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Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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NICE Hosts CXi Week, Sharing the Top Trends and Must-Haves for Next-Gen Digital-First Customer Experience in 2022

By: via Business Wire

The three-day virtual conference will feature leading industry analysts, CX futurists, and key NICE experts on strategies that are exceeding the boundaries of the contact center

NICE (Nasdaq: NICE) today announced Digital CXi Week 2021, a virtual conference exploring the future of customer experience interactions (CXi) and its role in reshaping all interactions in and beyond the modern contact center. The event takes place November 2-4, with guest presentations by leading analysts from Forrester and Aberdeen, globally recognized author and CX futurist Blake Morgan, and NICE CXi specialists. To register for any or all the Digital CXi Week sessions, click here

The sessions will focus on a variety of topics around the evolving concept of digital-first CX, including how it requires businesses to rethink traditional notions of customer service and the contact center.

“Extraordinary CX is no longer just a competitive edge — it’s a necessity for your business’ survival,” said Paul Jarman, NICE CXone CEO. “Likewise, the contact center is no longer an isolated touchpoint. It is becoming the hub of an all-encompassing, next-gen customer experience that extends well beyond the contact center. To help build a digital-first CX strategy for 2022 that embraces this change, we are pleased to present CXi Week, where diverse CX experts will share their valuable insights into delivering seamless, AI-infused journeys that span self-service and agent assisted interactions to fuel increased customer satisfaction and brand loyalty.”

Day one of the online event will provide an overview of how customer expectations and interactions have shifted to demand a digital-first customer journey strategy. Highlights will include a deep dive into the need to fuse digital self-service with well-prepared agents to deliver the future of CXi, as well as the top five CX trends that will define 2022. Guest speaker Max Ball, Principal Analyst at Forrester, will explore the technology, workforce, and business priorities for experience leaders as they plan for 2022.

On day two, Omer Minkara, VP and Principal Analyst at Aberdeen, will present research into how smart self-service and digital improves CSAT and lowers costs. Minkara will share Aberdeen’s metrics and analysis regarding the impact of smarter self-service on leading contact centers — along with the continuing struggle to keep the self-service experience in line with customer expectations. The webinar will also include some best practices among leading companies that help drive innovation and transform self-service experiences.

The closing session will analyze how AI and automation can be critical elements in meeting customer expectations for proactive, anticipatory support. CX futurist Blake Morgan will describe how understanding customers, anticipating their needs, and personalizing support are becoming basic elements for customers evaluating their experiences. In addition, CXi experts from NICE will discuss the tools and technologies necessary for empowering agents to deliver instant results and satisfaction.

To register for any or all the Digital CXi Week sessions, click here.

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current beliefs, expectations, and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

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