2001 annual report The CGI The Commerce Group, Inc. 211 Main Street, Webster, Massachusetts 01570 INDEX TO 2001 ANNUAL REPORT Page Financial Highlights............................................ 1 Letter to Stockholders.......................................... 2 Management's Discussion and Analysis of Financial Condition and Results of Operations...................................... 5 Common Stock Price and Dividend Information..................... 32 Report of Management............................................ 33 Report of Independent Auditors.................................. 34 Consolidated Balance Sheets at December 31, 2001 and 2000....... 35 Consolidated Statements of Earnings for the Years Ended December 31, 2001, 2000 and 1999............................... 36 Consolidated Statements of Stockholders' Equity for the Years Ended December 31, 2001, 2000 and 1999......................... 37 Consolidated Statements of Cash Flows for the Years Ended December 31, 2001, 2000 and 1999............................... 38 Consolidated Statements of Cash Flows - Reconciliation of Net Earnings to Net Cash Provided by Operating Activities for the Years Ended December 31, 2001, 2000 and 1999................... 39 Notes to Consolidated Financial Statements...................... 40 Selected Consolidated Financial Data............................ 69 Management's Discussion of the Supplemental Information on Insurance Operations........................................... 70 Directors....................................................... 76 Officers........................................................ 80 Stockholder Information......................................... 82 FINANCIAL HIGHLIGHTS (Dollars in Thousands, Except Per Share Amounts) 2001 2000 1999 Direct premiums written......................... $1,152,407 $1,071,649 $ 948,149 Net premiums written............................ $1,078,967 $1,008,911 $ 911,993 Earned premiums................................. $1,043,652 $ 954,483 $ 871,830 Net investment income........................... 99,611 96,830 89,789 Premium finance and service fees................ 17,819 15,227 14,774 Amortization of excess of book value of subsidiary interest over cost................. 3,389 3,390 3,019 Net realized investment gains (losses).......... (10,633) 29,550 (16,378) Total revenues............................. $1,153,838 $1,099,480 $ 963,034 Earnings before income taxes and minority interest...................................... $ 115,425 $ 170,066 $ 104,284 Income taxes.................................... 23,194 38,306 16,667 Net earnings before minority interest........... 92,231 131,760 87,617 Minority interest in net loss of subsidiary..... 863 320 1,059 Net earnings............................... $ 93,094 $ 132,080 $ 88,676 Comprehensive income............................ $ 93,655 $ 168,570 $ 40,730 Net earnings per common share: Basic......................................... $ 2.77 $ 3.87 $ 2.54 Diluted....................................... $ 2.75 $ 3.87 $ 2.54 Operating earnings (1).......................... $ 98,880 $ 109,631 $ 97,411 Operating earnings per share (1) Basic......................................... $ 2.94 $ 3.21 $ 2.79 Diluted....................................... $ 2.93 $ 3.21 $ 2.79 Cash dividends paid per share................... $ 1.19 $ 1.15 $ 1.11 Weighted average number of common shares outstanding: Basic....................................... 33,608,804 34,121,047 34,940,074 Diluted..................................... 33,794,938 34,121,047 34,940,074 Total investments at market value and equity value.............................. $1,498,201 $1,472,562 $1,295,995 Total assets.................................... $2,140,082 $2,075,614 $1,878,019 Total liabilities............................... $1,327,808 $1,292,665 $1,208,650 Minority interest............................... - $ 1,068 $ 1,364 Total stockholders' equity...................... $ 812,274 $ 781,881 $ 668,005 Total stockholders' equity per share............ $ 24.52 $ 23.16 $ 19.44 Certain statutory financial ratios (unaudited): Loss and LAE ratio............................ 74.7% 71.7% 72.0% Underwriting expense ratio.................... 24.4 25.1 26.5 Combined ratio............................. 99.1% 96.8% 98.5% Net premiums written to policyholders' surplus..................................... 150.7% 152.6% 175.7% (1) The above figures are presented to provide information to the reader due to the amount of, and fluctuations in, net realized gains and (losses). The amounts noted, which exclude the after-tax impact of net realized investment gains (losses), are important measures of corporate performance. 1 THE COMMERCE GROUP, INC. March 23, 2002 To Our Stockholders: In 2001, your Company experienced satisfactory financial results for the 26th consecutive year. From the very first day the funding of The Commerce Insurance Company was accomplished (April 3, 1972) through December 31, 2001, we have achieved underwriting profit of $293.4 million on total premiums written of $10.0 billion. This underwriting profit represents 2.9% of total premiums written. In October 2001, the 2002 personal automobile insurance rate decision was announced by the Massachusetts Insurance Commissioner. Despite the industry's request for a 7.8% increase, 2002 rates are to remain unchanged from 2001 rates. Although most companies, including yours, continued to modify safe driver deviations in response to the 2002 rate decision, the Massachusetts marketplace remains highly competitive. Throughout these ongoing competitive times, your Company's share of the Massachusetts personal automobile market has continued to grow, and at year-end, our market share was 23.3% up from 22.3% in 2000. In 2001, direct premiums written in Massachusetts and earned premiums countrywide surpassed $1 billion for the first time in our history. Your Company will continue to pursue the goals of growing and expanding geographically beyond the borders of Massachusetts. In furtherance of this goal, direct premiums written outside of Massachusetts now represents 12.4% of our total business as compared to 11.3% in 2000. Your Company has continued to grow and prosper. The Commerce Insurance Company continues to be the largest writer of Massachusetts private passenger automobile insurance, the second largest writer of Massachusetts homeowners insurance, as well as the third largest writer of Massachusetts commercial automobile insurance. The combined insurance companies were also ranked as the 26th largest personal automobile insurance group in the country by A.M. Best Co., based on the most recently available direct premium written information. Additionally, I am very pleased to report that your Company again received a group rating of A+ (Superior) from A.M. Best Co. Net earnings, written premiums, earned premiums, investment income, total assets, total stockholders' equity and total stockholders' equity per share, as illustrated in the bar graph on the facing page, are all at new highs. For those of you who are interested in the details, I draw your attention to the pages in this report labeled "Management's Discussion and Analysis of Financial Condition and Results of Operations". Behind these numbers are an extremely dedicated group of people: Our policyholders (represented by over 1,042,000 policies in force); Agents (1,236); Employees (1,780); Officers (43); Commerce Group Directors (17); and, of course, our Stockholders (over 5,000, including our Employee Stock Ownership Plan Participants who now number 1,904). Property-liability insurance remains a good business to be in and The Commerce Group, Inc. will continue its efforts to be one of the most profitable long-term players. Your Company's management continues to believe that owners' interests are its primary constituency. 2 Our sincere thanks to those who have helped in this building process especially our Agents, Employees, Officers and Board of Directors. This diverse force of committed, ethical and hard working people will continue to build on our past successes and look to the future with excitement and opportunity. Their individual ingenuity, enthusiasm, dedication and professionalism will continue to serve our stockholders well. Your comments or questions regarding this report, or The Commerce Group, Inc. affairs in general, are solicited as always, at any time. Arthur J. Remillard, Jr. President, Chief Executive Officer and Chairman of the Board Caring in everything we do. 3 The bar graph on page 3 illustrates the Company's annual total stockholders' equity per share value and annual total stockholders' equity per share value including cumulative cash dividends paid per share through each December 31, year-end, over the most recent fifteen year period. The X-axis lists the years beginning with 1987 through 2001. The Y-axis lists the dollar values starting at $0.00 and increasing in one-dollar increments to $32.00. The graph depicts a total stockholders' equity per share value in 1987 of $1.40, 1988 of $1.95, 1989 of $2.53, 1990 of $3.36, 1991 of $4.80, 1992 of $7.42, 1993 of $10.09, 1994 of $10.88, 1995 of $14.96, 1996 of $16.28, 1997 of $18.11, 1998 of $19.72, 1999 of $19.44, 2000 of $23.16, and 2001 of $24.52. The graph also depicts the total stockholders' equity per share value adjusted to include cumulative dividends paid per share. The total of these amount to the per share value in 1987 of $1.40, 1988 of $1.95, 1989 of $2.53, 1990 of $3.36, 1991 of $4.80, 1992 of $7.42, 1993 of $10.09, 1994 of $11.03, 1995 of $15.34, 1996 of $17.47, 1997 of $20.33, 1998 of $23.01, 1999 of $23.84, 2000 of $28.71, and 2001 of $31.26. 4 MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS (Thousands of Dollars Except Per Share Data) General The property and casualty insurance industry continues to remain highly competitive and inherently volatile in nature. Property and casualty insurance company results have traditionally been impacted by the typical forces unique to the industry such as competi-tion, frequency and severity of losses, the overall economy and the general regulatory environment in those states in which the insurer operates. Additional forces are impacting the industry in the form of deregulation, on-line commerce, price competition, empowered customers and technological advancement. The terrorists' attacks of September 11 have had a significant impact on the insurance industry. According to A.M. Best Co. ("A.M. Best"), "the unprecedented events of September 11 have forever changed the way the insurance industry defines risk. Both property and liability lines have been exposed to catastrophic risks that cannot be priced using traditional actuarial methods". A.M. Best goes on to state, "Against the backdrop of weak financial trends, this new risk environment has accelerated the hardening of the U.S. property/casualty market". Given this increased risk environment, A.M. Best "expects to see a renewed flight to quality that will benefit financially strong insurers". The financial losses due to this tragedy were significant to the insurance industry, however, due to the limited exposure that the Company has outside of Massachusetts, management believes the direct financial impact to the Company will not be material. Additionally, price competition remains quite heavy in many areas of the country, although it has improved in 2001 among independent agency companies in Massachusetts. Beyond Massachusetts, industry-underwriting results are expected to continue to deteriorate in the near future which further emphasizes the importance of competitive advantages gained by affinity marketing and efficient operations. With these issues on the forefront, The Commerce Group, Inc. ("Company") continues to position itself to respond to the prevailing forces and conditions in the market. The Company has utilized its strong agency relationships, a low-cost structure, affinity group alliances and a 1999 joint-venture acquisition all in an effort to keep the Company responsive in today's competitive environment. The Company, incorporated in 1976, is a holding company for several property and casualty insurers, which, through these insurance subsidiaries, offers predominantly private passenger motor vehicle insurance along with a broad range of other property and casualty insurance products. These products are marketed to affinity groups, individuals, families and businesses through the Company's strong relationships with professional independent insurance agencies. The Company writes insurance primarily in the State of Massachusetts through The Commerce Insurance Company ("Commerce") and Citation Insurance Company ("Citation"), both wholly-owned subsidiaries of Commerce Holdings, Inc. ("CHI"). Additionally, the Company writes insurance in the States of California and Oregon through Commerce West Insurance Company ("Commerce West"), a wholly-owned subsidiary of Commerce, located in Pleasanton, California. The Company also writes insurance through American Commerce Insurance Company ("American Commerce"), which it acquired in January 1999. Located in Columbus, Ohio, American Commerce is a wholly-owned subsidiary of ACIC Holding Co., Inc., with policies in 26 states and licenses in several others. In November 1998, Commerce formed ACIC Holding Co., Inc., in a joint venture with AAA Southern New England ("AAA SNE") and invested $90,800 to fund the January 29, 1999 acquisi-tion of the Automobile Club Insurance Company whose name was changed to American Commerce upon completion of the acquisition. Commerce invested $90,000 in the form of preferred stock and an additional $800 representing an 80% common stock ownership. AAA SNE invested $200 representing a 20% common stock ownership. The terms of the preferred stock call for Commerce to receive quarterly cash dividends at the rate of 10% per annum from ACIC Holding Co., Inc. In the event cash dividends cannot be paid, additional preferred stock will be issued. Since the January 29, 1999 acquisition, ACIC Holding Co., Inc. and American Commerce's results have been consolidated into the Company's financial statements. Since 1995, Commerce has maintained an affinity group marketing relationship with AAA Insurance Agency, Inc., a subsidiary of AAA SNE. AAA Insurance Agency, Inc. has been a licensed insurance agent of Commerce since 1985. 5 The Company's business strategy remains focused on activities primarily related to personal automobile insurance. The Company has been the largest writer of personal property and casualty insurance in the State of Massachusetts in terms of market share of direct premiums written since 1990. The Company's share of the Massachusetts personal automobile market increased to 23.3% in 2001, as exhibited in the table below, exceeding our nearest competitor, which maintains a 10.8% market share. Growth of Massachusetts Personal Automobile Insured Vehicles Commerce Year-End Year Industry Commerce Market Share 2001 1.7% 6.1% 23.3% 2000 1.9% 6.5% 22.3% 1999 2.0% 0.6% 21.3% As mentioned, the Company predominantly writes private passenger automobile insurance. The following tables indicate that direct premiums written for private passenger automobile, commercial automobile and homeowners represented 85.2%, 5.2% and 8.0%, respectively, of the Company's total direct premiums written in 2001, as compared to 86.9%, 4.0% and 7.7%, re-spectively, in 2000. Total direct premiums written increased $80,758 or 7.5% in 2001 over 2000. The 2001 increase was primarily attributable to a $32,742 or 4.0% increase in Massachusetts private passenger automobile direct premiums written. This was the result of a 5.8% increase in written exposures offset by a decrease of 1.9% in average premiums per exposure. Private passenger premiums written for all other states increased $18,824 or 18.2%, primarily attributable to an increase in American Commerce premiums of $7,319 or 9.4%, coupled with an increase of $11,505 or 44.5% additional premiums from Commerce West. Direct Premiums Written, Year Ended December 31, 2001 Massachusetts All Other States Total % of Total Personal Automobile...... $ 859,922 $ 122,320 $ 982,242 85.2% Commercial Automobile.... 58,088 1,514 59,602 5.2 Homeowners............... 73,254 18,710 91,964 8.0 Other Lines.............. 17,885 714 18,599 1.6 Total........... $1,009,149 $ 143,258 $1,152,407 100.0% Direct Premiums Written, Year Ended December 31, 2000 Massachusetts All Other States Total % of Total Personal Automobile...... $ 827,180 $ 103,496 $ 930,676 86.9% Commercial Automobile.... 43,243 104 43,347 4.0 Homeowners............... 65,662 16,498 82,160 7.7 Other Lines.............. 14,860 606 15,466 1.4 Total........... $ 950,945 $ 120,704 $1,071,649 100.0% Massachusetts Automobile Business In Massachusetts, private passenger automobile insurance is subject to extensive regulation. Owners of registered automobiles are generally required to maintain certain minimum automobile insurance coverages. With very limited exceptions, automobile insurers are required by law to issue a policy to any applicant seeking to obtain such coverages. Companies in Massachusetts are also assigned agents, known as Exclusive Representative Producers ("ERPs"), based primarily on market share, that have been unable to obtain a voluntary contract with an insurance carrier. Marketing and underwriting strategies for companies operating in Massachusetts are limited by maximum premium rates and minimum agency commission levels for personal automobile insurance, both of which are mandated by the 6 Massachusetts Commissioner of Insurance ("Commissioner"). In Massachusetts, accident rates, bodily injury claims, and medical care costs continue to be among the highest in the nation. According to the Automobile Insurers Bureau of Massachusetts ("A.I.B."), Massachusetts "has higher than average medical costs and liability claims involving attorneys". According to the A.I.B., Massachusetts personal automobile premium per policy, based on 1999 premium information, was 5th highest in the nation. During the three-year period from 1999 to 2001, average mandated Massachusetts personal automobile insurance premium rates decreased an average of 2.3% per year. The Commissioner approved no rate change in personal automobile premiums for 2002, as compared to an average rate decrease of 8.3% in 2001. Coinciding with the 2002 rate decision, the Commissioner also approved no change in the commission rate agents receive for selling private passenger automobile insurance from 12.3% in 2001. State Mandated Average Commerce Average Rate Year Rate Change Change Per Exposure 2002 0.0% 5.0%(Estimated) 2001 (8.3%) (1.9%) 2000 0.7% 6.2% 1999 0.7% 9.1% Although average mandated personal automobile premium rates decreased 8.3% in 2001, the Company's average rate decreased 1.9% per exposure. The 1.9% decrease for 2001 was primarily the result of the state mandated average rate decrease offset by decreases in the Safe Driver Insurance Plan ("SDIP") deviations for Step 9 and Step 10 drivers, the two best driver SDIP classifications in Massachusetts. The smaller Company decrease was also due to the facts that the rate decision did not anticipate purchases of new automobiles in the year to which the rate decision applied and, secondly, the Company's mix of personal automobile business differs from that of the industry. The 1999 average rate decision was partially driven by corrections for an industry error that had impacted prior year rate decisions. The industry error resulted from a miscalculation of industry expense allowances that had the effect of over-stating rates for 1991 through 1996. Mandated rates for 1997, 1998 and 1999 included an adjustment to recoup the effects of this error from the industry. The adjustment included in the rate decision to recoup the error was phased in during 1997, 1998 and 1999. The earned premium impact of this, coupled with the impact of a previous year imbalance in the SDIP, was approximately $14.0 million for 1999. The earnings per share after-tax impact resulting from lower earned premiums were estimated at $0.26 for 1999. The Company's performance in its personal and commercial automobile insurance lines is integrally tied to its participation in Commonwealth Automobile Reinsurers ("C.A.R."), a state-mandated reinsurance mechanism, which permits the Company and most other writers of automobile insurance in Massachusetts to reinsure any automobile risk that the insurer perceives to be under-priced at the premium level permitted by the Commissioner. All companies writing automobile insurance in Massachusetts share in the underwriting results of C.A.R. business for their respective product line or lines. Since its inception, C.A.R. has annually generated multi-million dollar underwriting losses in both its personal and commercial automobile pools. A company's proportionate share of the C.A.R. personal or commercial deficit (its participation ratio) is based upon its market share of the auto-mobile risks for the particular pool, adjusted by a utilization formula such that, in general, its participation ratio is disproportionately and adversely affected if its relative use of C.A.R. exceeds that of the industry, and favorably affected if its relative use of C.A.R. is less than that of the industry. Automobile insurers attempt to develop and implement underwriting strategies that will minimize their relative share of the C.A.R. deficit while maintaining acceptable loss ratios on risks not insured through C.A.R. Significant changes in the utilization of the C.A.R. private passenger pooling mechanism are not expected for 2002. Various C.A.R. participation formula changes have been fully implemented since 1993 with only minor changes since then. The Company's ERP strategy has been to voluntarily retain more of the types of private passenger automobile business that are factored as credits favorably impacting the utilization formula. These credits primarily result from voluntarily writing business in under-priced territories and for under-priced risks. As a result of increased voluntary retention in excess of the industry, 7 the credits impacting the utilization formula have favorably affected the Company's participation ratio. As indicated in the accompanying table, this ratio is several percentage points below the Company's estimated 23.3% share of the Massachusetts personal automobile market. The Company continues to expect the marketplace to make minor annual adjustments to find the optimum balance between voluntary and ceded writings. Company Private Passenger Participation Ratio for C.A.R. versus Market Share Company Participation Company Year Ratio in C.A.R. Market Share 2001* 16.8% 23.3% 2000 16.9% 22.3% 1999 16.5% 21.3% *Estimated The percentage of commercial automobile premiums ceded to C.A.R. by the industry was estimated by the Company to be 24% in 2001. The percentage of commercial automobile business ceded to C.A.R. by the Company was approximately 16.0%. C.A.R. depopulation over the last several years, coupled with C.A.R. rate increases for ceded commercial business, have led to a reduction in the size of the annual commercial automobile deficits. The Company intends to continue to respond to the incentives and disincentives provided by C.A.R. rules as deemed necessary and appropriate. The Company provides a separate rating tier for preferred Massachusetts commercial automobile business through Citation. Approximately 17% of the Massachusetts commercial automobile premiums produced by voluntary agents in 2001 were written by Citation. The Company expects that this secondary rating tier will continue to assist the Company in retaining its better commercial automobile accounts, while also further increasing the percentage of commercial automobile business that can be retained voluntarily by the Company in 2002 and beyond. The Company has actively pursued affinity group marketing programs since 1995. The primary purpose of affinity group marketing programs is to provide participating groups with a convenient means of purchasing private passenger automobile insurance through associations and employer groups. Emphasis is placed on writing larger affinity groups, although accounts with as few as 25 participants are considered. Affinity groups are eligible for rate discounts, which must be filed annually with the Division of Insurance. In general, the Company looks for affinity groups with mature/stable membership, favorable driving records and below average turnover ratios. Participants who leave the sponsoring group during the term of the policy are allowed to maintain the policy until expiration. At expiration, a regular Commerce policy may be issued through the agency at the insured's option. Since the latter part of 1995, Commerce has been a leader in affinity group marketing through agreements with the four American Automobile Association Clubs of Massachusetts ("AAA clubs") offering discounts on private passenger automobile insurance to the clubs' members who reside in Massachusetts. A 6% discount was approved for policies effective January 1, 2002, which is the same as the discount for 2001. Membership in these clubs is estimated to represent approximately one-third of the Massachusetts motoring public, and has been the primary reason for a 62.6% increase in the number of personal automobile exposures written by Commerce since year-end 1995 (the AAA affinity group program incepted in October of 1995). In 2001, total direct premiums written attributable to the AAA group business were $545,496 or 47.3% of the Company's total direct premiums written (63.4% of the Company's total Massachusetts personal automobile premium), an increase of 1.8% over 2000. Total exposures attributable to the AAA clubs group business were 581,455 or 63.3% of total Massachusetts personal automobile exposures in 2001, as compared to 559,696 or 64.5% in 2000. Of the total Massachusetts automobile exposures written through the AAA affinity group program by the Company, approximately 13.0% were written through insurance agencies owned by the AAA clubs (8.7% of total Massachusetts automobile exposures). The remaining 87.0% of the AAA group program was written through the Company's network of independent agents (91.3% of total Massachusetts automobile exposures). For additional details, refer to the table found on page 12 entitled "AAA Affinity Group Discount and SDIP Deviations". 8 Massachusetts law allows two years to reach the required group penetration level of 35%. Commerce has continued to maintain AAA member participation in excess of 35% through December 31, 2001, when it was estimated at approximately 40%. The two-year penetration requirement was waived by the Massachusetts Legislature for 2000, 2001 and 2002. Waiving the penetration requirements allows insurance companies to continue offering group discounts without reaching the 35% level. Commerce and the AAA clubs have agreed that Commerce shall be their exclusive under-writer of Massachusetts personal automobile group programs. A rolling three-year contract exists between Commerce and the AAA clubs which renews automatically and may be terminated upon a minimum of three years written notice to either party. Agreements for the Transfer of Massachusetts Business from Other Companies in 2002 The Company entered into an agreement on September 28, 2001, with Berkshire Mutual Insurance Company ("Berkshire") for the transfer of Massachusetts personal automobile business written by Berkshire to The Commerce Insurance Company, effective January 1, 2002. Under terms of the agreement, Commerce Insurance agreed to offer agency contracts to independent agencies that represent Berkshire for personal automobile insurance in Massachusetts. This will allow agents of Berkshire the opportunity to offer Commerce automobile insurance policies to their customers whose policies renew in 2002. Commerce will assume all of Berkshire's obligations for future policy years beyond 2001 under the Massachusetts residual market system, (commonly known as C.A.R.), including assignment of Berkshire's involuntary agents. The Company received a cash payment of $7,000 from Berkshire in early January, 2002. The Company announced the formation of a marketing alliance with Horace Mann Educators Corporation on October 18, 2001. Under the terms of an agency agreement between Commerce and Horace Mann Service Corporation ("HMSC"), a licensed brokerage agency in the State of Massachusetts, HMSC will provide its personal automobile customers with Commerce policies. New personal automobile policies sold by HMSC will be insured with Commerce, beginning no later than January 1, 2002. At the policy holders option, Massachusetts personal auto policies currently written by HMSC will convert to Commerce policies upon renewal in 2002. Other States Business Direct premiums written in states other than Massachusetts by Commerce West and American Commerce, increased $22,554 or 18.7%. Roughly half of this growth resulted from an increase of $11,505 or 44.5% in personal automobile direct premiums written by Commerce West. The growth from Commerce West is primarily attributable to non-standard automobile business. Commerce West began writing in this segment of the market in late 1999. Commerce West also began writing commercial automobile in late 2000, resulting in writings of $1,514 in 2001. American Commerce direct premiums written increased $9,655 or 10.2%, primarily due to an increase in personal automobile premiums of $7,319 or 9.4%. American Commerce also experienced a 13.4% increase in homeowners business. American Commerce, which writes business in 26 states, wrote greater than 90% of its business in eleven states. 9 Commerce West premiums and the eleven states with the highest percentages of premiums written by American Commerce are shown in the following table: % of Direct Premiums Company State Written by State 2001 2000 Commerce West California............ 89.8% 99.1% Oregon................ 10.2% 0.9 Total............ 100.0% 100.0% American Commerce Arizona............... 20.9% 21.5% Rhode Island.......... 14.3% 10.8% Ohio.................. 12.6% 11.6% Oregon................ 10.5% 10.2% Washington............ 8.0% 8.1% Oklahoma.............. 7.7% 6.4% Kentucky.............. 5.9% 5.8% Indiana............... 4.6% 3.5% West Virginia......... 2.5% 2.7% Idaho................. 2.5% 2.4% Tennessee............. 2.4% 2.2% Other states.......... 8.1% 14.8% Total............ 100.0% 100.0% The decrease in other states for American Commerce is primarily attributable to business in several states being moved to other insurance companies affiliated with the ownership of the agencies representing that business. These and some future moves for business in other states were anticipated at the time the Company negotiated the acquisition of American Commerce. Insurance Ratios Underwriting profit margins are reflected by the extent to which the combined ratio is less than 100%. This ratio is considered the best simple index of current underwriting performance of an insurer. During the five- year period ended December 31, 2001, the property and casualty insurance industry's combined ratio, as reported by A.M. Best and weighted to reflect the Company's product mix ("weighted industry average"), has ranged from a low of 100.1% in 1997 to a high of 109.7% in 2000 on a statutory accounting principles basis. During this same period of time, the Company's combined ratio has consistently remained below the weighted industry average, ranging from a low of 96.5% in 1997 to a high of 99.1% in 2001. On an average basis, the Company's combined ratio was 97.8% for the five-year period ended December 31, 2001 compared to a weighted industry average of 105.1%. Year Ended December 31, Company Statutory Ratios 2001 2000 1999 1998 1997 (unaudited) Loss and LAE Ratio................. 74.7% 71.7% 72.0% 71.6% 71.4% Underwriting Expense Ratio......... 24.4 25.1 26.5 26.5 25.1 Combined Ratio..................... 