About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Small Business Wireline Customer Satisfaction Remains High Despite Fierce Market Challenges, J.D. Power Finds

AT&T Ranks Highest in Large Enterprise Business Segment for Fifth Consecutive Year; Verizon Ranks Highest in Both Medium and Small Business Segments

Business wireline customer satisfaction remains high, especially for small business customers who weathered the pandemic storm and remained afloat, according to the J.D. Power 2022 U.S. Business Wireline Satisfaction Study,SM released today. Even though problem contacts are up among small business customers, satisfaction is up eight points (on a 1,000-point scale) from 2021 despite an increase in performance and reliability issues. Conversely, large enterprise customer satisfaction is down, even though fewer problems were cited than a year ago.

“Each business segment is experiencing market forces differently,” said Ian Greenblatt, managing director at J.D. Power. “While satisfaction is higher this year among small business customers, large enterprise customers are less satisfied as they face a challenging business environment to get back to a pre-pandemic status. When problems do arise, small businesses are thankful for the support but large enterprises are exhibiting less tolerance for anything less than seamless service. Increased focus on personalized services, dedicated account representatives and solid communications will increase performance and reliability perceptions for all business segments.”

Study Results

In the large enterprise segment, AT&T ranks highest for a fifth consecutive year, with a score of 872. Verizon (865) ranks second.

In the medium business segment, Verizon ranks highest with a score of 847. Cox Business (838) ranks second and AT&T (836) ranks third.

In the small business segment, Verizon ranks highest for a fourth consecutive year with a score of 792. CenturyLink (780) ranks second and Cox Business (775) ranks third.

See the rank charts for each segment at http://www.jdpower.com/pr-id/2022076.

The 2022 U.S. Business Wireline Satisfaction Study is based on responses from 5,061 business customers of data and voice services. The study evaluates business wireline experiences across six factors: performance and reliability; cost of service; communications; sales representatives and account executives; billing; and customer service. The large enterprise segment includes businesses with 500 or more employees; the medium business segment includes businesses with 20 to 499 employees; and the small business segment includes businesses with less than 20 employees. The study was fielded from March through May 2022.

For more information about the U.S. Business Wireline Satisfaction Study, visit https://www.jdpower.com/business/resource/us-business-wireline-satisfaction-study.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.

About J.D. Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info

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