President of Hi-Tech LeadershipMaximizing Customer Loyalty is available in paperback and ebook on Amazon and all other online retailers.ContactWes Tindal***@nationalcsa.comPhotos: (Click photo to enlarge) Read Full Story - New Book "Maximizing Customer Loyalty" Is the Ultimate Guide to Delivering Incredible Frontline Customer Service | More news from this sourcePress release distribution by PRLog Data & News supplied by www.cloudquote.io Stock quotes supplied by Barchart Quotes delayed at least 20 minutes. By accessing this page, you agree to the following Privacy Policy and Terms and Conditions.
New Book "Maximizing Customer Loyalty" Is the Ultimate Guide to Delivering Incredible Frontline Customer Service By: PRLog August 29, 2022 at 11:00 AM EDT ORLANDO, Fla. - Aug. 29, 2022 - PRLog -- Diamin Publishing, in collaboration with the National Customer Service Association (NCSA), is excited to announce the release of Maximizing Customer Loyalty: The Ultimate Guide to Delivering Incredible Frontline Customer Service by C. William Crutcher, president and CEO of NCSA, with a foreword by Erin Blecha-Ward, president & founder of Evolved Experience Solutions, Inc., and former head of Fan Experience at the Atlanta Hawks.From the author who brought you Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization, Crutcher delivers another comprehensive guide to exceptional customer service, this time tailored specifically for frontline personnel. Maximizing Customer Loyalty also serves as the official study guide for the DCSP® (Direct Customer Service Professional) certification. NCSA offers the only customer service certifications registered as trademarks by the U.S. government.Maximizing Customer Loyalty:Combines 25 years of expert-led training in customer service, organizational planning, and leader development to guide service providers in creating customers for lifeCovers the foundations of service, relationship building, customer behavior, communication skills, customer interaction, email skills, stress management, sexual harassment, business ethics, and workplace safety Addresses the particular challenges of service in a post-pandemic business landscapeProvides real-world examples and chapter review questionsOffers practical tools and actionable knowledge Sets the reader up for guaranteed success in forging strong, long-lasting customer loyalty, the ultimate competitive advantage for any business In a world where we all serve someone, this book is an essential read for anyone seeking growth both professionally and personally."Bill Crutcher has authored the definitive book on customer service. Practical, easy-to-apply examples and quizzes at the end of each chapter ensure the reader gets a hands-on experience. The easy-to-read, no-nonsense approach makes this book perfect for applying the principles in a post-pandemic business world. For readers who want to take their customer service skills to the next level, this book will pave the way." —Rick Sainte, Entrepreneur and Multi-Million-Dollar Sales Producer"As a leader of global customer service in previous years, Bill's knowledge and passion for service is valuable for any individual or organization interested in rising to service excellence! This book includes straightforward, easy-to-apply, and useful guidelines that can individually or collectively be put to immediate use. You won't be disappointed." —C.J. Privoznik, Founder and Principal of STW Solutions, Inc."Bill Crutcher masterfully illustrates actionable and accessible customer service strategies and tactics! A required resource for any professional who desires to create exceptional customer experiences." —N.J. Robinson, President of Hi-Tech LeadershipMaximizing Customer Loyalty is available in paperback and ebook on Amazon and all other online retailers.ContactWes Tindal***@nationalcsa.comPhotos: (Click photo to enlarge) Read Full Story - New Book "Maximizing Customer Loyalty" Is the Ultimate Guide to Delivering Incredible Frontline Customer Service | More news from this sourcePress release distribution by PRLog