99.1% 96.8% 98.5% 98.1% 96.5% Industry Combined Ratio (all writers)(1)................... 108.9% 109.7% 104.4% 102.2% 100.1% (1) Source: Best's Review Preview (2002), as reported by A.M. Best for all property and casualty insurance companies and weighted to reflect the Company's product mix. The 2001 industry information is estimated by A.M. Best. 10 Investment Income and Net Realized Investment Gains and Losses The Company's total revenues were supplemented in fiscal 2001, 2000 and 1999 by net investment income of $99,611, $96,830 and $89,789, respectively. Beginning in the first quarter of 2001, the Company, in the 2001 and prior years' results, classified its undistributed equity in the earnings and losses on investments in closed-end preferred stock mutual funds in net realized investment gains and losses. For the year ended 2000, the undistributed equity in the earnings and losses of these funds was reported in net investment income. The Company believes the current year presentation provides a more appropriate classification for analysis of the on-going operations of the Company. Prior period results previously reflected in investment income, have been reclassified to realized gains and losses to conform with current period presentation. For the years ended December 31, 2001, 2000, and 1999 the Company reflected realized gains (losses) of $4.6 million, $26.6 million and ($22.4) million, respectively, as a result of this change. These investments are valued at original cost plus the cumulative undistributed equity in earnings and losses of the funds and adjusted over time by the premium or discount at the time of purchase to the applicable underlying net asset value of the funds. Also in 2001, the Company began to account for venture capital fund investments on an equity basis. The equity in the operating results of these funds has been reflected in realized gains and losses. Prior to this change, the operating results were not material and were therefore reflected in accumulated other comprehensive income and loss. For 2001, the Company had a net realized loss of $10.6 million, of which the largest component, $9.1 million, was attributable to venture capital fund investments. Regulatory Matters General Although the U.S. federal government does not directly regulate the insurance industry, federal initiatives often have an impact on the business. Congress and certain federal agencies continue to investigate the current condition of the insurance industry (encompassing both life and health and property and casualty insurance) in the United States in order to decide whether some form of federal role in the regulation of insurance companies would be appropriate. Congress conducts hearings relating, in general, to the solvency of insurers and has proposed federal legislation from time to time on this and other subjects. In November 1999, the Gramm-Leach-Bliley Act was signed into law. The Act (1) repealed the Glass-Steagall Act of 1933, which had prohibited the merger of banks and securities firms, and (2) substantially modified the Bank Holding Company Act of 1956, which had the effect of separating banking and insurance underwriting business. The law contains pro-visions that govern competition, created safe-harbor protections for specific state laws and established consumer protections that govern bank-insurance sales. At the state level, various forms of automobile insurance reform are continuously debated. New regulations and legislation are often proposed with the goal of reducing the need for premium increases. For further details, please refer to the general discussion on insurance regulation and premium rates beginning on page 5. Personal Automobile Insurance As previously mentioned, since 1995, the Company has been a leader in affinity group marketing in Massachusetts by providing discounts to members of the AAA clubs. Membership in these clubs is estimated to represent approximately one-third of the Massachusetts motoring public. The Company increased its Massachusetts private passenger automobile insurance exposures by 5.8%, ending the year with approximately 23.3% of the Massachusetts private passenger automobile market. 11 Through 2000, the Company offered its Massachusetts customers safe driver deviations to drivers with SDIP classifications of either Steps 9 or 10 and to only Step 9 drivers in 2001. Safe driver deviations are rate discounts based on the customer's driving record and resulting SDIP classification and must be approved annually by the Commissioner. Steps 9 and 10 are the two best driver SDIP classifications in Massachusetts, representing drivers with no at-fault accidents and not more than one minor moving vehicle violation in the last six years. The accompanying table depicts the AAA Affinity Group Discount, SDIP Deviations and their combined reduction from Massachusetts average mandated rates: AAA Affinity Group Discount and SDIP Deviations 2002* 2001 2000 1999 AAA Affinity Group Discount................. 6.0% 6.0% 6.0% 6.0% SDIP Step 9 Deviation....................... 0.0% 2.0% 6.0% 8.0% SDIP Step 10 Deviation...................... 0.0% 0.0% 2.0% 3.0% Combined AAA Affinity Group Discount and Step 9 Deviation.......................... 6.0% 7.9% 11.6% 13.5% Combined AAA Affinity Group Discount and Step 10 Deviation......................... 6.0% 6.0% 7.9% 8.8% *For policies with effective dates as of January 1, 2002 or thereafter. In 2002, in response to the average personal automobile rate decisions over the last several years, the Company did not file for SDIP Step 9 or Step 10 deviations, for policies incepting in the 2002 calendar year. During 2001, 55.0% of the Company's exposures were eligible for Step 9 deviations, versus 55.1% and 14.0%, eligible for Step 9 and Step 10 deviations in 2000. Risk-Based Capital In order to enhance the regulation of insurer insolvency, the National Association of Insurance Commissioners ("NAIC") developed a formula and model law to provide for Risk-Based Capital ("RBC") requirements for property and casualty insurance companies. RBC require-ments are designed to assess capital adequacy and to raise the level of protection that statutory surplus provides for policyholder obligations. The RBC model for property and casualty insurance companies measures three major areas of risk facing property and casualty insurers: (i) underwriting, which encompasses the risk of adverse loss development and inadequate pricing; (ii) declines in asset values arising from credit risk; and, (iii) other business risks from investments. Insurers having less statutory surplus than required by the RBC calculation will be subject to varying degrees of regulatory action, depending on the level of capital inadequacy. The RBC model formula proposes four levels of regulatory action. The extent of regulatory intervention and action increases as the percentage of surplus to RBC falls. The first level, the Company Action Level (as defined by the NAIC), requires an insurer to submit a plan of corrective actions to the regulator if surplus falls below 200% of the RBC amount. The Regulatory Action Level (as defined by the NAIC) requires an insurer to submit a plan containing corrective actions and permits the Commissioner to perform an examination or other analysis and issue a corrective order if surplus falls below 150% of the RBC amount. The Authorized Control Level (as defined by the NAIC) allows the regulator to rehabilitate or liquidate an insurer in addition to the aforementioned actions if surplus falls below 100% of the RBC amount. The fourth action level is the Mandatory Control Level (as defined by the NAIC), which requires the regulator to rehabilitate or liquidate the insurer if surplus falls below 70% of the RBC amount. 12 The following table provides the key RBC information for the Company's insurance subsidiaries, Commerce, Citation, Commerce West, and American Commerce: Commerce American (Dollars in millions) Commerce Citation West Commerce At December 31, 2001 Statutory surplus............. $ 609 $ 107 $ 28 $ 84 200% RBC Company action level. 184 4 7 20 Statutory surplus in excess of RBC Company action level. $ 425 $ 103 $ 21 $ 64 RBC amounts................... $ 92 $ 2 $ 4 $ 10 % of surplus to RBC amounts... 662.0% 5,350.0% 700.0% 840.0% Year Ended December 31, 2001 Compared to Year Ended December 31, 2000 Premiums The following table compares direct premiums written, net premiums written and earned premiums for the years ended December 31, 2001 and 2000: Years Ended December 31, 2001 2000 $ Change % Change Direct Premiums Written: Personal Automobile in Massachusetts...... $ 859,922 $ 827,180 $ 32,742 4.0% Personal Automobile in All Other States... 122,320 103,496 18,824 18.2% Commercial Automobile in Massachusetts.... 58,088 43,243 14,845 34.3% Commercial Automobile in All Other States. 1,514 104 1,410 * Homeowners in Massachusetts............... 73,254 65,662 7,592 11.6% Homeowners in All Other States............ 18,710 16,498 2,212 13.4% Other Lines in Massachusetts.............. 17,885 14,860 3,025 20.4% Other Lines in All Other States........... 714 606 108 17.8% Total Direct Premiums Written.......... $1,152,407 $1,071,649 $ 80,758 7.5% Net Premiums Written: Personal Automobile in Massachusetts...... $ 864,900 $ 839,394 $ 25,506 3.0% Personal Automobile in All Other States... 122,256 103,719 18,537 17.9% Commercial Automobile in Massachusetts.... 60,986 44,848 16,138 36.0% Commercial Automobile in All Other States. 1,477 104 1,373 * Homeowners in Massachusetts............... 20,364 17,547 2,817 16.1% Homeowners in All Other States............ 4,576 (1,658) 6,234 * Other Lines in Massachusetts.............. 4,236 4,916 (680) (13.8%) Other Lines in All Other States........... 172 41 131 319.5% Total Net Premiums Written............. $1,078,967 $1,008,911 $ 70,056 6.9% Earned Premiums: Personal Automobile in Massachusetts...... $ 776,552 $ 714,972 $ 61,580 8.6% Personal Automobile in All Other States... 116,479 100,101 16,378 16.4% Commercial Automobile in Massachusetts . 43,008 32,548 10,460 32.1% Commercial Automobile in All Other States. 711 19 692 * Homeowners in Massachusetts............... 19,119 17,364 1,755 10.1% Homeowners in All Other States............ 3,731 4,186 (455) (10.9%) Other Lines in Massachusetts.............. 3,290 3,434 (144) (4.2%) Other Lines in All Other States........... 158 162 (4) (2.5%) Assumed Premiums from C.A.R............... 80,176 81,300 (1,124) (1.4%) Assumed Premiums from Other than C.A.R.... 428 397 31 7.8% Total Earned Premiums.................. $1,043,652 $ 954,483 $ 89,169 9.3% Earned Premiums in Massachusetts.......... $ 841,969 $ 768,318 $ 73,651 9.6% Earned Premiums-Assumed................... 80,604 81,697 (1,093) (1.3%) Earned Premiums in All Other States....... 121,079 104,468 16,611 15.9% Total Earned Premiums.................. $1,043,652 $ 954,483 $ 89,169 9.3% *Calculation is not meaningful. 13 The $32,742 or 4.0% increase in Massachusetts personal automobile direct premiums written resulted primarily from increases of 5.8% and 7.1% in the number of Massachusetts personal automobile exposures for liability and physical damage coverage, respectively, offset in 2001 by decreases in rates for the coverage types noted below. The components of these changes from the previous year for 2001 and 2000 were as follows: 2001 2000 Coverage Type Rate Change (1) Rate Change (1) Liability: Bodily Injury................. (2.1%) 1.0% Personal Injury Protection.... (12.9%) 6.4% Property Damage to Others..... 1.0% 20.8% Physical Damage: Collision..................... (0.1%) 1.7% Comprehensive................. (7.6%) 2.4% Total (2)................. (1.9%) 6.2% (1) Represents change in the Company's average rate per exposure from the Company's prior year average rate for Massachusetts private passenger automobile premiums. (2) The total rate change depicted is the result of the weighted average of premiums written for all coverages divided by liability exposures only, due to the fact that all exposures are required to carry liability coverage. The above percentage changes were primarily the result of rate modifications in the individual coverage components in the 2001 state mandated rates, offset by changes in the Company's safe driver rate deviations. The combination of these factors resulted in a 1.9% decrease in the average personal automobile premium per exposure in 2001. Despite the 2001 state mandated average rate decrease of 8.3%, the smaller Company decrease in the average personal automobile premium per exposure was primarily due to the above noted changes coupled with the fact that the rate decision does not anticipate purchases of new auto-mobiles in the year to which the rate decision applies and the Company's mix of personal automobile business differs from that of the industry. In 2001, the Company offered its customers safe driver deviations of 2.0% to drivers with SDIP classifications of Step 9 and 0.0% for Step 10 (6.0% for Step 9 and 2.0% for Step 10 in 2000). As shown in the table found on page 12, the AAA affinity group discount for 2001 was established at 6.0%, which was unchanged from 2000. In 2001, for drivers who qualified, the Company's AAA affinity group discount and safe driver deviations could be combined for up to a 7.9% reduction (11.6% in 2000) from state mandated rates. Other states personal automobile direct premiums written increased $18,824 or 18.2%, however, an overall depressed rate environment resulted in diminished underwriting profits. The Company continues to evaluate a number of its other than Massachusetts state rating structures, has filed for increases in several states and will seek additional rate increases where appropriate. Personal automobile direct premiums written by American Commerce increased $7,319 or 9.4% to $85,124 as compared to $77,805 due primarily to book rollovers of business from existing agents, partially offset by decreases in states where the Company is not actively pursuing writings. Personal automobile direct premiums written from Commerce West increased $11,505 or 44.5% to $37,196 as compared to $25,691. Both companies target preferred insurance risks, however Commerce West's recent growth is attributable to the introduction of a non-standard auto product in late 2000. Both American Commerce and Commerce West write predominantly personal automobile insurance. American Commerce writes personal automobile insurance in 26 states while Commerce West writes personal automobile insurance in the states of California and Oregon. Personal automobile policies for both companies are written primarily for a policy term of six months. Homeowner and other policies in all states are written primarily for a policy term of one year. 14 Direct premiums written for Massachusetts commercial automobile insurance increased by $14,845 or 34.3%, due primarily to an increase of approximately 9.0% in the number of policies written, combined with a 23.5% increase in the average commercial automobile premium per policy. The increase in premium per policy was attributable to a hardening of the commercial automobile market, primarily in larger commercial accounts. The Company experienced an increase of approximately $3,700 from policies in excess of $50. In addition, rates for other voluntary commercial automobile policies have increased moderately, combined with an approximate 10% increase in rates for policies written through C.A.R. The increased business was attributable to the Company's initiative to expand writings. Direct premiums written for Massachusetts homeowners insurance increased by $7,592 or 11.6% due primarily to a 6.4% increase in the number of Massachusetts policies written coupled with a 5.0% increase in the average Massachusetts premium per policy. The increase in business was primarily attributable to existing and newly appointed agents. Other states homeowners insurance written by American Commerce increased $2,212 or 13.4% to $18,710 due primarily to book rollovers of business from existing agents. The $70,056 or 6.9% increase in net premiums written was primarily due to the growth in direct premiums written as described above offset by an increase in premiums ceded to C.A.R. coupled with an increase in premiums ceded to reinsurers other than C.A.R. Net premiums written for homeowners in all other states increased $6,234, with net premiums written of $4,576 in 2001, as compared to ($1,658) in 2000. The reason for negative written premium in 2000 was due to American Commerce joining the quota share reinsurance agreement effective January 1, 2000. An unearned premium transfer of $6,033 occurred effective January 1, 2000, which has a direct impact to net written premium. The $89,169 or 9.3% increase in earned premiums during 2001, as compared to 2000, was primarily due to increases in written exposures for Massachusetts personal automobile liability and physical damage, coupled with an increase in earned premium per exposure. The increase in earned premium per exposure occurs (versus a decrease in written premium per exposure) because of the time lag in earning the premium once it is written. This resulted in a $61,580 or 8.6% increase for Massachusetts personal automobile earned premium. Investment Income Net investment income is affected primarily by the composition of the Company's investment portfolio and yield thereon. The following table summarizes the composition of the Company's investment portfolio, at cost, at December 31, 2001 and 2000 (the Company's investment portfolio, at market and equity is shown in the table on page 25): Investments, at cost December 31, % of % of 2001 Invest. 2000 Invest. GNMA & FNMA mortgage-backed bonds...... $ 98,198 6.7% $ 67,274 4.7% Corporate bonds........................ 133,506 9.1 130,775 9.1 U.S. Treasury bonds and notes.......... 104 - 3,428 0.2 Tax exempt state and municipal bonds... 386,967 26.2 464,404 32.1 Total fixed maturities............. 618,775 42.0 665,881 46.1 Preferred stocks....................... 256,582 17.4 215,823 14.9 Common stocks.......................... 87,704 5.9 87,704 6.1 Closed-end preferred stock mutual funds 294,948 20.0 327,980 22.7 Mortgages and collateral loans (net of allowance for possible loan losses).. 39,505 2.7 51,661 3.6 Cash and cash equivalents.............. 148,630 10.1 70,521 4.9 Other investments...................... 28,291 1.9 25,475 1.7 Total investments.................. $1,474,435 100.0% $1,445,045 100.0% 15 The Company's investment strategy is to maximize after-tax investment income through investing in high quality securities coupled with acquiring equity investments, which may forgo current investment yield in favor of potential higher yielding capital appreciation in the future. As depicted in the following table, 2001 net investment income increased $2,781 or 2.9%, compared to 2000, principally as a result of an increase in average invested assets (at cost), offset by a decrease in yield. The decrease in yield is primarily due to lower short-term yields on larger cash and cash equivalent balances, coupled with an environment of higher yielding fixed maturities being called. The Company continues to monitor interest rates on long-term securities and intends to maintain its high cash position until such time as the Company believes long-term rates have appropriately firmed. Net investment income as a percentage of total average investments was 6.6% in 2001 compared to 6.9% for 2000. Net investment income after tax as a percentage of total average investments was 5.3% and 5.7% for 2001 and 2000, respectively. Investment Return Years Ended December 31, 2001 2000 Average month-end investments (at cost)... $1,506,485 $1,395,159 Net investment income before tax.......... 99,611 96,830 Net investment income after-tax........... 79,172 79,547 Net investment income as a percentage of average net investments (at cost).... 6.6% 6.9% Net investment income after-tax as a percentage of average net investments (at cost)................... 5.3% 5.7% Premium Finance and Service Fees Premium finance and service fees increased $2,592 or 17.0% during 2001, as a result of increased premiums as discussed earlier. Amortization of Excess of Book Value of Subsidiary Interest over Cost As a result of the acquisition of American Commerce (see "Management's Discussion and Analysis of Financial Condition and Results of Operations - General" and "Notes to Consoli-dated Financial Statements - NOTES A12 and A17"), the amount representing the excess of the fair value of the net assets acquired over the purchase price at January 29, 1999 was $16,947. This amount is being amortized into revenue on a straight-line basis over a five-year period. The amount amortized into revenue in 2001 was $3,389, compared to $3,390 in 2000. Investment Gains and Losses Net realized investment losses totaled $10,633 during 2001 as compared to gains of $29,550 in 2000. Of the net realized losses during 2001, $9,071 was a result of the Company's venture capital fund investments. These investments primarily provide seed capital for start- up companies with emerging high technology initiatives in the financial services industry. These investments are made in limited partnerships and the Company's exposure to loss is limited to its actual investment. In 2001, the Company began to account for these investments on an equity basis. The equity in the operating results of these funds has been reflected in realized gains and losses. Prior to this change, the operating results were not material and were therefore reflected in accumulated other comprehensive income and loss. Also during 2001, the undistributed operating results of closed-end preferred stock mutual funds have been reflected in realized gains and losses. Year-end December 31, 2000 period results previously reflected in investment income, have been reclassified to realized gains and losses to conform with current period presentation. During 2001 and 2000, the Company reflected realized gains of $4,582 and $26,575, respectively, as a result of this change. 16 Gross realized gains and losses for the years ended December 31, 2001 and December 31, 2000 were as follows: 2001 2000 Gross Gross Gross Gross Realized Realized Realized Realized Gains Losses Gains Losses Fixed maturities......... $ 957 $ (3,773) $ 223 $ (3,995) Preferred stocks......... 128 (3,820) 1,748 (462) Common stocks............ 1,526 (923) 4,370 - Closed-end preferred stock mutual funds*.... 5,197 (615) 26,641 (66) Venture capital fund investments............ - (9,071) 460 - Other investments........ - (239) 631 - Total............... $ 7,808 $ (18,441) $ 34,073 $ (4,523) * Includes $3,215 in 2001 and $9,260 in 2000, respectively, relating to the amortization of the net discount, at the time of purchase, of these securities. Gross accumulated other comprehensive income and losses at December 31, 2001 and December 31, 2000 were as follows: December 31, 2001 December 31, 2000 Gross Gross Gross Gross Accumulated Accumulated Accumulated Accumulated Other Other Other Other Comprehensive Comprehensive Comprehensive Comprehensive Income Losses Income Losses Fixed maturities......... $ 17,994 $ (10,287) $ 16,247 $ (12,193) Preferred stocks......... 6,289 (14,770) 999 (16,739) Common stocks............ 21,590 (1,836) 28,126 (3) Other investments........ - - 1,327 - Total............... $ 45,873 $ (26,893) $ 46,699 $ (28,935) Loss and Loss Adjustment Expenses Losses and loss adjustment expenses ("LAE") incurred increased $91,386 or 13.3% in 2001. Massachusetts operations experienced declining underwriting results primarily due to increased losses in the homeowners property business and in comprehensive personal automobile, due to more adverse weather conditions compared to last year. The ratio of net incurred losses, excluding LAE, to premiums earned ("pure loss ratio") on Massachusetts personal automobile was 65.4% in 2001 compared to 63.1% in 2000. The commercial automobile pure loss ratio increased to 61.8% in 2001 compared to 59.7% in 2000. This increase was primarily due to higher bodily injury losses and to higher physical damage losses coupled with worse experience in the business assumed from C.A.R. during this period. For Massachusetts homeowners (gross of reinsurance), the pure loss ratio was 47.6% in 2001 compared to 40.0% in 2000. This increase was the result of more claims for Massachusetts homeowner business due to less favorable weather conditions, as compared to last year, primarily during the first six months of 2001. Pure loss ratios of subsidiaries in other states increased to 67.5% in 2001 compared to 62.9% in 2000. The loss ratio (on a statutory basis) for Commerce West and American Commerce was 85.1% and 84.4%, respectively, in 2001, compared to 69.3% and 84.5% respectively, in 2000. The increase in the loss ratio for Commerce West was primarily attributable to a substantial increase in non-standard automobile writings with loss ratios that are significantly higher than their regular business. 17 Policy Acquisition Costs Policy acquisition costs expensed increased by $17,613 or 7.2% in 2001. As a per-centage of net premiums written, the Company's statutory underwriting expense ratio for 2001 was 24.4% compared to 25.1% in 2000. The decreased 2001 underwriting expense ratio resulted primarily from a lower provision for accrued contingent commissions, lower insolvency assessments and lower expenses due to the continued effects of certain cost reduction programs. The 2000 underwriting ratio includes a $4,900 charge versus $1,244 in 2001, representing the Company's allocation from the Massachusetts Insurers Insolvency Fund. The underwriting expense ratio (on a statutory basis) for Commerce West was 32.7% for 2001 as compared to 35.8% for 2000. The underwriting expense ratio (on a statutory basis) for American Commerce, was 32.6% for 2001 compared to 29.3% for 2000. Income Taxes The Company's effective tax rate was 20.1% and 22.5% for the years ended December 31, 2001 and 2000, respectively. In both years the effective rate was lower than the statutory rate of 35% primarily due to tax-exempt interest income and the corporate dividends received deduction. Minority Interest in Net Loss of Subsidiary As a result of the joint venture with AAA SNE and acquisition of American Commerce (see "Management's Discussion and Analysis of Financial Condition and Results of Operations - General" and "Notes to Consolidated Financial Statements - NOTES A13 and A17"), the Company's interest in ACIC Holding Co., Inc., through Commerce, a wholly-owned subsidiary of CHI, is represented by ownership of 80% of the outstanding shares of common stock at December 31, 2001. AAA SNE maintains a 20% common stock ownership. The minority interest of $863 included in the consolidated statement of earnings for 2001 represents 20% of the net loss for ACIC Holding Co., Inc., calculated after the $9,582 preferred stock dividend paid to Commerce, to the extent of the minority interest. This compares to $320 minority interest in net loss of subsidiary after $9,178 in preferred stock dividends paid to Commerce in 2000. During the third quarter of 2001, the net losses of ACIC Holding Co., Inc. exceeded the minority interest balance sheet component. Net Earnings Net earnings decreased $38,986 or 29.5% to $93,094 during 2001 as compared to $132,080 in 2000. Operating earnings, which exclude the after-tax impact of net realized investment gains and losses, decreased $10,751 or 9.8% to $98,880 ($2.94 per share basic and $2.93 per share diluted) during 2001 as compared to $109,631 ($3.21 per share basic and diluted) in 2000, as a result of the factors previously mentioned. 18 Year Ended December 31, 2000 Compared to Year Ended December 31, 1999 Premiums The following table compares direct premiums, net premiums written and earned premiums for the years ended December 31, 2000 and 1999: Years Ended December 31, 2000 1999 Change % Change Direct Premiums Written: Personal Automobile in Massachusetts...... $ 827,180 $731,329 $ 95,851 13.1% Personal Automobile in All Other States... 103,496 92,297* 11,199 12.1% Commercial Automobile in Massachusetts.... 43,243 36,616 6,627 18.1% Commercial Automobile in All Other States. 104 - 104 - Homeowners in Massachusetts............... 65,662 59,981 5,681 9.5% Homeowners in All Other States............ 16,498 14,378* 2,120 14.7% Other Lines in Massachusetts.............. 14,860 13,027 1,833 14.1% Other Lines in All Other States........... 606 521* 85 16.3% Total Direct Premiums Written.......... $1,071,649 $948,149 $123,500 13.0% Net Premiums Written: Personal Automobile in Massachusetts...... $ 839,394 $747,402 $ 91,992 12.3% Personal Automobile in All Other States... 103,719 91,640* 12,079 13.2% Commercial Automobile in Massachusetts.... 44,848 38,593 6,255 16.2% Commercial Automobile in All Other States. 104 - 104 - Homeowners in Massachusetts............... 17,547 16,304 1,243 7.6% Homeowners in All Other States............ (1,658) 13,543* (15,201) (112.2%) Other Lines in Massachusetts.............. 4,916 4,193 723 17.2% Other Lines in All Other States........... 41 318* (277) (87.1%) Total Net Premiums Written............. $1,008,911 $911,993 $ 96,918 10.6% Earned Premiums: Personal Automobile in Massachusetts...... $ 714,972 $633,746 $ 81,226 12.8% Personal Automobile in All Other States... 100,101 91,357* 8,744 9.6% Commercial Automobile in Massachusetts.... 32,548 29,219 3,329 11.4% Commercial Automobile in All Other States. 19 - 19 - Homeowners in Massachusetts............... 17,364 16,830 534 3.2% Homeowners in All Other States............ 4,186 12,032* (7,846) (65.2%) Other Lines in Massachusetts.............. 3,434 3,190 244 7.6%) Other Lines in All Other States........... 162 755* (593) (78.5%) Assumed Premiums from C.A.R............... 81,300 84,356 (3,056) (3.6%) Assumed Premiums from Other than C.A.R.... 397 345 52 15.1% Total Earned Premiums.................. $ 954,483 $871,830 $ 82,653 9.5% Earned Premiums in Massachusetts.......... $ 768,301 $682,985 $ 85,316 12.5% Earned Premiums-Assumed................... 81,697 84,701 (3,004) (3.5%) Earned Premiums in All Other States....... 104,485 104,144* 341 0.3% Total Earned Premiums.................. $ 954,483 $871,830 $ 82,653 9.5% *Includes eleven-month results of American Commerce since the January 29, 1999 acquisition. 19 The $95,851 or 13.1% increase in Massachusetts personal automobile direct premiums written resulted primarily from increases of 6.4% and 8.5% in the number of Massachusetts personal automobile exposures for liability and physical damage coverage, respectively, coupled in 2000 with increases in rates for the coverage types noted below. The components of these changes from the previous year for 2000 and 1999 were as follows: 2000 1999 Coverage Type Rate Change (1) Rate Change (1) Liability: Bodily Injury................. 1.0% (1.9%) Personal Injury Protection.... 6.4% 11.0% Property Damage to Others..... 20.8% 9.1% Physical Damage: Collision..................... 1.7% 25.2% Comprehensive................. 2.4% 11.7% Total (2)................. 