New Methods for Creating Customer Service Success Stories
August 13, 2019 —
Las Vegas, NV - Woody Goulart, known as "Dr. Woody" because of his doctoral degree in communications, today is reshaping cannabis industry expectations with his cannabis coaching and personalized learning online at Medicine Plant Network.
The accepted standard in the training of marijuana dispensary employees is to focus upon what is being sold to customers (the product) and the benefits brought on by the product. "To place a strong emphasis upon cannabis products or their benefits can be an unwise choice," says Woody Goulart, "especially due to wide differences in how medical marijuana customers shop inside dispensaries compared to recreational customers."
As a card-carrying Nevada medical marijuana patient over age 50 who also carries a Nevada Marijuana Establishment Agent card, Goulart says he has personally and directly experienced Las Vegas dispensary employees who behaved uncomfortably and communicated awkwardly with customers age 50 or above. "The employees behaved as if they felt older customers like me did not belong there," Goulart said.
Such experiences motivated him to expand his existing Las Vegas business and life coaching efforts since 2015 to include cannabis industry sales skills training and mentoring of dispensary employees. You may have seen him at various public Las Vegas cannabis education events.
His skill-building coaching delivered online to any device covers how to be a savvy cannabis consumer and how to succeed in sales/customer service in the cannabis industry today. These professional services are intended for use in any U.S. location where medical marijuana is legally available. "The secrets I have for offering sales and customer service skills coaching show exactly how to use trustworthy methods of adapting what you say and how you frame it when you talk to retail cannabis customers face-to-face," Goulart says.
He notes that older industries already rely upon the consultative sales approaches he advocates. Goulart explains, "The cannabis industry is rapidly evolving today. The best retail cannabis sales and customer service efforts are going to be those where employees confidently adapt their approach and communication individually to satisfy each customer differently as needed."
Contact Info:
Name: Woody Goulart
Email: Send Email
Organization: buzzcommunityonline.com
Website: http://buzzcommunityonline.com
Release ID: 88907179
