Case Study: Taking the Pain out of After-Sales Service
March 14, 2017 at 14:53 PM EDT
Sealed Air’s Diversey Care division needed to supply parts for its TASKI floor cleaning machines to more than 500 field engineers across Europe, but getting these parts was proving to be time-consuming. Sealed Air teamed up with the supply chain experts at UPS and expanded their delivery options from 19 warehouses to over 15,000 UPS Access Point locations in Europe. This significantly reduced the time field engineers spent getting their spare parts, enabling Sealed Air to improve customer service and save on infrastructure, inventory and operating costs. read more