6.2% 9.1% (1) Represents change in the Company's average rate per exposure from the Company's prior year average rate charged for Massachusetts private passenger automobile premiums. (2) The total rate change depicted is the result of the weighted average of premiums written for all coverages divided by liability exposures only, due to the fact that all exposures are required to carry liability coverage. The above percentage changes were primarily the result of rate modifications in the individual coverage components in the 2000 state mandated average rate increase, combined with changes in the Company's safe driver rate deviations. The combination of these factors resulted in a 6.2% increase in the average personal automobile premium per exposure in 2000. Despite the 2000 state mandated average rate increase of only 0.7%, the Company's increase in the average personal automobile premium per exposure was primarily due to the above noted changes coupled with the fact that the rate decision does not anticipate purchases of new automobiles in the year to which the rate decision applies and the Company's mix of personal automobile business differs from that of the industry. In 2000, the Company offered its customers safe driver deviations of 6.0% to drivers with SDIP classifications of Step 9 and 2.0% for Step 10 (8.0% for Step 9 and 3.0% for Step 10 in 1999). As shown in the table found on page 12, the AAA affinity group discount for 2000 was established at 6.0%, which was unchanged from 1999. In 2000, for drivers who qualified, the Company's AAA affinity group discount and safe driver deviations could be combined for up to a 11.6% reduction (13.5% in 1999) from state mandated rates. Direct premiums written for commercial automobile insurance increased by $6,627 or 18.1%, due primarily to an increase of approximately 10.1% in the number of policies written, combined with a 6.9% increase in the average commercial automobile premium per policy. The increased business was attributable to the Company's intention to expand writings coupled with increased business due to the insolvency of Trust Insurance Company ("Trust"), a former Massachusetts insurance company that was placed in receivership in 2000. Direct premiums written for homeowners insurance increased by $7,801 or 10.5% due primarily to a 13.5% increase in the number of Massachusetts policies written offset by a 3.0% decrease in the average Massachusetts premium per policy, coupled with an additional month premium from American Commerce. The increased business was primarily attributable to the previously mentioned Trust insolvency. The $96,918 or 10.6% increase in net premiums written was due to the growth in direct premiums written as described above, offset by a decrease of premiums assumed from C.A.R. The decrease in premiums assumed from C.A.R. was the result of fewer premiums ceded to C.A.R. by the servicing carriers in 2000 as compared to 1999. Premiums ceded to reinsurers other than C.A.R. increased $22,289 or 40.8% as compared to 1999 as a result of American Commerce joining the quota-share reinsurance program effective January 1, 2000 and increases in Massachusetts homeowners premiums. 20 The $82,653 or 9.5% increase in earned premiums during 2000 as compared to 1999 was primarily due to increases to the average rates per exposure for Massachusetts personal automobile liability and physical damage, and the increased business due to the insolvency of Trust mentioned previously. This resulted in an $85,316 or 12.5% increase for Massachusetts earned premiums. The remaining changes were attributable to a $3,004 or 3.5% decrease in earned premiums assumed from C.A.R. offset by $341, or 0.3% increase in earned premiums from all other states, primarily attributable to American Commerce whose year to date 2000 results reflect a full twelve months as compared to eleven months in 1999, offset by the effect of ceded earned premium to the quota share treaty. Investment Income Net investment income is affected primarily by the composition of the Company's investment portfolio and yield thereon. The following table summarizes the composition of the Company's investment portfolio, at cost, at December 31, 2000 and 1999: Investments, at cost December 31, % of % of 2000 Invest. 1999 Invest. GNMA & FNMA mortgage-backed bonds...... $ 67,274 4.7% $ 82,349 6.1% Corporate bonds........................ 130,775 9.1 45,147 3.3 U.S.Treasury bonds and notes........... 3,428 0.2 3,616 0.3 Tax exempt state and municipal bonds... 464,404 32.1 530,333 39.2 Total fixed maturities............. 665,881 46.1 661,445 48.9 Preferred stocks....................... 215,823 14.9 230,934 17.1 Common stocks.......................... 87,704 6.1 83,984 6.2 Closed-end preferred stock mutual funds 327,980 22.7 267,956 19.8 Mortgages and collateral loans (net of allowance for possible loan losses).. 51,661 3.6 72,451 5.4 Cash and cash equivalents.............. 70,521 4.9 22,535 1.7 Other investments...................... 25,475 1.7 13,130 0.9 Total investments.................. $1,445,045 100.0% $1,352,435 100.0% The Company's investment strategy is to maximize after-tax investment income through high quality securities coupled with acquiring equity investments, which may forgo current investment yield in favor of potential higher yielding capital appreciation in the future. As depicted in the accompanying table, net investment income before taxes increased $7,041 or 7.8%, compared to 1999, principally as a result of an increase in average invested assets (at cost). Net investment income as a percentage of total average investments was 6.9% in 2000, compared to 6.8% in 1999. Net investment income after tax as a percentage of total average investments was 5.6% in 2000 and 6.3% in 1999. Investment Return Years Ended December 31, 2000 1999 Average month-end investments (at cost)... $1,395,159 $1,326,098 Net investment income before tax.......... 96,830 89,789 Net investment income after-tax........... 79,547 74,970 Net investment income as a percentage of average net investments (at cost).... 6.9% 6.8% Net investment income after-tax as a percentage of average net investments (at cost)................... 5.7% 5.7% Premium Finance and Service Fees Premium finance and service fees increased $453 or 3.1% during 2000. 21 Amortization of Excess of Book Value of Subsidiary Interest over Cost As a result of the acquisition of American Commerce (see "Management's Discussion and Analysis of Financial Condition and Results of Operations - General" and "Notes to Consolidated Financial Statements - NOTES A12 and A17"), the amount representing the excess of the fair value of the net assets acquired over the purchase price at January 29, 1999 was $16,947. The amount is being amortized into revenues on a straight-line basis over a five-year period. The amount amortized into revenues in 2000 was $3,390, compared to $3,019 in 1999. Investment Gains and Losses During the fourth quarter of 2000, the Company changed its policy in regard to its investments in certain closed-end preferred stock mutual funds. On a forward going basis, the Company intends to take a proactive posture to affect the overall investment performance of these funds. The Company's ownership position of these various funds at December 31, 2000 range from 23% to 48% of outstanding shares. The level of ownership and new investment policy requires the company to account for these investments on an equity basis. The equity method requires that the investments are to be valued at original cost plus the cumulative equity in the earnings and losses of the funds and adjusted over time by the premium or discount at the time of purchase to the applicable underlying net asset value of the funds. Prior to the policy change, the Company reported the income on a cash basis, valued the investments at quoted market prices and recorded the change in quoted market prices through comprehensive income. The results of prior accounting periods impacted by this change have been restated. During 2001, the undistributed operating results of closed-end preferred stock mutual funds have been reflected in realized gains and losses. Year-end December 31, 2000 period results previously reflected in investment income, have been reclassified to realized gains and losses to conform with current period presentation. During 2000 the Company reflected a realized gain of $26,575 versus a loss in 1999 of $22,401, as a result of this change. Gross realized gains and losses for the years ended December 31, 2000 and December 31, 1999 were as follows: 2000 1999 Gross Gross Gross Gross Realized Realized Realized Realized Gains Losses Gains Losses Fixed maturities.................... $ 223 $ (3,995) $ 458 $ (6,449) Preferred stocks.................... 1,748 (462) 207 (451) Closed-end preferred stock mutual funds............................. 26,641 (66) 1,900 (24,301) Common stocks....................... 4,370 - 16,080 (5,057) Venture capital fund investments.... 460 - 888 - Other investments................... 631 - 347 - Total.......................... $ 34,073 $ (4,523) $ 19,880 $(36,258) 22 Gross accumulated other comprehensive income and losses for December 31, 2000 and December 31, 1999 were as follows: December 31, 2000 December 31, 1999 Gross Gross Gross Gross Accumulated Accumulated Accumulated Accumulated Other Other Other Other Comprehensive Comprehensive Comprehensive Comprehensive Income Losses Income Losses Fixed maturities.......... $ 16,247 $ (12,193) $ 5,221 $ (19,328) Preferred stocks.......... 999 (16,739) 782 (20,667) Common stocks............. 28,126 (3) 1,305 (7,941) Other investments......... 1,327 - 1,009 - Total..................... $ 46,699 $ (28,935) $ 8,317 $ (47,936) The accumulated other comprehensive income on fixed maturities increased significantly as a result of the favorable performance in the bond market due to lower interest rates in 2000. Long-term interest rates (30-year Treasury Bond) decreased to 5.46% at December 31, 2000 from 6.48% at December 31, 1999. Loss and Loss Adjustment Expenses Losses and loss adjustment expenses ("LAE") incurred increased $61,067 or 9.8% in 2000. As a percentage of premiums earned, losses and LAE incurred for 2000 was 71.7% compared to 72.0% in 1999. The Company experienced higher assumed residual market losses during 2000, which were offset by improved voluntary loss ratios in Massachusetts. Additionally in 2000, the loss ratio was adversely impacted by approximately $8,000 of expense (0.8% of the loss ratio) attributable to the Trust insolvency. Also included in the 2000 increase in incurred expense is approximately $6,300 in higher corporate expenses which are allocated to losses and LAE for book value appreciation rights, director retirement compensation and state income taxes on non-insurance subsidiaries. The ratio of net incurred losses, excluding LAE, to premiums earned ("pure loss ratio") on personal automobile was 63.2% in 2000 compared to 65.1% in 1999. The decrease to the personal automobile pure loss ratio was primarily due to an increase in redundancies arising from prior accident years, and decreases in the cost of adjusting losses. The commercial automobile pure loss ratio decreased to 59.7% in 2000 compared to 60.3% in 1999. For homeowners, the pure loss ratio was 40.0% in 2000 compared to 35.9% in 1999. The increase was primarily due to fewer liability redundancies in 2000 compared to 1999. The loss ratio (on a statutory basis) for Commerce West was 69.3% for 2000 as compared to 71.2% in 1999. The loss ratio (on a statutory basis) for American Commerce was 84.5% for 2000 as compared to its eleven-month loss ratio of 75.8% in 1999. Policy Acquisition Costs Policy acquisition costs expensed increased by $9,597 or 4.1% in 2000. As a percentage of net premiums written, the Company's statutory underwriting expense ratio for 2000 was 25.1% compared to 26.5% in 1999. The decreased 2000 underwriting expense ratio resulted primarily from lower Massachusetts direct automobile commissions associated with a decrease in the state mandated minimum commissions, a lower provision for accrued contingent commissions, and lower expenses due to the continued effects of certain cost reduction programs, partially offset by the Trust insolvency assessment. The 2000 underwriting ratio includes a $4,900 charge (0.5% of the underwriting expense ratio) representing the Company's allocation from the Massachusetts Insurers Insolvency Fund for this insolvency. Also included in the 2000 increase in policy acquisition costs expensed is approximately $5,800 in higher corporate expenses which are allocated to policy acquisition costs for book value appreciation rights, director retirement compensation and state income taxes on non-insurance subsidiaries. The underwriting expense ratio (on a statutory basis) for Commerce West was 35.8% for 2000 as compared to 40.9% for 1999. The underwriting expense ratio (on a statutory basis) for American Commerce, was 29.3% for 2000 compared to its eleven-month expense ratio of 31.4% for 1999. 23 Income Taxes The Company's effective tax rate was 22.5% and 16.0% for the years ended December 31, 2000 and 1999, respectively. In both years the effective rate was lower than the statutory rate of 35% primarily due to tax-exempt interest income and the corporate dividends received deduction. The higher effective tax rate for 2000 was the result of both the tax- exempt interest and the dividends received deduction comprising a lesser portion of earnings before taxes. Minority Interest in Net Loss of Subsidiary As a result of the joint venture with AAA SNE and acquisition of American Commerce (see "Management's Discussion and Analysis of Financial Condition and Results of Operations - General" and "Notes to Consolidated Financial Statements - NOTES A13 and A17"), the Company's interest in ACIC Holding Co., Inc., through Commerce, a wholly-owned subsidiary of CHI, is represented by ownership of 80% of the outstanding shares of common stock at December 31, 2000. AAA SNE maintains a 20% common stock ownership. The minority interest in net loss of subsidiary of $320 included in the consolidated statement of earnings for 2000 represents 20% of the net loss for ACIC Holding Co., Inc. calculated after the $9,178 preferred stock dividend paid to Commerce. This compares to $1,059 minority interest in net loss of subsidiary after $8,300 in preferred stock dividends paid to Commerce in 1999. Net Earnings Net earnings increased $43,404 or 48.9% to $132,080 during 2000 as compared to $88,676 in 1999. The net earnings for 2000 were increased by $20,514, or $0.60 per share and decreased $14,020 or $0.40 per share in 1999 as a result of the Company's change in its policy in regard to its investment in closed-end preferred stock mutual funds mentioned previously. Operating earnings, which exclude the after-tax impact of net realized investment gains, increased $12,220 or 12.5% to $109,631 ($3.21 per share basic and diluted) during 2000 as compared to $97,411 ($2.79 per share basic and diluted) in 1999, as a result of the factors previously mentioned. Liquidity and Capital Resources The focus of the discussion of liquidity and capital resources is on the Consolidated Balance Sheets on page 35 and the Consolidated Statements of Cash Flows on pages 38 and 39. Stockholders' equity increased by $30,393, or 3.9%, in 2001 as compared to 2000. The increase resulted from $93,094 in net earnings, and by net increases in other comprehensive income, net of income tax benefits, on fixed maturities and preferred and common stocks of $561, offset by dividends paid to stockholders of $39,951 and Treasury Stock purchased of $23,311. Total assets at December 31, 2001 increased $64,468, or 3.1% to $2,140,082 as compared to total assets of $2,075,614 at December 31, 2000. Invested assets, at market value and equity, increased $25,639 or 1.7%. Premiums receivable increased $15,641 or 6.8%. The increase in premiums receivable from December 31, 2000, was primarily attributable to increases in Massachusetts automobile business. Deferred policy acquisition costs increased $5,252 or 4.7%. Receivable from reinsurers increased $8,896 or 14.5%, primarily attributable to the increase in other than automobile business previously discussed. The deferred income tax asset increased $4,952, mainly as a result of accounting for certain investments on an equity basis. All other remaining assets increased $4,088 or 2.2%. 24 The Company's investment portfolio, at market and equity, is shown on the following table as of December 31, 2001 and 2000 (for investments, at cost, refer to the table found on page 15): December 31, Investments, at market and equity % of % of 2001 Invest. 2000 Invest. GNMA & FNMA mortgage-backed bonds...... $ 98,985 6.6% $ 67,261 4.6% Corporate bonds........................ 136,506 9.1 126,255 8.6 U.S.Treasury bonds and notes........... 105 - 3,377 0.2 Tax exempt state and municipal bonds... 390,886 26.1 473,042 32.1 Total fixed maturities............. 626,482 41.8 669,935 45.5 Preferred stocks....................... 248,101 16.6 200,083 13.6 Common stocks.......................... 107,458 7.2 115,827 7.9 Closed-end preferred stock mutual funds at equity............... 309,282 20.6 337,733 22.9 Mortgages and collateral loans (net of allowance for possible loan losses).. 39,505 2.6 51,661 3.5 Cash and cash equivalents.............. 148,630 9.9 70,521 4.8 Other investments...................... 18,743 1.3 26,802 1.8 Total investments.................. $1,498,201 100.0% $1,472,562 100.0% Comparison of Cost/Market Value of Fixed Maturities for the years ended December 31, 2001 % of Total Market Cost Difference Based on Cost GNMA & FNMA mortgage-backed bonds..... $ 98,985 $ 98,198 $ 787 15.9% Corporate bonds....................... 136,506 133,506 3,000 21.6% U.S. Treasury bonds and notes......... 105 104 1 0.0% Tax exempt state and municipal bonds.. 390,886 386,967 3,919 62.5% Total fixed maturities.............. $ 626,482 $ 618,775 $ 7,707 100.0% 2000 % of Total Market Cost Difference Based on Cost GNMA & FNMA mortgage-backed bonds..... $ 67,261 $ 67,274 $ (13) 10.0% Corporate bonds....................... 126,255 130,775 (4,520) 20.0% U.S. Treasury bonds and notes......... 3,377 3,428 (51) 1.0% Tax exempt state and municipal bonds.. 473,042 464,404 8,638 70.0% Total fixed maturities.............. $ 669,935 $ 665,881 $ 4,054 100.0% Of the Company's bonds, 97.9% are rated in either of the two highest quality categories provided by the NAIC. Comparison of Carrying Value for the years ended December 31, 2001 2000 Market/Equity Market/Equity % of Value Value Variance Variance Fixed maturities...................... $ 626,482 $ 669,935 $ (43,453) (6.5%) Preferred stocks...................... 248,101 200,083 48,018 24.0% Common stocks......................... 107,458 115,827 (8,369) (7.2%) Closed-end preferred stock mutual funds at equity.............. 309,282 337,733 (28,451) (8.4%) Mortgages and collateral loans (net of allowance for possible loan losses)...................... 39,505 51,661 (12,156) (23.5%) Cash and cash equivalents............. 148,630 70,521 78,109 110.8% Other investments..................... 18,743 26,802 (8,059) (30.1%) Total investments................... $1,498,201 $1,472,562 $ 25,639 1.7% 25 Preferred stocks increased $48,018, or 24.0% and common stocks decreased $8,369, or 7.2%, during 2001. Preferred stock mutual funds at equity, decreased $28,541 or 8.4% in 2001 compared to 2000. The majority of the increase in preferred stocks and the corresponding decrease in preferred stock mutual funds was primarily the result of a newly created trust fund. In 2001, the trustees of Putnam Dividend Income Fund ("PDI") liquidated the fund. The Company's pro-rata share of the portfolio securities and cash of PDI was transferred to a new fund created by the PDI trustees whose ownership was conveyed to the Company. At December 31, 2001 the fund was consolidated into the Company's financial statements, totaling $60,869. The majority of the fund represents investments valued at $59,019 and is included in preferred stocks and $1,332 in cash and cash equivalents. Other investments at equity, comprised of venture capital fund investments, decreased $8,059 or 30.1% during 2001 as a result of equity accounting changes mentioned previously. The Company's strategy continues to focus on maximizing after-tax investment income through investing in high quality securities coupled with acquiring equity investments, which may forgo current investment yield in favor of potential higher yielding capital appreciation in the future. The Company continues to monitor interest rates on long-term securities and intends to maintain its high cash position until such time as the Company believes the long- term rates have appropriately firmed. The Company's liabilities increased $35,143 or 2.7% to $1,327,808 at December 31, 2001 as compared to $1,292,665 at December 31, 2000. Loss and loss adjustment expense reserves comprised 51.3% of the Company's liabilities at December 31, 2001 compared with 52.2% at December 31, 2000. Unearned premiums comprised 42.4% of the Company's liabilities at December 31, 2001 compared with 40.2% at December 31, 2000. All other liabilities comprised 6.3% of the Company's liabilities at December 31, 2001, compared with 7.6% at December 31, 2000. Loss and loss adjustment expense reserves increased $7,484 or 1.1%. Unearned premiums increased $43,571 or 8.4%, due primarily to increased business in 2001. Current income taxes decreased $13,988 or 80.4%. The net effect of all other liabilities decreased $4,659 or 5.5%. Liabilities for unpaid losses and loss adjustment expenses at December 31, 2001 and 2000 consist of: 2001 2000 Net voluntary unpaid loss and LAE reserves................ $558,635 $544,585 Voluntary salvage and subrogation recoverable............. (73,393) (65,505) Assumed unpaid loss and LAE reserves from C.A.R........... 125,787 127,631 Assumed salvage and subrogation recoverable from C.A.R.... (20,695) (20,844) Total voluntary and assumed unpaid loss and LAE reserves 590,334 585,867 Adjustment for ceded unpaid loss and LAE reserves......... 100,290 97,273 Adjustment for ceded salvage and subrogation recoverable.. (9,000) (9,000) Total unpaid loss and LAE reserves...................... $681,624 $674,140 The primary sources of the Company's liquidity are funds generated from insurance premiums, net investment income, premium finance and service fees and the maturing and sale of investments as reflected in the Consolidated Statements of Cash Flows on pages 38 and 39. The discussion of these items can be found under "Year Ended December 31, 2001 Compared to Year Ended December 31, 2000", herein. The Company's operating activities provided cash of $106,172 in 2001, as compared to $147,906 in 2000, representing a decrease of $41,734 or 28.2% in 2000. The primary reason for this decrease is that the increase in premiums collected was outpaced by the increase in losses and LAE paid. Federal income tax payments increased $10,439 or 35.7% in 2001. Of the $39,703 in federal tax payments in 2001, $13,985 related to 2000, due to significant income in the fourth quarter of 2000. Net investment income received and premium and service fees received increased 8.9% and 17.0%, respectively. 26 For 2001 net cash flows from investing activities provided cash of $35,199, as compared to net cash flows used in investing activities of $45,226 in 2000. The majority of the $80,425 difference was a $54,142 decrease in purchases of fixed maturities, a $38,824 decrease in the purchase of preferred stock mutual funds, a $5,164 increase from proceeds from sale of equity securities, a $3,811 decrease in purchases of other assets, and a $4,974 increase in proceeds from maturity of fixed maturities. These were offset by a $12,787 increase in the purchase of equity securities coupled with a $6,790 increase in the purchase of property and equipment. Investing activities were funded by accumulated cash and cash provided by operating activities in 2001 and 2000. The decreased purchases of longer term investments coupled with the significant increase in cash and cash equivalents were primarily the result of the low interest rate environment in 2001. During 2001, Commerce purchased a 160,000 square foot building. Costs for this building including the land and improvements to date at December 31, 2001, are $4,932. The Company anticipates expending an additional $13 million renovating this building, primarily in 2002. Cash flows used in financing activities totaled $63,262 during 2001 compared to $54,694 during 2000. The 2001 cash flows used in financing activities consisted of $39,951 in dividends paid to stockholders and $23,311 used to purchase 622,900 shares of Treasury Stock. The 2000 cash flows used in financing activities consisted of $39,201 in dividends paid to stockholders and $15,493 used to purchase 606,200 shares of Treasury Stock. The Company's funds are generally invested in securities with maturities intended to provide adequate funds to pay claims without the forced sale of investments. The carrying value (at market and equity) of total investments at December 31, 2001 was $1,498,201. At December 31, 2001, the Company held cash and cash equivalents of $148,630. These funds provide sufficient liquidity for the payment of claims and other short-term cash needs. The Company continues to monitor interest rates on long-term securities and intends to maintain its high cash position until such time as the Company believes long-term rates have appropriately firmed. The Company also relies upon dividends from its subsidiaries for its cash requirements. Every Massachusetts insurance company seeking to make any dividend or other distributions to its stockholders may, within certain limitations, pay such dividends and then file a report with the Commissioner. Dividends in excess of these limitations are called extraordinary dividends. An extraordinary dividend is any dividend or other property, whose fair value together with other dividends or distributions made within the preceding twelve months exceeds the greater of ten percent of the insurer's surplus as regards to policyholders as of the end of the preceding year, or the net income of a non-life insurance company for the preceding year. No pro-rata distribution of any class of the insurer's own securities is to be included. No Massachusetts insurance company shall pay an extraordinary dividend or other extraordinary distribution until thirty days after the Commissioner has received notice of the intended distribution and has not objected. No extraordinary dividends were paid in 2001, 2000 or 1999. Similar laws exist in California and Ohio. No extraordinary dividend was paid by American Commerce in 2001 or 2000 and no dividends were paid by Commerce West since its acquisition. Periodically, sales have been made from the Company's fixed maturity investment port-folio to actively manage portfolio risks, including credit- related concerns, to optimize tax planning and to realize gains. This practice will continue in the future. Industry and regulatory guidelines suggest that the ratio of a property and casualty insurer's annual net premiums written to statutory policyholders' surplus should not exceed 3.00 to 1.00. The Company's statutory premiums to surplus ratio was 1.51 to 1.00, 1.53 to 1.00, and 1.76 to 1.00 for the years ended December 31, 2001, 2000 and 1999, respectively. 27 In early 1999, Commerce, invested $90,800 in the joint venture (ACIC Holding Co., Inc.) to fund the American Commerce acquisition and to capitalize the joint venture that is owned together with AAA SNE. Of this $90,800, Commerce invested $90,000 in the form of preferred stock and an additional $800 representing its 80% common stock ownership. The terms of the preferred stock call for quarterly cash dividends at the rate of 10% per annum. In the event cash dividends cannot be paid, additional preferred stock will be issued. AAA SNE invested $200 representing its 20% common stock ownership. Commerce consolidates ACIC Holding Co., Inc. and its wholly-owned subsidiary, American Commerce, for financial reporting and tax purposes. Since 1995, Commerce has maintained an affinity group marketing relationship with AAA Insurance Agency, Inc., a subsidiary of AAA SNE. AAA Insurance Agency, Inc. has been an agent of Commerce since 1985. In addition to the real estate commitment mentioned earlier, Commerce has commitments in two venture capital fund investments. These investments are made in limited partnerships and the Company's exposure to loss is limited to its actual investment. In 2000, Commerce entered into a Limited Partnership Agreement with Conning Partners VI, L.P., a Delaware Limited Partnership. This partnership agreement required a commitment by the Company to invest up to $50,000 into the partnership. To date the Company has invested $15,091 into the partnership leaving a balance for funds still committed but not paid into the partnership of $34,909. The partnership was formed to operate as an investment fund principally for the purpose of making investments primarily in equity, equity-related and other securities issued in expansion financing, start-ups, buy-outs and recapitalization transactions relating to companies in the areas of insurance, financial services, e-commerce, healthcare, and related businesses, including, without limitation, service and technology enterprises supporting such businesses, in order to realize long-term capital returns, all as determined and managed by the General Partner for the benefit of the Partners. Also in 2000, Commerce entered into a Limited Partnership Agreement with Distribution Partners Investment Capital, L.P. a Delaware Limited Partnership. This partnership agreement required a commitment by the Company to invest up to $3,500 into the partnership. To date the Company has invested $2,258 into the partnership leaving a balance of $1,242 for funds still committed. The partnership was formed to operate as an investment fund principally for the purpose of making investments primarily in equity and equity-related securities of companies operating in the area of insurance distribution and distribution related activities, all as determined and managed by the General Partner for the benefit of the Partners. Market Risk: Interest Rate Sensitivity and Equity Price Risk The Company's investment strategy emphasizes investment yield while maintaining investment quality. The Company's investment objective continues to focus on maximizing after-tax investment income through investing in high quality diversified investments structured to maximize after-tax investment income while minimizing risk. The Company's funds are generally invested in securities with maturities intended to provide adequate funds to pay claims and meet other operating needs without the forced sale of investments. Periodically, sales have been made from the Company's fixed maturity portfolio to actively manage portfolio risks, including credit-related concerns, to optimize tax planning and to realize gains. This practice will continue in the future. In conducting investing activities, the Company is subject to, and assumes, market risk. Market risk is the risk of an adverse financial impact from changes in interest rates and market prices. The level of risk assumed by the Company is a function of the Company's overall objectives, liquidity needs and market volatility. The Company manages its market risk by focusing on higher quality equity and fixed income investments, by periodically monitoring the credit strength of companies in which investments are made, by limiting exposure in any one investment and by monitoring the quality of the investment portfolio by taking into account credit ratings assigned by recognized rating organizations. Although the Company has significant holdings of various closed-end preferred stock mutual funds, these funds are comprised primarily of preferred stocks traded on national stock exchanges, thus limiting exposure to any one investment. 