Vignette (Nasdaq:VIGN), a global leader in Web experience management and delivery, today announced the upcoming availability of Vignette Case Manager. A key ingredient of Vignette’s Web Experience Platform, Vignette Case Manager allows organizations to automate and track important customer transactions, such as mortgage applications and income tax forms, across multiple communications channels including the Web, email, phone and paper.
“Process heavy transactions like managing investments, claims processing and license renewals involve a significant amount of interaction between service providers and their customers,” said Mike Aviles, president and CEO of Vignette. “Vignette Case Manager adds a multichannel dimension to our Web Experience Platform, enabling organizations to make these traditionally offline procedures available via the Web and other interaction channels.”
A significant differentiator of Vignette Case Manager is its single, integrated platform for managing business processes and the associated customer interactions. Records of all communications are stored, providing service representatives with access to a complete customer interaction history. The records can be recalled at any time via any channel and acted upon. The latest release of the product also addresses compliance and governance mandates through a tight integration with Vignette Records Manager. Additionally, Vignette Case Manager provides a configurable, easy to install interface which can reduce the services and cost traditionally associated with process automation.
“Vignette Case Manager enables our Company Announcement Processing department to handle a growing volume of company announcements, often with complex content and rich multimedia, in a highly efficient manner,” said Gary Harvey, enterprise applications manager at Australian Securities Exchange (ASX). “The scalable and flexible nature of the product also means it can grow to handle even the largest ASX case loads.”
Vignette Case Manager will be available in June 2008. For more information on Vignette’s Web Experience Platform, visit http://www.vignette.com/vwep.
About Vignette
Vignette helps organizations improve the way they connect online with their key audiences by providing software for building great online experiences and managing the content that fuels those experiences. Vignette pioneered the Web Content Management space more than a decade ago, and today our customers include some of the world’s most prominent brands in virtually every industry. Vignette is headquartered in Austin, Texas with operations worldwide. Visit www.vignette.com.
FORWARD-LOOKING STATEMENTS
The statements contained in this press release that are not purely historical are forward-looking statements including statements regarding the Company’s expectations, beliefs, hopes, intentions or strategies regarding the future. Forward-looking statements include statements regarding Vignette’s products, future sales, market growth and competition. All forward-looking statements included in this press release are based upon information available to the Company as of the date hereof, and the Company assumes no obligation to update any such forward-looking statement. Actual results could differ materially from the Company’s current expectations. Factors that could cause or contribute to such differences include, but are not limited to, Future Losses, Limited Operating History, Fluctuation of Quarterly Revenues and Operating Results, Acquisition Integration, Competition, Dependence on a Small Number of Large Orders, Lengthy Sales Cycle and Product Implementation, Market Awareness of Our Product, Rapid Changes in Technology and New Products, and other factors and risks discussed in the Company’s reports filed from time to time with the Securities and Exchange Commission.
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Contacts:
David Tishgart, 512-741-4871
david.tishgart@vignette.com
