About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Open Network Exchange Wins Prestigious Award for Groundbreaking Customer Experience Artificial Intelligence





Award recognizes ONE's innovative use of AI to streamline payments and elevate customer experience across global operations

SCOTTSDALE, AZ, June 20, 2025 /24-7PressRelease/ -- Open Network Exchange (ONE), a global leader in travel and loyalty solutions, has been honored with the 2025 NICE CX Excellence Award for its transformative use of AI-powered automation to revolutionize customer experience and payment processing. This award recognizes ONE's strategic deployment of NICE's CXone Mpower platform, which resulted in over 250% increase in agentless payment transactions and is projected to surpass $65 million in secure autonomous payments by the end of 2025.

To reduce costs and reliance on live agents for payment-related calls, ONE partnered with NICE to implement an advanced suite of tools including conversational IVR, natural language understanding (NLU), omnichannel routing, and real-time analytics. These innovations significantly reduced support call volume—by nearly 10% and cut live-agent opt-in rates from 60% to below 8%.

"Reducing payment-related call volume by 10% while doubling autonomous transactions has aided in our continuous business transformation," said Ryan Romero, Senior Vice President of Global Technology Strategy & Innovation at ONE. "With NICE, we're not just automating our services—we're redefining the customer experience."

By analyzing real customer speech patterns and leveraging predictive AI, ONE has built a conversational self-service environment that reflects how users naturally speak and behave, creating a smoother, more human-like interaction. The company is now focused on evolving to the next phase of customer engagement and hyper-personalized service experiences through CXone Mpower Copilot.

"We're proud of this incredible milestone," notes Lani Kane-Hanan, Chief Executive Officer at ONE. "It reflects our strong commitment to innovation, operational efficiency, and delivering premium, technology-driven customer service at scale. Looking ahead, ONE is exploring next-generation AI tools to deliver predictive, personalized service experiences that anticipate customer needs in real time."

About Open Network Exchange
Open Network Exchange empowers global brands with cutting-edge sales and marketing programs in the travel and loyalty industry, supported by a worldwide network of partners and advanced technology platforms. Headquartered in Scottsdale, AZ, ONE operates contact centers in London, Portugal, Cancun, and Manila, supporting over 2,300 agents globally. To learn more about ONE, please visit www.onecompany.com

About NICE
NICE (Nasdaq: NICE) is the world's leading cloud-native customer experience platform, serving over 25,000 organizations in more than 150 countries. Through AI-powered self-service and agent-assisted solutions, NICE helps companies create extraordinary experiences that drive business success.

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