28 As part of its investing activities, the Company assumes positions in fixed maturity, equity, short-term and cash equivalents markets. The Company is, therefore, exposed to the impacts of interest rate changes in the market value of investments. At December 31, 2001, the Company's exposure to interest rate changes and equity price risk has been estimated using sensitivity analysis. The interest rate impact is defined as the effect of a hypothetical interest rate change of plus-or-minus 200 basis points on the market value of fixed maturities and preferred stocks. The equity price risk is defined as a hypothetical change of plus-or-minus 10% in the fair value of common stocks. Changes in interest rates would result in unrealized gains or losses in the market value of the fixed maturity and preferred stock portfolio due to differences between current market rates and the stated rates for these investments. Based on the results of the sensitivity analysis at December 31, 2001, the Company's estimated market exposure for a 200 basis point increase (decrease) in interest rates was calculated. A 200 basis point increase results in an $83,611 decrease in the market value of the fixed maturities and preferred stocks. A 200 basis point decrease results in a $47,436 increase in the market value of the same securities. The equity price risk impact at December 31, 2001, based upon a 10% increase in the fair value of common stocks and preferred stock mutual funds, would be an increase of $10,746 and $31,567, respectively. Based upon a 10% decrease, common stocks and preferred stock mutual funds would decrease $10,746 and $31,567, respectively. Long-term interest rates (30-year Treasury Bond) increased slightly to 5.47% at December 31, 2001 from 5.46% at December 31, 2000. The preceding sensitivity analysis does not represent a forecast and should not be relied upon as being indicative of expected operating results. These hypothetical estimates are based upon numerous assumptions such as the nature and timing of interest rate levels including the yield curve shape, prepayments on loans and securities, reinvestment and replacement of asset and liability cash flows and others. While assumptions are developed based upon current economic conditions, the Company cannot provide any assurance as to the predictive nature of these assumptions. Also, as market conditions vary from those assumed in the sensitivity analysis, actual results will also differ due to prepayment and refinancing levels likely deviating from those assumed and other internal and external variables. Furthermore, the sensitivity analysis does not reflect actions that management might take in responding to or anticipating changes in interest rates. Recent Accounting Developments The NAIC revised the Accounting Practices and Procedures Manual in a process referred to as Codification. The revised manual became effective January 1, 2001 for all insurance companies. The domiciliary states of the Company's insurance subsidiaries have adopted the provisions of the revised manual. The revised manual has changed certain prescribed statutory accounting practices and has resulted in changes to the accounting practices that the Company's insurance subsidiaries use to prepare their statutory-basis financial statements. The impact of these changes to the Company's insurance subsidiaries statutory-basis capital and surplus as of January 1, 2001 had a significant beneficial effect of approximately $38,737 primarily due to the inclusion of deferred taxes as an admitted asset. The codification changes had no impact on the Company's GAAP financial statements. In June 1998, the FASB issued Statement of Financial Accounting Standards No. 133 ("SFAS 133"), "Accounting for Certain Derivative Instruments and Hedging Activities", as amended in June 2000 by Statement of Financial Accounting Standards No. 138 ("SFAS 138"), "Accounting for Certain Derivative Instruments and Certain Hedging Activities", which requires companies to recognize all derivatives as either assets or liabilities in the balance sheet and measure such instruments at fair value. SFAS 138 also amended Statement of Financial Accounting Standards No. 137 ("SFAS 137"), "Accounting for Derivative Instruments and Hedging Activities - Deferral of the Effective Date of FASB Statement No. 133". The provisions of SFAS 133 require adoption for fiscal year beginning after June 15, 2000. The Company had no derivative or hedging activity in 2001, 2000, or 1999. The adoption of these FASBs had no material impact on the Company's consolidated financial statements. In September 2000, the FASB issued Statement of Financial Accounting Standards No. 140 ("SFAS 140"), "Accounting for Transfers and Servicing of Financial Assets and Extinguishments of Liabilities", which replaced Statement of Financial Accounting Standards No. 125 ("SFAS 125"), "Accounting for Transfers and Servicing of Financial Assets and Extinguishments of Liabilities". The Statement provides accounting and reporting standards for transfers and servicing of financial assets and extinguishments of liabilities. Those standards are based on consistent application of a "financial components" approach that focuses on control. Under that approach, after a transfer of financial assets, a company recognizes the financial and servicing assets it controls and the liabilities it has 29 incurred, does not recognize financial assets when control has been surrendered, and does not recognize liabilities when extinguished. The Statement provides consistent standards for distinguishing transfers of financial assets that are sales from transfers that are secured borrowings. The Statement is effective for transfers and servicing of financial assets and extinguishments of liabilities occurring after March 31, 2001. Adoption of SFAS 140 did not have a material impact on the Company's consolidated financial statements. In July 2001, the FASB issued Statements of Financial Accounting Standards No. 141, "Business Combinations", and No. 142, "Goodwill and Other Intangible Assets". SFAS No. 141, effective for business combinations initiated after June 30, 2001, requires that all business combinations be accounted for under a single method - the purchase method. Use of the pooling-of-interests method is no longer permitted. SFAS No. 141 also clarifies the criteria to recognize intangible assets separately from goodwill. SFAS No. 142 requires that goodwill and intangible assets deemed to have indefinite lives no longer be amortized to earnings, but instead be reviewed at least annually for impairment. Other intangible assets will continue to be amortized over their useful lives. SFAS No. 142 will be effective January 1, 2002. The Company has evaluated the impact of adopting the provisions of SFAS No. 142 on earnings and financial position for the year ended December 31, 2002. Effective January 1, 2002, in accordance with SFAS No. 142, the Company will cease amortizing the balance sheet item "excess of book value of subsidiary interest over cost" which is $5.7 million at year end 2001. The 2001 impact of the amortization of this resulted in approximately $0.10 per share of annual operating earnings. Additionally, the Company will no longer amortize the negative goodwill resulting from the purchase of preferred stock mutual funds effective January 1, 2002. The amount of unamortized negative goodwill at year-end is $6.4 million. The 2001 impact of the amortization of this was $0.10 per share of earnings classified as capital gains. Both the excess of book value of subsidiary interest over cost and the negative goodwill on preferred stock mutual funds will be recognized as income in the first quarter of 2002 and classified as an extraordinary item. The estimated per share income impact of this change is $0.34 per share. Critical Accounting Policies The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. The following accounting policies, which are derived based on management's judgments and estimates, are considered critical to the preparation of the Company's financial statements. 1. Investments The focus of management's judgments and estimates relating to investments involves the potential impairment of investments for other than temporary declines in market values. The carrying value of investments in fixed maturities, which include taxable and non-taxable bonds, and investments in common and preferred stocks, are derived from market prices supplied by the Company's investment custodian. Unrealized investment gains and losses on common and preferred stocks and fixed maturities, to the extent that there is no other than temporary impairment of value, are credited or charged to a separate component of stockholders' equity, known as "net accumulated other comprehensive income (loss)", until realized, net of any tax effect. An impairment in an investment is deemed to be other than temporary, when a security's market value has diminished to less than 75% of cost for two consecutive quarters. If the security is deemed impaired the Company adjusts the securities cost to market value through realized loss based on publicly available prices or, in the absence of such, to a value based on cash flow modeling. During 2001, the Company wrote down $2,665 in bonds and preferred stock investments with impairment as determined by management to be other than temporary. Given the makeup and quality of the Company's investments, management does not believe that a more stringent policy would have a material effect on the carrying value of its investments. 30 2. Unpaid Loss and Loss Adjustment Expenses ("LAE") Unpaid Loss and LAE by their nature are inherently uncertain as to the ultimate outcome of the estimated amounts. The liability for unpaid losses and LAE represents Management's best estimate of the ultimate net cost of all losses and LAE incurred through the balance sheet date. The estimate for ultimate net cost of all losses incurred through the balance sheet date includes the adjusted case estimates for losses, incurred but not reported ("IBNR") losses, salvage and subrogation recoverable and a reserve for LAE. In arriving at its best estimate, management begins with the aggregate of individual case reserves and then makes adjustments to these amounts on a line of business basis. These adjustments to the aggregate case reserves by line of business are made based on analysis performed by Management as further described below. The entire liability for unpaid losses and LAE is also reviewed quarterly and annually by the Company's Actuarial Department. Liability estimates are continually analyzed and updated, and therefore, the ultimate liability may be more or less than the current estimate. The effects of changes in the estimates are included in the results of operations in the period in which the estimates are revised. The claim cycle begins when a claim is reported to the Company and claims personnel establish a "case reserve" for the estimated amount of the ultimate exposure to the Company. The amount of the reserve is primarily based upon an evaluation of the type of claim involved, the circumstances surrounding the claim and the policy provisions relating to the loss. This estimate reflects the informed judgment of such personnel based on general insurance reserving practices and on the experience and knowledge of the claims personnel adjusting the claim. During the loss adjustment period, these case basis estimates are revised as deemed necessary by the Company's claims department personnel based on subsequent developments and periodic reviews of the claim. In accordance with industry practice, the Company also maintains reserves for estimated IBNR, salvage and subrogation recoverable and LAE. These reserves are determined on the basis of historical information and the experience of the Company. Adjustments to these reserves are made periodically to take into account changes in the volume of business written, claims frequency and severity, the mix of business, claims processing and other items that can be expected to affect the Company's liability for losses and LAE over time. When reviewing the liability for unpaid losses and LAE, the Company analyzes historical data and estimates the impact of various factors such as: (i) payment trends; (ii) loss expense per exposure; (iii) the historical loss experience of the Company and industry; (iv) frequency and severity trends; and, (v) legislative enactments, judicial decisions, legal developments in the imposition of damages, changes and trends in general economic conditions, including the effects of inflation and recession. This process assumes that past experience, adjusted for the effects of current developments and anticipated trends, is an appropriate basis for predicting future events. There is no precise method, however, for subsequently evaluating the impact of any specific factor on the adequacy of reserves, because the eventual development of reserves is affected by many factors. By using individual estimates of reported claims adjusted for managements best estimate by line of business and generally accepted actuarial reserving techniques, the Company estimates the ultimate net liability for losses and LAE. After taking into account all relevant factors, management believes that, based on existing information, the provision for losses and LAE at December 31, 2001 is adequate to cover the ultimate net cost of losses and claims incurred as of that date. The ultimate liability, however, may be greater or lower than established reserves. If the ultimate exposure is greater than (or less than) management's estimated liability for losses and LAE, based on any of the factors noted previously, the Company will incur additional expense (income) which may have a material impact. Forward - Looking Statements This annual report contains some statements that are not historical facts and are considered "forward-looking statements" as defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements involve opinions, assumptions and predictions, and no assurance can be given that the future results will be achieved since events or results may differ materially as a result of risks facing the Company. These include, but are not limited to, those risks and uncertainties in our business, some of which are beyond the control of the Company, that are described in the Company's Forms 10-K and 10-Q, Schedules 13D and 13G, and other documents filed with the SEC, including the 31 possibility of adverse catastrophe experience and severe weather, adverse trends in claim severity or frequency, adverse state and federal regulation and legislation, adverse state judicial decisions, litigation risks, interest rate risk, rate making decisions for private passenger automobile policies in Massachusetts, potential rate filings outside of Massachusetts, adverse impacts related to consolidation activities, heightened competition, as well as the economic, market or regulatory conditions and risks associated with entry into new markets and diversification. Effects of Inflation and Recession The Company generally is unable to recover the costs of inflation in its personal automobile insurance line since the premiums it charges are subject to state regulation. Additionally, the premium rates charged by the Company for personal automobile insurance are adjusted by the Commissioner only at annual intervals. Such annual adjustments in premium rates may lag behind related cost increases. Economic recessions can have an impact upon the Company, primarily through the policyholder's election to decrease non-compulsory coverages afforded by the policy and increased driving, each of which tends to decrease claims. To the extent inflation and economic recession influence yields on investments, the Company is also affected. As each of these environments affect current market rates of return, previously committed investments may rise or decline in value depending on the type and maturity of investment. Inflation and recession must also be considered by the Company in the creation and review of loss and LAE reserves since portions of these reserves are expected to be paid over extended periods of time. The anticipated effect of economic conditions is implicitly considered when estimating liabilities for losses and LAE. The importance of continually adjusting reserves is even more pronounced in periods of changing economic circumstances. COMMON STOCK PRICE AND DIVIDEND INFORMATION The Company's common stock trades on the NYSE under the symbol "CGI". The high, low and close prices for shares, as quoted in The Boston Globe, of the Company's Common Stock for 2001 and 2000 were as follows: 2001 2000 High Low Close High Low Close First Quarter...... $32.1000 $24.5500 $32.0000 $31.0000 $23.0000 $29.5000 Second Quarter..... 36.9900 30.7500 36.7900 30.8750 26.1250 29.5000 Third Quarter...... 38.3500 33.5500 38.0000 29.4375 25.0625 28.9375 Fourth Quarter..... 40.3500 35.8000 37.6900 29.2500 22.8750 27.1800 As of March 1, 2002, there were 1,053 stockholders of record of the Company's Common Stock, not including stock held in "Street Name" or held in accounts for participants of the Company's Employee Stock Ownership Plan ("E.S.O.P."). The Board of Directors of the Company voted to declare four quarterly dividends to stockholders of record totaling $1.19 per share and $1.15 per share in 2001 and 2000, respectively. On May 19, 2001, the Board voted to increase the quarterly stockholder dividend from $0.29 to $0.30 per share to stockholders of record as of June 4, 2001. Prior to that declaration, the Company had paid quarterly dividends of $0.29 per share dating back to May 15, 2000 when the Board voted to increase the dividend from $0.28 to $0.29 per share. In May 1999, the Board of Directors of the Company authorized a stock buy-back program of up to 2,000,000 shares of common stock of the Company. At December 31, 2001, there are 273,700 shares of common stock authorized to be purchased under this program. In November 2001, the Board of Directors approved another stock buy-back program authorizing the purchase of up to an additional 2,000,000 shares. During the period from January 1, 2001 through December 31, 2001, the Company purchased 622,900 shares of its own common stock. During 2000, the Company purchased 606,200 shares of its own common stock under the May 1999 buy-back program. At December 31, 2001, the Company had authority to purchase a total of 2,273,700 additional shares of its common stock under the May 1999 and November 2001 buy-back programs. As of December 31, 2001, the Company holds a total of 4,869,548 shares of treasury stock. 32 REPORT OF MANAGEMENT The management of the Company is responsible for the consolidated financial statements and all other information presented in this Annual Report. The financial statements have been prepared in conformity with accounting principles generally accepted in the United States determined by management to be appropriate in the circumstances and include amounts based on management's informed estimates and judgments. Financial information presented elsewhere in this Annual Report is consistent with the financial statements. The appropriateness of data underlying such financial information is monitored through internal accounting controls, an internal audit department, independent auditors and the Board of Directors through its audit committee. The Company maintains a system of internal accounting controls designed to provide reasonable assurance to management and the Board of Directors that assets are safeguarded and that transactions are executed in accordance with management's authorization and recorded properly. The system of internal accounting controls is supported by the selection and training of qualified personnel combined with the appropriate division of responsibilities. Management recognizes its responsibility for fostering a strong ethical climate so that the Company's affairs are conducted according to the highest standards of personal and corporate conduct. The Board of Directors has adopted a formal Code of Conduct and Corporate Compliance Program governing employees and directors. Management encourages open communication within the Company and requires the confidential treatment of proprietary information and compliance with all domestic laws, including those relating to financial disclosure. The 2001 consolidated financial statements were audited by the Company's independent auditors, Ernst & Young LLP, in accordance with auditing standards generally accepted in the United States. In addition, Ernst & Young LLP performs reviews of the unaudited quarterly financial statements, prior to the announcement of quarterly earnings. Management has made available to Ernst & Young LLP all of the Company's financial records and related data, including reports prepared by the Internal Audit Department as well as the minutes of stockholders' and directors' meetings. Furthermore, management believes that all representations made to Ernst & Young LLP were valid and appropriate. 33 REPORT OF INDEPENDENT AUDITORS To the Board of Directors and Stockholders of The Commerce Group, Inc. We have audited the accompanying consolidated balance sheets of The Commerce Group, Inc. and Subsidiaries as of December 31, 2001 and 2000, and the related consolidated statements of earnings, stockholders' equity and cash flows for each of the three years in the period ended December 31, 2001. These financial statements are the responsibility of the Company's management. Our responsibility is to express an opinion on these financial statements based on our audits. We conducted our audits in accordance with auditing standards generally accepted in the United States. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion. In our opinion, the financial statements referred to above present fairly, in all material respects, the consolidated financial position of The Commerce Group, Inc. and Subsidiaries at December 31, 2001 and 2000, and the consolidated results of their operations and their cash flows for each of the three years in the period ended December 31, 2001, in conformity with accounting principles generally accepted in the United States. ERNST & YOUNG LLP Boston, Massachusetts January 29, 2002 34 THE COMMERCE GROUP, INC. AND SUBSIDIARIES CONSOLIDATED BALANCE SHEETS December 31, (Thousands of Dollars) 2001 2000 ASSETS Investments (notes A2, A3, and B) Fixed maturities, at market (cost: $618,775 in 2001 and $665,881 in 2000).......................................................... $ 626,482 $ 669,935 Preferred stocks, at market (cost: $256,582 in 2001 and $215,823 in 2000).......................................................... 248,101 200,083 Common stocks, at market (cost: $87,704 in 2001 and 2000).......... 107,458 115,827 Preferred stock mutual funds, at equity (cost: $294,948 in 2001 and $327,980 in 2000)................................................. 309,282 337,733 Mortgage loans on real estate and collateral notes receivable (less allowance for possible loan losses of $660 in 2001 and $858 in 2000)................................................. 39,505 51,661 Cash and cash equivalents.......................................... 148,630 70,521 Other investments (cost: $28,291 in 2001 and $25,475 in 2000)...... 18,743 26,802 Total investments.............................................. 1,498,201 1,472,562 Accrued investment income............................................ 15,539 18,218 Premiums receivable (less allowance for doubtful receivables of $1,565 in 2001 and $1,487 in 2000)................................. 246,221 230,580 Deferred policy acquisition costs (notes A4 and C)................... 116,557 111,305 Property and equipment, net of accumulated depreciation (notes A5 and D)................................................... 40,014 34,823 Residual market receivable (note F) Losses and loss adjustment expenses................................ 81,433 82,450 Unearned premiums.................................................. 44,399 44,791 Due from reinsurers (note F)......................................... 70,450 61,554 Deferred income taxes (notes A9 and G)............................... 16,993 12,041 Receivable for investments sold...................................... 838 - Non-compete agreement, net of accumulated amortization (note A6)..... 2,479 2,829 Other assets......................................................... 6,958 4,461 Total assets................................................... $2,140,082 $2,075,614 LIABILITIES AND STOCKHOLDERS' EQUITY Liabilities Unpaid losses and loss adjustment expenses (notes A7, E and F)..... $ 681,624 $ 674,140 Unearned premiums (note A8)........................................ 563,456 519,885 Current income taxes (notes A9 and G).............................. 2,735 13,988 Deferred income (notes A10 and F).................................. 7,015 7,703 Contingent commissions accrued (note A11).......................... 29,724 35,346 Payable for securities purchased................................... - 524 Excess of book value of subsidiary interest over cost (note A12)... 5,719 8,431 Other liabilities and accrued expenses............................. 37,535 32,648 Total liabilities.............................................. 1,327,808 1,292,665 Minority interest (note A13)......................................... - 1,068 Stockholders' Equity (notes B, L, M and N) Preferred stock, authorized 5,000,000 shares at $1.00 par value; none issued in 2001 and 2000...................................... - - Common stock, authorized 100,000,000 shares at $.50 par value; 38,000,000 shares issued in 2001 and 2000......................... 19,000 19,000 Paid-in capital.................................................... 29,621 29,621 Net accumulated other comprehensive income, net of income taxes of $6,674 in 2001 and $6,371 in 2000........................ 12,394 11,833 Retained earnings.................................................. 873,671 820,528 934,686 880,982 Treasury stock, 4,869,548 shares in 2001 and 4,246,648 shares in 2000, at cost (note A14).......................................... (122,412) (99,101) Total stockholders' equity..................................... 812,274 781,881 Total liabilities, minority interest and stockholders' equity.. $2,140,082 $2,075,614 The accompanying notes are an integral part of these consolidated financial statements. 35 THE COMMERCE GROUP, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF EARNINGS For the years ended December 31, (Thousands of Dollars Except Per Share Data) 2001 2000 1999 Revenues Earned premiums (notes A8 and F)..................... $1,043,652 $ 954,483 $ 871,830 Net investment income (note B)....................... 99,611 96,830 89,789 Premium finance and service fees..................... 17,819 15,227 14,774 Amortization of excess of book value of subsidiary interest over cost (note A12)...................... 3,389 3,390 3,019 Net realized investment gains (losses) (note B)...... (10,633) 29,550 (16,378) Total revenues.................................. 1,153,838 1,099,480 963,034 Expenses Losses and loss adjustment expenses (notes A7, E and F)................................. 777,543 686,157 625,090 Policy acquisition costs (notes A4 and C)............ 260,870 243,257 233,660 Total expenses.................................. 1,038,413 929,414 858,750 Earnings before income taxes and minority interest...................................... 115,425 170,066 104,284 Income taxes (notes A9 and G).......................... 23,194 38,306 16,667 Net earnings before minority interest........... 92,231 131,760 87,617 Minority interest in net loss of subsidiary (note A13). 863 320 1,059 NET EARNINGS.................................... $ 93,094 $ 132,080 $ 88,676 COMPREHENSIVE INCOME............................ $ 93,655 $ 168,570 $ 40,730 NET EARNINGS PER COMMON SHARE: (note A15) BASIC......................................... $ 2.77 $ 3.87 $ 2.54 DILUTED....................................... $ 2.75 $ 3.87 $ 2.54 CASH DIVIDENDS PAID PER SHARE................... $ 1.19 $ 1.15 $ 1.11 WEIGHTED AVERAGE NUMBER OF COMMON SHARES OUTSTANDING: BASIC........................................ 33,608,804 34,121,047 34,940,074 DILUTED...................................... 33,794,938 34,121,047 34,940,074 The accompanying notes are an integral part of these consolidated financial statements. 36 THE COMMERCE GROUP, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY For the years ended December 31, (Thousands of Dollars) Net Accumulated Other Common Paid-in Comprehensive Retained Treasury Stock Capital Income/(Loss) Earnings Stock Total Balance January 1, 1999...... $19,000 $29,621 $ 23,289 $677,629 $ (38,687) $710,852 Net earnings................ 88,676 88,676 Other comprehensive income (loss): Unrealized holding losses arising during the period, net of tax benefits of $18,833.................. (34,976) (34,976) Reclassification adjustment, net of tax benefits of $6,984.................... (12,970) (12,970) Other comprehensive(loss).. (47,946) (47,946) Comprehensive income........ 40,730 Stockholder dividends....... (38,656) (38,656) Treasury stock purchased.... (44,921) (44,921) Balance December 31, 1999.... 19,000 29,621 (24,657) 727,649 (83,608) 668,005 Net earnings................ 132,080 132,080 Other comprehensive income: Unrealized holding gains arising during the period, net of taxes of $18,218.. 33,833 33,833 Reclassification adjustment, net of taxes of $1,431.... 2,657 2,657 Other comprehensive income. 36,490 36,490 Comprehensive income........ 168,570 Stockholder dividends....... (39,201) (39,201) Treasury stock purchased.... (15,493) (15,493) Balance December 31, 2000.... 19,000 29,621 11,833 820,528 (99,101) 781,881 Net earnings................ 93,094 93,094 Other comprehensive income (loss): Unrealized holding losses arising during the period, net of tax benefits of $634..................... (1,178) (1,178) Reclassification adjustment, net of taxes of $936...... 1,739 1,739 Other comprehensive income. 561 561 Comprehensive income........ 93,655 Stockholder dividends....... (39,951) (39,951) Treasury stock purchased.... (23,311) (23,311) Balance December 31, 2001.... $19,000 $29,621 $ 12,394 $873,671 $(122,412) $812,274 The accompanying notes are an integral part of these consolidated financial statements. 37 THE COMMERCE GROUP, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF CASH FLOWS For the years ended December 31, (Thousands of Dollars) 2001 2000 1999 Cash flows from operating activities Premiums collected.................................. $1,066,544 $ 977,413 $ 881,472 Net investment income received...................... 101,216 92,962 90,558 Premium finance and service fees received........... 17,819 15,227 14,774 Losses and loss adjustment expenses paid............ (770,841) (660,665) (611,136) Policy acquisition costs paid....................... (268,863) (247,767) (225,587) Federal income tax payments......................... (39,703) (29,264) (25,404) Net cash provided by operating activities......... 106,172 147,906 124,677 Cash flows from investing activities Proceeds from maturity of fixed maturities.......... 25,779 20,805 46,565 Proceeds from sale of fixed maturities.............. 89,712 97,180 142,562 Proceeds from sale of equity securities............. 50,768 45,604 76,485 Proceeds from sale of preferred stock mutual funds.. 2,945 - - Proceeds from sale of other investments............. 5,735 - - Proceeds from sale of mortgages..................... - 20,042 - Purchase of fixed maturities........................ (71,702) (125,844) (107,664) Purchase of equity securities....................... (42,774) (29,987) (72,536) Purchase of preferred stock mutual funds............ (21,200) (60,024) (98,564) Purchase of other investments....................... (8,074) (11,885) (4,875) Purchase of subsidiary, net of cash acquired........ - - (77,056) Payments received on mortgage loans and collateral notes receivable................................... 14,506 9,141 11,800 Mortgage loans and collateral notes originated...... (2,152) (7,896) (10,911) Purchase of property and equipment.................. (10,206) (3,416) (2,910) Other proceeds from investing activities............ 1,862 1,054 2,627 Net cash provided by (used in) investing activities...................................... 35,199 (45,226) (94,477) Cash flows from financing activities Dividends paid to stockholders...................... (39,951) (39,201) (38,656) Purchase of treasury stock.......................... (23,311) (15,493) (44,921) Net cash used in financing activities............. (63,262) (54,694) (83,577) Increase (decrease) in cash and cash equivalents...... 