================================================================================ UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q X QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended March 31, 2004 or TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from __________ to __________ Commission file number 0-20148 CITIZENS FINANCIAL CORPORATION (Exact name of registrant as specified in its charter) Kentucky 61-1187135 (State of Incorporation) (I.R.S. Employer Identification No.) 12910 Shelbyville Road, Louisville, Kentucky 40243 (Address of principal executive offices) (502) 244-2420 (Registrant's telephone number) Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Sections 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ~~X~~ No ~~~~~~ Indicate by check mark whether the registrant is an accelerated filer (as determined in Rule 12b-2 of the Securities Exchange Act of 1934). Yes ~~~~~ No ~~X~~ APPLICABLE ONLY TO CORPORATE ISSUERS: Indicate the number of shares outstanding of each of the issuer's classes of common stock, as of the latest practicable date: Class A Stock - 1,685,228 as of May 14, 2004. The date of this Report is May 14, 2004. ================================================================================ Part I - Financial Information; Item 1 - Financial Statements Citizens Financial Corporation and Subsidiaries Condensed Consolidated Statements of Operations (Unaudited) Three Months Ended March 31 2004 2003 ------------------------------------------------------------------------ -------------------- -------------------- Revenues: Premiums and other considerations $ 7,394,618 $ 9,238,935 Premiums ceded (322,050) (261,295) ------------------------------------------------------------------------ -------------------- -------------------- Net premiums earned 7,072,568 8,977,640 Net investment income 1,623,681 1,373,989 Net realized investment gains (losses) 228,186 (276,163) Other income 46,589 56,353 ------------------------------------------------------------------------ -------------------- -------------------- Total Revenues 8,971,024 10,131,819 Policy Benefits and Expenses: Policyholder benefits 5,551,979 5,257,211 Policyholder benefits ceded (267,432) (234,011) ------------------------------------------------------------------------ -------------------- -------------------- Net benefits 5,284,547 5,023,200 Increase in net benefit reserves 448,681 1,682,187 Interest credited on policyholder deposits 155,028 164,885 Commissions 1,323,574 1,693,668 General expenses 1,749,836 1,812,072 Interest expense 90,588 92,208 Policy acquisition costs deferred (348,768) (579,542) Amortization of deferred policy acquisition costs and value of insurance acquired 413,397 649,459 ------------------------------------------------------------------------ -------------------- -------------------- Total Policy Benefits and Expenses 9,116,883 10,538,137 ------------------------------------------------------------------------ -------------------- -------------------- Loss before income tax (145,859) (406,318) Income tax benefit (36,248) (73,000) ------------------------------------------------------------------------ -------------------- -------------------- Net Loss $ (109,611) $ (333,318) ------------------------------------------------------------------------ -------------------- -------------------- Net Loss per Common Share, basic and diluted $ (0.07) $ (0.20) ------------------------------------------------------------------------ -------------------- -------------------- See Notes to Condensed Consolidated Financial Statements. Part I; Item 1 (continued) Citizens Financial Corporation and Subsidiaries Condensed Consolidated Statements of Financial Condition March 31, December 31, 2004 2003 ------------------------------------------------------------------------ -------------------- -------------------- ASSETS (Unaudited) Investments: Securities available for sale, at fair value: Fixed maturities (amortized cost of $103,299,713 and $104,768,393 in 2004 and 2003 respectively) $ 108,833,578 $ 108,640,262 Equity securities (cost of $12,863,624 and $8,061,783 in 2004 and 2003, respectively) 16,224,903 11,336,964 Investment real estate 3,094,543 3,162,223 Policy loans 4,427,440 4,409,301 Short-term investments 642,748 642,748 ------------------------------------------------------------------------ -------------------- -------------------- Total Investments 133,223,212 128,191,498 Cash and cash equivalents 5,301,064 8,588,896 Accrued investment income 1,688,966 1,685,776 Reinsurance recoverable 2,715,397 2,834,222 Premiums receivable 242,526 256,140 Property and equipment 2,641,965 2,640,579 Deferred policy acquisition costs 