STAMFORD, Conn., May 19, 2014 /PRNewswire/ -- Today, Gartner Inc. and 1to1 Media announced the winners of the 2014 Gartner and 1to1 Media CRM Excellence Awards.
Through this joint awards program, 1to1 Media and Gartner honor leading customer experience organizations and spotlight the standards of excellence among these organizations that have taken a customer-centric approach to improving their business performance. The winners were selected by a panel of judges that consisted of Gartner analysts and the 1to1 Media editorial staff.
The 12 winners across the five categories of the 2014 Gartner and 1to1 Media CRM Excellence Awards are:
Customer Analytics
Gold: Hilton Worldwide
Silver: DirecTV PanAmericana
Bronze: T-Mobile
Customer Service
Gold: SanDisk
Silver: City of Buffalo
Bronze: MedicAlert Foundation
Integrated Marketing
Gold: Syngenta Brasil
Silver: Banco Espirito Santo
Bronze: İşbank
Sales Force Effectiveness
Gold: HDFC Bank
Silver: Akbank
Innovation (Emerging Technologies)
Gold: Portugal Telecom
Now in its tenth year, the Gartner and 1to1 Media CRM Excellence Awards aim to establish a standard of excellence for customer-focused organizations and honor those companies that provide value to customers and shareholders by effectively bringing together strategy, technology, and execution to deliver ideal customer experiences.
"The 2014 winners demonstrate how, when organizations combine innovation and creativity with dedicated processes and enterprisewide commitment, they realize tangible results around their customer experience efforts," said Mila D'Antonio, editor-in-chief of 1to1 Media. "This year's winners truly showcase how having thoughtful, collaborative customer experience strategies pay off."
Penny Gillespie, research director of e-commerce at Gartner added: "The 2014 winners all shared the common goal of improving the lives of their customers and recognized the significance of looking at their organizations from their customers' perspective. As these winners demonstrate, nothing great is ever achieved without talking to the customer."
Gillespie and D'Antonio presented the awards during the afternoon General Session at the Gartner Customer 360 Summit in Orlando, FL. All of the winners will be featured on www.1to1media.com/CRMexcellence and on the Gartner Customer 360 Summit website.
The recognition of a Gartner and 1to1 Media CRM Excellence Award winner is not an endorsement by Gartner or 1to1 Media of any vendor, product, or service. More information on the Gartner and 1to1 Media CRM Excellence Awards is available at at http://www.1to1media.com/crmexcellence/ and on the Gartner Customer 360 Summit Web site at www.gartner.com/us/crm.
About Gartner Customer 360 Summit
The Gartner Customer 360 Summit is a comprehensive event offering the latest customer strategies and technologies, how those technologies affect your customer relationship initiatives, and what organizational and cultural changes must occur to meet your company's goals. Additional information is available at www.gartner.com/us/crm.
About Gartner
Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. Gartner delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is a valuable partner in more than 14,000 distinct organizations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA, and has 6,100 associates, including more than 1,460 research analysts and consultants, and clients in 85 countries. For more information, visit www.gartner.com.
About 1to1 Media
1to1® Media is THE online destination for customer strategy resources to help organizations optimize their customer experience and realize the greatest value from their customers. 1to1 Media provides resources including in-depth articles, infographics, blogs, webinars, and whitepapers that help senior executives to drive change and make customer-based initiatives the centerpiece of their strategies. 1to1 Media's Weekly Digest delivers best practices, trends, and articles that highlight customer-focused initiatives to drive bottom-line impact. 1to1 Media's annual awards programs, The Gartner & 1to1 Media CRM Excellence Awards and the 1to1 Media Customer Champions, highlight excellence among organizations and individuals that take a customer-centric approach to improving their business. Backed by Peppers & Rogers Group, a global leader in customer strategy and relationship marketing, 1to1 Media combines thought leadership, field experience, and editorial expertise to deliver actionable content to its audience of more than 130,000 decision-makers.
SOURCE 1to1 Media