78,109 47,986 (53,377) Cash and cash equivalents at beginning of year........ 70,521 22,535 75,912 Cash and cash equivalents at end of year.............. $ 148,630 $ 70,521 $ 22,535 The accompanying notes are an integral part of these consolidated financial statements. 38 THE COMMERCE GROUP, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF CASH FLOWS Reconciliation of Net Earnings to Net Cash Provided by Operating Activities For the years ended December 31, (Thousands of Dollars) 2001 2000 1999 Cash flows from operating activities Net earnings......................................... $ 93,094 $ 132,080 $ 88,676 Adjustments to reconcile net earnings to net cash provided by operating activities: Premiums receivable................................ (15,641) (35,420) (22,399) Deferred policy acquisition costs.................. (5,252) (12,805) (3,374) Residual market receivable......................... 1,409 14,419 (1,440) Due from reinsurers................................ (8,896) (13,189) (4,116) Losses and loss adjustment expenses................ 7,484 14,299 12,733 Unearned premiums.................................. 43,571 62,790 38,796 Current income taxes............................... (11,253) 3,149 6,909 Deferred income taxes.............................. (5,255) 5,893 (15,647) Deferred income.................................... (688) 239 516 Contingent commissions............................. (5,622) 1,878 11,401 Other assets, liabilities and accrued expenses..... (323) 6,708 (8,273) Net realized investment (gains) losses............. 10,633 (29,550) 16,378 Other - net........................................ 2,911 (2,585) 4,517 Net cash provided by operating activities....... $ 106,172 $ 147,906 $ 124,677 The accompanying notes are an integral part of these consolidated financial statements. 39 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2001, 2000 and 1999 (Thousands of Dollars) NOTE A - Summary of Significant Accounting Policies 1. Basis of Presentation The consolidated financial statements of The Commerce Group, Inc. (the "Company") have been prepared in accordance with accounting principles generally accepted in the United States ("GAAP"). The consolidated financial statements include The Commerce Group, Inc. and its wholly-owned subsidiaries, Bay Finance Company, Inc., Clark-Prout Insurance Agency, Inc. and Commerce Holdings, Inc. ("CHI"). The Commerce Insurance Company ("Commerce") and Citation Insurance Company ("Citation") are wholly-owned subsidiaries of CHI. Commerce West Insurance Company ("Commerce West") is a wholly-owned subsidiary of Commerce. American Commerce Insurance Company ("American Commerce") is a wholly-owned subsidiary of ACIC Holding Co., Inc. ACIC Holding Co., Inc. is owned jointly with AAA Southern New England ("AAA SNE") with Commerce maintaining an 80% common stock interest and AAA SNE maintaining a 20% common stock interest (see NOTE A17). All inter-company transactions and balances have been eliminated in consolidation. Certain prior year account balances have been reclassified to conform to the 2001 presentation. During the fourth quarter of 2000, the Company changed its policy in regard to its investments in certain closed-end preferred stock mutual funds. The level of ownership and new investment policy requires the Company to account for these investments on an equity basis. The results of prior accounting periods impacted by this change have been restated. The insurance subsidiaries, Commerce, Citation, Commerce West and American Commerce, prepare statutory financial statements in accordance with accounting practices prescribed by the National Association of Insurance Commissioners ("NAIC"), the Commonwealth of Massachusetts, the State of California, and the State of Ohio. The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. 2. Investments All investment transactions have credit exposure to the extent that a counter party may default on an obligation to the Company. Credit risk is a consequence of carrying investment positions. To manage credit risk, the Company focuses on higher quality fixed-income securities and preferred stocks, reviews the credit strength of all companies in which it invests, limits its exposure in any one investment category and monitors the portfolio quality, taking into account credit ratings assigned by recognized statistical rating organizations. The focus of management's judgments and estimates relating to investments involves the potential impairment of investments for other than temporary declines in market values. Carrying values of investments in fixed maturities, which include taxable and non-taxable bonds, and investments in common and preferred stocks, are derived from market prices supplied by the Company's investment custodian. Unrealized investment gains and losses on common and preferred stocks and fixed maturities, to the extent that there is no other than temporary impairment of value, are credited or charged to a separate component of stockholders' equity, known as "net accumulated other comprehensive income (loss)", until realized, net of any tax effect. An impairment in an investment is deemed to be other than temporary when a security's market value has diminished to less than 75% of cost for two consecutive quarters. If the contractual terms of the security are being complied with, management performs a cash flow valuation to determine the potential impairment of the security. If the security is deemed impaired the Company adjusts the securities cost to market value through realized loss based on publicly available or, in the absence of such, to a value based on cash flow modeling. During 2001, the Company wrote down $2,665 in bonds and preferred stock investments with impairment as determined by management to be other than temporary. Given the makeup and quality of the Company's investments, management does not 40 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2001, 2000 and 1999 (Thousands of Dollars) NOTE A - Summary of Significant Accounting Policies (continued) believe that a more stringent policy would have a material effect on the carrying value of its investments. When investment securities are sold, the realized gain or loss is determined based upon specific identification. Fair market value of fixed maturities and common and preferred stocks are based on quoted market prices. For other securities held as investments, fair market value equals quoted market price, if available. If a quoted market price is not available, fair market value is estimated using quoted market prices for similar securities. The Company has not invested more than 5% of fixed maturities in any one state or political subdivision. During 2001, as required by the Emerging Issues Task Force ("EITF") D- 46, the Company began accounting for venture capital fund investments in which it owns more than a 5% interest on the equity method. The operating results of these venture capital fund investments have been reflected in realized gains and losses. Prior to this change, the operating results were not material and were therefore reflected in accumulated other comprehensive income and loss. During the fourth quarter of 2000 the Company changed its policy in regard to investments in certain closed-end preferred stock mutual funds. From that point forward the Company intends to take a proactive posture to affect the overall investment performance of these funds. The Company's level of ownership and new investment policy required the Company to account for these investments from that point forward on the equity method. Under the equity method the Company recorded it's share of the changes in the mutual funds' undistributed net assets in net investment income. Prior to the fourth quarter of 2000 these investments were recorded at their fair market value with the changes in value reflected in accumulated other comprehensive income. With the adoption of the equity method in the fourth quarter of 2000 all prior periods were restated to reflect equity method accounting. Beginning in the first quarter of 2001 the Company began recording their equity in the changes in net assets of closed-end preferred stock mutual funds as a component of realized gains and losses. All prior periods have been reclassified to permit comparison with the current year presentation. The Company believes the current year presentation provides a more appropriate classification for analysis of ongoing operations of the Company. These investments are valued at original cost plus the cumulative undistributed equity in earnings and losses of the funds and adjusted over time by the premium or discount at the time of purchase to the applicable underlying net asset value of the funds. The Company originates and holds mortgage loans on real estate on properties located in the Commonwealth of Massachusetts and the State of Connecticut. The Company controls credit risk through credit approvals, credit limits and monitoring procedures. The Company performs in-depth credit evaluations on all new mortgage customers. Bad debt expenses have not been material in recent years. Mortgage loans on real estate and collateral notes receivable are stated at the amount of unpaid principal, less an allowance for possible loan losses. The adequacy of the allowance for possible loan losses is evaluated on a regular basis by management. Factors considered in evaluating the adequacy of the allowance include previous loss experience, current economic conditions and their effect on borrowers and the performance of individual loans in relation to contract terms. The provision for possible loan losses charged to operating expenses is based upon management's judgment of the amount necessary to maintain the allowance at a level adequate to absorb possible losses. Loan losses are charged against the allowance when management believes the collectibility of the principal is unlikely and recoveries are credited to the allowance when received. Interest on mortgage loans is included in income as earned based upon rates applied to principal amounts outstanding. Accrual of interest on mortgage loans is discontinued either when reasonable doubt exists as to the full, timely collection of interest or principal, or when a loan becomes contractually past due more than ninety days. When a loan is placed on non-accrual status, all unpaid interest previously accrued is reversed against current period earnings. 41 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2001, 2000 and 1999 (Thousands of Dollars) NOTE A - Summary of Significant Accounting Policies (continued) 3. Cash and Cash Equivalents Cash and cash equivalents includes cash currently on hand to cover operating expenses. The Company invested $82,856 with Fidelity Investment Government Fund and $59,281 with Provident Institutional Fund. These are short-term money market investments in government backed securities. Money is invested on a daily basis. The Company held $17,210 and $13,775 in U.S. Government Repurchase Agreements at various financial institutions in 2001 and 2000, respectively. The amount of collateral, maintained by the seller, at the time of purchase and each subsequent business day, is required to have a market value that is equal to 102% of the resale price. 4. Deferred Policy Acquisition Costs Policy acquisition costs are calculated by line of business as a percentage of unearned premiums by multiplying the sum of current commission rates plus current premium tax rates plus an estimate of the percentage of other underwriting expenses incurred at the policy issuance. These costs are deferred and amortized over the period in which the related premiums are earned, the amount being reduced by any potential premium deficiency. If any potential premium deficiency exists, it represents future estimated losses, loss adjustment expenses and amortization of deferred acquisition costs in excess of the related unearned premiums. There was no premium deficiency in 2001, 2000 and 1999. In determining whether a premium deficiency exists, the Company considers anticipated investment income. 5. Property and Equipment Property and equipment are stated at cost and are depreciated on the straight-line method over the estimated useful lives of the assets using the following rates: Percent Asset Classification Per Annum Buildings..................................... 2.5 Building improvements (prior to 1992)......... 2.5 Building improvements (1992 and subsequent)... 5.0 Equipment and office furniture................ 10.0 EDP equipment and copiers..................... 20.0 Automobiles................................... 33.3 Maintenance and repairs are charged to operations; betterments are capitalized. The cost of property sold or otherwise disposed of and the accumulated depreciation thereon is eliminated from the related property and accumulated depreciation accounts and any resulting gain or loss is credited or charged to income. 6. Non-Compete Agreement The non-compete agreement of $2,479 represents the unamortized portion of the purchase price associated with the acquisition of American Commerce allocated to the arrangement whereby the American Automobile Association, Inc. ("AAA National") agreed not to compete with American Commerce prior to February 2009. The cost of $3,500 is being amortized on a straight-line basis over the term of the arrangement. The amount of accumulated amortization at December 31, 2001 and 2000 was $1,021 and $671, respectively. 7. Unpaid Loss and Loss Adjustment Expenses Loss and LAE reserves by their nature are inherently uncertain as to the ultimate outcome of the estimated amounts. The liability for unpaid losses and loss adjustment expenses ("LAE") represents the accumulation of individual case estimates for reported losses, adjustments to this amount on a line of business basis and estimates for incurred but not reported ("IBNR") losses and LAE net of, salvage and subrogation recoverable. The liability for losses and LAE is intended to cover the ultimate net cost of all losses and LAE incurred through the balance sheet date. Liability estimates are continually reviewed and updated, and therefore, the ultimate liability may be more or less than the current 42 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2001, 2000 and 1999 (Thousands of Dollars) NOTE A - Summary of Significant Accounting Policies (continued) estimate. The effects of changes in the estimates are included in the results of operations in the period in which the estimates are revised. 8. Premiums Insurance premiums are recognized as income ratably over the terms of the policies. Unearned premiums are determined by prorating written premiums on a daily basis over the terms of the policies. A significant portion of the Company's Massachusetts premiums written is derived through the American Automobile Association Clubs of Massachusetts ("AAA clubs") affinity group marketing program. Of the Company's total direct premiums written, the portion attributable to the AAA affinity group marketing program in Massachusetts was $545,496 or 47.3% in 2001, $535,766 or 50.0% in 2000 and $495,962 or 52.3% in 1999. Of these amounts, 13.0% were written through insurance agencies owned by the AAA clubs and 87.0% were written through the Company's network of independent agents in 2001. 9. Income Taxes The Company uses an asset and liability approach that requires the recognition of deferred tax assets and liabilities for the expected future tax consequences of events that have been recognized in the Company's financial statements or tax returns. In estimating future tax consequences, the Company generally considers all expected future events other than changes in the tax law or rates, unless enacted. Valuation allowances are established when necessary to reduce deferred tax assets to the amount expected to be realized. No valuation allowance was established in 2001, 2000 or 1999. 10. Deferred Income Income consisting of expense reimbursements, which include servicing carrier fees from Commonwealth Automobile Reinsurers ("C.A.R."), a state- mandated reinsurance mechanism, on policies written for C.A.R., are deferred and amortized over the term of the related insurance policies (see "Notes to Consolidated Financial Statements - NOTE F"). 11. Contingent Commissions In addition to state mandated minimum and other commissions on policies written, the Company pays certain of its agencies compensation in the form of profit sharing. This is based, in part, on the underwriting profits of an individual agent's business written with the Company. The arrangement for Massachusetts business utilizes a three-year rolling plan, with one third of the agent's profit or loss for each of the current and the two prior years' calculations summed to a single amount. This amount, if positive, is multiplied by the profit sharing commission rate and paid to the agent. Outside of Massachusetts, Commerce West and American Commerce each have contingent commission plans tailored to their specific markets. 12. Excess of Book Value of Subsidiary Interest Over Cost As a result of the acquisition of American Commerce, the amount representing the excess of the fair value of the net assets acquired over the purchase price at the January 29, 1999 acquisition date was $16,947. The amount is being amortized into revenue on the straight-line basis over a five year period. The amount amortized into income in 2001, 2000 and 1999 was $3,389, $3,390 and $3,019, respectively. See "Notes to Consolidated Financial Statements - NOTE A17" for treatment of excess of book value of subsidiary interest over cost ("negative goodwill") subsequent to December 31, 2001. 43 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2001, 2000 and 1999 (Thousands of Dollars) NOTE A - Summary of Significant Accounting Policies (continued) 13. Minority Interest in Net Loss of Subsidiary As a result of the joint venture with AAA SNE and acquisition of American Commerce, the Company's interest in ACIC Holding Co., Inc., through Commerce, a wholly-owned subsidiary of CHI, is represented by ownership of 80% of the outstanding shares of common stock at December 31, 2001. AAA SNE maintains a 20% common stock ownership. The minority interest of $863 included in the consolidated statement of earnings for 2001 represents 20% of the net loss for ACIC Holding Co., Inc., calculated after the $9,582 preferred stock dividend paid to Commerce, to the extent of the minority interest. This compares to $320 minority interest in the net loss of ACIC Holding Co., Inc. after $9,178 in preferred stock dividends paid to Commerce in 2000. During the third quarter of 2001, the net losses of ACIC Holding Co., Inc. exceeded the minority interest balance sheet component. 14. Treasury Stock In May 1999, the Board of Directors of the Company authorized a stock buy-back program of up to 2,000,000 shares of common stock of the Company. At December 31, 2001, there are 273,700 shares of common stock authorized to be purchased under this program. In November 2001, the Board of Directors approved another stock buy-back program authorizing the purchase of up to an additional 2,000,000 shares. During the period from January 1, 2001 through December 31, 2001, the Company purchased 622,900 shares of its own common stock. During 2000, the Company purchased 606,200 shares of its own common stock under the May 1999 buy-back program. At December 31, 2001, the Company had authority to purchase a total of 2,273,700 additional shares of its common stock under the May 1999 and November 2001 buy-back programs. As of December 31, 2001, the Company holds a total of 4,869,548 shares of treasury stock. 15. Net Earnings Per Common Share Net earnings per basic common share is computed by dividing net earnings by the weighted average number of basic common shares outstanding. The weighted average number of basic common shares outstanding for the years ended December 31, 2001, 2000 and 1999 were 33,608,804, 34,121,047 and 34,940,074, respectively. Weighted average number of basic common shares outstanding is determined by taking the average of the following calculation for a specified period of time: The daily amount of (1) the total issued outstanding common shares minus (2) the total Treasury Stock purchased. Earnings per diluted common share is based on the weighted average number of diluted common shares outstanding during each period. The weighted average number of diluted common shares outstanding for the years ended December 31, 2001, 2000 and 1999 were 33,794,938, 34,121,047 and 34,940,074, respectively. The Company's only potentially dilutive instruments are stock options outstanding and dilution from these is not significant. 16. New Accounting Pronouncements The NAIC revised the Accounting Practices and Procedures Manual in a process referred to as Codification. The revised manual became effective January 1, 2001 for all insurance companies. The domiciliary states of the Company's insurance subsidiaries have adopted the provisions of the revised manual. The revised manual has changed certain prescribed statutory accounting practices and has resulted in changes to the accounting practices that the Company's insurance subsidiaries use to prepare their statutory-basis financial statements. The impact of these changes to the Company's insurance subsidiaries statutory-basis capital and surplus as of January 1, 2001 had a significant beneficial effect of approximately $38,737 primarily due to the inclusion of deferred taxes as an admitted asset. The codification changes had no impact on the Company's GAAP financial statements. 44 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2001, 2000 and 1999 (Thousands of Dollars Except for Per Share Data) NOTE A - Summary of Significant Accounting Policies (continued) In June 1998, the FASB issued Statement of Financial Accounting Standards No. 133 ("SFAS 133"), "Accounting for Certain Derivative Instruments and Hedging Activities", as amended in June 2000 by Statement of Financial Accounting Standards No. 138 ("SFAS 138"), "Accounting for Certain Derivative Instruments and Certain Hedging Activities", which requires companies to recognize all derivatives as either assets or liabilities in the balance sheet and measure such instruments at fair value. SFAS 138 also amended Statement of Financial Accounting Standards No. 137 ("SFAS 137"), "Accounting for Derivative Instruments and Hedging Activities - Deferral of the Effective Date of FASB Statement No. 133". The provisions of SFAS 133 require adoption for fiscal years beginning after June 15, 2000. The Company had no derivative or hedging activity in 2001, 2000 or 1999. The adoption of these SFASs had no material impact on the Company's consolidated financial statements. In September 2000, the FASB issued Statement of Financial Accounting Standards No. 140 ("SFAS 140"), "Accounting for Transfers and Servicing of Financial Assets and Extinguishments of Liabilities", which replaced Statement of Financial Accounting Standards No. 125 ("SFAS 125"), "Accounting for Transfers and Servicing of Financial Assets and Extinguishments of Liabilities". The Statement provides accounting and reporting standards for transfers and servicing of financial assets and extinguishments of liabilities. Those standards are based on consistent application of a "financial components" approach that focuses on control. Under that approach, after a transfer of financial assets, a company recognizes the financial and servicing assets it controls and the liabilities it has incurred, does not recognize financial assets when control has been surrendered, and does not recognize liabilities when extinguished. The Statement provides consistent standards for distinguishing transfers of financial assets that are sales from transfers that are secured borrowings. The Statement is effective for transfers and servicing of financial assets and extinguishments of liabilities occurring after March 31, 2001. Adoption of SFAS 140 did not have a material impact on the Company's consolidated financial statements. In July 2001, the FASB issued Statements of Financial Accounting Standards No. 141, "Business Combinations", and No. 142, "Goodwill and Other Intangible Assets". SFAS No. 141, effective for business combinations initiated after June 30, 2001, requires that all business combinations be accounted for under a single method - the purchase method. Use of the pooling-of-interests method is no longer permitted. SFAS No. 141 also clarifies the criteria to recognize intangible assets separately from goodwill. SFAS No. 142 requires that goodwill and intangible assets deemed to have indefinite lives no longer be amortized to earnings, but instead be reviewed at least annually for impairment. Other intangible assets will continue to be amortized over their useful lives. SFAS No. 142 will be effective January 1, 2002. The Company has evaluated the impact of adopting the provisions of SFAS No. 142 on earnings and financial position for the year ended December 31, 2002. Effective January 1, 2002, in accordance with SFAS No. 142, the Company will cease amortizing the balance sheet item "excess of book value of subsidiary interest over cost" which is $5.7 million at year end 2001. The 2001 impact of the amortization of this resulted in approximately $0.10 per share of annual operating earnings. Additionally, the Company will no longer amortize the negative goodwill resulting from the purchase of preferred stock mutual funds effective January 1, 2002. The amount of unamortized negative goodwill at year-end is $6.4 million. The 2001 impact of the amortization of this was $0.10 per share of earnings classified as capital gains. Both the excess of book value of subsidiary interest over cost and the negative goodwill on preferred stock mutual funds will be recognized as income in the first quarter of 2002 and classified as an extraordinary item. The estimated per share income impact for this change is $0.34 per share. 45 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2001, 2000 and 1999 (Thousands of Dollars) 17. Acquisition In November 1998, Commerce formed ACIC Holding Co., Inc., in a joint venture with AAA SNE and invested $90,800 to fund the January 29, 1999 acquisition of the Automobile Club Insurance Company, whose name was changed to American Commerce upon completion of the acquisition. Commerce invested $90,000 in the form of preferred stock and an additional $800 representing an 80% common stock ownership. AAA SNE invested $200 representing a 20% common stock ownership. The terms of the preferred stock call for Commerce to receive quarterly cash dividends at the rate of 10% per annum from ACIC Holding, Co., Inc. In the event cash dividends cannot be paid, additional preferred stock will be issued. During 2001, 96 shares of Class B preferred stock were issued in lieu of the cash payment of dividends. The acquisition was accounted for as a purchase. Since the January 29, 1999 acquisition, American Commerce's results have been consolidated into the Company's financial statements. Since 1995, Commerce has maintained an exclusive affinity group marketing relationship with AAA Insurance Agency, Inc., a subsidiary of AAA SNE. AAA Insurance Agency, Inc. has been a licensed insurance agent of Commerce since 1985. NOTE B - Investments and Investment Income 1. Fixed Maturities The amortized cost and estimated fair market value of investments in fixed maturities are as follows: Gross Gross Accumulated Accumulated Other Other Estimated Amortized Comprehensive Comprehensive Fair Market Cost Income Losses Value At December 31, 2001: Corporate bonds..................... $ 133,506 $ 7,497 $ (4,497) $ 136,506 U.S. Treasury bonds and notes....... 104 1 - 105 GNMA & FNMA mortgage-backed bonds... 98,198 1,602 (815) 98,985 Obligations of states and political subdivisions............. 386,967 8,890 (4,971) 390,886 Total.......................... $ 618,775 $ 17,990 $ (10,283) $ 626,482 At December 31, 2000: Corporate Bonds..................... $ 130,775 $ 1,263 $ (5,783) $ 126,255 U.S. Treasury bonds and notes....... 3,428 86 (137) 3,377 GNMA & FNMA mortgage-backed bonds... 67,274 444 (457) 67,261 Obligations of states and political subdivisions............. 464,404 14,454 (5,816) 473,042 Total.......................... $ 665,881 $ 16,247 $ (12,193) $ 669,935 46 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2001, 2000 and 1999 (Thousands of Dollars) NOTE B - Investments and Investment Income (continued) Proceeds from sales of investments in fixed maturities, gross gains and gross losses realized on those sales were as follows: Proceeds Gross Gross From Realized Realized Sales Gains Losses For the year ended December 31, 2001: Corporate bonds................................... $ 7,343 $ 129 $ (151) U.S. Treasury bonds and notes..................... - - - GNMA mortgage-backed bonds........................ - - - Obligations of states and political subdivisions.. 82,369 694 (1,820) Total ....................................... $ 89,712 $ 823 $ (1,971) For the year ended December 31, 2000: Corporate bonds................................... $ 1,167 $ - $ - U.S. Treasury bonds and notes..................... - - - GNMA mortgage-backed bonds........................ - - - Obligations of states and political subdivisions.. 96,013 198 (2,749) Total ....................................... $ 97,180 $ 198 $ (2,749) For the year ended December 31, 1999: Corporate bonds................................... $ 17,516 $ 102 $ (941) U.S. Treasury bonds and notes..................... 27,096 8 (842) GNMA mortgage-backed bonds........................ - - - Obligations of states and political subdivisions.. 97,950 298 (2,606) Total ....................................... $142,562 $ 408 $ (4,389) The amortized cost and approximate fair market value of fixed maturities at December 31, 2001 and 2000, by contractual maturity, are as follows: 2001 2000 Fair Fair Amortized Market Amortized Market Cost Value Cost Value Obligations of states, political subdivisions, corporate bonds and U.S. Treasury bonds and notes: Due in one year or less.................... $ 1,398 $ 1,417 $ 1,201 $ 1,214 Due after one year through five years...... 2,860 3,001 7,650 7,882 Due after five years through ten years..... 5,256 5,378 9,162 9,431 Due after ten years........................ 511,063 517,701 580,594 584,147 520,577 527,497 598,607 602,674 GNMA & FNMA mortgage-backed bonds.......... 98,198 98,985 67,274 67,261 Total fixed maturities.............. $618,775 $626,482 $665,881 $669,935 Expected maturities may differ from contractual maturities because issuers may have the right to call or prepay obligations. 