About Us

About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

Contact Cabling Installation & Maintenance

Editorial

Patrick McLaughlin

Serena Aburahma

Advertising and Sponsorship Sales

Peter Fretty - Vice President, Market Leader

Tim Carli - Business Development Manager

Brayden Hudspeth - Sales Development Representative

Subscriptions and Memberships

Subscribe to our newsletters and manage your subscriptions

Feedback/Problems

Send a message to our general in-box

 

My Watchlist
Indicators
Cabling Market Index
Markets
Stocks
ETFs
Tools
Markets:
Overview
News
Currencies
International
Treasuries

Intuit’s Virtual Expert Platform Connects People to Tax and Bookkeeping Experts Powered by AI

By: via Business Wire

Company sets stage for new services for consumers and small businesses, just in time for 2022 tax season

Intuit (Nasdaq: INTU), the global financial technology platform that makes TurboTax, Credit Karma, QuickBooks, and Mailchimp, is fueling innovation at scale for consumers and small businesses, and speeding time to market for new products and services with its AI-driven Virtual Expert Platform, just in time for the 2022 tax season.

By combining Intuit’s AI technology and its network of experts—and the software that connects them—through its TurboTax Live and QuickBooks Live offerings, the company is tackling one of the biggest challenges facing its consumer and small business customers: instilling confidence in their financial decisions.

For Intuit customers seeking automated digital assistance, the platform uses AI to understand what’s being asked, interpret financial and tax documents and rules, and provide clear answers to customer questions. When live human advice is needed, the platform acts as a matchmaker, connecting customers with a tax specialist or bookkeeper for their unique financial situation to review and discuss documents together.

Intuit’s technology-first platform approach also enables its technologists to quickly share, experiment, iterate, and deliver new, highly personalized customer experiences at scale for more than 100 million customers around the world. TurboTax Live Business is one such product, launching soon for incorporated small business owners filing their taxes as an S corp, partnership (GP, LP, LLP), or multi-member LLC.

“The technology behind our Virtual Expert Platform is enabling us to enter the almost $10 billion total addressable market for business tax in just weeks, versus months,” said Mark Notarainni, chief customer success officer and executive vice president at Intuit. “This is a powerful example of how our modular, plug-and-play platform is delivering speed–to-benefit for Intuit’s developers, customers, and experts alike through our connected product ecosystem.”

Altogether, Intuit handles 730 million AI-driven digital customer interactions per year, more than 500 million minutes of human-assisted interactions per year, and 58 billion machine learning predictions per day across its cornerstone products on its global financial technology platform for live and online services.

Platform Strategy Drives Growth, Momentum for TurboTax Live, QuickBooks Live

As reiterated during Intuit’s Investor Day 2022, TurboTax Live, an online product that lets customers get help and guidance from a tax expert when preparing their taxes, reached record revenue of approximately $1 billion in FY22, an increase of 30%, while growing its customer base by 20% and reducing customer-serving time for TurboTax Live Full Service experts. QuickBooks Live, an online bookkeeping service that connects small businesses with trusted QuickBooks-certified virtual bookkeepers, increased its subscriber base by 55% in FY22.

Foundational Technology Capabilities Fuel Virtual Expert Platform Innovation

Over the past several years, Intuit has invested in four broad technology capabilities to drive AI-driven Virtual Expert Platform innovation:

  • Digital Expertise capabilities enable Intuit to intelligently identify customer contact reasons, offer personalized help, solve straightforward problems using AI/ML, and proactively provide paths to human expertise. These experiences are deployed across all products and geographies, as well as within the context of the expert experience, where they enable experts with proactive help so they can serve customers more efficiently.
  • Virtual Collaboration capabilities enable customers and experts to collaborate on tasks more efficiently through screen sharing, co-browsing, and matchmaking. This allows Intuit to deliver a virtual “concierge”-style AI/ML-driven experience to proactively understand customer intent and deliver recommended channels and solutions, enriching how we connect customers to experts.
  • Practice Management capabilities power the expert experience, enabling Intuit’s experts to automatically prioritize tasks, access help content, and summarize the calls they have with customers. These capabilities deliver experiences through an AI/ML-driven intelligent platform providing experts and Intuit Consumer Group and Small Business and Self-Employed Group business segments the ability to unlock flexible and durable capabilities for customer relationship management.
  • Practice Workforce Operations capabilities are the nervous system that enables Intuit to manage its expert workforce effectively. This powers the ability for Intuit to plan, enable, and deliver the right expert workforce at the right time to fulfill the customer promise to be there when they need help the most.

Virtual Expert Platform: Pivotal to Intuit’s Financial Technology Platform Architecture

Intuit’s Virtual Expert Platform is one example of how Intuit is fueling innovation through a common financial technology platform architecture shared by all of the company’s applications to accelerate innovation at scale for its consumer and small business customers.

About Intuit

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With more than 100 million customers worldwide using TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible. Please visit us for the latest information about Intuit, our products and services, and find us on social.

This information is intended to outline general product direction, but represents no obligation and should not be relied on in making a purchasing decision. Additional terms, conditions and fees may apply with certain features and functionality. Eligibility criteria may apply. Product offers, features, functionality are subject to change without notice.

Intuit is fueling innovation at scale for consumers and small businesses, and speeding time to market for new products and services with its AI-driven Virtual Expert Platform, just in time for the 2022 tax season.

Contacts

More News

View More
Datavault AI: The New AI Contender Backed by Big Funding
Via MarketBeat
Topics Artificial Intelligence
Tickers DVLT IBM SCLX
CoreWeave: Why the New King of AI Infrastructure Has Room to Run
Via MarketBeat
Topics Artificial Intelligence
Tickers CORZ CRWV META NVDA
Top 3 Dividend Achievers for October: High Yields, Growth Ahead
Via MarketBeat
Topics Artificial Intelligence World Trade
Tickers FDX PFE UPS VZ
Etsy Partners With OpenAI—What It Means for Investors Now
Via MarketBeat
Topics Artificial Intelligence
Tickers ETSY
3 Solid Consumer Brands Offering Stability in Volatile Markets
Via MarketBeat
Topics Economy
Tickers AOUT JAKK KO PG SN
Stock Quote API & Stock News API supplied by www.cloudquote.io
Quotes delayed at least 20 minutes.
By accessing this page, you agree to the following
Privacy Policy and Terms Of Service.