Cistera Networks® (OTCBB: CNWTE) a leading provider of enterprise application platforms and engines for Internet Protocol (IP) Communications, has successfully completed the second phase of its comprehensive solution deployment into the Cisco unified communications environment serving the city of Frisco, Texas.
Frisco, located just thirty miles from Dallas, is one of the fastest-growing cities in the United States. As part of the city’s long-range development plan, its IT Department designed a fully integrated communications environment that would link all agencies and constituents in a connected community. Cistera’s comprehensive public safety solution set enhances customer service and internal efficiency and improves the delivery of timely and actionable information to better serve constituents’ day-to-day requirements and enable quicker responses to emergencies.
“We wanted a communication solution that would provide enhanced capabilities today, and grow with the city’s needs,” said Curt Balogh, Director of IT Services for Frisco. “Because all of Cistera’s applications are integrated into the Cistera ConvergenceServer™, it is a perfect solution for a long-term development plan such as ours. We are already seeing the advantages of its scalability, and look forward to deploying additional Cistera capabilities in the future.”
Dual Cistera ConvergenceServers provide full redundancy and deliver Event Alerting and Notification (EAN) and Quality Assurance and Compliance (QAC) solutions. RapidBroadcast™, a component of EAN, provides city-wide broadcasting and paging capabilities. Messages can be sent via IP phones and as text alerts, and can be live or pre-recorded. In the future, alerting can be extended to analog and cell phones, overhead speakers and Land Mobile radios. QuickRecord™, part of QAC, was deployed to provide on-demand recording capabilities for the police department, Planning and Development Department and Municipal Courts. The ability to record an entire call as long as the record button is pressed prior to the call’s termination has been extremely useful to detectives, court personnel and code enforcement officers. The solution’s call tagging feature allows users to identify calls by account number for easy reference and retrieval. The Municipal Courts also use CallCenterRecord™ to provide continuous recording for some users.
“From a reliability and scalability standpoint, the Cistera products are second to none. I have never had any performance issues with the servers. They just work,” said Gil Fernandez, IT technical support specialist for the City of Frisco. “Every time I have a new request for an application feature, I experience a ‘wow it does that too?’ response from the end user. Employees in our Code Enforcement Group were using hand held recorders to capture important information from phone calls. Now they can record an entire call with the touch of a button, tag it, and eliminate having to request the same information on subsequent calls.”
The next phase of Frisco’s communications plan will include deployment of Cistera’s LMRConnect™, an EAN component, for linking fire, police and emergency responder push-to-talk radios to the IP network. LMRConnect provides for direct communication between these personnel, regardless of frequency, eliminating the need for manual dispatcher intervention and improving efficiency and response times. Recording capabilities allow for radio communications to be preserved for response documentation and training purposes. Discussions are also underway to incorporate VirtualDirectory™ to provide a centralized directory with intelligent search capabilities across all departments that will enhance efficient communications and minimize delays due to miscommunication.
“It has been exciting for us to work with the city of Frisco, as our products were designed with the scalability to support just this type of long-range planning and state-of-the-art communication requirement,” said Derek Downs, Cistera’s CEO. “We look forward to growing right along with them, and continuing to provide the advanced capabilities that they will want and need in the future.”
About Cistera Networks, Inc.
Cistera Networks (OTCBB: CNWTE) is a leading provider of enterprise communications platforms and services. The company blends powerful application infrastructure with industry-specific business processes, to deliver the benefits of voice, video and data convergence to the user. Cistera’s industry-leading platform delivers the most reliable, scalable and secure application services for IP-based network environments. Its broad portfolio of application services enables users to improve customer service and satisfaction, increase productivity and collaboration, improve responsiveness to critical incidents and to provide a safer environment.
Based on open standards and a proven server technology foundation, the award-winning Cistera ConvergenceServer™ has a single unified administration which delivers the lowest total cost of ownership in the industry. It enables customers to create robust and scalable environments that are flexible enough to adapt to their changing needs by scaling up to support from fewer than one hundred to thousands of users, and scaling out to support multiple sites, making it ideal for a broad range of organizations. For more information, please see www.cistera.com.
This release may be deemed to contain forward-looking statements that are subject to the safe harbor provisions of the Private Litigation Reform Act of 1995. These forward-looking statements include, among other things, statements regarding future events and the future financial performance of Cistera Networks that involve risks and uncertainties. Readers are cautioned that these forward-looking statements are only predictions and may differ materially from actual future events or results. Readers are referred to the documents filed by Cistera Networks with the SEC, specifically the most recent reports on Form 10-K and 10-Q, each as it may be amended from time to time, which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements.
Contacts:
Kathy Lane, 760-771-2236
klane@cistera.com
