Water Pik, Inc., a leading developer, manufacturer and marketer of
innovative personal healthcare products, will replace certain SinuSense™
Water Pulsator nasal irrigation devices it manufactured between May,
2010 and July, 2011. This program is being offered in response to
consumer complaints that water being used in the Pulsator seeped into
the battery compartment leading to battery corrosion, possible reservoir
contamination and the need to prematurely replace batteries.
Water Pik has reviewed the complaints, tested the devices and confirmed
that in some of the subject devices water can get into the battery
compartment. Water Pik will replace SinuSense™ Water Pulsator devices
manufactured between May, 2010 and July, 2011 that experience water
intrusion into the battery compartment. If the device is used with
batteries other than the alkaline type (as supplied with the unit) and
if the battery compartment cap is opened or improperly installed, then
saline may come into contact with the battery compartment. This may
result in the possible accidental spilling of contaminated water into
the device reservoir.
Products manufactured after July, 2011 are not affected by this notice.
Consumers can identify the manufacturing date of their unit by the
presence of a fill door (image available) on the side of the reservoir.
If your unit has the side door, it need not be replaced.
If your unit experiences water intrusion into the battery compartment,
call 800-525-2774, or send your mailing address to Water Pik, Inc., 1730
East Prospect Road, Fort Collins, CO 80553.
CAUTION: If there are signs of fluid leakage in either the battery
compartment or into the reservoir, do not use the unit.