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Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Informing Gas Utility Business Customers of Renewable Natural Gas Increases Satisfaction, J.D. Power Finds

By: via Business Wire

New Jersey Natural Gas, Columbia Gas of Ohio, DTE Energy, TECO Peoples Gas and Southwest Gas Rank Highest in Respective Regions

Renewable natural gas has become a hot topic and gas utility business customers like to hear about it, according to the J.D. Power 2021 U.S. Gas Utility Business Customer Satisfaction Study,SM released today. This year, the study is redesigned to include questions on renewable energy and is a topic that clearly drives satisfaction. Specifically, when customers receive a communication from their gas utility, they have an overall satisfaction score of 877 (on a 1,000-point scale), while those who do not receive any communication have a score of 794.

“We found that only 9% of gas business customers are aware of communications from their utility around renewable natural gas,” said Mark Spalinger, director of utilities intelligence at J.D. Power. “With such a low recall of this communication topic and its higher satisfaction if recalled, it is clear that this is an area that utilities must focus on to increase satisfaction.”

Study Rankings

The industry results for the 2021 study are reported across four U.S. geographic regions: East, Midwest, South and West. The following utilities rank highest in customer satisfaction in their respective region:

  • East: New Jersey Natural Gas
  • Midwest: Columbia Gas of Ohio & DTE Energy (in a tie)
  • South: TECO Peoples Gas (for a third consecutive year)
  • West: Southwest Gas (for a second consecutive year)

See the rank charts for each region at http://www.jdpower.com/pr-id/2021137.

Now in its 17th year, the Gas Utility Business Customer Satisfaction Study measures business customer satisfaction with gas utility companies in four regions: East, Midwest, South and West. Each of the 59 brands included in the study serve more than 25,000 business customers, representing more than 4.4 million business customers in total. Overall satisfaction is measured by examining six factors (listed in order of importance): safety and reliability (22%); billing and payment (17%); corporate citizenship (17%); price (16%); communications (14%); and customer contact (14%).

The study is based on responses from more than 8,980 online interviews of business customers in decision-making roles related to their utility company. The study was fielded in two waves: January through April 2021 and May through September 2021.

For more information about the Gas Utility Business Customer Satisfaction Study, visit https://www.jdpower.com/business/utilities/gas-utility-business-customer-satisfaction-study

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power is headquartered in Troy, Mich., and has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.

About J.D. Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info

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