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Bringing practical business and technical intelligence to today's structured cabling professionals.

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on:

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Five9 Named a Leader in the Aragon Research Globe™ for Conversational AI

Five9 achieved high strength ratings for strategy, performance, and reach.

Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced that it has been positioned as a Leader in the first Aragon Research Globe for Conversational AI. The report notes strengths for Five9, including its focus on self-service, seamless handoff between bots and live agents, and App Marketplace for integrations and channels.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20210729005161/en/

The Aragon Research Globe for Conversational AI (Graphic: Aragon Research)

The Aragon Research Globe for Conversational AI (Graphic: Aragon Research)

Aragon Research analysts evaluated 22 conversational AI providers based on three dimensions: strategy, performance, and reach. The report notes that providers positioned as Leaders have comprehensive strategies that align with industry direction and market demand, and effectively perform against those strategies.

Five9 is focusing on AI as one of its key innovation strategies. With the acquisition of conversational AI provider Inference Solutions in October 2020, Five9 has a native intelligent virtual agent (IVA) offering that can handle routine service conversations and tasks independent of live agents. Five9 IVA can also pass an interaction to a live agent and assist the agent with transcription, and access to knowledge bases.

Additionally, Five9 now provides access to conversational AI technology by IBM, Google, Amazon, and other leading vendors via its low-code IVA development platform, Five9 Inference Studio. It can also deliver conversational AI capabilities to enterprises that have a separate contact center platform.

“Low-code and no-code platforms have enabled business users to build, update, and test chat and voice bots on their own, providing them the flexibility to change their solutions virtually on demand,” said Jim Lundy, Founder, CEO and Lead Analyst at Aragon Research. “For businesses looking to deploy solutions in their existing contact centers, providers offering seamless contact center integration, such as Five9, are a good fit.”

Aragon Research also recently positioned Five9 as a Leader in its 2021 Aragon Research Globe for Intelligent Cloud Contact Centers (ICC), noting as strengths its cloud offering, inbound and outbound focus, and omnichannel features, among others. In addition to Salesforce integration, Five9 provides CRM integrations with Microsoft, Oracle, Zendesk, Kustomer, and ServiceNow. It also offers UC integrations with providers such as Zoom, Microsoft Teams, Mitel, and Nextiva. The company’s white glove implementation service continues to help it win new and retain existing customers, and its large ecosystem of partners continues to grow.

“We are honored to be identified as a Leader in Aragon’s first Research Globe for Conversational AI,” said Callan Schebella, EVP of Product Management at Five9. “We believe this positioning underscores our focus on delivering the industry’s most modern cloud portfolio for contact center automation, as we continue innovating our conversational self-service and live agent support for organizations seeking to reimagine their customer experience.”

To read a reprint of selected content from the Aragon Research Globe™ for Conversational AI Centers, click here.

Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them "AS IS," without warranty of any kind.

About Five9

Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty.

For more information, visit www.five9.com.

Engage with us @Five9, LinkedIn, Facebook, Blog, That’s Genius Podcast.

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