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Serving nearly 47,000 families, businesses, and organizations, Chelsea Groton Bank holds a customer satisfaction rate of 95.84%. And 78% of customers consider Chelsea Groton their primary financial institution.
"For years, we did business with a larger bank, but we found the process to be cumbersome. With Chelsea Groton, I know each person working on my commercial loans, business accounts, and at the local branch," says Jamie Densmore, owner of Densmore Oil Company & Bugbee Plumbing. "It’s comforting that when I need to change our line of credit or want a tool to improve the efficiency or security of cash flow, or even want to give my team the opportunity to learn about budgeting, credit, and homebuying, I can speak directly to someone who knows me and my business and will work to accommodate our needs."
Holding a 5-Star rating from BauerFinancial, Inc., Chelsea Groton has a central mission: to help customers and communities achieve their specific goals by taking them on as if they were their own.
“That’s the value proposition that sets us apart,” says Anthony “Tony” Joyce, III, president and CEO. “Rather than focusing on transaction-oriented efforts, we join people on their journey.”
Local Sounding Board
Reflecting Chelsea Groton’s commitment to building deep relationships are its newly reinvented branches and office spaces. Based in Groton, the home office, like its branches throughout the region, is a welcoming environment for customers and team members to collaborate. Instead of working with a bank representative on the other side of the table, customers sit alongside the staff to explore how best to solve problems, plan projects, and brainstorm.
Focusing on total financial wellness, the Chelsea Groton team educates and mentors customers on a wide range of goals, such as buying a home, growing a business, building credit, secure cash management, business analysis, and fraud prevention. For example, if a customer would like a loan to support their business growth, their relationship team may include business-savvy loan officers, a credit analyst, and a cash management officer who demonstrates how to use advanced technology to manage cash flow, prevent fraud, and improve operation efficiency.
Chelsea Groton invests not only in physical spaces, but in industry-leading technologies, products, and a deep bench of experienced team members. Committed to maintaining convenient brick-and-mortar locations throughout southeast Connecticut, it also offers the ultimate convenience of video banking with a live local teller through its app or at one of many ATMs.
“No one needs to look any further for the banking services they need, including those with highly complex needs,” concludes Laureen “Lori” Dufficy, executive vice president and chief experience and engagement officer.
Chelsea Groton Bank is a full-service, mutually owned bank with over $1.6 billion in assets. The bank’s products and services include consumer and business banking, mortgage and business lending, cash management, financial planning, and financial wellness programs. Member FDIC. Equal Housing Lender. NMLS Institution ID 402928.
The Greater Good
The Chelsea Groton Foundation has awarded over $6.2 million in grants to nonprofit organizations in Connecticut and Rhode Island since 1998. Area nonprofit organizations benefit from Chelsea Groton team members giving through workplace fundraising campaigns and volunteerism.
Contact Info:
Name: Barb Curto
Email: Send Email
Organization: Chelsea Groton Bank
Address: 904 Poquonnock Road Groton, CT 06340
Phone: 860-448-4200
Website: https://chelseagroton.com
Release ID: 89133042
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