The episode highlights how organizations still relying on staff to take credit card numbers over the phone are unintentionally expanding PCI DSS scope, increasing audit complexity, and needlessly taking on additional, unnecessary liability.

(PRUnderground) October 14th, 2025

Datatel Communications Inc., a leader in IVR Payments and Secure Payment Technologies, has launched a new executive podcast aimed at helping C-level leaders reassess outdated payment practices that may be silently increasing their compliance and security exposure.

The new podcast, opens with a timely episode titled “Manual Phone Payments: The Risk Few Executives Are Talking About.” The episode highlights how organizations still relying on staff to take credit card numbers over the phone are unintentionally expanding PCI DSS scope, increasing audit complexity, and needlessly taking on additional, unnecessary liability.

“Phone payments have remained largely untouched in many digital transformation roadmaps,” said the Barnard Crespi, Datatel’s Co-CEO. “What used to be a convenience is now a risk. This series is about helping leadership teams realign operations with today’s compliance expectations.”

As a long-standing provider of secure phone payment solutions, Datatel is using this platform to foster deeper awareness among finance, operations, and compliance executives about where unseen risks persist and how automation and modernization can improve both security and efficiency.

Key themes in the first episode include:

• How human involvement in phone payments keeps organizations in PCI scope

• The real cost of manual call handling from training to liability

• Why modern IVR solutions have become a strategic risk-reduction tool

The podcast avoids vendor-centric language and instead offers a clear, factual lens on the growing pressure to modernize payment processes while maintaining compliance with evolving data security standards.

“Boards are asking better questions, and executives are expected to know where their risks are,” said the host. “This podcast gives them the context to answer with confidence.”

The first episode is now available to listen to here: https://www.datatel-systems.com/article/manual-phone-payments-the-risk-few-executives-are-talking-about/

For more information or to access Datatel’s latest thought leadership, visit:
https://www.datatel-systems.com/articles/ 

About Datatel Communications Inc

Working For Your Success!

At Datatel, we empower businesses to de-risk their payment processes, helping them focus on being more agile, profitable, secure and successful. By leveraging our cutting-edge payment software solutions and PCI-focused services Datatel helps businesses significantly reduce the inherent vulnerabilities of handling credit card data by ensuring efficient operations, meeting payment card industry security requirements, and enabling them to focus on growth and their customers.

As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, we are committed to safeguarding our customers payment ecosystems and advocating for payment security standards globally.

Twenty-seven years ago, we launched Datatel with the vision of delivering innovative interactive voice response and business process automation solutions to enterprises. As we evolved and grew, our focus homed in on secure payment software and secure phone payment solutions to help our clients achieve greater efficiencies and future proof their operations.

Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.

At Datatel, we believe that a society that shortchanges its youngest and most vulnerable members is one that forfeits its own future. With that in mind, Datatel is involved with our community, working as a team to provide those who are in need with the support that will help them overcome their challenges, resulting in a brighter future for all of us and for generations to come

Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation and security, we have arrived at a service delivery model that guarantees our customers’ satisfaction.

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Original Press Release.