About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Startek® Strengthens Leadership Team, Continuing Investment in Business-Wide Transformation

  • Bharat Rao, president, Startek promoted to Global CEO driving forward rapid-growth plans
  • Ronald Gillette joins Startek as Strategic Advisor and Head of Business Transformation, optimizing CX delivery

Startek® (NYSE: SRT), a global customer experience (CX) solutions provider, today announced the appointments of Bharat Rao as Global CEO and Ronald Gillette as Strategic Advisor and Head of Business Transformation. These new appointments further strengthen Startek senior leadership and the company’s position as a leader in digital-first CX.

Appointed president in October 2021, Rao will immediately begin transitioning into the Global CEO role. Rao continues to serve as a Director on the boards of Startek and CCC, a joint venture based in the Middle East. In addition, Rao remains a Director at CSS Corp, a new-age digital transformation company in which Startek owns a minority stake. Previously, Rao has held senior positions at Credit Suisse, ING Bank and PwC. He has been active across the outsourcing industry, including in BPaaS (Business Process as a Service), SaaS (Software as a Service), BPO (Business Process Outsourcing) and outsourced software development.

Rao started his professional career with Citibank over 30 years ago and brings experience across industries and geographies. This, combined with a deep understanding of the needs of the BPO sector, adds strength to the Startek organization as it continues to leverage digital technologies to deliver world-class CX for its partners across the globe. Rao takes on the Global CEO role as Aparup Sengupta steps down as Global CEO and Executive Chairman. Sengupta will remain a Director on the Startek Board.

Rao holds a bachelor’s degree in Electrical Engineering from the Indian Institute of Technology and an MBA from the Indian Institute of Management.

“Startek is on a transformational journey, working in partnership with our clients we are building innovative solutions that push forwards the boundaries of omnichannel CX,” said Bharat Rao, Global CEO, Startek. “I am proud to take the helm as we continue to invest in high-growth transformation platforms and harness the power of digital and brand experience to develop the next generation of CX solutions.”

As Strategic Advisor and Head of Business Transformation, Gillette will advise Startek and its Board as a Senior Advisor, offering expert guidance as the company continues to embrace leading-edge technology, further improving the quality of its offering and optimizing CX delivery.

Having spent 30 years in the outsourcing industry, including roles at EDS, Ernst & Young, Deloitte Consulting, Accenture, ACS, Xerox and WNS, Gillette brings a wealth of experience to Startek. As Chief Operating Officer at WNS, Gillette significantly transformed the business model creating significant value for all stakeholders. He has also advised large institutional investors as an independent BPO advisor.

Gillette holds an MBA in Finance from Marymount University, Arlington, Virginia and a Bachelor of Engineering from the United States Military Academy (USMA), West Point, New York.

“The appointment of Ron Gillette as Strategic Advisor and Head of Business Transformation,” said Rao, “demonstrates our commitment to the Startek strategic aims and to building long-term, digital-first partnerships with our clients.”

“I am excited to advise the board and management of a client-centric organization committed to the delivery of world-class CX,” said Gillette. “With a strong leadership team and renewed investment in digital solutions, Startek has the right combination of effortless automation and digitally-assisted live agents to transform the customer experience as a strategic partner of choice for leading brands across the globe.”

About Startek®

Startek is a global provider of tech-enabled business process management solutions. The company provides omni-channel customer experience, digital transformation, and technology services to some of the finest brands globally. Startek is committed to impacting clients’ business outcomes by focusing on enhancing customer experience and digital & AI enablement across all touch points and channels. Startek has more than 40,000 CX experts spread across 46 delivery campuses in 13 countries. The company services over 200 clients across a range of industries such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Ecommerce, Consumer Goods, Retail, and Energy & Utilities. To learn more about Startek’s global solutions, please visit www.startek.com.

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