Ozzie On Getting Users To Do The Realtime Wave

In June, I spent several days on the Microsoft campus talking with Microsoft executives about the impact of realtime and the emerging era of cloud computing. My conversation with Chief Software Architect Ray Ozzie began with a discussion of the recently unveiled Google Wave, now being rolled out for testing by some 100,000 users. Ozzie followed up on his Churchill Club chat , where he described Google as taking on such a hard problem that it might limit adoption: RAY OZZIE: Whenever you innovate like that, you don't know what you don't know in a lot of dimensions. And like I said, I applaud innovation. I really like that in terms of experimentation. But when you do that, I just know from the Groove experience most recently, from the Notes experience before that, when you create something that people don't know what it is, when they can't describe it exactly, and you have to teach them, it's hard.
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