Conduent, a vendor for Priority Health, experienced a cybersecurity incident on January 13, 2025. Priority Health was informed on April 21, 2025. The delay in notification resulted primarily from the extensive and complex data sets that Conduent needed to analyze, followed by the validation and additional requirements necessary once the information was provided to Priority Health.

The incident occurred in the systems of Conduent, a third-party vendor that performs post-payment identification and recovery of credit balances/overpayments—primarily at hospitals and renal dialysis facilities. This was not a breach of Priority Health systems; Priority Health did not experience any compromise of the data stored or managed directly by Priority Health.

The investigation was conducted by Conduent and data exposure varied by client. Conduent has reported that affected data may include things like: member name, Social Security number, medical information or insurance-related details.

Conduent has established a call center. Members with questions should call (888) 406-8902 (toll-free), Monday‒Friday, from 9 a.m. - 6:30 p.m. Eastern Time.

About Priority Health

Our members are at the heart of everything we do. With 40 years in business, Priority Health is the second-largest health plan in Michigan and the third-largest provider-sponsored health plan in the nation, offering an extensive portfolio of health benefits options for employer groups and individuals, including Medicare and Medicaid plans. Serving 1.4 million members in Michigan, Indiana, Ohio and Wisconsin, Priority Health offers a broad network of primary care physicians and continues to be recognized as a leader for quality, customer service, transparency and product innovation. Learn more about affordable, quality health coverage options from Priority Health. Visit the Priority Health newsroom for the latest news.

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