About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

Contact Cabling Installation & Maintenance

Editorial

Patrick McLaughlin

Serena Aburahma

Advertising and Sponsorship Sales

Peter Fretty - Vice President, Market Leader

Tim Carli - Business Development Manager

Brayden Hudspeth - Sales Development Representative

Subscriptions and Memberships

Subscribe to our newsletters and manage your subscriptions

Feedback/Problems

Send a message to our general in-box

 

Sweetwater Sound Tunes into Personalized Customer Experience with 8x8 Cloud Communications

A Leading eCommerce Provider of Professional Audio Gear and Musical Instruments Chooses 8x8 for Enhanced Call Quality and Reliability

8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced Sweetwater Sound, the world's leading music technology and instrument retailer, has deployed the 8x8 Work cloud communications solution to help employees communicate, collaborate, and provide exceptional customer experiences for Sweetwater Sound’s customers.

Sweetwater Sound, the largest online retailer of musical instruments and professional audio equipment with more than $1.5 billion in revenue, needed a reliable communications solution for their 2,300 employees to better service over 1.6 million customers. The company was struggling with their on-premises communications system due to reliability and stability issues as well as the lack of product enhancements. The online retailer knew they needed a cloud-based, resilient solution capable of handling enormous spikes in call activity during busy shopping seasons, while also delivering exceptional call quality to understand and better assist their customers.

Sweetwater Sound chose 8x8 Work, which includes enterprise voice, video meetings, and team chat capabilities, in a single desktop, mobile, or web experience. As a result, Sweetwater Sound is now able to ensure business resilience, coupled with high call quality, while creating highly personalized buying experiences for its customers. Additionally, Sweetwater Sound employees are able to communicate and collaborate with colleagues and engage with customers from anywhere, and on any device.

“Providing our customers with memorable, personalized experiences is something we pride ourselves on – regardless of whether that customer is standing in our store, or buying online from their home,” said Jason Johnson, Chief Information Officer at Sweetwater Sound. “8x8 provides us with the reliability and quality we need in a cloud communications solution, allowing us to continue focusing on our customers. As a retailer of professional audio equipment, call quality is a must and will be a complete game-changer for us during busy periods, allowing us to service our customers like never before.”

“Sweetwater Sound now has a reliable, resilient solution capable of handling every spike in activity with consistent, crystal clear call quality,” said Hunter Middleton, Chief Product Officer at 8x8, Inc. “Sweetwater Sounds’ appreciation for our call quality is high praise given their expertise in sound and music, and demonstrates our dedication to being a Product first company and continually delivering on our customers’ needs and surpassing expectations.”

8x8 Work is part of 8x8 XCaaS™ (eXperience Communications as a Service™), offering integrated cloud contact center, voice, team chat, video meetings, and SMS capabilities in a single-vendor solution. 8x8 XCaaS is built on the resilient, secure, and compliant 8x8 eXperience Communications Platform™, which offers the highest levels of reliability with the industry’s only financially backed, platform-wide 99.999 percent uptime SLA across an integrated cloud UCaaS and CCaaS solution.

About 8x8 Inc.

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading software as a service provider of 8x8 XCaaS™ (eXperience Communications as a Service™), an integrated contact center, voice communications, video, chat, and SMS solution built on one global cloud communications platform. 8x8 uniquely eliminates the silos between unified communications as a service (UCaaS) and contact center as a service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.

8x8®, 8x8 XCaaS™, eXperience Communications as a Service™, eXperience Communications Platform™ are trademarks of 8x8, Inc.

.@sweetwatersound deployed the @8x8 Work #cloudcommunications solution to improve #EX and #CX #UC #UCaaS #retail

Contacts

Stock Quote API & Stock News API supplied by www.cloudquote.io
Quotes delayed at least 20 minutes.
By accessing this page, you agree to the following
Privacy Policy and Terms Of Service.