The new beta lets enterprises connect customer chatbots, agent-assist tools, and voice agents to the same version-controlled procedures their teams already trust, so AI actions remain aligned with approved business procedures while improving consistency, visibility and compliance.

SAINT JOHN, NB / ACCESS Newswire / July 8, 2026 / Procedureflow, the Human + AI knowledge infrastructure company for trusted guided execution, today announced the beta launch of its Agentic API. The API gives enterprise AI agents, including chatbots, voice assistants, and automation platforms, step-by-step access to the same structured, version-controlled processes that Procedureflow's human-facing customers already use, so every action an AI agent takes is governed by an approved process rather than open-ended reasoning. The launch addresses one of the biggest barriers to putting AI in front of real customers: the inability to guarantee that an AI agent will stay inside the lines of company policy.

The Problem: AI Ambition Has Outpaced AI Trust

Enterprises across financial services, insurance, healthcare, and government are eager to deploy AI agents for customer service and back-office work, but most AI initiatives still lean on unstructured documents and manual oversight to keep those agents in line. That gap creates real risk: hallucinated answers, inconsistent guidance across channels, and AI actions that fall outside approved policy, often with little to no visibility into what the AI said or did. Most AI tools today give agents content to reference. Very few give them an actual process to follow.

The Solution: Governed Process Paths for AI Agents

Procedureflow's Agentic API closes that gap by giving AI agents the same structured, continuously updated knowledge base that human teams already use and trust. Instead of asking an AI system to reason its way through unstructured content, the API lets agents navigate defined, step-by-step workflows, governed by the same approvals, guardrails, and audit trail that already apply to Procedureflow's human agents.

Procedureflow Agentic API enables these key capabilities:

• Structured process layer: AI agents follow defined, approved steps instead of improvising from unstructured content.

• Business-managed, IT-enabled: Business experts keep AI guidance current by updating workflows themselves, without relying on developers for day-to-day process changes

• Governance and auditability: Every action an AI agent takes is governed by approved procedures and fully traceable for compliance and oversight.

• One process for people and AI: Maintain a single source of truth that both human and AI agents follow, reducing the cost and effort of keeping procedures up to date.

"Enterprises don't have an AI ambition problem, they have an AI trust problem. Our Agentic API lets organizations put their AI agents on the same approved, governed paths their best people already follow. That's how AI moves from pilot to production."
- Daniella DeGrace, CEO of Procedureflow

Details and Availability

The Agentic API is currently released in Beta. Procedureflow works directly with each participating enterprise to scope real use cases, enable the Agentic API in their environment, and validate results before expanding its use more broadly across the organization. The beta is designed for regulated, operations-heavy organizations, including financial services, insurance, healthcare, and government, with a concrete AI agent use case ready to test. General availability is targeted for later in 2026.

Enterprises interested in learning more about the Agentic API Beta can contact the Procedureflow sales team for more information.

About Procedureflow

Founded in 2015 and headquartered in Saint John, New Brunswick, Procedureflow is the Human + AI knowledge infrastructure company for guided execution. The company turns complex operating procedures into structured, visual workflows that humans and AI agents follow in real time, enabling businesses to execute processes accurately, consistently, and at scale across regulated industries including government, utilities, finance, insurance, and retail. For more information, visit procedureflow.com.

Media Contact

Sarah Jeanneault · VP, Marketing ·
sarah.jeanneault@procedureflow.com

SOURCE: Procedureflow