Salesforce update brings AI and Quip to customer service chat experience
March 19, 2019 at 08:10 AM EDT
When Salesforce introduced Einstein, its artificial intelligence platform in 2016, it was laying the ground work for artificial intelligence underpinnings across the platform. Since then the company has introduced a variety of AI enhancements to the Salesforce product family. Today, customer service got some AI updates. The goal of any customer service interaction is to […]