10,318,570 10,325,660 Value of insurance acquired 3,011,735 3,119,609 Goodwill 755,782 755,782 Federal income tax receivable 448,382 421,676 Other assets 144,961 60,494 ------------------------------------------------------------------------ -------------------- -------------------- Total Assets $ 160,492,560 $ 158,880,332 ------------------------------------------------------------------------ -------------------- -------------------- See Notes to Condensed Consolidated Financial Statements. Part I; Item 1 (continued) Citizens Financial Corporation and Subsidiaries Condensed Consolidated Statements of Financial Condition March 31, December 31, 2004 2003 ------------------------------------------------------------------------ -------------------- -------------------- LIABILITIES AND SHAREHOLDERS' EQUITY (Unaudited) Liabilities: Policy Liabilities: Future policy benefits $ 109,695,071 $ 109,383,695 Policyholder deposits 15,421,533 15,530,824 Policy and contract claims 1,647,900 1,663,249 Unearned premiums 261,796 249,572 Other 271,671 310,464 ------------------------------------------------------------------------ -------------------- -------------------- Total Policy Liabilities 127,297,971 127,137,804 Note payable - bank 3,804,169 4,133,335 Note payable - related party 3,000,000 3,000,000 Accrued expenses and other liabilities 1,623,349 1,805,934 Deferred federal income tax 2,666,847 1,969,850 ------------------------------------------------------------------------ -------------------- -------------------- Total Liabilities 138,392,336 138,046,923 Commitments and Contingencies Shareholders' Equity: Common stock, 6,000,000 shares authorized; 1,685,228 and 1,685,228 shares issued and outstanding in 2004 and 2003, respectively 1,685,228 1,685,228 Additional paid-in capital 7,170,321 7,170,321 Accumulated other comprehensive income 5,857,366 4,595,473 Retained earnings 7,387,309 7,382,387 ------------------------------------------------------------------------ -------------------- -------------------- Total Shareholders' Equity 22,100,224 20,833,409 ------------------------------------------------------------------------ -------------------- -------------------- Total Liabilities and Shareholders' Equity $ 160,492,560 $ 158,880,332 ------------------------------------------------------------------------ -------------------- -------------------- See Notes to Condensed Consolidated Financial Statements. Part I; Item 1 (continued) Citizens Financial Corporation and Subsidiaries Condensed Consolidated Statements of Cash Flows (Unaudited) Three Months Ended March 31 2004 2003 ------------------------------------------------------------------------ -------------------- -------------------- Cash Flows from Operations: Net loss $ (109,611) $ (333,318) Adjustments to reconcile net loss to cash from operations: Increase in benefit reserves 448,681 1,567,918 Decrease in claim liabilities (15,349) (262,102) Decrease in reinsurance recoverable 118,825 293,177 Interest credited on policyholder deposits 155,887 164,885 Provision for amortization and depreciation, net of deferrals 136,998 141,604 Amortization of premium and accretion of discount on securities purchased, net 8,604 9,227 Net realized investment (gains) losses (228,186) 276,163 Increase in accrued investment income (3,190) (56,784) Change in other assets and liabilities 22,250 (9,385) Decrease in deferred federal income tax liability (372,997) (98,000) Increase in federal income taxes receivable (26,706) (35,000) ------------------------------------------------------------------------ -------------------- -------------------- Net Cash provided by Operations 135,206 1,658,385 Cash Flows from Investment Activities: Cost of securities acquired (15,022,183) (17,128,419) Investments sold or matured 12,497,966 15,170,175 Investment management fees (355,009) (2,298) Additions to real estate -- (17,669) Additions to property and equipment, net -- (5,071) Other investing activities, net 50,532 (15,645) ------------------------------------------------------------------------ -------------------- -------------------- Net Cash used in Investment Activities (2,828,694) (1,998,927) Cash Flows from Financing Activities: Policyholder deposits 196,907 151,298 Policyholder withdrawals (462,085) (416,291) Payments on notes payable - bank (329,166) (658,333) Repurchase of common stock -- (7,759) ------------------------------------------------------------------------ -------------------- -------------------- Net Cash used in Financing Activities (594,344) (931,085) ------------------------------------------------------------------------ -------------------- -------------------- Net Decrease in Cash and Cash Equivalents (3,287,832) (1,271,627) Cash and Cash Equivalents at Beginning of Period 8,588,896 6,699,171 ------------------------------------------------------------------------ -------------------- -------------------- ------------------------------------------------------------------------ -------------------- -------------------- Cash and Cash Equivalents at End of Period $ 5,301,064 $ 5,427,544 ------------------------------------------------------------------------ -------------------- -------------------- See Notes to Condensed Consolidated Financial Statements. Part I; Item 1 (continued) Citizens Financial Corporation and Subsidiaries Notes to Condensed Consolidated Financial Statements (Unaudited) Note 1 - BASIS OF PRESENTATION The accompanying unaudited condensed consolidated financial statements have been prepared in accordance with the instructions to Form 10-Q in conformity with accounting principles generally accepted in the United States. The accompanying unaudited condensed financial statements reflect all adjustments that are, in the opinion of management, necessary to a fair presentation of the results for the interim periods. All such adjustments are of a normal recurring nature. For further information, refer to the December 31, 2003 consolidated financial statements and footnotes included in the Company's annual report on Form 10-K. Note 2 - COMPREHENSIVE INCOME The components of comprehensive income, net of related tax, for the three months ended March 31, 2004 and 2003 are as follows: ---------------------------------- Three Months Ended March 31, ----------------- ---------------- COMPREHENSIVE INCOME: 2004 2003 ------------------------------------------- ----------------- ---------------- Net Loss $ (109,611) $ (333,318) Net unrealized gain on securities 1,371,504 418,234 ------------------------------------------- ----------------- ---------------- Comprehensive Income $ 1,261,893 $ 84,916 ------------------------------------------- ----------------- ---------------- Note 3 - DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES The Company's derivatives outstanding at March 31, 2004 include approximately $192,000 of embedded options on convertible bonds and $(15,000) of other open option positions. Hedge accounting is not used for these securities and changes in market value are reported currently as realized gains or losses. Note 4 - NET REALIZED INVESTMENT GAINS (LOSSES), NET OF EXPENSES The Company recorded pretax reductions to the carrying value of available for sale securities totaling $101,061 and $68,329 for the three months ended March 31, 2004 and 2003, respectively, relating to declines in value which were considered by management to be other than temporary. These amounts are included along with other net realized gains (losses). The Company also nets certain direct, incremental investment management fees against net realized investment gains and losses presented in the Condensed Consolidated Statements of Operations. Such costs are based directly on or, are primarily associated with capital gains. Costs netted against realized investment gains and losses total $45,900 and $21,030 for the three months ended March 31, 2004 and 2003, respectively. Note 5 - INCOME TAXES Current taxes are provided based on estimates of the projected effective annual tax rate. Deferred taxes reflect the net effects of temporary differences between the carrying amount of assets and liabilities for financial reporting purposes and the amounts used for income tax purposes. Income before federal income taxes differs from taxable income principally due to the small life insurance company tax deduction and dividends-received tax deductions. Part I; Item 1 (continued) Note 6 - SEGMENT INFORMATION The Company's operations are managed along five principal insurance product lines: Home Service Life, Broker Life, Preneed Life, Dental, and Other Health. Products in all five lines are sold through independent agency operations. Home Service Life consists primarily of traditional life insurance coverage sold in amounts of $10,000 and under to middle and lower income individuals. This distribution channel is characterized by a significant amount of agent contact with customers throughout the year. Broker Life product sales consist primarily of simplified issue and graded-benefit policies in amounts of $10,000 and under. Other products in this segment, which are not aggressively marketed, include: group life, universal life, annuities and participating life coverages. Preneed Life products are sold to individuals in connection with prearrangement of their funeral and include single premium and multi-pay policies with coverages generally in amounts