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About Cabling Installation & Maintenance:

Bringing practical business and technical intelligence to today's structured cabling professionals.

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on:

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Numa Partners with CDK Global

Numa’s Customer Response Platform amplified with CDK DMS

Numa - the AI-driven customer response platform for dealership fixed operations departments that rescues missed calls and appointments - today announced it has become a participant in the CDK Global Partner Program. As a member of one of the largest third-party partner programs in the industry, Numa is now part of a marketplace of applications and integrations that CDK Global, Inc. (Nasdaq: CDK), a leading automotive retail technology company, developed to help automotive dealers succeed.

“We are excited to be partnering with CDK, particularly at a time when the auto industry is truly ready for a major customer experience upgrade,” said Numa Founder and CEO Tasso Roumeliotis. “Numa’s software modernizes auto service departments by seamlessly integrating existing dealer phone systems with conversational AI that can respond instantly to customer calls and texts. By doing so, service advisors are able to keep up with customer demand—and ultimately provide better service.”

The CDK Global Partner Program provides its partners with access to a diverse CDK ecosystem through the ability to integrate with a range of CDK applications, as well as with CDK dealer and third-party websites.

Numa uses conversational AI to respond instantly to common questions, ensuring businesses never miss a call or text. Enabling its users to answer calls 24/7, exchange text, Google (My Business) and Facebook messages with customers, and even advance company communications among employees, Numa’s automotive customers are able to answer 100 percent of incoming calls, achieve 5x faster customer approvals on repair orders (RO), reduce business development center (BDC) costs by 22 percent, and improve their customer satisfaction index (CSI) scores by 16 percent through faster customer response times. Because Numa’s cloud-based software overlays existing phone systems, there is no downtime or new hardware to install; Auto dealers can be up and running within just 15 minutes.

“We’re pleased to introduce Numa as the newest member of the CDK Global Partner Program,” said Sandy Orlando, senior vice president, Data and Fortellis, CDK Global. “Numa is a welcome addition to our vibrant program that provides dealers with a range of partner choices and the assurance that their programs can be seamlessly integrated with our applications.”

About the CDK Global Partner Program

The CDK Partner Program now numbers more than 575 partner companies and 1,000 unique applications auto dealers can use to run their businesses. As part of the CDK ecosystem, the CDK Partner Program provides data, workflow integration, and intelligent insights to a wide range of third parties, OEMs and dealers. For a full list of partners and applications available through the program, visit cdkglobal.com/us/partners-list.

About CDK Global

With approximately $2 billion in revenues, CDK Global (NASDAQ: CDK) is a leading provider of retail technology and software as a service (SaaS) solutions that help dealers and auto manufacturers run their businesses more efficiently, drive improved profitability and create frictionless purchasing and ownership experiences for consumers. Today, CDK serves over 15,000 retail locations in North America. For more information, visit cdkglobal.com.

About Numa

Numa is a new kind of service for car dealerships. Using AI and text messaging, Numa gives businesses superpowers by helping them capture every inbound call, making sure appointments are booked, and facilitating team and customer communication. Based in Oakland, Calif., Numa has raised $14M of venture capital from Costanoa Ventures, Threshold Ventures (formerly DFJ) and Google’s AI-focused Gradient Ventures fund.

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