47 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2001, 2000 and 1999 (Thousands of Dollars) NOTE B - Investments and Investment Income (continued) 2. Closed-end Preferred Stock Mutual Funds The following table reflects the shares held, percentage of ownership, carrying value at equity, book value, market value, and value of shares at net asset value, by fund at December 31, 2001 and 2000: December 31, 2001 Fund Carrying Quoted Value of Fund Shares % of Value Book Market Shares at Net Symbol(1) Held Ownership at Equity Value Value Asset Value PGD 2,361,500 28.3% $ 30,225 $ 25,713 $ 29,873 $ 32,258 PPF 2,370,400 32.7% 30,168 26,256 29,275 31,076 PDF 4,685,500 31.3% 44,900 42,400 45,121 45,731 PDT 5,289,700 35.3% 63,035 57,175 58,451 64,111 DIV 3,579,500 36.2% 51,991 49,687 52,798 53,335 PFD 2,981,500 30.3% 42,904 44,803 43,828 42,904 PFO 4,050,043 36.3% 46,059 48,914 47,993 46,251 Total $309,282 $294,948 $307,339 $315,666 December 31, 2000 Fund Carrying Quoted Value of Fund Shares % of Value Book Market Shares at Net Symbol(1) Held Ownership at Equity Value Value Asset Value PGD 1,877,300 22.5% $ 23,478 $ 19,666 $ 22,528 $ 26,695 PPF 2,352,900 32.4% 28,322 26,048 25,882 30,470 PDF 4,638,800 31.0% 46,003 41,966 40,589 47,594 PDT 4,925,100 32.8% 60,453 53,144 52,021 63,091 DIV 3,080,500 31.2% 46,314 42,500 40,239 48,918 PDI(2) 5,253,400 48.5% 52,207 52,583 52,534 54,110 PFD 2,981,500 30.3% 39,834 44,803 36,151 40,012 PFO 3,892,543 34.9% 41,122 47,270 40,385 41,533 Total $337,733 $327,980 $310,329 $352,423 (1) John Hancock Patriot Global Dividend Fund ("PGD"), John Hancock Patriot Preferred Dividend Fund ("PPF"), John Hancock Patriot Premium Dividend I Fund ("PDF"), John Hancock Patriot Premium Dividend II Fund ("PDT"), John Hancock Patriot Select Dividend Fund ("DIV"), Putnam Dividend Income Fund ("PDI"), Preferred Income Fund ("PFD"), Preferred Income Opportunity Fund ("PFO"). (2) In 2001, the Trustees of PDI liquidated the fund. The Company's pro-rata share of the portfolio securities and cash of PDI was transferred to a new fund created by the PDI Trustees whose ownership was conveyed to the Company. At December 31, 2001 the fund, totaling $60,869, was consolidated into the Company's financial statements. The majority of the fund represents investments valued at $59,019 and is included in preferred stocks and $1,332 in cash and cash equivalents. The difference between the carrying value at equity and the value of shares at net asset value is negative goodwill created at the time of the purchase of the shares. SFAS 141, which was implemented on July 1, 2001, specifically addresses the manner in which to account for negative goodwill. For purchases prior to July 1, 2001, that created negative goodwill, the Company continued to amortize the negative goodwill on these securities through the end of 2001. This negative goodwill was amortized into realized gains over various periods ranging from 1.25 years to 4 years based on the turnover ratios of the funds. In accordance with SFAS 141, for purchases subsequent to June 30, 2001, the difference between the cost and net asset value at the time of purchase was recognized as a realized gain, totaling $614 for 2001. 48 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2001, 2000 and 1999 (Thousands of Dollars) NOTE B - Investments and Investment Income (continued) 3. Mortgage Loans on Real Estate and Collateral Notes Receivable At December 31, 2001 and 2000, mortgage loans on real estate and collateral notes receivable consisted of the following: December 31, 2001 2000 Residential (1st Mortgages)............ $28,696 $36,496 Residential (2nd Mortgages)............ 83 209 Commercial (1st Mortgages)............. 8,210 12,542 Commercial (2nd Mortgages)............. 33 50 37,022 49,297 Collateral notes receivable............ 3,143 3,222 40,165 52,519 Allowance for possible loan losses..... (660) (858) Mortgage loans on real estate and collateral notes receivable....... $39,505 $51,661 Fair value of the Company's mortgage loans on real estate and collateral notes receivable is estimated by discounting the future cash flows using the current rates at which similar loans would be made to borrowers with similar credit and for the same remaining maturities. The future cash flows associated with certain non-performing loans are estimated based on expected payments from borrowers either through work out arrangements or the disposition of collateral. The estimated fair value of mortgage loans on real estate and collateral notes receivable at December 31, 2001 and 2000, prior to the allowance for possible loan losses, was $41,391 and $54,141, respectively. At December 31, 2001 and 2000 mortgage loans which were on non-accrual status amounted to $1,118 and $1,357, respectively. The reduction in interest income associated with non-accrual loans was $99, $118 and $129 for the years ended December 31, 2001, 2000 and 1999, respectively. The Company originates and services residential and commercial mortgages in Massachusetts and Connecticut. The Company's exposure is generally 80% or less of the appraised value of any collateralized real property at the time of the loan origination. The ability and willingness of residential and commercial borrowers to honor their repayment commitments is generally dependent upon the level of overall economic activity and real estate values. The Company sold $20,042 of residential mortgages in 2000 without recourse to an unrelated third party. A summary of the changes in the allowance for possible loan losses follows: Years ended December 31, 2001 2000 Balance, beginning of year......................... $ 858 $ 2,127 Decrease in provision for possible loan losses... (198) (1,269) Balance, end of year............................... $ 660 $ 858 49 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2001, 2000 and 1999 (Thousands of Dollars) NOTE B - Investments and Investment Income (continued) The following table describes mortgage principal balances by maturity, total mortgages over 90 days past due and total mortgages in foreclosure: 2001 2000 Fixed rate mortgages maturing: One year or less................................ $ 90 $ 141 More than one year to five years................ 861 742 More than five years to ten years............... 3,366 5,331 Over ten years.................................. 23,375 31,810 Total fixed mortgages...................... $ 27,692 $ 38,024 Adjustable rate mortgages maturing: One year or less................................ $ - $ - More than one year to five years................ 87 61 More than five years to ten years............... 419 283 Over ten years.................................. 8,824 10,929 Total adjustable mortgages................. $ 9,330 $ 11,273 Past due over 90 days............................. $ 1,118 $ 1,357 Mortgages in foreclosure, included in past due over 90 days.................................... $ 184 $ 808 4. Net Investment Income The components of net investment income were as follows: Years ended December 31, 2001 2000 1999 Interest on fixed maturities................... $ 45,542 $ 44,766 $ 45,957 Dividends on common and preferred stocks....... 23,768 23,177 23,148 Dividends on preferred stock mutual funds...... 23,165 22,158 15,483 Interest on cash and cash equivalents.......... 5,729 3,555 2,596 Interest on mortgage loans..................... 4,026 5,677 5,908 Other.......................................... 356 84 118 Total investment income............... 102,586 99,417 93,210 Investment expenses............................ 2,975 2,587 3,421 Net investment income................. $ 99,611 $ 96,830 $ 89,789 5. Net Realized Investment Gains (Losses) Net realized investment gains (losses) were as follows: Years ended December 31, 2001 2000 1999 Net realized investment gains (losses): Fixed maturities................................ $ (2,816) $ (3,772) $ (5,991) Preferred stocks................................ (3,692) 1,286 (244) Common stocks................................... 603 4,370 11,023 Closed-end preferred stock mutual funds*........ 4,582 26,575 (22,401) Venture capital fund investments................ (9,071) 460 888 Other........................................... (239) 631 347 Total....................................... $(10,633) $ 29,550 $(16,378) *Includes $3,215 in 2001 and $9,260 in 2000, respectively, relating to the amortization of negative goodwill, at the time of purchase, of these securities. 50 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2001, 2000 and 1999 (Thousands of Dollars) NOTE B - Investments and Investment Income (continued) 6. Other Comprehensive Income (Loss) Net increases (decreases) in other comprehensive income (loss), less applicable income tax (expense) benefit, were as follows: Years ended December 31, 2001 2000 1999 Other comprehensive income (loss): Fixed maturities................................ $ 3,653 $ 18,161 $(32,892) Preferred stocks................................ 7,259 4,145 (17,040) Common stocks................................... (8,369) 34,759 (26,587) Other........................................... (1,327) 318 634 Impact of minority interest..................... (352) (1,244) 2,122 Total....................................... 864 56,139 (73,763) Tax benefit (expense)........................... (272) (19,495) 26,560 Impact of minority interest..................... (31) (154) (743) Total tax benefit (expense)................. (303) (19,649) 25,817 Total other comprehensive income (loss)..... $ 561 $ 36,490 $(47,946) A summary of net accumulated other comprehensive income (loss) on stocks and fixed maturity investments in 2001, 2000 and 1999 follows: Years ended December 31, 2001 2000 1999 Accumulated other comprehensive income......... $ 45,873 $ 46,699 $ 8,317 Accumulated other comprehensive losses......... (26,893) (28,935) (47,936) Impact of minority interest.................... 88 440 1,685 Total unrealized gains (losses)........... 19,068 18,204 (37,934) Tax benefit (expense).......................... (6,643) (6,217) 13,867 Impact of minority interest.................... (31) (154) (590) Total benefit (expense)................... (6,674) (6,371) 13,277 Total..................................... $ 12,394 $ 11,833 $(24,657) NOTE C - Deferred Policy Acquisition Costs Policy acquisition costs incurred and amortized to income are as follows: Years ended December 31, 2001 2000 1999 Balance, beginning of year............. $111,305 $ 98,500 $ 88,759 Costs deferred during the year......... 266,122 256,062 243,401 Amortization charged to expense........ (260,870) (243,257) (233,660) Balance, end of year................... $116,557 $111,305 $ 98,500 51 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2001, 2000 and 1999 (Thousands of Dollars) NOTE D - Property and Equipment A summary of property and equipment at December 31, is as follows: 2001 2000 Buildings................................. $ 33,013 $ 32,916 Equipment and office furniture............ 36,609 35,185 Building improvements..................... 850 850 70,472 68,951 Less accumulated depreciation....... (38,473) (35,456) 31,999 33,495 Land...................................... 3,476 1,253 Construction in progress.................. 4,539 75 $ 40,014 $ 34,823 Depreciation expense was $4,280, $4,270 and $4,243 for the years ended December 31, 2001, 2000 and 1999, respectively. Depreciation expense is allocated evenly between losses and loss adjustment expenses and policy acquisition costs. NOTE E - Unpaid Losses and Loss Adjustment Expenses Liabilities for unpaid losses and loss adjustment expenses at December 31, consist of: 2001 2000 Net voluntary unpaid loss and LAE reserves................ $558,635 $544,585 Voluntary salvage and subrogation recoverable............. (73,393) (65,505) Assumed unpaid loss and LAE reserves from C.A.R........... 125,787 127,631 Assumed salvage and subrogation recoverable from C.A.R.... (20,695) (20,844) Total voluntary and assumed unpaid loss and LAE reserves 590,334 585,867 Adjustment for ceded unpaid loss and LAE reserves......... 100,290 97,273 Adjustment for ceded salvage and subrogation recoverable.. (9,000) (9,000) Total unpaid loss and LAE reserves...................... $681,624 $674,140 Unpaid Loss and LAE by their nature are inherently uncertain as to the ultimate outcome of the estimated amounts. The liability for unpaid losses and LAE represents Management's best estimate of the ultimate net cost of all losses and LAE incurred through the balance sheet date. The estimate for ultimate net cost of all losses incurred through the balance sheet date includes the adjusted case estimates for losses, incurred but not reported ("IBNR") losses, salvage and subrogation recoverable and a reserve for LAE. In arriving at its best estimate, management begins with the aggregate of individual case reserves and then makes adjustments to these amounts on a line of business basis. These adjustments to the aggregate case reserves by line of business are made based on analysis performed by Management as further described below. The entire liability for unpaid losses and LAE is also reviewed quarterly and annually by the Company's Actuarial Department. Liability estimates are continually analyzed and updated, and therefore, the ultimate liability may be more or less than the current estimate. The effects of changes in the estimates are included in the results of operations in the period in which the estimates are revised. 52 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2001, 2000 and 1999 (Thousands of Dollars) NOTE E - Unpaid losses and Loss Adjustment Expenses (continued) Significant periods of time can elapse between the occurrence of an insured loss, the reporting of the loss to the insurer and the insurer's payment of that loss. To recognize liabilities for unpaid losses, insurers establish reserves as balance sheet liabilities representing estimates of amounts needed to pay reported and unreported losses and LAE. Quarterly, the Company reviews these reserves internally. Regulations of the Division of Insurance require the Company to annually obtain a certification from either a qualified actuary or an approved loss reserve specialist that its loss and LAE reserves are reasonable. When a claim is reported to the Company, claims personnel establish a "case reserve" for the estimated amount of the ultimate exposure to the Company. The amount of the reserve is primarily based upon an evaluation of the type of claim involved, the circumstances surrounding the claim and the policy provisions relating to the loss. This estimate reflects the informed judgment of such personnel based on general insurance reserving practices and on the experience and knowledge of the claims personnel adjusting the claim. During the loss adjustment period, these estimates are revised as deemed necessary by the Company's claims department personnel based on subsequent developments and periodic reviews of the cases. In accordance with industry practice, the Company also maintains reserves for estimated IBNR and LAE net of salvage and subrogation recoverable. These reserves are determined on the basis of historical information and the experience of the Company. Adjustments to these reserves are made periodically to take into account changes in the volume of business written, claims frequency and severity, the mix of business, claims processing and other items that can be expected to affect the Company's liability for losses and LAE over time. When reviewing the liability for unpaid losses and LAE, the Company analyzes historical data and estimates the impact of various factors such as (i) payment trends; (ii) loss expense per exposure; (iii) the historical loss experience of the Company and industry; (iv) frequency and security trends; and, (v) legislative enactments, judicial decisions, legal developments in the imposition of damages, changes and trends in general economic conditions, including the effects of inflation and recession. This process assumes that past experience, adjusted for the effects of current developments and anticipated trends, is an appropriate basis for predicting future events. There is no precise method, however, for subsequently evaluating the impact of any specific factor on the adequacy of reserves, because the eventual development of reserves is affected by many factors. By using both individual estimates of reported claims and generally accepted actuarial reserving techniques, the Company estimates the ultimate net liability for losses and LAE. After taking into account all relevant factors, management believes that, based on existing information, the provision for losses and LAE at December 31, 2001 is adequate to cover the ultimate net cost of losses and claims incurred as of that date. The ultimate liability, however, may be greater or lower than established reserves. If the ultimate exposure is greater than (or less than) management's estimated liability for losses and LAE, based on any of the factors noted previously, the Company will incur additional expense (income) which may have a material impact. The Company does not discount to present value that portion of its loss reserves expected to be paid in future periods. Included in the loss reserve methodologies described above, are liabilities for unpaid claims and claim adjustment expenses for environmental related claims such as oil spills, mold and lead paint. Reserves have been established to cover these claims for known losses. Because of the Company's limited exposure to these types of claims, management believes they will not have a material impact on the consolidated financial position of the Company in the future. Loss reserves on environmental related claims amounted to $4,281 and $3,712 at December 31, 2001 and 2000, respectively. 53 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2001, 2000 and 1999 (Thousands of Dollars) NOTE E - Unpaid losses and Loss Adjustment Expenses (continued) The following table sets forth a reconciliation of beginning and ending reserves for losses and loss adjustment expense, net of reinsurance deductions from all reinsurers including C.A.R., as shown in the Company's consolidated financial statements for the periods indicated. Years ended December 31, 2001 2000 1999 Loss and loss adjustment expense reserves, beginning of year, prior to effect of ceded reinsurance recoverable............................. $585,867 $558,779 $498,127 January 29, 1999 American Commerce loss and loss adjustment expense reserves.................. - - 63,112 Incurred losses and loss adjustment expenses: Provision for insured events of the current year.. 812,863 728,582 664,978 Decrease in provision for insured events of prior years...................................... (35,320) (42,425) (39,888) Total incurred losses and loss adjustment expenses....................................... 777,543 686,157 625,090 Payments: Losses and loss adjustment expenses attributable to insured events of the current year............ 487,918 402,040 383,707 Losses and loss adjustment expenses attributable to insured events of prior years................. 285,158 257,029 243,843 Total payments.................................. 773,076 659,069 627,550 Loss and loss adjustment expense reserves prior to effect of ceded reinsurance recoverable.......... 590,334 585,867 558,779 Ceded reinsurance recoverable..................... 91,290 88,273 101,062 Reserves for losses and loss adjustment expenses at the end of year per financial statements......... $681,624 $674,140 $659,841 The decrease in provision for insured events of prior years represents redundancies for reserves established for prior year. This decrease in provision was principally the result of re-estimation of unpaid losses and loss adjustment expenses principally on the personal automobile, commercial automobile and homeowners lines of business. The Company's loss and LAE reserves reflect its share of the aggregate C.A.R. loss and LAE reserves of the Company and the 38 other writers of automobile insurance in Massachusetts that participate in C.A.R. ("Servicing Carriers"). The Company is a defendant in various legal actions arising from the normal course of its business. These proceedings are considered to be ordinary to operations or without foundation in fact. Management is of the opinion that these actions will not have a materially adverse effect on the consolidated financial statements of the Company. (See NOTE S - Legal Proceedings.) NOTE F - Reinsurance Activity The Company has reinsurance contracts for casualty and catastrophe coverages. These reinsurance arrangements minimize the Company's losses arising from large risks and protect the Company against numerous losses from a single occurrence or event. The Company also has a quota share reinsurance contract on its other than automobile business. 54 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2001, 2000 and 1999 (Thousands of Dollars) NOTE F - Reinsurance Activity (continued) Property, Catastrophe and Quota Share Reinsurance The Company maintains a 75% quota share reinsurance program, covering all non-automobile property and liability business, except umbrella policies. The program is split between American Re-Insurance Company, Employers Reinsurance Corporation, Hartford Fire Insurance Company and Swiss Reinsurance America Corporation. The maximum per occurrence dollar recovery is equal to 250% of the net premiums ceded to the quota share arrangement in a contract year. The maximum aggregate per year dollar recovery under the quota share contract is equal to 350% of the net premium ceded to the quota share arrangement in a contract year. A sliding scale commission, based on loss ratio, is utilized under this program. This program provides the Company with sufficient protection for catastrophe coverage so as to enable the Company to forego pure catastrophe reinsurance coverage, which was previously tailored in conjunction with the former quota share arrangement. The table below provides information depicting the approximate recovery under the quota share contract (described below) at various loss scenarios, if a single catastrophe were to strike: Net Loss Total Reinsurance Retained by Loss Recovery the Company $ 50,000 $ 37,500 $12,500 100,000 75,000 25,000 150,000 112,500 37,500 200,000 150,000 50,000 250,000 187,500 62,500 Under the above scenario and based on the business subject to the quota share reinsurance contract for 2001, the Company has no reinsurance recoveries for a single event catastrophe in excess of a total loss of approximately $262.0 million. The level of reinsurance protection increases (decreases) when the company cedes more (less) premium to the reinsurers. The Company's estimated total losses on its other than automobile business for 100 and 250-year hurricanes (including American Commerce) are approximately $176.0 million and $295.8 million, respectively. The Company estimates were derived through the services of Swiss Reinsurance America Corporation who utilized the RMS (Risk Management Solutions) risk assessment system. Most property and casualty insurance companies establish their catastrophe reinsurance programs up to the 100 year storm estimate. Written premiums ceded in 2001, 2000 and 1999 under the above referenced program were $78.6 million, $69.4 million and $51.5 million, respectively. The 13.3% increase in written premiums ceded in 2001 versus 2000 in this program was primarily the result of a $7,592 or 11.6% increase in Massachusetts homeowner direct written premium, coupled with a $2,212 or 13.4% increase in direct homeowner writings in states other than Massachusetts, as previously mentioned. Ceding commission income is calculated on a ceded earned premium basis. Casualty Reinsurance Casualty reinsurance is on an excess of loss basis for any one event or occurrence with a maximum recovery of $9.0 million over a net retention of $1.0 million. This coverage is placed with Swiss Reinsurance America Corporation (rated A++ by A.M. Best). Personal and commercial liability umbrella policies are reinsured on a 95% quota share basis in regard to limits up to $1.0 million and 100% quota share basis for limits in excess of $1.0 million but not exceeding $5.0 million for policies with underlying automobile coverage of $250/$500 or more. The Company also has personal liability umbrella reinsurance coverage for policies with underlying automobile coverage of $100/$300, on a 65% quota share basis in regard to limits up to $1.0 million and 100% quota share basis for limits in excess of $1.0 million but not exceeding $3.0 million. These coverages are placed with American Re-Insurance Company (rated A++ by A.M. Best). 55 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2001, 2000 and 1999 (Thousands of Dollars) NOTE F - Reinsurance Activity (continued) Earned premiums and losses and loss adjustment expenses are stated in the accompanying consolidated financial statements after deductions for ceded reinsurance. Those deductions for reinsurance other than C.A.R. are as follows: Years ended December 31, 2001 2000 1999 Income Statement Written premiums ceded............................ $81,827 $76,946 $ 54,657 Earned premiums ceded............................. 77,226 73,354 55,557 Losses and loss adjustment expenses ceded......... 40,514 30,797 24,240 Balance Sheet Unpaid losses and loss adjustment expenses........ 28,192 24,726 21,552 Unearned premiums................................. 42,258 36,828 26,813 The Company, as primary insurer, would be required to pay losses in their entirety in the event that the reinsurers were unable to discharge their obligations under the reinsurance agreements. C.A.R. C.A.R., a state-mandated reinsurance mechanism, enables the Company and the other Servicing Carriers to reinsure any automobile risk that the insurer perceives to be under-priced at the premium level permitted by the Commissioner. Servicing Carriers, who are responsible for over 99.0% of total direct premiums written for personal automobile insurance in Massachusetts, are required to offer automobile insurance coverage to all eligible applicants pursuant to "take-all-comers" regulations, but may reinsure business with C.A.R. Since its inception, C.A.R. has annually generated multi-million dollar underwriting losses in both the personal and commercial pools. The Company is required to share in the underwriting results of C.A.R. business for its respective product lines. Under current regulations, the Company's share of the C.A.R. personal or commercial deficit is based upon its market share for retained automobile risks for the particular pool, adjusted by a "utilization" concept, such that, in general, the Company is disproportionately and adversely affected if its relative use of C.A.R. reinsurance exceeds that of the industry, and favorably affected if its relative use of C.A.R. reinsurance is less than that of the industry. The Company's strategy has been to voluntarily retain more types of private passenger automobile business that are factored as credits, thereby favorably impacting the utilization formula. These credits result from voluntarily writing business in under priced territories and for under priced risks. As a result of increased voluntary retention, in excess of the industry, the credits impacting the utilization formula have favorably affected the Company's participation ratio compared to its market share. During 2001, 2000 and 1999, the Company's net participation in the C.A.R. personal automobile pool approximated 16.8%, 16.9% and 16.5%, respectively, as reported by C.A.R., compared to the Company's estimated market share in those years of 23.3%, 22.3% and 21.3%. 56 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2001, 2000 and 1999 (Thousands of Dollars) Written premiums, earned premiums, losses and LAE incurred, underwriting expenses incurred and the liabilities for unearned premiums, unpaid losses and LAE ceded to and assumed from C.A.R. were as follows: Years ended December 31, 2001 2000 1999 Ceded Assumed Ceded Assumed Ceded Assumed Income Statement Written premiums... $ 70,973 $ 79,360 $ 67,451 $ 81,659 $ 68,740 $ 87,241 Earned premiums.... 72,648 80,176 69,120 81,300 68,902 84,356 Losses and LAE. incurred......... 80,053 108,353 67,987 109,788 81,853 104,273 Underwriting expenses......... - 28,270 - 28,753 - 28,569 Balance Sheet Unearned premiums.. 44,399 41,699 44,791 42,515 50,084 42,156 Unpaid losses and LAE.............. 81,433 105,092 82,450 106,787 91,576 100,680 The Company pays to C.A.R. all of the premiums generated by the policies it has ceded and C.A.R. reimburses the Company for all losses incurred on account of ceded policies. In addition, the Company receives a fee for servicing ceded policies based on the expense structure established by C.A.R. For the years ended December 31, 2001, 2000 and 1999, these servicing fees amounted to $17,161, $16,783 and $17,235, respectively. The Company presents assets and liabilities gross of reinsurance. The Residual Market Receivable represents the gross amount of reinsurance recoverable from C.A.R. including unpaid losses, unearned premiums, paid losses recoverable and unpaid ceded and assumed premiums. The current C.A.R. utilization-based participation ratio has been in place for the personal automobile market since 1993. During 2001, 2000 and 1999 the Company's amount of personal automobile exposures it reinsured through C.A.R. approximated 4.9%, 4.9% and 5.6%, respectively, as compared to industry averages of 7.7%, 8.4% and 9.6%, respectively. NOTE G - Income Taxes The Company and its subsidiaries file a consolidated federal income tax return. The federal income tax expense (benefit) consisted of the following: Years ended December 31, 2001 2000 1999 Current............................ $ 28,571 $ 32,849 $ 26,481 Deferred........................... (5,377) 5,457 (9,814) $ 23,194 $ 38,306 $ 16,667 57 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2001, 2000 and 1999 (Thousands of Dollars) NOTE G - Income Taxes (continued) Deferred taxes arise from temporary differences in the basis of assets and liabilities for tax and financial statement purposes. The sources of these differences and the related tax effects of the activities that occurred consisted of the following: Years ended December 31, 2001 2000 1999 Unearned premiums.................................. $ (2,428) $ (3,835) $ (2,785) Discounting of loss reserves....................... 809 (381) (928) Deferred policy acquisition costs.................. 1,303 4,015 1,251 Salvage and subrogation recoverable................ 81 (116) 272 Tax depreciation in excess of book depreciation.... 180 239 639 Pension liability.................................. - 1,145 (440) Post-retirement benefits liability................. (246) (424) 120 Equity in earnings (losses) of preferred stock mutual funds..................................... 264 6,060 (10,487) Equity in losses of venture capital fund investments...................................... (3,342) - - Other.............................................. (1,998) (1,246) 2,544 Deferred income tax.......................... (5,377) 5,457 (9,814) Other comprehensive income (loss).................. 425 20,084 (26,407) Deferred taxes at acquisition of American Commerce. - - (4,662) Change in deferred tax asset................. $ (4,952) $ 25,541 $(40,883) Realization of a deferred tax asset is dependent on generating sufficient taxable income in future years. Although realization is not assured, management believes it is more likely than not that all of the deferred tax assets will be realized. The amount of the deferred tax asset considered realizable, however, could be reduced in the near term if estimates of future taxable income or unrealized gains are reduced. Deferred tax liabilities (assets) were comprised of the following at December 31, 2001 and 2000: 2001 2000 Unearned premiums............................................... $(31,477) $(29,049) Discounting of loss reserves.................................... (20,850) (21,659) Equity in losses of preferred stock mutual funds................ (3,551) (3,815) Equity in losses of venture capital fund investments............ (3,342) - Post-retirement benefits liability of American Commerce......... (1,267) (1,021) Other........................................................... (4,915) (3,355) Deferred tax assets....................................... (65,402) (58,899) Deferred policy acquisition costs............................... 33,847 32,544 Salvage and subrogation recoverable............................. 2,109 2,028 Tax depreciation in excess of book depreciation................. 2,157 1,977 Net accumulated comprehensive income............................ 6,643 6,217 Other........................................................... 3,653 4,092 Deferred tax liabilities.................................. 