About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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London Borough of Hounslow Modernises Local Government with 8x8 XCaaS™

Hounslow Council Deploys 8x8’s Single-platform Cloud Communications and Contact Centre Solution to Provide More Than 270,000 Residents with Enhanced Citizen Engagement

8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced that the London Borough of Hounslow has deployed 8x8 XCaaS™ (eXperience Communications as a Service™) with 8x8 Voice for Microsoft Teams to support over 1,500 employees.

The London Borough of Hounslow provides community services to more than 270,000 residents, including services around healthcare, housing, and employment. Prior to 8x8, Hounslow Council struggled with old disparate communications solutions that lacked the capabilities needed to support the numerous business areas, particularly the contact centre, and required constant assistance from their support team to keep them running. As a result, Hounslow Council wanted to simplify both the communications and engagement solutions used by employees and residents, and move to a cloud-based solution that offered reliable service.

With 8x8 XCaaS and 8x8 Voice for Microsoft Teams, Hounslow Council has reduced costs and improved customer satisfaction using a single, integrated platform.

Mark Lumley, Director for Digital & IT at the London Borough of Hounslow, said, “We chose 8x8 XCaaS because of its single vendor, integrated cloud communications and contact centre platform, and integration with Microsoft Teams. While evaluating vendors, 8x8 stood out to us as a trustworthy partner, capable of delivering on our needs. Since deploying 8x8, we’ve increased efficiencies within our team and throughout the interactions with our communities, allowing us to fully and quickly serve our community.”

The London Borough of Hounslow Council deployment reflects 8x8’s continued growth and success within the U.K.’s public sector, with 8x8 XCaaS now deployed across more than one third of London’s boroughs. Additional customer deployments include:

  • The London Borough of Newham provides services for more than 353,000 residents in East London. They most recently expanded their 8x8 Contact Centre by more than 90 percent, bringing the total number to over 220 CCaaS seats.
  • Welsh Water, the only not-for-profit water company in England and Wales, uses the 8x8 Video Interaction API to provide remote customer support, in turn boosting customer satisfaction while improving operational efficiency.

Jamie Snaddon, Managing Director, EMEA at 8x8, Inc., said, “Our dedication to XCaaS platform innovation has meant that councils like Hounslow are able to unify employee and citizen experiences by eliminating operational silos and speeding information flows, allowing staff to be more agile and responsive to citizens’ needs. Additionally, 8x8 XCaaS provides a single integration framework making it easy to extend Microsoft Teams capabilities, allowing employees to continue providing exceptional services to citizens without missing a beat.”

8x8 XCaaS includes cloud contact centre, voice, team chat, video meetings, and CPaaS embeddable APIs capabilities. 8x8 XCaaS is built on the resilient, secure, and compliant 8x8 eXperience Communications Platform™, which offers the highest levels of reliability with the industry’s only financially backed, platform-wide 99.999 percent uptime SLA across an integrated cloud UCaaS and CCaaS solution.

About 8x8 Inc.

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software as a Service provider of 8x8 XCaaS™ (eXperience Communications as a Service™), an integrated contact center, voice communications, video, chat, and API solution built on one global cloud communications platform. 8x8 uniquely eliminates the silos between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.

8x8®, 8x8 XCaaS™, eXperience Communications as a Service™ are trademarks of 8x8, Inc.

.@8x8 today announced that the @LBofHounslow in the UK deployed 8x8 #XCaaS with 8x8 #Voice for #MicrosoftTeams #UCaaS #CCaaS

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