of $10,000 and less. These policies are generally sold to older individuals at increased premium rates. Dental products are term coverages generally sold to small and intermediate size employer groups. Other Health products include various accident and health coverages sold to individuals and employer groups. Segment information as of March 31, 2004 and 2003, and for the periods then ended is as follows: ---------------------------------- Three Months Ended March 31, ----------------- ---------------- REVENUE: 2004 2003 -------------------------------------------- ----------------- ---------------- Home Service Life $ 2,241,596 $ 2,287,941 Broker Life 1,628,578 1,464,206 Preneed Life 2,357,982 4,141,607 Dental 2,188,638 2,147,260 Other Health 326,044 366,968 -------------------------------------------- ----------------- ---------------- Segment Totals 8,742,838 10,407,982 Realized investment gains (losses) 228,186 (276,163) -------------------------------------------- ----------------- ---------------- Total Revenue $8,971,024 $10,131,819 -------------------------------------------- ----------------- ---------------- Below are the net investment income amounts that are included in the revenue totals above. ---------------------------------- Three Months Ended March 31, ----------------- ---------------- INVESTMENT INCOME: 2004 2003 ------------------------------------------ ----------------- ---------------- Home Service Life $ 427,509 $ 396,342 Broker Life 563,873 541,107 Preneed Life 604,179 409,834 Dental 8,344 6,637 Other Health 19,776 20,069 ------------------------------------------ ----------------- ---------------- Segment Totals $ 1,623,681 $ 1,373,989 ------------------------------------------ ----------------- ---------------- Part I; Item 1 (continued) The Company evaluates performance based on several factors, of which the primary financial measure is segment profit. Segment profit represents pretax earnings, except net realized investment gains (losses) and interest expense are excluded. A significant portion of the Company's realized investment gains (losses) are generated from investments in equity securities. The equities portfolio averaged (on a cost basis) approximately $10,463,000 and $7,866,000 during the three months ended March 31, 2004 and 2003, respectively. ---------------------------------- Three Months Ended March 31, ----------------- ---------------- SEGMENT PROFIT (LOSS): 2004 2003 -------------------------------------------- ----------------- ---------------- Home Service Life $ (117,112) $ 121,867 Broker Life (145,583) 65,209 Preneed Life (77,140) (121,412) Dental 73,956 141,912 Other Health (17,578) (245,523) -------------------------------------------- ----------------- ---------------- Segment Totals (283,457) (37,947) Realized investment gains (losses) 228,186 (276,163) Interest expense 90,588 92,208 -------------------------------------------- ----------------- ---------------- Income (Loss) before Federal Income Tax $ (145,859) $ (406,318) -------------------------------------------- ----------------- ---------------- Depreciation and amortization amounts below consist of depreciation expense along with amortization of the value of insurance acquired and deferred policy acquisition costs. ----------------------------------- Three Months Ended March 31, ----------------- ----------------- DEPRECIATION AND AMORTIZATION: 2004 2003 -------------------------------------------- ----------------- ----------------- Home Service Life $ 133,960 $ 175,984 Broker Life 83,205 199,537 Preneed Life 229,405 318,675 Dental 16,153 14,294 Other Health 22,960 12,656 -------------------------------------------- ----------------- ----------------- Segment Totals $ 485,683 $ 721,146 -------------------------------------------- ----------------- ----------------- Segment asset totals are determined based on policy liabilities outstanding in each segment. ----------------- ---------------- March 31, December 31, ASSETS: 2004 2003 --------------------------------------------- ----------------- ---------------- Home Service Life $ 41,969,753 $41,312,914 Broker Life 55,262,113 54,585,019 Preneed Life 60,665,385 60,100,723 Dental 694,430 930,279 Other Health 1,900,879 1,951,397 --------------------------------------------- ----------------- ---------------- Segment Totals $160,492,560 $158,880,332 --------------------------------------------- ----------------- ---------------- Part I; Item 1 (continued) Note 7 - LITIGATION United Liberty, which the Company acquired in 1998, is defending an action in an Ohio state court brought by two policyholders. The Complaint refers to a particular class of life insurance policies that United