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About Cabling Installation & Maintenance:

Bringing practical business and technical intelligence to today's structured cabling professionals.

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on:

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Gas Utility Residential Satisfaction at All-Time High but Decline Looms, J.D. Power Finds

End of Billing Forgiveness, Natural Gas Price Hikes Set Stage for Lower Satisfaction

As customer satisfaction with gas utilities reaches an all-time high in 2021, rising natural gas prices and a shift away from billing forgiveness may affect future satisfaction levels, according to the J.D. Power 2021 Gas Utility Residential Customer Satisfaction Study,SM released today.

“Residential gas utility providers did a phenomenal job of keeping customers satisfied through the pandemic with increased communication, billing forgiveness programs and conservation tips,” said Mark Spalinger, director of utilities intelligence at J.D. Power. “Looking forward to these next 12 months with natural gas prices and customer usage increasing, utilities must continue to help customers manage their monthly usage and provide clear information regarding billing to avoid satisfaction declines.”

Study Results

  • East Large Segment: New Jersey Natural Gas (for a seventh consecutive year)
  • East Midsize Segment: Elizabethtown Gas (for a seventh consecutive year)
  • Midwest Large Segment: DTE Energy (for a second consecutive year)
  • Midwest Midsize Segment: WPS
  • South Large Segment: Texas Gas Service
  • South Midsize Segment: TECO Peoples Gas (for a ninth consecutive year)
  • West Large Segment: Southwest Gas (for a second consecutive year)
  • West Midsize Segment: Intermountain Gas Company (for a second consecutive year)

See the rank charts for each region at http://www.jdpower.com/pr-id/2020167.

The 2021 Gas Utility Residential Customer Satisfaction Study is based on responses from 60,096 online interviews conducted from January 2021 through October 2021 among residential customers of the 85 largest gas utility brands across the United States, which represent more than 62.9 million households.

For more information about the Gas Utility Residential Customer Satisfaction Study, visit https://www.jdpower.com/business/resource/us-gas-utility-residential-customer-satisfaction-study.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world’s leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.

About J.D. Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info

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