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Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
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  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Price Satisfaction Biggest Contributor to Decrease in Gas Utility Business Satisfaction, J.D. Power Finds

By: via Business Wire

BGE, Atmos Energy, TECO Peoples Gas and Southwest Gas Rank Highest in Respective Regions

Driven by perception of price, overall gas utility business satisfaction is down to 808 (on a 1,000-point scale), a drop of 9 points from 2021, according to the J.D. Power 2022 U.S. Gas Utility Business Customer Satisfaction Study℠, released today. Notably, satisfaction with price is down 20 points to 766 in 2022.

“Pricing is the factor in which we’re seeing the greatest decline in customer satisfaction, an effect of inflationary pressure,” said Ramah Vaughn, director of utilities intelligence at J.D. Power. “To mitigate this issue, gas utility companies can benefit by updating their messaging to show the value of gas. For many other products that consumers enjoy, price satisfaction is not low when consumers know what they are getting for that price. An essential utility provides plenty of value, if providers can shift the conversation away from price and focus instead on value, an increase of customer satisfaction will follow.”

Study Rankings

The industry results for the 2022 study are reported across four U.S. geographic regions: East, Midwest, South and West. The following utilities rank highest in customer satisfaction in their respective region:

  • East: BGE
  • Midwest: Atmos Energy
  • South: TECO Peoples Gas (for a fourth consecutive year)
  • West: Southwest Gas (for a third consecutive year)

See the rank charts from each region at http://www.jdpower.com/pr-id/2022145.

Now in its 18th year, the U.S. Gas Utility Business Customer Satisfaction Study measures business customer satisfaction with gas utility companies in four regions: East, Midwest, South and West. Each of the 59 brands included in the study serve more than 25,000 business customers, representing more than 4.4 million business customers in total. Overall satisfaction is measured by examining six factors (listed in order of importance): safety and reliability (22%); billing and payment (17%); corporate citizenship (17%); price (16%); communications (14%); and customer contact (14%).

The study is based on responses from more than 9,220 online interviews of business customers in decision-making roles related to their utility company. The study was fielded from January through September 2022.

For more information about the U.S. Gas Utility Business Customer Satisfaction Study, visit https://www.jdpower.com/business/utilities/gas-utility-business-customer-satisfaction-study.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power is headquartered in Troy, Mich., and has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.

About J.D. Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info

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