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About Cabling Installation & Maintenance:

Bringing practical business and technical intelligence to today's structured cabling professionals.

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on:

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Five9 Intelligent Virtual Agent Named a Leader in the 2022 Opus Research Decision Makers’ Guide to Enterprise Intelligent Assistants

Five9 is the only full CCaaS provider featured in the report and received top positioning among voice-first providers for its strategic potential and product completeness and flexibility.

Five9, Inc. (NASDAQ: FIVN), an industry-leading provider of the intelligent cloud contact center, announced today that Five9 Intelligent Virtual Agent (IVA) has been named a leader in the 2022 Opus Research “Decision Makers’ Guide to Enterprise Intelligent Assistants.” Five9 IVA leverages the latest AI technologies (natural language processing, sentiment analysis, speech recognition, text-to-speech) to deliver intuitive, effective self-service in the contact center.

The 2022 Opus Research “Decision Makers’ Guide to Enterprise Intelligent Assistants” presents a comprehensive assessment of 21 enterprise-grade Intelligent Assistant solution providers bringing Conversational AI to support customer care, self-service, employee assistance, messaging and device control. The report notes that leaders are recognized for their holistic approach, high-value use cases, omnichannel support, and growing ecosystems of partners and industry collaborators.

Five9 is the only contact center provider featured in the report and earned top positioning among Voice-First Assistance providers for its vendor presence, product completeness and flexibility, and the strategic potential of its vision and roadmap, which considers AI an embedded part of the overall platform versus an add-on capability.

The report states: “Our evaluation gives higher marks to solution providers that take an approach that employs artificial intelligence to augment human intelligence (and vice versa) when deploying intelligent assistants.”

Callan Schebella, EVP of Product Management, Five9 said, “We believe companies will see the biggest performance gains when humans and machines collaborate and complement each other’s capabilities. To help businesses move beyond simple, siloed automation and harness this ‘collaborative intelligence,’ Five9 is delivering solutions that make AI persistent throughout the customer and agent experience, along with tools that make it easier for contact center teams to build, deploy, train and derive insights from the AI. We are honored to be recognized by Opus Research for our approach.”

To download the report, click here.

About Five9

Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,500 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty.

For more information, visit www.five9.com.

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