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About Cabling Installation & Maintenance:

Bringing practical business and technical intelligence to today's structured cabling professionals.

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on:

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Five9 Wins Best Application of AI Award at Enterprise Connect

Five9 Inference Studio 7, the low-code / no-code platform for developing Intelligent Virtual Agents (IVAs), has been recognized with a 2021 Best of Enterprise Connect Award.

Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, announced today that it has received a 2021 Best of Enterprise Connect Award for Best Application of Artificial Intelligence (AI). The company was recognized for Five9 Inference Studio 7, the low code/no code development platform that makes it easier to build and manage intelligent virtual agents (IVAs) for the contact center and beyond.

The Best of Enterprise Connect Awards Program recognizes excellence and innovation in the enterprise communications and collaboration industry. Judges vetted more than 30 entries with a focus on factors including technology advancement, innovation, and business impact, and winners were announced during the virtual Enterprise Connect event on Sept. 28.

Five9 Inference Studio enables companies to build conversational experiences by harnessing and extending the power of the most advanced AI technologies, including Google, Amazon, IBM Watson, and more. Its Task Library offers many pre-built IVA application templates that organizations can use as blueprints for their own customized IVA deployments.

With the Studio 7 release in July, Five9 completely redesigned and rearchitected the platform to make it both more powerful and practical, with optimized performance for enterprise-grade deployments. The platform is tightly integrated with the Five9 Intelligent Cloud Contact Center, allowing the seamless transfer of context between IVAs and live agents in omni-channel use cases.

“Through shared components and workflows, Studio enables live agents and a digital workforce of IVAs to work as a team and play to each other’s strengths,” said Callan Schebella, EVP of Product Management at Five9. “We are proud to receive this recognition from Enterprise Connect, as it reflects our focus on providing the industry’s most modern cloud portfolio for AI and automation in the contact center.”

For more information, click here.

Registered Enterprise Connect attendees can engage with Five9 at the event by visiting our virtual booth. Or follow us on Twitter @Five9

About Five9

Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty.

For more information, visit www.five9.com.

Engage with us: Twitter, LinkedIn, Facebook, Blog, Dare to Reimagine podcast.

About Enterprise Connect

For more than 30 years, Enterprise Connect has been the leading conference and exhibition for enterprise communications and collaboration in North America. Enterprise Connect brings corporate IT decision makers together with the industry's vendors, analysts and consultants to focus on the issues central to enterprise communications. Enterprise Connect owns and produces No Jitter, (nojitter.com), providing daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter, research surveys and a Webinar Series. For more information, visit enterpriseconnect.com/orlando. Enterprise Connect is brought to you by Informa Tech.

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