About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Patrick McLaughlin

Serena Aburahma

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Peter Fretty - Vice President, Market Leader

Tim Carli - Business Development Manager

Brayden Hudspeth - Sales Development Representative

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Sparkhound Provides Fast and Transparent Support to Clients 24/7 with 8x8 Contact Center

A Provider of Digital Automation and Managed Infrastructure Delivers Resilient Services with 8x8; Adopts New 8x8 Agent Workspace for Enhanced Productivity and Customer Experience

8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced Sparkhound’s continued expansion of its 8x8 Contact Center deployment, including the new 8x8 Agent Workspace, to provide resilient, consistent cloud communications, collaboration, and customer engagement capabilities to its clients.

Sparkhound, headquartered in Baton Rouge, Louisiana, a region prone to flooding and hurricanes, provides managed IT, digital transformation, and call center operations services nationwide. Sparkhound moved their on-premises business systems to the cloud in order to ensure business continuity during major weather events. Offering business services 24/7 while handling hundreds, sometimes thousands, of calls per day for its clients, Sparkhound required a reliable communications and customer engagement solution that was easy to use and delivered a cohesive, seamless experience.

Sparkhound deployed 8x8 Contact Center to ensure business resilience while enhancing contact center agent and client experience. Sparkhound utilizes 8x8 Quality Management, allowing managers to monitor conversations, either in real-time or via recordings, and provide collaborative support and coaching to improve agent performance and enhance customer experience. Further, Sparkhound is able to share these call recordings with clients so they can conduct audits and provide their own feedback.

“8x8 has allowed our business to deliver reliable support and services for our clients at times when consistency is so vital to their businesses, such as during extreme weather or disaster scenarios,” said Dave Baxter, VP of Sales at Sparkhound. “With 8x8 Contact Center, our team is able to quickly and easily service our clients because all of the information they need is at their fingertips. Additionally, this ease of use has exponentially increased the speed by which we can onboard new clients, enabling us to expedite the delivery of life-changing services.”

The new 8x8 Agent Workspace, a core component of 8x8 Contact Center, will further support Sparkhound’s contact center agents with its intuitive, modern interface and provide a tailored experience for remote and hybrid work environments.

“Visually, 8x8 Agent Workspace is fantastic - the sizing and placement of the various pieces of information allows our agents to easily and quickly find what they’re looking for to resolve customer issues,” continued Baxter. “Further, everything is intuitive and streamlined, allowing our agents to be more productive with their time and energy.”

As Sparkhound continues to drive growth, they are committed to expanding their relationship by partnering with 8x8 – a testament that 8x8’s continued product innovation and Customer first focus is mutually beneficial.

“Whether their client regularly experiences high call volumes, or intermittent spikes in activity, Sparkhound has a reliable, resilient solution to provide their clients with consistent service,” said Hunter Middleton, Chief Product Officer at 8x8, Inc. “Our Product first culture, as illustrated by the introduction of 8x8 Agent Workspace, has been a driving factor in Sparkhound continuing to choose 8x8’s products over competing vendors time and time again. Partnering with Sparkhound to provide flexibility, resiliency, and technological excellence allows Sparkhound to deliver superb client service and grow their business.”

8x8 Contact Center is part of 8x8 XCaaS™ (eXperience Communications as a Service™), offering integrated cloud contact center, voice, team chat, video meetings, and CPaaS embeddable APIs capabilities in a single-vendor solution. 8x8 XCaaS is built on the resilient, secure, and compliant 8x8 eXperience Communications Platform™, which offers the highest levels of reliability and the industry’s only financially backed, platform-wide 99.999 percent SLA across an integrated cloud UCaaS and CCaaS solution.

About 8x8 Inc.

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software as a Service provider of 8x8 XCaaS™ (eXperience Communications as a Service™), an integrated contact center, voice communications, video, chat, and API built on one global cloud communications platform. 8x8 uniquely eliminates the silos between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.

8x8®, 8x8 XCaaS™, eXperience Communications as a Service™, eXperience Communications Platform™ are trademarks of 8x8, Inc.

.@8x8 today announced @Sparkhound's continued expansion of 8x8 #ContactCenter #CCaaS #XCaaS

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