Reuters/Noah Berger
- Tesla customers are more satisfied than those of any other auto brand for the third consecutive year, according to Consumer Reports, which placed Tesla first on its 2019 list of auto brands ranked by owner satisfaction.
- Tesla received 89 out of 100 possible points for its owner satisfaction rating, which represents an average of all of an auto brand's models.
- Vehicle satisfaction scores are based on driving experience, value, comfort, styling, audio, and climate systems.
Tesla customers are more satisfied than those of any other auto brand for the third consecutive year, according to Consumer Reports, which placed Tesla first on its 2019 list of auto brands ranked by owner satisfaction.
Tesla received 89 out of 100 possible points for its owner satisfaction rating, which represents an average of all of an auto brand's models. Vehicle satisfaction scores are based on driving experience, value, comfort, styling, audio, and climate systems.
Porsche and Genesis finished second and third on the list, with 86 and 85 points, respectively. Consumer Reports compiled the list from surveys on over 500,000 vehicles.
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Tesla's vehicles have received a wide range of feedback from Consumer Reports and its subscribers. The automaker was rated 27th of 29 brands in the publication's 2018 ranking of the most reliable auto brands. Consumer Reports said the Model 3 was reported to have average reliability and placed Tesla's Model X SUV among its 10 least reliable vehicles.
The Model 3 topped Consumer Reports' 2019 owner satisfaction ranking for cars, and the publication gave the vehicle its "Recommended Buy" rating in 2018 after Tesla released a software update that addressed the publication's issues with the vehicle's braking distance. Consumer Reports has complimented the vehicle's handling and acceleration, while criticizing its touchscreen-based controls, ride stiffness, and rear seat comfort.
The Model 3 is the only Tesla vehicle that Consumer Reports recommends. It previously recommended the Model S sedan, but the vehicle lost that recommendation due to reliability issues, the publication said.
Have a Tesla news tip? Contact this reporter at mmatousek@businessinsider.com.
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