About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Guest Satisfaction Declines Among Hotels Operated by Largest Third-Party Management Companies, J.D. Power Finds

Atrium Hospitality Ranks Highest in Guest Satisfaction

Throughout the pandemic, hotel operators reduced staff and services as they adjusted to reduced demand. Guests often reacted negatively to these changes as evidenced by lower stay satisfaction in branded hotels operated by the top third-party management companies, according to the J.D. Power 2021 North America Third-Party Hotel Management Guest Satisfaction Benchmark,℠ released today. Driving the decline in guest satisfaction are food and beverage and staff service.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20210908005448/en/

J.D. Power 2021 North America Third-Party Hotel Management Guest Satisfaction Benchmark (Graphic: Business Wire)

J.D. Power 2021 North America Third-Party Hotel Management Guest Satisfaction Benchmark (Graphic: Business Wire)

“As hotel demand increases, guests are expressing not just a desire, but an expectation of a return to brand standards,” said Andrea Stokes, hospitality practice lead at J.D. Power. “In the presence of lingering state and local restrictions and labor shortages, that can be a challenge for management companies. As we emerge from the worst of the pandemic, third-party operators have an opportunity to incorporate guest feedback into policies and training to ensure that staff can manage through these challenges without sacrificing guest service.”

The benchmark, which evaluates guest satisfaction with branded hotels that are operated by the largest third-party management companies, finds that guest satisfaction remains stable for amenities such as Wi-Fi, pools and fitness centers. Perceptions of value for money also are unchanged compared with the pre-pandemic benchmark released in 2020.

The 2021 benchmark consists of six factors (in alphabetical order): arrival/departure; cost and fees; food and beverage; guest room; hotel facilities; and services and amenities. The benchmark includes third-party operators with more than 14,000 rooms under management and is based on 3,085 guest responses for branded hotel stays from May 2020 through June 2021.

Benchmark Ranking

Atrium Hospitality ranks highest in overall customer satisfaction, with a score of 863 (on a 1,000-point scale). Atrium performs particularly well in the factors for food and beverage; services and amenities; hotel facilities; and cost and fees. White Lodging (858) ranks second and Crestline Hotels & Resorts (855) ranks third.

For more information about the North America Third-Party Hotel Management Guest Satisfaction Benchmark, visit https://www.jdpower.com/business/travel-and-hospitality/third-party-hotel-management-guest-satisfaction-benchmark.

To view the online press release, please visit http://www.jdpower.com/pr-id/2021108.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.

About J.D. Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info

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