May 16, 2025, Harrisburg, PA: A recent leasing experience at Burkentine Properties has prompted a Pennsylvania resident to submit formal complaints to multiple consumer protection agencies, including the Federal Trade Commission (FTC) and the Pennsylvania Office of Attorney General.

Jose Gonzalez, a U.S. Navy veteran, and his co-tenant sought to transfer their lease from a three-bedroom to a four-bedroom unit at a Burkentine property in spring 2025. During the application process, they were informed about Burkentine’s “Deposit Alternative” program, which was promoted as a flexible deposit option for approved applicants.

According to documentation and communication shared with involved agencies, the applicants believed they had been approved for the program and subsequently signed a lease agreement under those conditions. However, weeks before their move-in date, they were informed of a change in their eligibility, which required full upfront payment of standard deposits and additional fees exceeding $5,400.

The leaseholders also reported discrepancies between advertised property features and their availability, including amenities such as a community pool and dog park, which were not yet operational during their tenancy. They stated that these amenities influenced their decision to lease at the property.

Due to the change in terms and the timing of the notice, the tenants chose to remain in their current unit, citing logistical and financial constraints.

Formal complaints have been filed with the FTC, the Housing Equality Center, and other relevant oversight bodies. At the time of this release, the matter is under review.

Contact Information:
Jose Gonzalez
 (717) 714-4763
 jg1657@messiah.ed