Liberty issued over a period of years ending around 1971. It alleges that United Liberty's dividend payments on these policies from 1993 through 1999 were less than the required amount. It does not specify the amount of the alleged underpayment but implies a maximum of about $850,000. The plaintiffs also allege that United Liberty is liable to pay punitive damages, also in an unspecified amount, for breach of an implied covenant of good faith and fair dealing to the plaintiffs in relation to the dividends. The action has been certified as a class action on behalf of all policyholders who were Ohio residents and whose policies were still in force in 1993. United Liberty has denied the material allegations of the Complaint and is defending the action vigorously. Pre-trial discovery is continuing. United Liberty has filed a motion for summary judgment, which has been fully briefed and argued and awaits decision by the Court. At United Liberty's request, an initial mediation session has been completed and negotiations are continuing. As a pre-requisite for the mediation, United Liberty offered to settle the matter for payments over time, which would include attorneys' fees, and which would be contingent upon an exchange or reformation of the insurance policies currently owned by the members of the class. There has been no significant developments during the current quarter regarding this litigation. At this stage of the litigation, the Company is unable to determine whether an unfavorable outcome of the action is likely to occur or, alternatively, whether the chance of such an outcome is remote. Therefore, at this time, management has no basis for estimating potential losses, if any. Citizens Security is defending an action in an Alabama state court brought by an alleged policyholder in which a former independent agent is also a defendant. The action has been pending since November, 2001. In broad summary, the original Complaint referred to the Company's alleged failure to pay a $30,000 death benefit under a life insurance policy but also alleged that the plaintiff incurred mental anguish as a consequence and sought damages in an unspecified amount. In March, 2004, the plaintiff filed an Amended Complaint that alleges, in broad summary, that the independent agent collected premium payments for the policy from the policyholder but failed to remit them to the Company and that these acts, in relation to the Company's failure to pay the death benefit and other circumstances, amounted to fraudulent conduct for which not only the independent agent but also the Company are liable. The Company has denied the material allegations of the Complaint and the Amended Complaint and will defend the action vigorously. Despite having been pending for some time, the case is in an early stage, with very little pre-trial discovery having been conducted to date, and none in relation to new issues raised by the Amended Complaint. At this stage of the litigation, the Company is unable to determine whether an unfavorable outcome of the action is likely to occur or, alternatively, whether the chance of such an outcome is remote. Therefore, at this time, management has no basis for estimating potential losses, if any. The Company has recently become aware of other actions brought against the same independent agent and two other insurance companies in the same court by other plaintiffs in relation to insurance policies issued by the other companies and alleging similar misconduct by the independent agent. In at least one such other action, the jury returned very large verdict against the independent agent and the other insurer although the Company understands that the action was later settled for an undisclosed amount that though substantial is much less than the verdict amount. In addition, the Company is party to other lawsuits in the normal course of business. Management believes that recorded claims liabilities are adequate to ensure that these other suits will be resolved without material financial impact to the Company. Note 8 - RECENTLY ISSUED ACCOUNTING PRONOUNCEMENTS Effecive January 1, 2004, the Company adopted Statement of Position 03-1, "Accountng and Reporting by Insurance Enterprises for certain Nontraditional Long-Duration Contracts and for Separate Accounts (SOP 03-1)." The provisions of SOP 03-1 did not have a material impact on the Company's financial statements. Part I; Item 2 - Management's Discussion and Analysis EXECUTIVE SUMMARY The Company's management continuously monitors the performance and outlook of the Company by analyzing several indicators that they judge to be critical. Some, but not necessarily all, of the indicators of particular interest