About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Patrick McLaughlin

Serena Aburahma

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Despite Successfully Navigating Effects of Pandemic, Gas Utility Customer Satisfaction Remains Lukewarm, J.D. Power Finds

Increasing Communications Key to Boosting Overall Satisfaction

With the price of natural gas increasing in the past year and utilities shifting away from billing forgiveness, price satisfaction is the lowest it has been in since 2016, according to the J.D. Power 2022 Gas Utility Residential Customer Satisfaction Study,SM released today. Specifically, price satisfaction is 677, down from a pre-pandemic level of 688 in 2019.

“In an effort to counteract the satisfaction with natural gas price increase, gas utility providers can elevate satisfaction through effective customer communications,” said Mark Spalinger, director of utilities intelligence at J.D. Power. “Utility companies that communicate pricing programs, ways to save and usage awareness tend to have higher satisfaction. Effective communication is only part of the equation. Along with increasing prices, we also see an increase in customers contacting their utility and the majority are using digital channels which are highly satisfying. Continuing to enhance and optimize the website and mobile app experience will help boost overall satisfaction.”

Study Rankings

  • East Large Segment: PSE&G
  • East Midsize Segment: Elizabethtown Gas (for an eighth consecutive year)
  • Midwest Large Segment: DTE Energy (for a third consecutive year)
  • Midwest Midsize Segment: Atmos Energy
  • South Large Segment: Piedmont Natural Gas
  • South Midsize Segment: TECO Peoples Gas (for a 10th consecutive year)
  • West Large Segment: Southwest Gas (for a third consecutive year)
  • West Midsize Segment: Cascade Natural Gas

See the rank charts for each region at http://www.jdpower.com/pr-id/2022180.

The 2022 Gas Utility Residential Customer Satisfaction Study is based on responses from 57,239 online interviews conducted from January 2022 through October 2022 among residential customers of the 84 largest gas utility brands across the United States, which represent more than 64.6 million households.

For more information about the Gas Utility Residential Customer Satisfaction Study, visit https://www.jdpower.com/business/resource/us-gas-utility-residential-customer-satisfaction-study.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power is headquartered in Troy, Mich., and has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.

About J.D. Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info

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