StarPound Technologies, the innovator in open-source solutions that streamline the way businesses electronically interact and communicate with customers, today announced that the latest release of StarPound CORE, its open-source software platform, is now available at www.starpound.net. StarPound applications empower enterprises of all sizes to automate skill-based business processes and centrally enable those processes via voice, web, video, messaging and email communications. The latest release includes additional functionality for enterprise contact centers and online marketplaces.
StarPound’s software builds on an enterprise’s existing infrastructure to unify data, processes and electronic customer interactions. “With this release, StarPound is meeting a universal market need for cost-effective ways to embed all types of communication into business processes,” said Scott Burkett, COO, StarPound. “The easiest way to truly align business and IT is to use technology to facilitate business processes. StarPound CORE gives you an open-source platform for turning your critical processes into scalable web and voice services. Our goal is for our open-source solution to reach every technology leader interested in moving beyond the expensive, disparate software and hardware that inevitably leads to time-intensive integrations. Unified communications with business process management (BPM) is now a click away for any business.”
At the center of the StarPound platform is a visual modeling tool and a sophisticated engine that powers information flow with the easiest interface possible. Converged and composite by design, StarPound software requires no complex middleware integration. Built on open source technologies, the software runs on inexpensive commodity hardware yet generates exceptionally high performance and reliability.
With StarPound, businesses, contact centers and online marketplaces streamline operations by creating and deploying composite web and voice applications; creating front-end web and voice applications for existing systems; receiving incoming calls, emails, faxes and web service requests and then initiating process workflow; routing incoming calls based on skills and permissions, and viewing screens of related data on a caller; initiating and managing outbound calls; and establishing chat, click to talk (or call back) with customers.
NexxLinx Chief Information Officer Rob Hornbuckle used the StarPound platform to virtualize multi-site operations. “We successfully converted off telephony switches by Aspect, Avaya, i3 and eOn. With StarPound, I can now manage more than 1,200 distributed call center agents in five call centers as if they were in one physical location,” said Hornbuckle, who will use functionality in the new software release to improve on existing business processes by virtually modeling them inside the StarPound platform and then deploying those processes within the StarPound cloud.
NexxLinx’s CEO Craig Mento added that, “StarPound brings the dream of service-oriented architecture to life. The platform allows us to integrate disparate systems together for web, voice, and data services with a drastically reduced total cost of ownership.”
With its latest release, StarPound continues to innovate with the open-source community, while generating revenue using software as a service model. “Every business has the potential to bridge the gap between process automation and human interaction,” said Burkett. “With this release, we’re injecting more positive, profitable and powerful changes into the business landscape - one user and one free download at a time.”
About StarPound Technologies
StarPound Technologies, Inc., (formerly M1 Global), is the application development company behind StarPound, an open-source, J2EE platform for developing Unified Communications applications that leverage network convergence, business process management and service-oriented architecture (SOA). StarPound provides an open-source solution running on commodity hardware with functionality that rivals proprietary offerings from giants in the communications industry. Additionally, StarPound integrates multi-channel customer relationship management (CRM), web-based collaboration, and unified desktop features for today's rich media interactions. Headquartered in Atlanta, StarPound is venture backed by Noro-Moseley Partners, Michael McChesney (co-founder, S1 Corporation) and Tripp Rackley (CEO, Firethorn, a Qualcomm Company).
For more information visit www.starpound.net.
Contacts:
Robert Shoe, 678-608-1290 x118
VP of
Business Development
rshoe@starpoundtech.com
