About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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8x8 Conversation IQ Named a Winner for CRN’s 2022 Tech Innovator Award

Conversational AI Offering Helps Organizations Uncover Insights, Foster Coaching, and Ensure Consistent Experiences Across the Enterprise

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform, today announced growing industry recognition for 8x8 Conversation IQ, with CRN®, a brand of The Channel Company, choosing it as a Winner of the 2022 CRN Tech Innovator Awards in the Unified Communications & Collaboration Software category.

8x8 Conversation IQ extends formal contact center capabilities, such as quality management and speech analytics, to any employee across the organization using 8x8 cloud communications. Delivered via 8x8 XCaaS™ (eXperience Communications as a Service™), a single-vendor cloud communications and contact center solution, 8x8 Conversation IQ enables team leaders and supervisors throughout an organization to oversee, evaluate, score, and analyze voice interactions anywhere in the organization. Further, 8x8 Conversation IQ provides easy-to-use, consistent, and automated evaluation, reporting, and analytics capabilities that deliver AI-infused actionable insights into employees’ communications effectiveness, process adherence, and regulatory compliance.

“As large enterprises continue to embrace hybrid work models, the need for seamless and integrated communication, collaboration, and customer engagement becomes critically important. With 8x8’s Conversation IQ, customers are now able to extend traditional contact center capabilities to the entire organization,” said Zach Jones, Practice Lead and Director of Contact Center and CX Solutions at Simplify. “This solution allows our clients to gain a more holistic view of the customer journey, ensuring employees across the organization are provided with insights, coaching, and feedback opportunities resulting in better employee and customer experiences.”

The annual award from CRN, which celebrates innovative vendors in the IT channel across 38 different technology categories in a range of critical business areas, validates 8x8’s value proposition with Conversation IQ, especially for channel partners and their customers.

“Enterprises are looking for seamless, easy to use solutions that allow them to enhance their normal day-to-day processes to improve both internal and external experiences,” said Al Stephens, Founder at Darwin Technology Solutions Ltd. “Innovative solutions, such as 8x8 Conversation IQ, allow our clients to improve upon their normal processes throughout the organization, such as sales interactions with customers, by gaining valuable insights from all conversations to improve both employee and customer experiences.”

8x8 XCaaS™ (eXperience Communications as a Service™), which includes integrated cloud contact center, voice, team chat, video meetings, and SMS capabilities in a single-vendor solution, is built on the resilient, secure, and compliant 8x8 eXperience Communications Platform™. 8x8 XCaaS offers the highest levels of reliability with the industry’s only financially backed, platform-wide 99.999 percent uptime SLA across an integrated cloud UCaaS and CCaaS solution.

“Enterprises and the channel alike are realizing how innovations on the 8x8 XCaaS single-vendor platform broaden the scope of communications and customer engagement projects and provide differentiated services,” said Hunter Middleton, Chief Product Officer at 8x8, Inc. “With Conversation IQ, enterprises are able to leverage traditional contact center capabilities, such as quality management and speech analytics, to enhance evaluations and reporting across the entire organization.”

About 8x8, Inc.

8x8, Inc. (NASDAQ: EGHT) is transforming the future of business communications as a leading software as a service provider of 8x8 XCaaS™ (eXperience Communications as a Service™), an integrated contact center, voice communications, video, chat, and SMS solution built on one global cloud communications platform. 8x8 uniquely eliminates the silos between unified communications as a service (UCaaS) and contact center as a service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.

8x8®, 8x8 XCaaS™, eXperience Communications as a Service™, eXperience Communications Platform™ are trademarks of 8x8, Inc.

@8x8 Conversation IQ has been named a Winner of the 2022 @CRN Tech Innovator Awards in the #UnifiedCommunications & #Collaboration Software category. #XCaaS #CCaaS #UCaaS

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