About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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ISG Partners with Uniphore to Bring Benefits of Contact Center AI to Clients

Uniphore names ISG Automation a Preferred Implementation Partner for its U-Assist In-Call and Aftercall solutions powered by conversational AI and workflow automation

ISG Automation, the pure-play intelligent automation business of Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, said today it has expanded its partner ecosystem by forming a partnership with Uniphore, a leading provider of conversational AI and automation software for the enterprise.

Under the new partnership, ISG Automation is named a Preferred Implementation Partner for the Uniphore family of conversational AI and automation solutions for contact centers. ISG Automation will offer these software applications to its clients, while Uniphore customers, in turn, will be able to benefit from the strategy, design and implementation services offered by ISG Automation.

“Conversational AI is revolutionizing the contact center industry with real-time, contextualized engagement support for agents, and better outcomes and higher satisfaction for customers,” said Chip Wagner, CEO of ISG Automation. “We are delighted to partner with Uniphore to offer their market-leading software and solutions to our clients.”

Uniphore’s contact center solutions include U-Assist In-Call, an advanced agent-assist solution that delivers real-time agent guidance, including identifying next best action steps, through the use of AI-powered customer intent and sentiment analysis, along with workflow automation powered by attended RPA (robotic process automation). Another solution, U-Assist Aftercall, saves agents valuable time by summarizing the call and ensuring all promises made during the call are captured and fulfilled.

ISG Automation clients are already expressing interest in the Uniphore U-Assist solutions. Uniphore customers, on average, see a 50 percent reduction in average handling time, an 80 percent reduction in agent errors and a 40 percent reduction in agent training time, among other benefits.

Founded in 2008, Uniphore is headquartered in Palo Alto, Calif., with offices in the United States, Singapore, India, Japan, Spain and Israel. The company’s products help tens of thousands of customer service agents worldwide support millions of customer interactions per month.

“We are proud to partner with ISG Automation, a leading intelligent automation advisor, to bring the power of conversational AI and workflow automation to contact centers worldwide,” said Umesh Sachdev, co-founder and CEO, Uniphore. “Leveraging our dual capabilities, we look forward to a strong and growing partnership that will help our mutual clients reduce operating costs and increase the value they deliver to their customers in every contact center experience.”

ISG Automation’s alliance with Uniphore is in line with its strategy of partnering with the world’s leading automation software and solution providers to bring the benefits of intelligent process automation to its clients.

ISG Automation is the pure-play intelligent automation unit of ISG with a full portfolio of services, including automation assessments and strategy, proof-of-concept deployments, implementation and integration of software bots, establishment of centers of excellence to scale automation, as well as training and managed services. For more about ISG Automation, visit this webpage.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 800 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

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