Glassbox Sets New Industry Benchmark in G2 Fall 2024 Reports, Reaffirming Leadership Position in AI-Powered Customer Experience

Glassbox is the only vendor to lead all 14 Customer Experience categories, with 9% growth in total recognitions

Glassbox, the premier provider of AI-fueled customer intelligence solutions, has reaffirmed its position as the undisputed leader in the Customer Experience (CX) landscape, as validated by G2’s Fall 2024 Reports. Recognized as a leader across 14 CX categories, Glassbox continues to empower enterprises to transform digital customer experiences through AI-driven insights.

Unparalleled Leadership Across All CX Categories

Glassbox is the only vendor recognized as a leader across all 14 Customer Experience categories, which include crucial areas such as Digital Experience Monitoring (DEM), Mobile App Optimization, Session Replay, Product Analytics, and Customer Experience Management (CXM). This achievement reflects the company’s comprehensive ability to address the diverse needs of today’s digital-first enterprises.

9% Year-Over-Year Growth in Industry Recognition

In the latest G2 reports, Glassbox’s leadership is further highlighted by a 9% growth in recognitions, increasing its badges from 652 in Fall 2023 to 704 in Fall 2024. This growth underscores the company's relentless focus on innovation, customer satisfaction and driving enterprise-ready solutions.

New Enterprise-Level Accolades

For the first time, Glassbox has claimed the top spot in several enterprise-level reports, including:

• Enterprise Usability Index for Digital Experience Monitoring (DEM)
• Enterprise Results Index for Mobile App Optimization
• Enterprise Relationship Index for Digital Experience Monitoring (DEM)

These accolades demonstrate Glassbox's ability to meet the complex needs of large-scale organizations with advanced AI-powered solutions like Glassbox Insights Assistant (GIA) and Voice of the Silent.

"This recognition from G2 proves the immense value our customers gain from our most advanced AI-powered solutions and vision," said Yaron Morgenstern, CEO of Glassbox. "We are honored that so many of our users have shared their genuine feedback, helping us achieve leadership across all CX categories, and we remain committed to delivering cutting-edge innovations that empower organizations to create seamless, self-optimizing digital experiences."

"Congratulations to Glassbox for being recognized in our G2 Reports for Fall 2024,” said Sara Rossio, Chief Product Officer at G2. “This recognition isn’t subjective, as our ranking and scoring methodology is powered by the feedback of real customers. As software buyers turn to their peers to inform buying decisions, there’s not a voice more trusted and authentic than that of an actual customer."

As businesses increasingly prioritize digital experience optimization, Glassbox's all-encompassing suite of solutions continues to set the standard for excellence in the industry. The company remains dedicated to empowering organizations to create seamless, intuitive and effective digital journeys for its customers.

To learn more about Glassbox's Digital Experience capabilities, view a full list of Glassbox’s G2 recognitions, and read real customer reviews, view Glassbox's G2 page, here.

About Glassbox

Glassbox is the premier provider of AI-fueled customer intelligence solutions, working with the world’s smartest digital brands to revolutionize the way companies engage and connect with their customers online. Purpose-built for the enterprise, Glassbox securely captures data across infinite digital interactions to understand the root causes behind customer behaviors, transforming data into decisions so brands can act in mere minutes. Customers across industries and geographies, including Marriott Hotels & Resorts, Quicken, Inc., Credit.com, Danone, L’Oreal, Nestle, Ace Hardware, Air Canada, and 60% of the largest U.S.-based banks, choose Glassbox to translate deep customer insights into enhanced digital experiences, leading to improved brand loyalty, conversions and revenue. Glassbox has been recognized for its industry prowess and strength of its solutions by G2, named a G2 Top Software Company and a leader in multiple categories based on high satisfaction scores from real customer reviews. To learn more about the brain behind the smartest digital brands, visit: www.glassbox.com.

About G2

G2 is the world's largest and most trusted software marketplace. More than 90 million people annually — including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business — including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit www.g2.com and follow us on LinkedIn.

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