Streamlined assurance processes, utilizing artificial intelligence and machine learning, will enhance South African service provider's fault and performance management, elevating its customer experience
JERSEY CITY, NJ / ACCESSWIRE / June 4, 2024 / Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced that CellC, a South African communications service provider, has deployed the Amdocs cloud-native Helix Service Assurance Suite to modernize its service assurance. This collaboration marks a significant step in transforming CellC's fault and performance management, driving streamlined assurance processes with the power of machine learning (AI/ML).
With the Amdocs Helix Service Assurance Suite CellC will be able to enhance customer satisfaction through improved service quality. The cloud-native solution, which follows Amdocs' acquisition of TEOCO's service assurance business last year, will empower CellC to improve root cause analysis (RCA) with AI/ML-powered fault management, monitor real-time network performance and notably reduce the Mean-Time-To-Repair (MTTR) for service-impacting issues. By meeting customer SLA commitments more effectively, CellC is positioned to deliver an elevated customer experience, fostering increased satisfaction and loyalty.
"In Amdocs we found the ideal partner to modernize our service assurance capabilities," said Derek Morgan, Managing Executive for Information Technology at CellC. "By leveraging the Amdocs Helix Service Assurance Suite, we are confident in our ability to enhance service quality, reduce downtime, and ultimately deliver an unparalleled experience to our valued customers."
"As networks become increasingly complex, service providers are simultaneously expected to deliver higher reliability and improved performance to their customers," said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. "The Helix Service Assurance Suite ensures that CellC will be able to predict, identify and quickly resolve service-impacting problems and network outages, improving customer experience and ultimately delivering best-in-class service. With Helix Service Assurance Suite integrated as part of Amdocs Intelligent Networking Suite, we enable service providers to enhance operational capabilities on their dynamic environments while launching advanced new services."
Last month, the Amdocs Helix Service Assurance Suite received the ‘Network AI Award' for ‘the most innovative AI solution to enhance network performance' at FutureNet World 2024.
Supporting Resources
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About Amdocs
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 29,000 employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023. For more information, visit www.amdocs.com
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macro-economic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events or other global or regional events such as the October 7, 2023 attacks in Israel and evolving conflict and the COVID-19 pandemic, as well as the current inflationary environment, and the effects of these conditions on the company's customers' businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the company's customers, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the company's offerings and operations and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs' filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2023 filed on December 13, 2023 and our Form 6-K furnished for the first quarter of fiscal 2024 on February 20, 2024, and for the second quarter of fiscal 2024 on May 20, 2024.
Media Contacts
Mario Hajiloizi
Amdocs Public Relations
E-mail: mario.hajiloizi@amdocs.com
Holly Abbott
Babel PR for Amdocs
Tel: +44 (0)7527 521057
Email: amdocs@babelpr.com / holly.abbott@babelpr.com
SOURCE: Amdocs Management Limited
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