About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Windstream Enterprise OfficeSuite UC® Contact Center Services Introduce Omnichannel Capabilities

New features expand support beyond voice traffic to provide agents with the ability to maintain the continuity of customer communications via voice, chat and messaging to help businesses increase productivity, reduce costs and improve their customer experience

Windstream Enterprise (WE), a leading managed communications service provider, has announced new omnichannel capabilities within its OfficeSuite UC® Contact Center Service (CCS) platform to connect all of a company’s touchpoints and sustain the context of each customer interaction across multiple digital channels.

OfficeSuite UC CCS centralizes voice, chat and text messaging management within its interface, equipping contact center administrators and their agents with advanced visibility and control. These features within the platform are designed to improve agent efficiency, while enabling customers to move seamlessly between communication channels without encountering any dead ends, resulting in a superior customer experience.

“Our CCS platform has been developed with features that enterprises need to meet customers in the digital channel of their choice and integrate all touchpoints into one unified experience,” said Austin Herrington, vice president of product management, Windstream Enterprise.

Enhancements to the platform include advanced skills-based routing, which allows administrators to auto-route incoming communications to the most suitable agent based on call priority, agent proficiency and availability.

To fully leverage these omnichannel functionalities, OfficeSuite UC CCS provides a multimedia license that enables the bundling of multiple communication channels, resulting in cost savings, improved functionality and greater productivity. Visibility and control of all of these features is integrated within Windstream Enterprise’s WE Connect portal, a single pane of glass where all chat and SMS/MMS conversations and skills-based routing can be directly managed, and all conversations are retained for reporting and analytics purposes.

“A great customer experience has never been more critical or more difficult to achieve—and that makes contact centers more important than ever before,” said Mike Flannery, chief marketing offer, Windstream Enterprise. “OfficeSuite UC CCS allows operating administrators to seamlessly manage their contact center services platform and deliver an optimized and frictionless experience.”

To learn more about OfficeSuite UC CCS, please visit https://www.windstreamenterprise.com/products/officesuite-uc/

About Windstream

Windstream Holdings is a privately held Fortune® 1000 communications and software company. Windstream offers managed communications services, including SD-WAN and UCaaS, and high-capacity bandwidth and transport services to businesses across the U.S. The company also provides premium broadband, entertainment, and security services through an enhanced fiber network to consumers and small and midsize businesses primarily in rural areas in 18 states. Additional information is available at windstream.com or windstreamenterprise.com. Follow us on Twitter at @Windstream.

From Fortune. ©2021 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 1000 are registered trademarks of Fortune Media IP Limited and are used under license. Fortune is not affiliated with, and does not endorse products or services of, Windstream.

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