The Office of Public Works in Ireland Enhances Digital and Technology Strategy with 8x8 XCaaS

July 29, 2021 at 08:55 AM EDT

8x8 XCaaS Continues to Demonstrate Strong Momentum Helping Ireland and the UK Public Sector Organisations Improve Employee and Customer Engagement

8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced that the Office of Public Works (OPW) in Ireland has implemented 8x8 XCaaS (Experience Communications as a Service), an integrated contact centre, voice, video meetings, and chat solution, to enable its digital and technology strategy.

One of Ireland’s oldest government agencies, responsible for property management, heritage services, and flood risk management, OPW was challenged by disparate legacy telephony systems that could not meet the needs of its increasingly hybrid workforce. With more than 2,500 staff members – including contingent, seasonal workers – located at 140 sites across the Republic of Ireland, OPW needed a modern cloud communications platform that was cost-effective and reliable, providing the organisation the agility to allow staff to communicate and collaborate with customers, and each other, from anywhere, and on any device.

With 8x8 XCaaS, OPW is able to improve manageability and reliability, ensure organisational resilience, and enable an operate-from-anywhere workforce. 8x8 XCaaS is built on the 8x8 Experience Communications Platform, a reliable, secure, and compliant cloud platform that offers the highest levels of reliability with the industry’s only financially-backed, platform-wide 99.99 percent SLA across an integrated Contact Centre as a Service (CCaaS) and Unified Communications as a Service (UCaaS) solution.

Working with 8x8, OPW smoothly transitioned staff and communications capabilities to their new headquarters in Dublin, and across all of their sites, without losing connection with colleagues, partners and customers. OPW’s commitment to being client focused, ensuring timely delivery of services, and providing value for money was made possible with 8x8’s integrated communications, collaboration, and customer engagement product.

The OPW deployment of 8x8 XCaaS further demonstrates 8x8’s continued growth within the Public Sector in Ireland and the UK:

The number of UK public sector customers has nearly doubled year-over-year, ending March 31, 2021.
8x8 XCaaS is now deployed by more than a third of London’s boroughs.
More than 20 NHS Trusts have deployed 8x8 XCaaS in the last 12 months.
Additional public sector organisations who recently signed and deployed 8x8 XCaaS include:
- Black Country Healthcare NHS Foundation Trust provides mental health, learning disability, and community healthcare services for four metropolitan boroughs. This UK public sector organization selected the 8x8 XCaaS solution to enhance the patient support and communication capabilities for more than 3,000 employees.
- Sefton Council is the local authority providing essential community services for more than 270,000 residents in the Liverpool City Region. Following their original deployment of 8x8 CCaaS in 2020, the Council is now deploying services that include UCaaS and 8x8 Secure Pay for the full XCaaS solution, which allows Council employees to work freely from any location.
- NHS Public Health Scotland, which provides support to the 14 regional NHS Health Boards, further expanded 8x8's integrated CCaaS and UCaaS product to now support over 3,500 employees. Their communications needs were critical to managing vaccination helplines and booking services for Scotland's COVID-19 response and 8x8 rapidly moved them to the cloud.

Liam Stewart, Head of ICT at Office of Public Works, said: “To continue effectively delivering services to our customers, we needed a different approach to enabling communications across our very distributed environment - one that provided collaboration and customer engagement tools, while also being easier to administer and maintain. 8x8 provided us with exactly the solution we needed, including the capabilities to work remotely, on any device, and support both employee and customer communications - all easily administered from one, central console. We have a long track record providing valuable services in Ireland since 1831, however, with 8x8, we no longer have to rely on legacy systems and can move forward as an innovative and future-focused organisation.”

“The need to transition from outdated technology in an effort to transform organisational performance and functionality is not new within the public sector, but it has never been more critical to meet new work requirements,” said Jamie Snaddon, Managing Director, EMEA at 8x8, Inc. “OPW’s focus on customer engagement and providing exceptional services is the perfect use case for an integrated cloud communications and collaboration solution. With 8x8, OPW employees can work confidently knowing they are staying productive and connected with colleagues and customers.”

About 8x8, Inc.

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of contact center, voice communications, video, chat and API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.

8x8® and 8x8 X Series™ are trademarks of 8x8, Inc.

Caution Concerning Forward-Looking Statements

This press release contains forward-looking statements. Readers are cautioned that such forward-looking statements involve risks and uncertainties that could cause actual events or our actual results to differ materially from those expressed in any such forward-looking statements. Readers are directed to 8x8’s periodic and other reports filed with the Securities and Exchange Commission (SEC) for a description of such risks and uncertainties. 8x8 undertakes no obligation to update any forward-looking statements.

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