Customer Success Expert to Enhance Client Support, Retention and Growth
(PRUnderground) November 10th, 2021
Apptega, the leading platform helping companies easily build, manage and report their cybersecurity and compliance programs, announced today the appointment of Jeff Campbell as Director of Customer Success. Campbell will lead Apptega in continuing to operationalize, streamline and enhance the customer experience delighting customers at every stage of their journey.
As Director of Customer Success, Campbell will be responsible for accelerating product adoption, increasing retention, and aiding in the growth strategy of Apptega. Campbell, an experienced leader for customer success teams from companies large and small, will be at the forefront of supporting customers’ cybersecurity and compliance goals.
“Building great cybersecurity and compliance programs is a complex challenge almost every business is facing,” says Campbell. “I was drawn to Apptega’s approach to simplify that process as the ‘go to’ solution in this growing market. With growth comes an increased volume of tomers, and I incredibly excited to help ensure we’re building scalable teams and processes that help customers quickly achieve their goals and deliver success by partnering with us.”
Campbell looks forward to incorporating customer feedback into the product roadmap and driving a customer-centric organization – with support and customer success working together closely. Additional experience Campbell brings includes:
- Proven track record of building successful customer success teams
- Experience working in hyper-growth organizations
- Expertise in understanding the needs of customers regardless of the size of their organizations
“The customer experience begins at the first log-in and we’re thrilled that Jeff is bringing a customer-focused, repeatable service model while ensuring customer expectations are exceeded throughout their Apptega journey,” says Armistead Whitney, Chief Executive Officer at Apptega. “From day one our mission is to delight our customers as they reach their cybersecurity and compliance goals and Jeff’s impact on Apptega’s entire customer experience will be tremendous.”
About Apptega, Inc.
Apptega delivers a comprehensive, award-winning platform helping companies of all sizes easily build, manage and report their cybersecurity and compliance programs. From assessment to audit, Apptega delivers efficiency gains across multiple cybersecurity frameworks including SOC 2, PCI, HIPAA, GDPR and CMMC. Apptega is trusted by 500+ leading brands in every industry – including financial services, healthcare, SaaS, aviation, insurance, non-profits, and Managed Security Service Providers (MSSPs). Founded in 2017, Apptega is headquartered in Atlanta, GA. For more information, visit apptega.com.
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Original Press Release.