to management are: o The general economic environment o Trend of premium volume o Lapse rates o Mortality and morbidity rates o Trend of general expense levels o Asset and Capital and Surplus growth o General interest rate movements o Investment yields o Diversity (e.g. by industry) and mix (e.g. between fixed income securities and equity securities) of our portfolios o Segment performance and trends FINANCIAL POSITION. Shareholders' equity totaled approximately $22,100,000 and $20,833,000 at March 31, 2004 and December 31, 2003, respectively. These balances reflect an approximate 6.1% increase for the three months ended March 31, 2004. As described above, the comprehensive income totaled approximately $1,262,000 and $85,000 for the three months ended March 31, 2004 and 2003, respectively. A significant portion of the comprehensive income is attributable to changes in the value of the Company's fixed maturity and equity portfolios. Equity securities comprised approximately 10.1% and 7.1% of the Company's total assets as of March 31, 2004 and December 31, 2003, respectively. Accordingly, as also described below, the Company's financial position can be significantly affected by movements in the equities markets. Equity portfolio positions increased $4,802,000 on a cost basis and $4,888,000 on a market value basis, during the first three months of 2004. Fixed maturity portfolio positions decreased $1,467,000 on an amortized cost basis and increased $193,000 on a market value basis during the same period. This difference resulted primarily from some fixed maturity securities being called by the issuers and a slight increase in bond prices during the quarter. Cash and cash equivalent positions decreased approximately $3,288,000 during the quarter ended March 31, 2004. Equity markets continue to be highly volatile and were slightly favorable in the first quarter of 2004, along with some continuing improvements in the first half of the second quarter. Interest yields on fixed maturity investments held in our portfolio are continuing to slowly increase. The significant decline in short-term rates has and, continues to adversely impact the Company's investment portfolio yield and operating earnings. The 2004 environment described continues to generate a relatively high level of qualitative investment risk. However, measures of quantitative risk per unit of investment are not believed to have changed significantly from those previously disclosed in the Company's 2003 Form 10-K. OFF-BALANCE SHEET ARRANGEMENTS The Company does not participate in any off-balance sheet arrangements. OPERATIONS. Net premiums and other considerations decreased approximately $1,905,000, or 21.2% during the first quarter of 2004 compared to the first quarter of 2003. Preneed Life premiums declined $1,914,000 or 51% as the result of the Company lowering crediting rates related to face amount growth, lowering commission rates and changing the focus of our marketing efforts in the second half of 2003. All other segments experienced only modest changes in premium from the first quarter of 2003. The Company is in the process of redirecting the focus of our marketing efforts to the Home Service, Broker and Dental segments in an effort to improve profitability in those segments. Pretax loss decreased approximately $260,000 to $(146,000) for the three months ended March 31, 2004, primarily due to an increase in realized investment gains of $504,000 and an increase in net investment income of $250,000, offset by unfavorable Home Service Life and Broker Life mortality. General expenses decreased $62,000 for the quarter due to the implementation of various cost saving measures, although the Company is continuing to incur costs associated with outside consultants who were employed to review profitability of the Company's life products in the current interest rate environment and perform other actuarial calculations and analysis. Pretax Segment loss (excluding realized investment gains (losses) and interest expense) for the first three months of 2004 was approximately $283,000 compared to $38,000 for the first three months of 2003. This is primarily attributable to the factors described above relative to revenue changes. Below are the approximate, annualized pretax investment income and total return yields for the three months ended March 31, 2004 and 2003. ----------------- ----------------- Three Months Ended March 31 2004 2003 -------------------------------------------- ----------------- ----------------- Investment Income $ 1,623,681 $ 1,373,989 Realized and Unrealized Gains (Losses) 1,599,688 380,874 -------------------------------------------- ----------------- ----------------- Total