Textel Welcomes Hans Heltzel as Chief Experience Officer

Hans Heltzel will lead out on customer success initiatives for Textel’s entire customer journey.

Textel, a rapidly growing texting platform for contact centers, announced the hiring of Hans Heltzel effective immediately. Heltzel comes to Textel with over 16 years of experience in the contact center industry.

Before joining Textel, Heltzel served in various roles in the customer experience industry. He recently served as Senior Vice President of Worldwide Professional Services at Genesys, a leading contact center as a service solution. While at Genesys, Heltzel ran worldwide support, professional services, and managed services organizations.

Heltzel will report to James Diel, CEO & Founder of Textel. His primary responsibilities will include overseeing customer implementations, professional services, and customer support. Hetzel’s customer experience team will support the customer experience for over 1000 Textel customers, including a number of Fortune 500 companies.

“Texting is revolutionizing the way businesses interact with their customers,” says James Diel. “Hans’s addition to our team shows that Textel is just as dedicated to delivering an amazing customer experience as our customers are to delivering an exceptional experience through texting.”

Heltzel joins at an exciting time for Textel. Within the last year, Textel secured $4M in a Series A funding round and announced integrations with Genesys and Five9. Textel has more than doubled its employee headcount as well. “This is a fantastic opportunity to work with a highly talented team who are doing amazing things for the customer experience,” says Hans Heltzel. “I am excited for the chance to help Textel customers experience the benefits of what this texting platform has to offer.”

About Textel

Founded in 2014, Textel provides a texting platform for contact centers that is specifically designed to improve the customer experience, increase customer engagement, improve contact center performance, and drive revenue. With over 1,000 customers across North America, Textel is the texting platform for contact centers that want to communicate faster and more efficiently than traditional channels (email, voice, chat).

To learn more, visit www.textel.net.

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