About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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ISG Automation Supports Western Union Intelligent Automation Program

Firm partnering with WU to launch and scale RPA and prepare for future automations

Western Union, a global leader in cross-border, cross-currency money movement and payments, has successfully rolled out a strategic intelligent automation program with the help of ISG Automation, the pure-play intelligent automation business of Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, ISG said today.

As the operator of a vast network in more than 200 countries and territories, Western Union recognized the potential of intelligent automation to improve productivity and increase operational efficiency across the business.

ISG Automation set up an Intelligent Automation Center of Excellence (CoE), initially delivering robotic process automations (RPA) leveraging SS&C Blue Prism software, and then used its expertise to ensure that Western Union would be successful in building its own RPA software bots going forward by training more than 50 citizen developers to use a low-code development platform.

John Dyer, SVP and head of global operations, Western Union, said: “Taking people who are tech-savvy and re-skilling them into intelligent automation developers has proven to be an extremely effective way of scaling enterprise-wide automation. As a result, we have the right people creating the right automations while giving them the opportunity to create a new career path within the company.”

Following the successful establishment of the CoE, ISG Automation helped Western Union add optical character recognition (OCR) to enhance the performance of its RPA bots. ISG has also assisted with discussions around future technology options as Western Union looks to continue its expansion into Intelligent Automation.

“Western Union has partnered with ISG Automation since 2016 to launch and extend its global automation program, which today includes more than 120 automations that save the company more than 26,000 hours of manual work each month,” said Wayne Butterfield, partner, ISG Automation. “Western Union is realizing a return on its automation investment of between three and six times its expenditure.”

“We have worked with ISG from the beginning of our automation journey, identifying areas of the business where automation would bring us the greatest value, such as increasing capacity to deliver customer service,” says Gintautas Jonutis, director and global head of Robotics & Automation at Western Union.

ISG Automation is the pure-play intelligent automation unit of ISG with a full portfolio of services, including automation assessments and strategy, proof-of-concept deployments, implementation and integration of software bots, establishment of centers of excellence to scale automation, as well as training and managed services. For more about ISG Automation, visit this webpage.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 800 clients, including more than 70 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

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