Free Digital Event Unites Industry Leaders from Banking, Telecom, and Technology to Share Real-World AI Success Stories and Strategies

Aivo, an Engageware company that delivers AI-powered customer experience solutions to enterprises in highly regulated industries around the world, today announced the AI in CX Summit 2025, a free digital event taking place on October 16, 2025, from 9:00 - 11:30 AM CDT. Presented in partnership with IMT and the Global CX Forum, the summit will bring together top executives from leading brands in banking, telecommunications, and customer engagement to share proven strategies, case studies, and the latest innovations transforming customer experience with AI agents.

Why Attend AI in CX Summit 2025?

• Join a free, digital-first event bringing together CX executive leaders and innovators shaping the future of customer engagement with AI
• Real ROI: Learn how enterprises in highly regulated sectors are driving measurable business value with trusted conversational AI and autonomous service
• Proven Strategies: Gain exclusive insights into real-world customer acquisition and service strategies with AI Agents including messaging channels like WhatsApp

With speakers from Banco Comafi, América Móvil, Banorte, Banco Columbia, IMT, and Aivo, a Meta Business Partner, the event will showcase how enterprises are leveraging AI agents, autonomous service, and digital messaging to deliver measurable business impact and improved customer journeys.

“AI has moved from pilots to business-critical — powering how enterprises engage customers, resolve issues, acquire new accounts, and build loyalty,” said Rich Bossbaly, Chief Revenue Officer at Engageware. “Yet for many organizations operating in regulated environments, too many initiatives stall during evaluation or after a proof of concept — blocked by fragmented data, unclear ownership, and weak measurement. At AI in CX Summit 2025, leaders will show how they’re moving from chat to resolution and from interest to sale, orchestrating WhatsApp and other channels, and putting in place the governance, integration, and ROI discipline to scale successfully.”

The half-day event will feature a keynote on leading AI transformation, a banking-focused panel on conversational AI, an executive roundtable on AI + CX orchestration, and a fireside chat exploring the next frontier: autonomous CX. Attendees will gain practical insights, blueprints for implementation, and firsthand perspectives from global leaders who are redefining CX strategies in regulated, high-demand industries.

Registration is free and available now at: https://www.aivo.co/ai-summit-2025

About Engageware

Engageware is a leading provider of AI-powered customer engagement solutions, helping organizations resolve customer needs on the first interaction and build lasting relationships in critical moments. Anchored by three integrated enterprise-grade solution offerings — appointment scheduling, knowledge management, and AI Agents — Engageware’s platform combines conversational and generative AI to automate routine inquiries, deliver instant knowledge, streamline scheduling, and seamlessly connect customers with the right human resources when needed. In 2023, Engageware acquired Aivo, a conversational AI pioneer, strengthening Engageware’s digital engagement capabilities and expanding Engageware’s global presence. Trusted by more than 600 customers, enterprises across banking, financial services, telecom, retail, healthcare, and education, Engageware orchestrates intelligent customer journeys that reduce friction, improve operational efficiency, and enhance customer satisfaction. Headquartered in Tewksbury, Massachusetts, with operations throughout Latin America, Engageware serves customers worldwide. Engageware is a portfolio company of Clearhaven Partners, a Boston-based private equity firm focused exclusively on investments in software and technology businesses. Visit https://engageware.com to learn more.

View source version on businesswire.com: https://www.businesswire.com/news/home/20251009833765/en/

The AI in CX Summit 2025 is a free digital event for leaders in the banking, telecom, and technology industries.