48,409 46,858 Net deferred tax asset.................................... $(16,993) $(12,041) 58 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2001, 2000 and 1999 (Thousands of Dollars) NOTE G - Income Taxes (continued) Federal income tax on income is less than the amount computed by applying the statutory rate of 35% for the years ended 2001, 2000 and 1999 for the following reasons: Years ended December 31, 2001 2000 1999 Tax at statutory rate.. $ 40,399 35.0% $ 59,523 35.0% $ 36,499 35.0% Tax exempt interest.... (7,123) (6.2) (8,314) (4.9) (9,157) (8.8) Dividends paid to ESOP participants......... (848) (0.7) (899) (0.5) (785) (0.8) Dividends received deduction............ (7,510) (6.5) (8,123) (4.8) (7,560) (7.2) Amortization of preferred stock mutual fund negative goodwill............. (1,043) (0.9) (3,242) (1.9) (1,909) (1.8) Other.................. (681) (0.6) (639) (0.4) (421) (0.4) Tax at effective rate.. $ 23,194 20.1% $ 38,306 22.5% $ 16,667 16.0% NOTE H - Related-Party Transactions The Company has made loans to insurance agencies with which Commerce transacts business on a regular basis. At December 31, 2001, eleven loans with an aggregate outstanding principal balance of $3,476, were collateralized by the assets of the agencies, one of these loans with an outstanding balance of $313 was collateralized by real estate as the primary collateral and the assets of the agency as secondary collateral. There were no loans to insurance agencies collateralized solely by real estate. At December 31, 2000, ten loans with an aggregate outstanding balance of $3,556 were collateralized by the assets of the agencies and one of these loans with an outstanding balance of $328 was collateralized by real estate as the primary collateral and the assets of the agency as secondary collateral. The immediate family of Raymond J. Lauring, a Director of the Company, owns more than a 10% equity interest in Lauring Construction Company. Mr. Lauring has no ownership interest in Lauring Construction Company. During 2001, Lauring Construction Company provided construction and construction management services in connection with a contract for the estimated $13 million renovation of a 160,000 square foot building purchased by the Company. Terms of the contract provide for a fixed fee of $650 for supervision and management of the project over the term of the contract. There were no payments made on the supervision or management services portion of the contract in 2001. Payments to Lauring Construction Company in 2001 for actual materials used and construction work performed on this project were $405 and payments for other work unrelated to the project were $31. NOTE I - Employee Stock Ownership Plan and 401(k) Plan The Company offers an Employee Stock Ownership Plan ("E.S.O.P.") and 401(k) Plan for the benefit of substantially all employees, including those of the Company's subsidiaries. The E.S.O.P. is noncontributory on the part of Participants and contributions are made at the discretion of the Board of Directors. The company is under no obligation to make contributions or maintain the E.S.O.P. for any length of time, and may completely discontinue or terminate the E.S.O.P. at any time without liability. Contributions by the Company and subsidiaries to the E.S.O.P. for the years ended December 31, 2001, 2000 and 1999 were $7,502, $5,702 and $5,744, respectively. The increase in the contribution in 2001 over 2000 was primarily due to the inclusion of American Commerce employees into the plan. The E.S.O.P. held 2,989,046 and 3,143,076 shares of the Company's common stock at December 31, 2001 and 2000, respectively. E.S.O.P. Participants who are current employees of the Company or its subsidiaries and who are 100% vested in their E.S.O.P. accounts can annually elect to transfer 60 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2001, 2000 and 1999 (Thousands of Dollars) NOTE I - Employee Stock Ownership Plan and 401(k) Plan (continued) out of the E.S.O.P. up to 100% of their allocated Company stock in the form of an eligible rollover distribution into another eligible retirement plan, such as a qualified individual retirement arrangement. Approximately 2,191,000 shares owned by Participants in the E.S.O.P. at December 31, 2001 are allocated to the E.S.O.P. accounts of these individuals. E.S.O.P. Participants who are former employees of the Company may generally elect to withdraw from the E.S.O.P. the total amount of shares allocated to their accounts at any time. Approximately 580,000 shares held by the E.S.O.P. at December 31, 2001 are allocated to the E.S.O.P. accounts of these individuals. The remaining approximately 219,000 shares held by the E.S.O.P. at December 31, 2001 are allocated to the E.S.O.P. accounts of Participants who have not yet reached 100% vesting in their account balances. Disposition of these unvested shares is restricted under the E.S.O.P. The Company pays for administration of the E.S.O.P. The 401(k) Plan, implemented in September 1998, enables eligible employees to contribute up to 15% of eligible compensation on a pre-tax basis up to the annual maximum limits under federal tax law. The Company incurs no expenses in the form of matching contributions but does pay for administration of the Plan. NOTE J - American Commerce Pension and Post-Retirement Benefits Effective June 1, 2000, the Directors of American Commerce voted to terminate the American Commerce noncontributory defined benefit pension plan (the "pension plan") and transition on January 1, 2001 to the E.S.O.P. The payment of the termination liability to participants from previously funded assets of the pension plan amounted to $4,558 in 2000. All participants of the pension plan were eligible to retire with full retirement benefits upon attainment of age 65 with 5 years of participation. Retirement benefits were payable for the life of the participant with guaranteed payments for 10 years. All retirees had taken lump-sum payments. American Commerce made contributions to a deposit administration contract, which provided the pension plan with assets sufficient to fund pension benefits to pension plan participants. The deposit administration contract was carried at contract value, which represented the cost of contributions plus interest and experience refunds. The pension plan was subject to and exceeded the minimum funding requirements of ERISA. Effective January 1, 2001, the Directors of American Commerce voted to merge the 401(k) Plan with the Company's Plan. Previously, American Commerce maintained a separate 401(k) Plan for the benefit of substantially all of its employees. American Commerce matched 50% of all employee contributions up to 6% of pay. Both American Commerce and its employees shared in administration expenses of the plan. American Commerce did not contribute to the plan in 2001 due to the aforementioned merger. Commerce contributed $181 and $165 to the plan in 2000 and 1999, respectively. American Commerce maintains a noncontributory post-retirement benefit plan (the "post-retirement plan") for retirees that includes medical, dental and life insurance coverages. All participants of the post- retirement plan are eligible upon attainment of age 55 with 10 years of service or age 65 with 5 years of service. Dental coverage ceases at age 65 and life insurance coverage decreases based upon the age of the retiree until the attainment of age 70, at which time retirees are provided a nominal amount of coverage from age 70 and thereafter. Participants' spouses are also covered under the post-retirement plan. The cost of post-retirement medical, dental and life insurance benefits is accrued over the active service periods of employees to the date they attain full eligibility for such benefits. It is the policy of American Commerce to pay for post-retirement benefits as incurred. 60 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2001, 2000 and 1999 (Thousands of Dollars) NOTE J - American Commerce Pension and Post-Retirement Benefits (continued) The following table shows, as of December 31, 2001 and 2000, the American Commerce post-retirement benefit plan funded status reconciled with amounts reported in the consolidated balance sheet and the assumptions used in determining the actuarial present value of the benefit obligation: 2001 2000 Plan assets at fair value........................... $ - $ - Accumulated benefit obligation: Retirees.......................................... 1,448 1,168 Active participants, fully eligible............... 790 893 Active participants, not eligible................. 1,812 2,225 Projected benefit obligation........................ 4,050 4,286 Unfunded status of plan............................. (4,050) (4,286) Unrecognized prior service costs.................... (17) (20) Unrecognized net transition obligation.............. 1,087 1,186 Unrecognized net loss (gain)........................ (641) 20 Accrued benefit cost.......................... $(3,621)$(3,100) Assumptions: Weighted average discount rate.................... 7.0% 7.0% Net periodic cost of the American Commerce post-retirement benefit plan for the period ended December 31, 2001, 2000 and 1999 includes the following components: 2001 2000 1999 Service cost-benefits earned........................ $ 250 $ 246 $ 238 Interest cost on projected benefit obligation....... 248 265 246 Actual return on plan assets........................ - - - Amortization of unrecognized net transition obligation........................................ 99 99 99 Amortization of unrecognized prior service cost..... (3) (3) (3) Amortization of unrecognized loss (gain)............ (25) - - Net asset loss deferred for later recognition....... - - - Net periodic cost................................. $ 569 $ 607 $ 580 The assumed health care cost trend rate for 2001 was 8.5% and 7.25% for medical and dental, respectively. These rates grade down until the final trend rates of 6.0% and 5.0% for medical and dental, respectively, are reached in 2010. A one percentage point increase in the assumed health and dental cost trend rates increases the sum of the service and interest costs components of the 2001, 2000 and 1999 periodic post-retirement benefit cost by 16.3%, 20.4% and 13.0% respectively, and the accumulated post-retirement benefit obligation as of December 31, 2001, 2000 and 1999 by 16.6%, 17.7% and 14.0%, respectively. Subsequent to December 31, 2001, the Directors of American Commerce voted to terminate that portion of the post-retirement plan applicable to future retirees of American Commerce. Termination will be effective May 1, 2002. Current retirees and employees who retire prior to May 1, 2002 will remain eligible for post-retirement benefits. 61 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2001, 2000 and 1999 (Thousands of Dollars) NOTE K - Directors' Retirement Compensation Plan During 2000, the Company's Directors approved a Directors' Retirement Compensation Plan (the "Retirement Plan"). The Retirement Plan becomes effective for each Company Director upon terminating service on the Company's Board of Directors (the "Board") providing that such termination was not made under conditions adverse to the Company's interest. Effective with the annual meeting wherein the Director is not reappointed to the Board, and provided benefits are not paid until such time as the Director has attained the age of 65, the Company will pay an annual retirement benefit equal to 50% of the average annual total compensation of the Director for the immediately preceding three full years ("the three year average compensation"). The annual retirement benefit of 50% of the three year average compensation vests at the rate of 4.0% for each year of Board (or subsidiary) service up to a maximum of 100% vesting through termination of service. Payments continue for a maximum of ten years over the remaining life of the terminated Director, or his or her then spouse, if the Director pre-deceases the spouse. No payments are to be made after the death of the Director and spouse. Expenses related to the Retirement Plan in 2001 and 2000 amounted to $178 and $2,364, respectively. A total of $19 was paid under the Retirement Plan in 2001 and 2000. NOTE L - Stockholders' Equity Book Value Awards, Stock Appreciation Rights and Stock Options Program The Management Incentive Plan approved by the Company's stockholders in May, 1994 provides for the award of incentive stock options, non- qualified stock options, book value awards, stock appreciation rights, restricted stock and performance stock units. Up to 2,500,000 shares of common stock (subject to increase for anti-dilution adjustments) may be issued under the Plan, including shares that may be issued pursuant to awards of restricted stock or upon the exercise of common stock equivalent awards such as stock options and stock appreciation rights payable in the form of common stock (not in the form of cash). At the discretion of the compensation committee all directors, officers and other senior management employees of the Company or any of its subsidiaries are eligible to participate in this Management Incentive Plan. Book value awards issued relating to this Plan totaled 474,541, 496,685 and 447,185 in 2001, 2000 and 1999, respectively. Expenses relating to book value awards were $1,577, $3,081 and $438 in 2001, 2000 and 1999, respectively. Grants under the SAR plan ceased in 1999 and were replaced with the stock option program. No SARs were outstanding at December 31, 2001. Expenses (income) relating to stock appreciation rights were $0, $760 and ($3,159) in 2001, 2000 and 1999, respectively. The outstanding book value awards entitle the holders to cash payments based upon the extent to which, if at all, the per share book value exceeds certain thresholds set at the time the award was granted. During 2001, 2000 and 1999, the Company granted stock options ("options") totaling 1,184,343, 644,520 and 700,179, respectively, including the issuance of options previously terminated. The outstanding options entitle the recipient to purchase the Company's common stock based upon the extent to which, if at all, the per share market value of the common stock exceeds certain thresholds set at the time the option was granted. Unexercised options terminate not later than eight years after the date of grant. 62 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2001, 2000 and 1999 (Thousands of Dollars Except for Per Share Data) NOTE L - Stockholder's Equity (continued) Aggregate liabilities for the combined programs were $2,614 and $2,972 at December 31, 2001 and 2000, respectively. The following is a summary of the changes in options outstanding under the Plan: Weighted Average Exercise Shares Price Options outstanding at January 1, 1999.... - $ - Granted January 29, 1999............... 50,000 36.32 Granted April 30, 1999................. 650,179 32.81 Options outstanding at December 31, 1999.. 700,179 33.06 Granted April 5, 2000.................. 644,520 31.59 Terminated............................. (5,888) 32.81 Options outstanding at December 31, 2000.. 1,338,811 32.35 Granted April 6, 2001.................. 1,184,343 30.80 Terminated............................. (80,818) 34.74 Options outstanding at December 31, 2001.. 2,442,336 $ 31.52 No options were exercisable at December 31, 2001, 2000 and 1999. The estimated weighted average fair value per share of the options was $5.26 in 2001, $4.16 in 2000 and $3.78 in 1999. Under the provisions of APB Opinion 25, no expense was recognized for these options in 2001, 2000 or 1999. No options were granted prior to 1999. Had the Company recognized such expense, the Company's net earnings and earnings per share would have approximated the pro forma amounts indicated below: 2001 2000 1999 Net earnings: As reported $ 93,094 $132,080 $ 88,676 Pro forma $ 88,363 $130,180 $ 86,956 Basic earnings per share: As reported $ 2.77 $ 3.87 $ 2.54 Pro forma $ 2.63 $ 3.81 $ 2.49 Diluted earnings per share: As reported $ 2.75 $ 3.87 $ 2.54 Pro forma $ 2.61 $ 3.81 $ 2.49 Additionally, the Company granted 250,000 and 1,872,380 options to certain agents of American Commerce (the "American Commerce Agents' Plan") in 2001 and 1999, respectively. The right of the recipient to exercise these options is contingent upon the average volume of other-than- Massachusetts private passenger automobile and homeowners direct written premiums placed and maintained with American Commerce for a five year period specified in the option agreement. If qualified, the recipient may purchase the Company's common stock at the exercise price for a period of five years beginning five years after the date of the grant ("the confirmation date"). Unexercised options terminate not later than ten years after the date of the grant ("the expiration date"). In conjunction with meeting specified premium growth levels over the term of the options, the Company provided "put rights" to the holders of the options granted in 1999. These put rights permit the option holders to require the Company to purchase the options at the difference between $40.00 less the exercise price, at any time from and after the confirmation date through and including the expiration date. Expenses related to these options, determined in accordance with the fair value accounting provisions of SFAS No. 123, "Accounting for Stock-Based Compensation", amounted to $2,862 in 2001, $1,307 in 2000 and $1,909 in 1999. 63 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2001, 2000 and 1999 (Thousands of Dollars Except for Per Share Data) NOTE L - Stockholder's Equity (continued) The following is a summary of the changes in options outstanding under the American Commerce Agents' Plan: Weighted Average Exercise Shares Price Options outstanding at January 1, 1999.... - $ - Granted................................ 1,872,380 36.32 Options outstanding at December 31, 1999.. 1,872,380 36.32 Granted................................ - - Options outstanding at December 31, 2000.. 1,872,380 36.32 Granted................................ 250,000 41.97 Options outstanding at December 31, 2001.. 2,122,380 $ 36.99 No options were exercisable at December 31, 2001, 2000, and 1999. The fair value of each option granted under the American Commerce Agents' Plan was estimated on the date of grant using the Black-Scholes option-pricing model, with the following weighted average assumptions: December 31, 2001 2000 Dividend yield.................................... 3.16% 4.47% Volatility........................................ 28.30% 27.10% Risk-free interest rate........................... 4.04% 5.10% Expected option life in years..................... 7 7 The estimated weighted average fair value per share of the options under the American Commerce Agents' Plan was $5.63, $4.48 and $5.28 at December 31, 2001, 2000 and 1999, respectively. NOTE M - Net Capital Requirements The insurance companies included in the consolidated financial statements are subject to the financial capacity guidelines established by their respective state Divisions of Insurance. Every Massachusetts insurance company seeking to make any dividend or other distributions to its stockholders may, within certain limitations, pay such dividends and then file a report with the Commissioner. Dividends in excess of these limitations are called extraordinary dividends. An extraordinary dividend is any dividend or other property, whose fair value together with other dividends or distributions made within the preceding twelve months exceeds the greater of ten percent of the insurer's surplus as regards policyholders as of the end of the preceding year, or the net income of a non-life insurance company for the preceding year. No pro-rata distribution of any class of the insurer's own securities is to be included. No Massachusetts insurance company shall pay an extraordinary dividend or other extraordinary distribution until thirty days after the Commissioner has received notice of the intended distribution and has not objected. No extraordinary dividends were paid in 2001, 2000 and 1999. California and Ohio have similar regulations. No extraordinary dividend was paid by American Commerce in 2001, 2000 and 1999 and no dividends were paid by Commerce West since its acquisition. To the extent Commerce and Citation are restricted from paying dividends to CHI, CHI will be limited in its ability to pay dividends to the Company. On this basis, the Company's ability to pay dividends to its stockholders is limited. During 2001, Commerce and Citation paid $55,200 and $10,868 in dividends, respectively to CHI; CHI then paid $65,835 to the Company in March 2001. During 2000, Commerce and Citation paid $41,000 and $10,780 in dividends, respectively, to CHI; CHI then paid $51,660 to the Company in March 2000. Commerce West did not pay dividends on their common stock in 2001 and 2000. American Commerce paid ACIC Holding Co., Inc. a dividend of $9,281 in 2001, no dividend was paid in 2000. ACIC Holding Co., Inc. paid Commerce dividends of $9,582 and $9,178 in 2001 and 2000, respectively, on its outstanding preferred stock. 64 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2001, 2000 and 1999 (Thousands of Dollars Except for Per Share Data) NOTE M - Net Capital Requirements (continued) The Board of Directors of the Company voted to declare four quarterly dividends to stockholders of record totaling $1.19 per share and $1.15 per share in 2001 and 2000, respectively. On May 19, 2001, the Board voted to increase the quarterly stockholder dividend from $0.29 to $0.30 per share to stockholders of record as of June 4, 2001. Prior to that declaration, the Company paid quarterly dividends of $0.29 per share dating back to May 21, 2000 when the Board voted to increase the dividend from $0.28 to $0.29 per share. NOTE N - Statutory Balances Following is a GAAP to Statutory reconciliation for both earnings and policyholders surplus for the combined operations of Commerce, Citation, Commerce West and American Commerce: 2001 2000 1999 Earnings Equity Earnings Equity Earnings Equity GAAP............................. $ 95,758 $787,172 $136,425 $756,922 $ 85,242 $635,787 Deferred income taxes (benefits). (5,540) 34,518 6,077 (9,227) (944) (40,634) Deferred acquisition costs....... (5,252) (116,557) (12,805) (111,305) (3,373) (98,499) Bonds-book versus market......... - (11,578) - (5,726) - 11,400 Preferred stock-market versus book............................ - 467 - 1,506 - (528) Deferred income.................. (692) 6,802 231 7,493 518 7,380 Deferred service fee income (expense)...................... 1,067 2,765 412 1,698 (804) 2,611 Deferred reinsurance commissions..................... 1,560 14,834 1,896 13,276 (201) 10,054 Statutory reserve over statement reserves........................ - (115) - (1,042) - (3,053) Goodwill in subsidiary........... (290) 1,065 (290) 1,355 (291) 1,645 Pension and post-retirement benefit......................... 55 1,929 (2,072) 1,875 - 3,408 Yield to worst amortization...... (201) (3,803) - - - - Non-admitted assets.............. - (8,682) - (4,308) - - Adjustment for non-insurance company subsidiary.............. 6,014 6,840 6,021 8,324 8,651 11,727 Equity in earnings (losses) of preferred stock mutual funds reflected in GAAP earnings...... (4,583) - (26,575) - - - Equity in earnings (losses) of venture capital funds reflected in GAAP earnings................ 9,548 - - - - - Equity in earnings (losses) of Liquidation Special Trust reflected in GAAP earnings...... (2,561) - - - - - GAAP restatement of preferred stock mutual funds.............. - - - - 13,913 (21,371) Other............................ 135 275 (578) 121 329 (953) Total adjustments........... (740) (71,240) (27,683) (95,960) 17,798 (116,813) Statutory........................ $ 95,018 $715,932 $108,742 $660,962 $103,040 $518,974 65 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2001, 2000 and 1999 (Thousands of Dollars) NOTE O - Segment Information (continued) The Company has four reportable segments: (1) property and casualty insurance - Massachusetts; (2) property and casualty insurance - other than Massachusetts; (3) real estate and commercial lending; and, (4) corporate and other. The Company's property and casualty insurance operations are written through Commerce, Citation, Commerce West, and American Commerce and are marketed to affinity groups, individuals, families and businesses through the Company's relationships with professional independent insurance agencies. The Company's real estate and commercial lending operations are a result of insurance companies having the authority to invest in mortgages. The Company's wholly-owned subsidiary, Bay Finance Company, Inc., originates and services residential and commercial mortgages in Massachusetts and Connecticut. The corporate and other segment represents the remainder of the Company's activities, including those of the parent company. The Company evaluates performance and allocates resources based primarily on the property and casualty insurance segments, which represents 99.2% of the Company's total revenue for the past three years. The accounting policies of the reportable segments are the same as those described in Note A - Summary of Significant Accounting Policies. Selected information by industry segment for 2001, 2000 and 1999 is summarized as follows: Earnings (Losses) Before Identifiable Revenue Income Taxes Assets 2001 Property and casualty insurance Massachusetts.......................... $1,011,318 $120,855 $1,848,333 Other than Massachusetts............... 135,483 (6,730) 245,397 Real estate and commercial lending...... 3,640 3,640 40,466 Corporate and other..................... 3,397 (2,340) 5,886 Consolidated........................ $1,153,838 $115,425 $2,140,082 2000 Property and casualty insurance Massachusetts.......................... $ 969,624 $164,237 $1,780,724 Other than Massachusetts............... 121,028 7,115 236,240 Real estate and commercial lending...... 5,407 5,407 52,327 Corporate and other..................... 3,421 (6,693) 6,323 Consolidated........................ $1,099,480 $170,066 $2,075,614 1999 Property and casualty insurance Massachusetts.......................... $ 844,052 $ 97,304 $1,562,975 Other than Massachusetts............... 110,179 3,998 224,017 Real estate and commercial lending...... 5,429 5,429 78,755 Corporate and other..................... 3,374 (2,447) 12,272 Consolidated........................ $ 963,034 $104,284 $1,878,019 NOTE P - Supplement to Consolidated Statements of Cash Flows During the years ended December 31, 2001 and 2000, the Company did not acquire any property through foreclosure of mortgages. 66 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2001, 2000 and 1999 (Thousands of Dollars Except for Per Share Data) NOTE Q - Insolvency Fund Assessments As provided in the statutes, insurance companies which write business in Massachusetts are assessed for losses attributable to the insolvency of other insurance companies by the Massachusetts Insurers Insolvency Fund ("M.I.I.F."). From M.I.I.F.'s inception, on August 2, 1972 through December 31, 2001, the M.I.I.F. has approved assessments totaling $188,071, of which the Company's share was approximately $15,686. It is anticipated that there will be additional assessments from time to time relating to various insolvencies. By statute, no insurer may be assessed in any year an amount greater than two percent of that insurer's direct written premiums for the calendar year preceding the assessment. Although the timing and amounts of any such assessments are not known, based on existing knowledge, management is of the opinion that such assessments will not have a material effect on the consolidated financial position of the Company. According to statute, the assessed insurance companies have the right to recoup amounts paid to the M.I.I.F., over a reasonable length of time, through premium rates approved by the Commissioner. M.I.I.F. assessed the Company $3,111 during 2001 and $5,306 for the year ended December 31, 2000 after having no activity for the year ended December 31, 1999. The assessment for 2001 was the result of two insolvencies, The Trust Insurance Company and Reliance Insurance Company, which accounted for assessment amounts of $1,244 and $1,867, respectively. The assessment for 2000 was primarily the result of two insolvencies, The Trust Insurance Company and New England Fidelity Insurance Company, which accounted for assessment amounts of $4,939 and $1,205, respectively, offset by refunds for prior year assessments on numerous insurers' insolvencies. NOTE R - Commitments In 2000, Commerce entered into a Limited Partnership Agreement with Conning Partners VI, L.P., a Delaware Limited Partnership. This partnership agreement required a commitment by the Company to invest up to $50,000 into the partnership. To date the Company has invested $15,091 into the partnership leaving a balance for funds still committed but not paid into the partnership of $34,909. The partnership was formed to operate as an investment fund principally for the purpose of making investments primarily in equity, equity-related and other securities issued in expansion financing, start-ups, buy-outs and recapitalization transactions relating to companies in the areas of insurance, financial services, e-commerce, healthcare, and related businesses, including, without limitation, service and technology enterprises supporting such businesses, in order to realize long-term capital returns, all as determined and managed by the General Partner for the benefit of the Partners. Also in 2000, Commerce entered into a Limited Partnership Agreement with Distribution Partners Investment Capital, L.P. a Delaware Limited Partnership. This partnership agreement required a commitment by the Company to invest up to $3,500 into the partnership. To date the Company has invested $2,258 into the partnership leaving a balance of $1,242 for funds still committed. The partnership was formed to operate as an investment fund principally for the purpose of making investments primarily in equity and equity-related securities of companies operating in the area of insurance distribution and distribution related activities, all as determined and managed by the General Partner for the benefit of the Partners. NOTE S - Legal Proceedings As is common with property and casualty insurance companies, the Company is a defendant in various legal actions arising from the normal course of its business, including claims based on Chapter 176D and Chapter 93A. These proceedings are considered to be ordinary to operations or without foundation in fact. Management is of the opinion that these actions will not have a material adverse effect on the consolidated financial position of the Company. In addition to the normal course of business legal actions noted above, the Company is named as defendant in a purported class action lawsuit alleging damages as a result of the alleged diminution of value to vehicles that are involved in accidents. The "diminution of value" theory asserts that the market value of any vehicle involved in an accident inevitably and irreparably declines as a result of such accident, even if all physical damage appears to be repaired completely. This case, entitled "Elena Given, individually and as a representative of all persons similarly situated v. The Commerce Insurance Company", filed in 2001, in the Bristol Superior Court in Massachusetts. The plaintiff has not sought certification of class 67 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2001, 2000 and 1999 (Thousands of Dollars Except for Per Share Data) NOTE S - Legal Proceedings (continued) action status. The Company is vigorously contesting this suit, but is currently unable to estimate the potential exposure. The Company and its outside legal counsel are of the opinion that the Company will prevail in this case. Another Superior Court judge in Massachusetts ruled, in a similar case brought by the same plaintiff counsel against another insurer, that claims for diminution of value are not covered by the Massachusetts automobile insurance policy. Other insurance companies face similar suits in cases outside of Massachusetts. NOTE T - Quarterly Results of Operations (Unaudited) An unaudited summary of the Company's 2001 and 2000 quarterly performance is as follows: 2001 First Second Third Fourth Quarter Quarter Quarter Quarter Total revenues................................. $273,428 $289,316 $294,642 $296,452 Net earnings................................... 