Return $ 3,223,369 $ 1,754,863 -------------------------------------------- ----------------- ----------------- Average Cash and Investments $137,652,385 $127,140,985 Investment Income Yield - Annualized 4.72% 4.32% Total Return - Annualized 9.37% 5.52% CASH FLOW AND LIQUIDITY. Cash flow from operations totaled $135,000 for the quarter ended March 31, 2004 compared to $1,658,000 for the same period in the prior year. The decrease in the positive cash flow is primarily attributable to the decline in Preneed Life business which was growing during the first quarter of 2003. The $2,829,000 of cash used by investing activities for the quarter ended March 31, 2004 resulted primarily from investing a large portion of cash held at the beginning of the quarter. The $594,000 of cash used in financing activities during the first quarter of 2004 is primarily attributable to bank loan principal repayments along with annuity and Universal Life account withdrawals. Due to continued earnings pressure from low yields on investments and cash equivalents and the declining Preneed premiums, the Company is completing a strategic review of its products and operations. A key element of this initiative is improving profitability of the Preneed, Home Service, and Broker Life segments by increasing premiums in the Home Service and Broker segments, strengthening underwriting practices, modifying commissions, and where possible, lowering interest crediting or policy growth rates. Regarding the currently scheduled debt repayments, the Company believes its available funds will be adequate to service 2004 debt obligations and, with other available assets, management believes it will be adequate to service debt obligations through 2005. The Company sold its interest in an aircraft to SMC Advisors Inc., a related entity, in April 2004, generating $971,000 in additional cash. In addition, the Company's Chairman has expressed potential willingness to loan the Company an additional $2,000,000 if necessary, which could service debt obligations through the majority of 2007. FORWARD-LOOKING INFORMATION. All statements, trend analyses and other information contained in this report relative to markets for the Company's products and trends in the Company's operations or financial results, as well as other statements including words such as "anticipate", "believe", "plan", "estimate", "expect", "intend", and other similar expressions, constitute forward-looking statements under the Private Securities Litigation Reform Act of 1995. These forward-looking statements are subject to known and unknown risks, uncertainties and other factors which may cause actual results to be materially different from those contemplated by the forward-looking statements. Such factors include, among other things: |X| the market value of the Company's investments, including stock market performance and prevailing interest rate levels; |X| customer and agent response to new products, distribution channels and marketing initiatives, including exposure to unrecoverable advanced commissions; |X| mortality, morbidity, lapse rates, and other factors which may affect the profitability of the Company's insurance products; |X| regulatory changes or actions, including those relating to regulation of insurance products and insurance companies; |X| ratings assigned to the Company and its subsidiaries by independent rating organizations which the Company believes are important to the sale of its products; |X| general economic conditions and increasing competition which may affect the Company's ability to sell its products; |X| the Company's ability to achieve anticipated levels of operating efficiencies and meet cash requirements based upon projected liquidity sources; |X| unanticipated adverse litigation outcomes; and |X| changes in the Federal income tax laws and regulations that may affect the relative tax advantages of some of the Company's products. There can be no assurance that other factors not currently anticipated by management will not also materially and adversely affect the Company's results of operations. Part I; Item 3 - Quantitative and Qualitative Disclosures about Market Risk Quantitative and Qualitative Risk. The primary changes in quantitative market risks during the three months ended March 31, 2004 are discussed in Part I, Item 2 above. Part I; Item 4 - Controls and Procedures EVALUATION OF DISCLOSURE CONTROLS AND PROCEDURES. Within the past 90 days, the Company conducted an evaluation of its disclosure controls and procedures, with the supervision and participation of its Chief Executive Officer and Principal Financial Officer. The Company does not expect that its disclosure controls and