ST. LOUIS, Nov. 4, 2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience solutions, today announced that OJSC VimpelCom (Beeline TM), one of the largest communication operators in Russia, has selected Amdocs Customer Management to improve agent efficiency at its call centers, boost call center revenues, and increase customer satisfaction and retention rates.
Delivered under a five-year development, maintenance and support contract, the Amdocs solution will unify 26 third-party applications under a single customer relationship management (CRM) application, giving agents a single view of customer information across multiple lines of business. The solution, part of the Amdocs CES suite, provides call center agents with a context-sensitive, guided interaction flow and quick actions to increase first call resolution rates and decrease average call handling times, as well as guided sales scripts to increase revenues through new service and bundle sales.
"Agents are the front line of customer communication and need to be knowledgeable about the products and services they sell, and also find their way through the many different applications and processes," said Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs. "Amdocs' smart guidance capabilities deliver context-sensitive advice during the call and a streamlined, process-driven user interface to guide the agent through the interaction to allow them to provide the best possible customer experience, no matter how complex the inquiry."
Supporting Resources
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About Amdocs
For more than 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control and optimization product portfolio with value-driven professional services and managed services operations. With revenue of $3.3 billion in fiscal 2013, Amdocs and its more than 22,000 employees serve customers in over 80 countries.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2013 filed on December 09, 2013 and our quarterly 6-K forms furnished on February 11, May 15 and August 18, 2014.
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SOURCE Amdocs
