About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Serena Aburahma

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Peter Fretty - Vice President, Market Leader

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VIZIO Honored With Five Stevie® Awards For Customer Support and Service Excellence

Celebrating Over a Decade of Recognition for Sales and Customer Service, VIZIO Named Customer Service Team of the Year

VIZIO (NYSE: VZIO) announced it has been recognized for its ongoing commitment to customer support and service with five Stevie Awards. VIZIO was named the Gold Stevie Award Winner in the Recovery Situation category in the 16th annual Stevie Awards for Sales & Customer Service. This award as well as four Bronze awards recognize VIZIO for outstanding customer service and support.

VIZIO is an innovative entertainment technology company dedicated to customer service excellence and delivering immersive entertainment and compelling lifestyle enhancements that make VIZIO products the center of the connected home. VIZIO is driving the future of television with cutting-edge smart TVs, sound bars and its award-winning operating system.

A Stevie Awards official remarked, “VIZIO’s dedicated customer service team has had a consistent track record for its Customer Satisfaction (CSAT) scores. The team has demonstrated impressive improvements in the teams’ CSAT performance showing year-over-year positive change.”

Along with its Gold Stevie Award designations, VIZIO was recognized in multiple other Stevie Award categories, receiving with Bronze Stevie Awards for the following:

  • Contact Center of the Year
  • Customer Service Complaints Team of the Year
  • Customer Service Training Professional of the Year
  • Most Valuable Response by a Customer Service Team

VIZIO has been recognized for customer service excellence for more than a decade. The teams at VIZIO have been awarded 117 Stevie Awards for Sales and Customer Service including six top ten, 15 Gold, 39 Silver, and 57 Bronze Stevie Awards over the last eleven years.

“Being recognized with the Gold Stevie Award for Customer Service Team of the Year is a testament to our incredibly talented team dedicated to service and excellent consumer experiences,” said Scott Patten, SVP of VIZIO Support. “As an American brand, it has always been our mission to deliver great value and provide the latest innovations and entertainment experiences to our customers. These awards remind us that we are on the right track by putting the customer at the focus of everything we do.”

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.

More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide on eight specialized judging committees.

Winners will be recognized during a virtual awards ceremony on May 11. Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/Sales.

About VIZIO

Founded and headquartered in Orange County, California, VIZIO’s mission is to deliver immersive entertainment and compelling lifestyle enhancements that make our products the center of the connected home. VIZIO is driving the future of televisions through its integrated platform of cutting-edge Smart TVs and powerful operating system. VIZIO also offers a portfolio of innovative sound bars that deliver consumers an elevated audio experience. VIZIO’s platform gives content providers more ways to distribute their content and advertisers more tools to target and dynamically serve ads to a growing audience that is increasingly transitioning away from linear TV.

For more information, visit VIZIO.com and follow VIZIO on Facebook, Twitter, and Instagram.

About The Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Sponsors of the 16th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc., Thought Leadership Leverage, and ValueSelling Associates, Inc.

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