procedures will prevent all error and fraud. Such a control system, no matter how well conceived and operated, can provide only reasonable, not absolute, assurance that the objectives of the control system are met. Further, the design of a control system must balance the constraint of prudent resource expenditure with a judgmental evaluation of risks and benefits. Based on this evaluation of disclosure controls and procedures, the Company's Chief Executive Officer and Principal Financial Officer have concluded that such controls and procedures provide reasonable assurance that material information required to be included in the Company's periodic SEC reports is made known on a timely basis to the Company's principal executive and financial officers. CHANGES IN INTERNAL CONTROLS. There have been no significant changes in the Company's internal controls or changes in other factors that could significantly affect these controls subsequent to their evaluation, nor has the Company implemented any corrective actions regarding significant deficiencies or material weaknesses in internal controls. Part II - Other Information Item 1. Litigation The Company's subsidiary, Citizens Security Life Insurance Company, is defending an action in the Circuit Court of Macon County, Alabama brought by an alleged policyholder in which a former independent agent is also a defendant. The action has been pending since November, 2001. In broad summary, the original Complaint referred to the Company's alleged failure to pay a $30,000 death benefit under a life insurance policy but also alleged that the plaintiff incurred mental anguish as a consequence and sought damages in an unspecified amount. In March, 2004, the plaintiff filed an Amended Complaint that alleges, in broad summary, that the independent agent collected premium payments for the policy from the policyholder but failed to remit them to the Company and that these acts, in relation to the Company's failure to pay the death benefit and other circumstances, amounted to fraudulent conduct for which not only the independent agent but also the Company are liable. The Company has denied the material allegations of the Complaint and the Amended Complaint and will defend the action vigorously. Despite having been pending for some time, the case is in an early stage, with very little pre-trial discovery having been conducted to date, and none in relation to new issues raised by the Amended Complaint. At this stage of the litigation, the Company is unable to determine whether an unfavorable outcome of the action is likely to occur or, alternatively, whether the chance of such an outcome is remote. Therefore, at this time, management has no basis for estimating potential losses, if any. The Company has recently become aware of other actions brought against the same independent agent and two other insurance companies in the same court by other plaintiffs in relation to insurance policies issued by the other companies and alleging similar misconduct by the independent agent. In at least one such other action, the jury returned very large verdict against the independent agent and the other insurer although the Company understands that the action was later settled for an undisclosed amount that though substantial is much less than the verdict amount. Item 6. Exhibits and Reports on Form 8-K. a). Exhibit 10.15: Severance Agreement and release dated as of April 15, 2004 between the Company and Lane A. Hersman Exhibit 11: Statement re: computation of per share earnings. Exhibit 31.1 Rule 13a-14(a)/15d-14(a) Certification --Principal Executive Officer Exhibit 31.2 Rule 13a-14(a)/15d-14(a) Certification --Principal Financial Officer Exhibit 32.1 Section 1350 Certification --Principal Executive Officer Exhibit 32.2 Section 1350 Certification --Principal Financial Officer b). Reports on Form 8-K: On January 9, 2004 the Company filed a Form 8-K which noted that the Company completed the borrowing of $1,000,000 from the Company's Chairman at the greater of 6% annual interest or prime plus one percent. On March 29, 2004 the Company filed a Form 8-K to furnish, pursuant to Item 12, a press release disclosing the Company's earnings for the year ended December 31, 2003. SIGNATURES In accordance with the requirements of the Securities and Exchange Act of 1934, the registrant caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. CITIZENS FINANCIAL CORPORATION BY: /s/ Darrell R. Wells ------------------------------------------------ Darrell R. Wells President and Chief Executive Officer BY: /s/ Len E. Schweitzer ------------------------------------------------ Len E. Schweitzer Treasurer and Principal Financial Officer Date: May 14, 2004