14,622 28,200 22,139 28,133 Comprehensive income........................... 9,019 39,508 19,823 25,305 Operating earnings (1)......................... 20,480 26,580 23,420 28,400 Net earnings per common share Basic........................................ 0.43 0.84 0.66 0.85 Diluted...................................... 0.43 0.83 0.65 0.84 Operating earnings per share (1) Basic........................................ 0.60 0.79 0.70 0.85 Diluted...................................... 0.60 0.78 0.69 0.85 Cash dividends paid per share.................. 0.29 0.30 0.30 0.30 2000 First Second Third Fourth Quarter(2) Quarter(2) Quarter(2) Quarter(2) Total revenues................................. $261,898 $251,274 $295,780 $290,528 Net earnings................................... 25,964 14,646 35,974 55,496 Comprehensive income........................... 29,681 19,028 44,921 74,940 Operating earnings (1)......................... 20,554 20,415 17,469 51,193 Net earnings per common share Basic........................................ 0.76 0.43 1.05 1.63 Diluted...................................... 0.76 0.43 1.05 1.63 Operating earnings per share (1) Basic........................................ 0.60 0.60 0.51 1.50 Diluted...................................... 0.60 0.60 0.51 1.50 Cash dividends paid per share.................. 0.28 0.29 0.29 0.29 (1) The above figures are presented to provide information to the reader due to the amount of, and fluctuations in, net realized gains and losses. The amounts noted, which exclude the after-tax impact of net realized investment gains (losses), are important measures of corporate performance. Operating earnings per share, basic and diluted, are calculated identically to net earnings per common, basic and diluted, (see NOTE A15), with the exception that the number divided by the weighted shares would be operating earnings. (2) During 2001 certain amounts were restated due to the change in accounting for closed-end preferred stock mutual funds to the equity method. 68 SELECTED CONSOLIDATED FINANCIAL DATA The data below should be read in conjunction with the consolidated financial statements, related footnotes, and other financial information included herein. The financial statements for the five years ended December 31, 2001 have been audited by Ernst & Young LLP. All dollar amounts set forth in the following tables are in thousands, except per share data: Years ended December 31, 2001 2000 1999 1998 1997 Statement of Earnings Data: Net premiums written.......... $1,078,967 $1,008,911 $ 911,993 $ 745,048 $ 741,501 (Increase) decrease in unearned premiums............ (35,315) (54,428) (40,163) 572 (11,004) Earned premiums............... 1,043,652 954,483 871,830 745,620 730,497 Net investment income......... 99,611 96,830 89,789 86,501 80,971 Premium finance and service fees......................... 17,819 15,227 14,774 13,440 7,074 Amortization of excess of book value of subsidiary interest over cost........... 3,389 3,390 3,019 - - Net realized investment gains (losses)...................... (10,633) 29,550 (16,378) 7,150 29,963 Total revenues........... 1,153,838 1,099,480 963,034 852,711 848,505 Losses and loss adjustment expenses..................... 777,543 686,157 625,090 531,429 526,127 Policy acquisition costs...... 260,870 243,257 233,660 196,434 187,491 Total expenses........... 1,038,413 929,414 858,750 727,863 713,618 Earnings before income taxes and minority interest........ 115,425 170,066 104,284 124,848 134,887 Income taxes.................. 23,194 38,306 16,667 26,583 33,483 Net earnings before minority interest..................... 92,231 131,760 87,617 98,265 101,404 Minority interest in net loss of subsidiary............... 863 320 1,059 - - Net earnings............. $ 93,094 $ 132,080 $ 88,676 $ 98,265 $ 101,404 Comprehensive income..... $ 93,655 $ 168,570 $ 40,730 $ 96,594 $ 103,460 Earnings Per Share Data: Basic.................... $ 2.77 $ 3.87 $ 2.54 $ 2.73 $ 2.81 Diluted.................. $ 2.75 $ 3.87 $ 2.54 $ 2.73 $ 2.81 Cash dividends paid per share................... $ 1.19 $ 1.15 $ 1.11 $ 1.07 $ 1.03 Weighted average number of shares outstanding: Basic......................... 33,608,804 34,121,047 34,940,074 36,042,652 36,044,679 Diluted....................... 33,794,938 34,121,047 34,940,074 36,042,652 36,044,679 December 31, 2001 2000 1999 1998 1997 Balance Sheet Data: Total investments............. $1,498,201 $1,472,562 $1,295,995 $1,262,500 $1,246,504 Premiums receivable........... 246,221 230,580 195,160 162,878 169,469 Total assets.................. 2,140,082 2,075,614 1,878,019 1,747,583 1,739,562 Unpaid losses and loss adjustment expenses.......... 681,624 674,140 659,841 583,996 630,473 Unearned premiums............. 563,456 519,885 457,095 391,424 379,599 Stockholders' equity.......... 812,274 781,881 668,005 710,852 652,824 Stockholders' equity per share ................... 24.52 23.16 19.44 19.72 18.11 69 MANAGEMENT'S DISCUSSION OF THE SUPPLEMENTAL INFORMATION ON INSURANCE OPERATIONS (Thousands of Dollars) The following tables depict the progress of the insurance operations of the Company over the past fifteen years. For these years of operation, net premiums written amounted to $8,358,235. During this period, the aggregate statutory financial ratios were 68.6% for losses and loss expenses and 26.1% for underwriting expenses resulting in an aggregate combined ratio of 94.7%. Total net investment income amounted to $876,134 or 10.5% of net premiums written. Net realized gains were $93,201. Stockholders' equity was $31,461 at the beginning of 1987 and $787,172, at the end of 2001, resulting in an average annual increase in excess of 23.9%, excluding dividends. This figure including dividends paid would have been 26.1%. The progress of the insurance operations during the most recent five year period, compared to the two previous five year periods, can best be illustrated by the following comparison: 5-Year Period 1997-01 1992-96 1987-91 Direct premiums written.......................... $4,737,712 $3,110,296 $1,710,049 Net premiums written............................. 4,486,420 2,976,451 895,364 Net investment income............................ 465,687 303,657 106,790 Net realized gains............................... 28,969 50,290 13,942 Stockholders' equity at end of period............ 787,172 550,087 177,225 Statutory Financial Ratios (Unaudited) Losses and loss expenses to premiums earned.... 70.2% 66.5% 66.8% Underwriting expenses to net premiums written.. 25.2 27.4 26.6 Combined ratio............................. 95.4% 93.9% 93.4% Increase in Stockholders' Equity................. 43.1% 210.4% 463.3% The insurance operations of the Company include the operating results of Commerce and Citation, along with Commerce's subsidiary companies, Commerce West and American Commerce. Citation commenced business in 1981 as a wholly-owned subsidiary of Commerce. On December 31, 1989, the ownership of Citation was transferred to The Commerce Group, Inc. In September 1993, ownership of both Commerce and Citation was transferred from The Commerce Group, Inc. to CHI, a subsidiary of The Commerce Group, Inc. Results of Commerce West are included since its acquisition by Commerce on August 31, 1995. Results of American Commerce are included since its acquisition by Commerce on January 29, 1999. The combined balance sheets of these insurance subsidiaries appear on pages 71 and 72. The combined statements of earnings of insurance operations appear on pages 73 and 74. During 2001 certain amounts for years 1996 through 2000 were restated due to the change in accounting for closed-end preferred stock mutual funds to the equity method, reflected as realized gains or losses. 70 MANAGEMENT'S DISCUSSION OF THE SUPPLEMENTAL INFORMATION ON INSURANCE OPERATIONS (continued) THE COMMERCE GROUP, INC. AND SUBSIDIARIES COMBINED BALANCE SHEETS OF INSURANCE SUBSIDIARIES December 31, (Thousands of Dollars) 2001 2000 1999 1998 1997 ASSETS Cash and short-term investments..... $ 148,418 $ 70,392 $ 22,410 $ 75,655 $ 238,685 Bonds, at market (at amortized cost prior to 1993)..................... 626,482 669,935 647,338 619,267 590,597 Preferred stocks, at market (at amortized cost prior to 1993)...... 248,101 200,083 211,049 197,425 148,499 Common stocks, at market............ 107,458 115,827 77,348 111,482 58,652 Preferred stock mutual funds........ 309,282 337,733 251,135 177,079 123,246 Mortgage loans on real estate....... 26,237 35,340 42,479 46,573 57,425 Other investments................... 18,743 26,802 14,139 7,825 3,783 Premium balances receivable......... 246,095 230,450 195,047 162,704 169,311 Investment income receivable........ 15,460 18,118 14,531 13,544 12,103 Residual market receivable.......... 125,832 127,241 141,660 140,220 161,799 Reinsurance receivable.............. 70,450 61,554 48,365 36,687 18,170 Deferred acquisition costs.......... 116,557 111,305 98,500 88,759 85,264 Current income taxes................ - - - 2,773 - Deferred income taxes............... 15,797 10,901 37,612 - - Non-compete agreement............... 2,479 2,829 3,179 - - Real estate, furniture and equipment 38,764 33,498 27,321 27,885 29,060 Total assets................ $2,116,155 $2,052,008 $1,832,113 $1,707,878 $1,696,594 LIABILITIES Unpaid losses and loss expenses..... $ 675,978 $ 669,837 $ 659,319 $ 579,174 $ 618,094 Unearned premiums................... 563,456 519,885 457,095 391,424 379,599 Excess of book value of subsidiary interest over cost................. 5,719 8,431 10,758 - - Notes payable....................... - - - - - Deferred income..................... 7,015 7,703 7,464 6,948 7,271 Accounts payable, accrued and other liabilities........................ 72,998 72,333 48,505 70,558 60,332 Current income taxes................ 3,817 15,829 11,821 - 9,635 Deferred income taxes............... - - - 4,955 9,218 Total liabilities........... 1,328,983 1,294,018 1,194,962 1,053,059 1,084,149 Minority interest................... - 1,068 1,364 - - STOCKHOLDERS' EQUITY Capital stock....................... 3,600 3,600 3,600 3,620 3,600 Paid-in capital..................... 45,050 45,050 45,050 45,050 45,050 Retained earnings Balance, January 1................ 708,272 587,137 606,149 563,795 501,437 Net earnings...................... 95,758 136,425 85,242 95,661 106,718 Other comprehensive income (loss). 560 36,490 (47,948) (1,669) 2,055 Dividends paid.................... (66,068) (51,780) (56,306) (51,638) (46,415) Balance, December 31................ 738,522 708,272 587,137 606,149 563,795 Total stockholders' equity.. 787,172 756,922 635,787 654,819 612,445 Total liabilities and stockholders' equity...... $2,116,155 $2,052,008 $1,832,113 $1,707,878 $1,696,594 71 MANAGEMENT'S DISCUSSION OF THE SUPPLEMENTAL INFORMATION ON INSURANCE OPERATIONS (continued) THE COMMERCE GROUP, INC. AND SUBSIDIARIES COMBINED BALANCE SHEETS OF INSURANCE SUBSIDIARIES December 31, (Thousands of Dollars) 1996 1995 1994 1993 1992 1991 1990 1989 1988 1987 ASSETS $ 140,102 $ 52,308 $ 4,560 $ 12,615 $ 25,809 $ 11,190 $ 38,654 $ 84,308 $ 60,885 $ 21,051 716,702 815,277 745,010 649,491 505,565 329,935 242,735 153,621 133,867 116,220 147,680 111,220 85,574 80,059 2,261 869 1,010 1,324 1,606 2,295 63,156 40,359 9,656 47,462 43,545 30,055 4,869 2,900 1,921 1,438 22,727 - - - - - - - - - 45,398 31,404 35,715 42,042 60,697 66,122 56,124 52,244 42,882 15,931 127 - - - 67,876 55,510 57,733 56,713 33,727 19,329 157,673 126,090 101,529 94,333 - - - - - - 12,655 14,440 13,285 10,205 9,710 6,063 4,235 3,093 2,889 2,370 182,213 187,124 198,818 203,312 253,426 254,196 266,440 246,951 184,177 123,725 19,659 21,897 16,892 12,868 365 - - - - - 82,968 67,160 59,066 53,647 55,442 33,981 27,273 22,702 15,699 10,898 - - - - - - - 341 266 - - 2,100 38,180 - - 883 1,666 - - - - - - - - - - - - - 26,011 24,642 25,246 22,371 23,183 24,163 25,046 23,118 9,684 8,356 $1,617,071 $1,494,021 $1,333,531 $1,228,405 $1,047,879 $812,967 $725,785 $647,315 $487,603 $321,613 LIABILITIES $ 644,854 $ 605,791 $ 576,373 $ 550,797 $ 474,800 $416,551 $379,752 $323,020 $256,628 $160,539 367,991 330,454 314,719 283,526 264,567 192,785 175,334 174,345 118,079 84,876 - - - - - - - - - - - - - - - - 1,662 1,837 2,013 2,204 7,974 8,954 10,451 7,351 8,384 12,918 20,264 23,689 23,307 11,058 41,368 34,351 43,433 16,564 20,863 7,677 21,065 27,513 19,350 14,532 2,726 1,596 10,254 4,867 9,249 5,811 3,542 - - 470 2,071 - - 13,669 4,400 - - 1,623 1,021 1,853 1,066,984 981,146 955,230 876,774 782,263 635,742 601,619 552,027 420,398 275,532 - - - - - - - - - - STOCKHOLDERS' EQUITY 3,600 3,450 3,450 3,450 3,450 3,450 3,450 3,450 2,350 2,350 45,050 23,700 23,700 8,700 8,700 8,700 8,700 8,700 6,500 6,500 485,725 351,151 339,481 253,466 165,075 112,016 83,138 62,877 37,231 22,611 74,543 110,450 113,892 79,837 91,980 55,214 32,414 21,966 21,837 15,614 6,399 58,919 (77,622) 21,928 9,811 2,545 (86) 645 321 (54) (65,230) (34,795) (24,600) (15,750) (13,400) (4,700) (3,450) (2,350) (1,034) (940) 501,437 485,725 351,151 339,481 253,466 165,075 112,016 83,138 58,355 37,231 550,087 512,875 378,301 351,631 265,616 177,225 124,166 95,288 67,205 46,081 $1,617,071 $1,494,021 $1,333,531 $1,228,405 $1,047,879 $812,967 $725,785 $647,315 $487,603 $321,613 72 MANAGEMENT'S DISCUSSION OF THE SUPPLEMENTAL INFORMATION ON INSURANCE OPERATIONS (continued) THE COMMERCE GROUP, INC. AND SUBSIDIARIES COMBINED STATEMENTS OF EARNINGS OF INSURANCE OPERATIONS Years Ended December 31, (Thousands of Dollars) 2001 2000 1999 1998 1997 Underwriting Direct premiums written...................$1,152,407 $1,071,649 $948,149 $796,858 $768,649 Net premiums written......................$1,078,967 $1,008,911 $911,993 $745,048 $741,501 Increase (decrease) in unearned premiums................................. 35,315 54,428 40,163 (572) 11,004 Earned premiums....................... 1,043,652 954,483 871,830 745,620 730,497 Expenses Losses and loss expenses.................. 776,709 682,805 628,087 533,523 521,775 Underwriting expenses..................... 263,766 251,697 238,458 200,525 185,146 (Increase) decrease in deferred acquisition costs........................ (5,252) (12,805) (3,374) (3,495) (2,296) Total expenses........................ 1,035,223 921,697 863,171 730,553 704,625 Underwriting income (loss).................. 8,429 32,786 8,659 15,067 25,872 Net investment income....................... 100,384 96,739 90,028 89,356 89,180 Premium finance fees........................ 17,814 15,221 14,768 13,426 7,056 Amortization of excess of book value of subsidiary interest over cost........... 3,389 3,390 3,019 - - Net realized investment gains (losses)...... (10,738) 29,380 (16,325) 4,334 22,318 Earnings before Federal income taxes, withdrawing companies' settlements and minority interest................. 119,278 177,516 100,149 122,183 144,426 Other income Withdrawing companies' settlements........ - - - - - Earnings before Federal income taxes and minority interest...................... 119,278 177,516 100,149 122,183 144,426 Federal income taxes........................ 24,383 41,411 15,966 26,522 37,708 Earnings before cumulative effect of change in accounting principle and minority interest.......................... 94,895 136,105 84,183 95,661 106,718 Cumulative effect on prior years (to December 31, 1986) of changing to different method of accounting for income taxes............................... - - - - - Minority interest in net loss of subsidiary. 863 320 1,059 - - NET EARNINGS..........................$ 95,758 $ 136,425 $ 85,242 $ 95,661 $106,718 Statutory Financial Ratios (Unaudited) Losses and loss expenses to premiums earned.......................... 74.7% 71.7% 72.0% 71.6% 71.4% Underwriting expenses to net premiums written......................... 24.4 25.1 26.5 26.5 25.1 Combined ratio........................ 99.1% 96.8% 98.5% 98.1% 96.5% Underwriting profit (loss)............ 0.9% 3.2% 1.5% 1.9% 3.5% 73 MANAGEMENT'S DISCUSSION OF THE SUPPLEMENTAL INFORMATION ON INSURANCE OPERATIONS (continued) THE COMMERCE GROUP, INC. AND SUBSIDIARIES COMBINED STATEMENTS OF EARNINGS OF INSURANCE OPERATIONS Years Ended December 31, (Thousands of Dollars) 1996 1995 1994 1993 1992 1991 1990 1989 1988 1987 $731,823 $626,666 $ 625,023 $601,289 $525,495 $429,780 $401,077 $366,492 $304,469 $206,231 $711,570 $603,421 $ 589,197 $563,416 $508,847 $310,999 $219,936 $140,313 $124,923 $ 99,193 42,854 10,831 17,144 14,856 98,353 30,193 34,692 12,655 9,678 13,428 668,716 592,590 572,053 548,560 410,494 280,806 185,244 127,658 115,245 85,765 474,173 367,258 369,764 373,243 271,848 173,901 125,219 88,564 80,203 65,299 194,873 171,892 162,446 147,290 138,669 85,655 55,551 44,181 33,115 25,882 (15,809) (5,723) (5,420) 1,796 (21,462) (6,708) (4,571) (7,003) (4,801) (3,769) 653,237 533,427 526,790 522,329 389,055 252,848 176,199 125,742 108,517 87,412 15,479 59,163 45,263 26,231 21,439 27,958 9,045 1,916 6,728 (1,647) 76,978 71,007 63,119 52,868 39,685 32,661 25,978 21,256 15,999 10,896 9,666 19,246 18,315 16,486 13,734 11,165 10,074 8,095 4,592 3,021 - - - - - - - - - - (7,863) 720 32,025 13,040 12,368 7,529 74 618 2,298 3,423 94,260 150,136 158,722 108,625 87,226 79,313 45,171 31,885 29,617 15,693 - - - - 43,168 - - - - - 94,260 150,136 158,722 108,625 130,394 79,313 45,171 31,885 29,617 15,693 19,717 39,686 44,830 28,788 38,414 24,099 12,757 9,919 7,780 2,987 74,543 110,450 113,892 79,837 91,980 55,214 32,414 21,966 21,837 12,706 - - - - - - - - - 2,908 - - - - - - - - - - $ 74,543 $110,450 $ 113,892 $ 79,837 $ 91,980 $ 55,214 $ 32,414 $ 21,966 $ 21,837 $ 15,614 70.9% 62.0% 64.6% 68.0% 66.2% 61.9% 65.7% 68.0% 69.5% 79.4% 27.1 29.0 27.1 25.7 28.1 30.0 26.7 26.3 22.0 22.5 98.0% 91.0% 91.7% 93.7% 94.3% 91.9% 92.4% 94.3% 91.5% 101.9% 2.0% 9.0% 8.3% 6.3% 5.7% 8.1% 7.6% 5.7% 8.5% (1.9%) 74 ORGANIZATIONAL CHART -------------------------- |The Commerce Group, Inc.| |A Massachusetts Corp. | -------------------------- | | ------------------------------------------------------------------- | | | | | | --------------------------- -------------------------- ------------------------------ |Bay Finance Company, Inc.| |Commerce Holdings, Inc. | |Clark-Prout Insurance Agency| |A Massachusetts Corp. | |A Massachusetts Corp. | |A Massachusetts Corp. | |A wholly-owned subsidiary| |A wholly-owned insurance| |A wholly-owned subsidiary | --------------------------- |holding company | ------------------------------ -------------------------- | | --------------------------------------------------- | | | | -------------------------------- ---------------------------- |The Commerce Insurance Company| |Citation Insurance Company| |A Massachusetts Corp. | |A Massachusetts Corp. | |A wholly-owned subsidiary | |A wholly-owned subsidiary | -------------------------------- ---------------------------- | | ------------------------------------------ | | -------------------------- --------------------------------- |ACIC Holding, Inc. | |Commerce West Insurance Company| |A Rhode Island Corp. | |A California Corp. | |An 80% owned holding co.| |A wholly-owned subsidiary | -------------------------- --------------------------------- | | ------------------------------------- |American Commerce Insurance Company| |An Ohio Corp. | |A wholly-owned subsidiary | ------------------------------------- 75 THE COMMERCE GROUP, INC. DIRECTORS Herman F. Becker......................... President and owner, Sterling Realty and Huguenot Development Corporation Joseph A. Borski, Jr..................... Self-employed Certified Public Accountant Eric G. Butler........................... Retired Vice President and General Claims Manager of Commerce and Citation Henry J. Camosse......................... Retired President, Henry Camosse & Sons Co., Inc., a building and masonry supplies company Gerald Fels.............................. Executive Vice President and Chief Financial Officer of the Company; President and Chief Operating Officer of Commerce and Citation David R. Grenon.......................... Retired CEO, President and Chairman Emeritus of The Protector Group Insurance Agency, Inc.; President E-C Realty Corporation Robert W. Harris......................... Retired Treasurer, H.C. Bartlett Insurance Agency, Inc. Robert S. Howland........................ Retired Clerk, H.C. Bartlett Insurance Agency, Inc. John J. Kunkel........................... President and Treasurer, Kunkel Buick and GMC Truck; Treasurer, Kunkel Bus Company Raymond J. Lauring....................... Retired President, Lauring Construction Company Normand R. Marois........................ Retired Chairman of the Board, Marois Bros., Inc., a contracting firm Suryakant M. Patel....................... Retired physician who specialized in internal medicine Arthur J. Remillard, Jr.................. President, Chief Executive Officer and Chairman of the Board of the Company Arthur J. Remillard, III................. Senior Vice President and Assistant Clerk of the Company; Senior Vice President of Commerce and Citation in charge of Policyholder Benefits Regan P. Remillard....................... Senior Vice President of the Company; President and Secretary of Commerce West Insurance Company; President of ACIC Holding Co., Inc.; President, Vice Chairman of the Board and Chief Executive Officer of American Commerce Insurance Company Gurbachan Singh.......................... Retired physician who specialized in general surgery John W. Spillane......................... Clerk of the Company and practicing attorney 76 DIRECTORS OF COMMERCE HOLDINGS, INC. The Commerce Insurance Company Commerce West Insurance Company Citation Insurance Company Arthur J. Remillard, Jr........... President and Chairman of the Board of Commerce Holdings, Inc.; Chief Executive Officer and Chairman of the Board of The Commerce Insurance Company, Inc.; Chairman of the Board Commerce West Insurance Company Gerald Fels....................... President, Chief Operating Officer and Chief Financial Officer of The Commerce Insurance Company and Citation Insurance Company; Treasurer, Commerce Holdings, Inc.; Investment Officer of Commerce West Insurance Company Arthur J. Remillard, III (1)...... Senior Vice President and Clerk Regan P. Remillard................ Senior Vice President; President and Secretary of Commerce West Insurance Company James A. Ermilio (1).............. Senior Vice President and General Counsel David R. Grenon (1)............... Retired CEO, President and Chairman Emeritus of The Protector Group Insurance Agency, Inc.; President E-C Realty Corporation John M. Nelson (1)................ Chairman of Commonwealth National Bank Suryakant M. Patel (1)............ Retired physician who specialized in internal medicine William G. Pike (1)............... Executive Vice President and Chief Financial Officer of Granite State Bankshares, Inc. H. Thomas Rowles (1).............. Chairman of the Board of ACIC Holding Co., Inc.; Chairman of the Board of American Commerce Insurance Company; Director of AAA Southern New England Mark A. Shaw (1).................. Treasurer of ACIC Holding Co., Inc.; President, Chief Executive Officer and Director of AAA Southern New England (1) Commerce Holdings, Inc., The Commerce Insurance Company and Citation Insurance Company only. 77 DIRECTORS OF ACIC Holding Co., Inc.(1) American Commerce Insurance Company H. Thomas Rowles.................. Chairman of the Board of ACIC Holding Co., Inc.; Chairman of the Board of American Commerce Insurance Company; Director of AAA Southern New England Regan P. Remillard................ President of ACIC Holding Co., Inc.; President, Vice Chairman of the Board and Chief Executive Officer of American Commerce Insurance Company; Senior Vice President of The Commerce Group, Inc.; President and Secretary of Commerce West Insurance Company Mark A. Shaw...................... Treasurer of ACIC Holding Co., Inc.; President, Chief Executive Officer and Director of AAA Southern New England Gerald Fels....................... Executive Vice President and Chief Financial Officer of The Commerce Group, Inc. Patrick W. Doherty (2)............ President and Chief Executive Officer of AAA Oklahoma Terry R. Farias (2)............... President and Chief Executive Officer of AAA Hoosier Motor Club Richard S. Hamilton (2)........... President of AAA West Pennsylvania/West Virginia/South Central Ohio Charles B. Liekweg (2)............ President and Chief Executive Officer of AAA Washington D. James McDowell (2)............. President and Chief Executive Officer of AAA Arizona Peter C. Ohlheiser (2)............ President of Ohio Motorists Association Otto T. Wright (2)................ President and Chief Executive Officer of East Tennessee Automobile Club, Inc. (1) Incorporated in November, 1998. 80% owned by The Commerce Insurance Company and 20% owned by AAA Southern New England. (2) American Commerce Insurance Company only, which was acquired in January 1999. 78 DIRECTORS OF BAY FINANCE COMPANY, INC. Arthur J. Remillard, Jr.............. President and Chairman of the Board Gerald Fels.......................... Executive Vice President and Chief Financial Officer John W. Spillane..................... Clerk and Practicing Attorney Arthur J. Remillard, III............. Senior Vice President and Assistant Clerk Regan P. Remillard................... Senior Vice President DIRECTORS OF CLARK-PROUT INSURANCE AGENCY, INC. Arthur J. Remillard, Jr.............. President and Chairman of the Board Gerald Fels.......................... Executive Vice President and Chief Financial Officer John W. Spillane..................... Clerk and Practicing Attorney Arthur J. Remillard, III............. Senior Vice President and Assistant Clerk Elizabeth M. Edwards................. Vice President 79 THE COMMERCE GROUP, INC. Commerce Holdings, Inc. The Commerce Insurance Company Commerce West Insurance Company ACIC Holding Co., Inc. (1) American Commerce Insurance Company (2) Citation Insurance Company Bay Finance Company, Inc. Clark-Prout Insurance Agency, Inc. OFFICERS OF THE COMMERCE GROUP, INC. President, Chief Executive Officer and Chairman of the Board..... Arthur J. Remillard, Jr. Executive Vice President and Chief Financial Officer............. Gerald Fels Senior Vice President and Assistant Clerk........................ Arthur J. Remillard, III Senior Vice President............................................ Regan P. Remillard Senior Vice President and General Counsel........................ James A. Ermilio Vice President................................................... Joseph J. Staffieri Clerk............................................................ John W. Spillane Treasurer and Chief Accounting Officer........................... Randall V. Becker Vice President and Corporate Compliance Officer.................. Robert E. McKenna Assistant Vice President and Assistant General Counsel........... Thomas D. Jungeberg Assistant Treasurer.............................................. Thomas A. Gaylord Officers of Massachusetts Subsidiaries (3) Chief Executive Officer and Chairman of the Board................ Arthur J. Remillard, Jr. President, Chief Operating Officer and Chief Financial Officer... Gerald Fels Senior Vice President and Secretary.............................. Arthur J. Remillard, III Senior Vice President and General Counsel........................ James A. Ermilio Senior Vice Presidents........................................... David H. Cochrane Peter J. Dignan Regan P. Remillard Joyce B. Virostek Vice Presidents.................................................. Elizabeth M. Edwards Karen A. Lussier Robert E. McKenna Michael J. Richards Angelos Spetseris Joseph J. Staffieri Henry R. Whittier, Jr. Assistant Vice President and Assistant General Counsel........... Thomas D. Jungeberg Assistant Vice Presidents...................... David P. Antocci James E. Gow Robert M. Blackmer Susan A. Horan Stephen R. Clark John V. Kelly Raymond J. DeSantis Donald G. MacLean Warren S. Ehrlich Patrick J. McDonald Richard W. Goodus Robert L. Mooney Emile E. Riendeau Treasurer and Chief Accounting Officer........................... Randall V. Becker Assistant Treasurer.............................................. Thomas A. Gaylord (1) Incorporated in November, 1998, the common stock of which is 80% owned by The Commerce Insurance Company and 20% owned by AAA Southern New England. (2) Acquired by ACIC Holding Co., Inc. in January, 1999. (3) Massachusetts subsidiaries include Commerce Holdings, Inc., The Commerce Insurance Company, Citation Insurance Company, Bay Finance Company, Inc. and Clark-Prout Insurance Agency. Officers often hold positions with several operating subsidiaries. The titles listed represent their primary office as of March 1, 2002. 80 Officers of ACIC Holding Co., Inc. Chairman of the Board................................................ H. Thomas Rowles President............................................................ Regan P. Remillard Treasurer............................................................ Mark A. Shaw Secretary............................................................ James A. Ermilio Officers of American Commerce Insurance Company Chairman of the Board................................................ H. Thomas Rowles President, Vice Chairman of the Board and Chief Executive Officer.... Regan P. Remillard Senior Vice President and Chief Financial Officer.................... Michael V. Vrban General Counsel and Secretary........................................ James A. Ermilio Treasurer............................................................ Richard B. O'Hara Vice President....................................................... Gregory S. Clark Vice President....................................................... Joseph B. Phillips, Jr. Assistant Vice President............................................. William J. Hafer Assistant Vice President............................................. Jeffrey B. Alexander Assistant General Counsel and Assistant Secretary.................... Thomas D. Jungeberg Officers of Commerce West Insurance Company Chairman of the Board................................................ Arthur J. Remillard, Jr. President and Secretary.............................................. Regan P. Remillard Treasurer and Chief Financial Officer ............................... Michael V. Vrban Chief Accounting Officer............................................. Albert E. Peters Investment Officer................................................... Gerald Fels Vice Presidents...................................................... Michael J. Berryessa Albert R. Harris 81 Stockholder Information Annual Meeting The Annual meeting of stockholders will be held at 9:00 a.m. on Friday, May 17, 2002 at the Company's Underwriting Building, 11 Gore Road (Route 16), Webster, MA. Form 10-K Stockholders interested in the detailed information contained in the Company's annual report on Form 10-K, as filed with the Securities and Exchange Commission, may obtain a copy without charge, by writing to the Assistant to the President at 211 Main Street, Webster, MA 01570. Transfer Agent The Commerce Group, Inc. c/o Equiserve Trust Company, N.A. P.O. Box 43010 Providence, RI 02940-3010 (781) 575-3100 or (800) 733-5001 http://www.equiserve.com Executive Offices 211 Main Street Webster, MA 01570 (508) 943-9000 Company Websites The Commerce Insurance Company http://www.commerceinsurance.com American Commerce Insurance Company http://www.acilink.com Bay Finance Company, Inc. http://www.bayfinance.com Trading of Common Stock The Company's Common Stock trades on the NYSE under the symbol "CGI". Independent Auditors Ernst & Young LLP 200 Clarendon Street Boston, MA 02116 (617) 266-2000 http://www.ey.com 82